CPT Customer Retention Specialist Jobs
Customer Retention Specialist roles sit at the intersection of data analysis, behavioral psychology, and customer communication, all areas that map directly onto business, marketing, and data science curricula. CPT authorization requires your DSO to confirm the role is integral to your program, so bring a job description that names these skill areas explicitly.
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Get Access To All JobsCOMPANY OVERVIEW:
More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.
But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.
ABOUT THE ROLE:
Bilingual Customer Care Agent (Unlicensed)
JOB SUMMARY:
One of the fastest growing departments at SelectQuote, agents have an engaging hybrid role that combines cross-selling and retention. As the only client-facing team to support all three divisions of SelectQuote (Senior, Life, Auto & Home), agents make outbound phone calls to newly enrolled and existing policyholders to ensure customer satisfaction and guide members through utilization of plan benefits. Dynamic liaisons, agents serve as the first point of contact consumer advocates to acquaint clients with SelectQuote’s platform of products (Senior, Life, Auto & Home, Dental/Vision/Hearing, and Identity Theft Protection) ensuring they are not overpaying for insurance and maximizing savings. During peak times, agents also assist clients in enrolling in Medicare insurance products/the sales of Medicare plans. Bilingual agents will also work with our Spanish-speaking clients.
- High earning potential – 1st year average annual income is $50k with additional earning potential during our busy season. Top agents make well over $85k annually with unlimited growth potential.
- Paid training! We have a sophisticated training program to propel you to increased earning potential from the get go!
- Benefits – Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, and other paid leaves vary based on work location.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- This department focuses on post sale calls throughout each division to current policy holders, agents have the ability to enjoy a work/life balance outside of a traditional sales role.
- Agents make outbound phone calls to newly enrolled and existing policyholders to ensure customer satisfaction and guide members through utilization of plan benefits.
SKILLS/ABILITIES:
- Strong Work Ethic and Ability to Build Client Relationships
- Solutions focused Mindset
- Propensity to Advocate for Consumers and Be a Sales Team Liaison
- Recent Technology Skills & the Ability to Multi-Task
- Coachability & Adaptability
- Positivity & Effective Communication Skills
EDUCATION AND EXPERIENCE:
- Recent insurance or call center experienced preferred
- Sales experience beneficial but not required
- High school diploma or GED required
- Ability to complete AHIP certification and additional onboarding requirements by a given deadline
REQUIREMENTS:
- Fluent in both English and Spanish (writing, reading, and speaking)
- Prolonged periods of sitting at a desk and working on a computer
- Hardwired high speed internet connection with minimum download speed of 20mbps and upload speed of 20mbps. If you do not currently have this, you will be required to upgrade prior to the start date.
SELECTQUOTE CORE VALUES:
Service: We create positive customer experiences.
Entrepreneurship: We create, innovate, & take risks.
Leadership: We build & invest in high-performing teams.
Empowerment: We embrace a changing environment.
Courage: We challenge the status quo & drive continuous improvement.
Teamwork: We help, support, & celebrate each other.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
ADDITIONAL INFORMATION:
LI-EX
COMPANY OVERVIEW:
More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.
But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.
ABOUT THE ROLE:
Bilingual Customer Care Agent (Unlicensed)
JOB SUMMARY:
One of the fastest growing departments at SelectQuote, agents have an engaging hybrid role that combines cross-selling and retention. As the only client-facing team to support all three divisions of SelectQuote (Senior, Life, Auto & Home), agents make outbound phone calls to newly enrolled and existing policyholders to ensure customer satisfaction and guide members through utilization of plan benefits. Dynamic liaisons, agents serve as the first point of contact consumer advocates to acquaint clients with SelectQuote’s platform of products (Senior, Life, Auto & Home, Dental/Vision/Hearing, and Identity Theft Protection) ensuring they are not overpaying for insurance and maximizing savings. During peak times, agents also assist clients in enrolling in Medicare insurance products/the sales of Medicare plans. Bilingual agents will also work with our Spanish-speaking clients.
- High earning potential – 1st year average annual income is $50k with additional earning potential during our busy season. Top agents make well over $85k annually with unlimited growth potential.
- Paid training! We have a sophisticated training program to propel you to increased earning potential from the get go!
- Benefits – Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, and other paid leaves vary based on work location.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- This department focuses on post sale calls throughout each division to current policy holders, agents have the ability to enjoy a work/life balance outside of a traditional sales role.
- Agents make outbound phone calls to newly enrolled and existing policyholders to ensure customer satisfaction and guide members through utilization of plan benefits.
SKILLS/ABILITIES:
- Strong Work Ethic and Ability to Build Client Relationships
- Solutions focused Mindset
- Propensity to Advocate for Consumers and Be a Sales Team Liaison
- Recent Technology Skills & the Ability to Multi-Task
- Coachability & Adaptability
- Positivity & Effective Communication Skills
EDUCATION AND EXPERIENCE:
- Recent insurance or call center experienced preferred
- Sales experience beneficial but not required
- High school diploma or GED required
- Ability to complete AHIP certification and additional onboarding requirements by a given deadline
REQUIREMENTS:
- Fluent in both English and Spanish (writing, reading, and speaking)
- Prolonged periods of sitting at a desk and working on a computer
- Hardwired high speed internet connection with minimum download speed of 20mbps and upload speed of 20mbps. If you do not currently have this, you will be required to upgrade prior to the start date.
SELECTQUOTE CORE VALUES:
Service: We create positive customer experiences.
Entrepreneurship: We create, innovate, & take risks.
Leadership: We build & invest in high-performing teams.
Empowerment: We embrace a changing environment.
Courage: We challenge the status quo & drive continuous improvement.
Teamwork: We help, support, & celebrate each other.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
ADDITIONAL INFORMATION:
LI-EX
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Get Access To All JobsCustomer Retention Specialist CPT: Frequently Asked Questions
Does a Customer Retention Specialist role qualify for CPT?
Yes, if your degree program includes coursework in marketing, business analytics, consumer behavior, or communications. CPT requires the position to be an integral part of your curriculum, not just related to your field. Bring the job description to your DSO and point to specific courses, projects, or learning objectives it fulfills. Generic customer service roles that don't map to degree outcomes are harder to approve.
Can I work as a Customer Retention Specialist part-time on CPT while taking classes?
Yes. Part-time CPT is defined as fewer than 20 hours per week and doesn't affect your OPT eligibility regardless of how long you use it. Full-time CPT, meaning 20 or more hours per week, is allowed but using 12 or more months of full-time CPT eliminates your OPT. Most retention roles offer scheduling flexibility that makes part-time CPT workable during the academic semester.
What should I look for in employers when applying for CPT Customer Retention jobs?
Prioritize employers who have hired F-1 students before and understand that your start date depends on DSO authorization, not just your acceptance of an offer. Companies in SaaS, e-commerce, and subscription businesses frequently hire for retention roles and tend to have HR teams familiar with work authorization documentation. Migrate Mate lets you filter for employers with verified F-1 hiring history in customer success and retention functions.
Does CPT work experience as a Customer Retention Specialist count toward H-1B eligibility?
Yes. CPT employment is legal U.S. work experience and counts toward the progressive experience requirements that support an H-1B specialty occupation claim. Document your projects, tools used, and measurable outcomes during your CPT period. If your employer later files an H-1B petition, USCIS will evaluate whether the role qualifies as a specialty occupation, so retaining detailed work records from your CPT is valuable.
What skills should I develop during a CPT Customer Retention Specialist role to strengthen future visa sponsorship?
Focus on CRM platforms like Salesforce or HubSpot, churn prediction modeling, and customer lifecycle analysis. These are quantifiable, employer-recognized competencies that differentiate retention candidates and support specialty occupation arguments for H-1B filings. Check the O*NET profile for Customer Service Representatives to see which technical and analytical tasks carry the most occupational weight, then prioritize those in your day-to-day CPT work.
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