Customer Care Consultant Jobs
Customer care consultant jobs are open across healthcare, financial services, retail, and telecommunications, from entry-level to senior and team lead roles, with specializations in technical support, account retention, and B2B client relations. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 17+ Customer Care Consultant jobs
WHAT YOU'LL OWN
- Lead and develop a team of Customer Value Consultants to deliver measurable customer outcomes, retention, and growth.
- Build scalable customer success practices, playbooks, and operating rhythms that improve consistency and effectiveness across the portfolio.
- Drive value realization through outcome-based success plans, adoption milestones, and executive engagement strategies.
- Identify renewal risks early and guide recovery plans that improve customer health and reduce preventable churn.
- Partner across Sales, Renewals, Services, Product, Education, Support, and Operations to create a coordinated customer experience.
- Coach the team to identify expansion opportunities based on demonstrated value, customer maturity, and evolving business needs.
- Use portfolio data, forecasting, and customer insight to prioritize resources and influence strategic decisions.
CHALLENGES YOU'LL HELP SOLVE
- Convert technology adoption into measurable business outcomes and credible executive value narratives.
- Create consistent customer success practices across regions, segments, and delivery models.
- Surface and address customer risk early enough to protect renewals and trusted relationships.
- Balance retention priorities and customer growth opportunities across a diverse portfolio.
- Align internal teams and partner organizations around shared customer outcomes and clear accountability.
SKILLS FOR SUCCESS
Required Skills
- People leadership and coaching: Demonstrated ability to build, develop, and lead customer-facing teams that achieve customer and business outcomes.
- Customer success strategy: Experience building and executing programs that improve adoption, value realization, retention, and customer health.
- Executive stakeholder engagement: Proven ability to establish credibility and lead outcome-focused conversations with VP and C-level stakeholders.
- Value realization and ROI storytelling: Ability to translate adoption and usage insight into measurable outcomes and compelling value narratives.
- Retention and risk management: Experience identifying customer risk, creating mitigation plans, and leading complex recovery efforts.
- Commercial acumen: Understanding of recurring-revenue models, renewal drivers, expansion signals, NRR, and GRR.
- Cross-functional leadership: Ability to align Sales, Services, Product, Support, Renewals, and partners without direct authority.
- Data-driven decision-making: Experience using health indicators, adoption metrics, forecasts, and operational data to direct action.
Preferred Skills
- Experience in software testing, quality assurance, or related software delivery disciplines.
- Experience supporting strategic enterprise customers in a SaaS environment.
- Experience leading teams across multiple countries or regions.
- Familiarity with executive business reviews, customer success planning, and value realization methodologies.
- Experience with partner-led or co-sell customer engagement models.
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.
Global Sanctions Compliance
We comply with all applicable global sanctions and export control laws. Candidates must not be listed on any government restricted party lists (including OFAC SDN List and U.S. Commerce Department restricted lists) and must certify that their employment would not violate any sanctions or export control regulations. Candidates must notify us of any changes to their status during the application process or subsequent employment.
U.S. Work Authorization:
This role is not eligible for employer-sponsored work visas. Applicants must be authorized to work in the U.S. without current or future sponsorship.
WHAT YOU'LL OWN
- Lead and develop a team of Customer Value Consultants to deliver measurable customer outcomes, retention, and growth.
- Build scalable customer success practices, playbooks, and operating rhythms that improve consistency and effectiveness across the portfolio.
- Drive value realization through outcome-based success plans, adoption milestones, and executive engagement strategies.
- Identify renewal risks early and guide recovery plans that improve customer health and reduce preventable churn.
- Partner across Sales, Renewals, Services, Product, Education, Support, and Operations to create a coordinated customer experience.
- Coach the team to identify expansion opportunities based on demonstrated value, customer maturity, and evolving business needs.
- Use portfolio data, forecasting, and customer insight to prioritize resources and influence strategic decisions.
CHALLENGES YOU'LL HELP SOLVE
- Convert technology adoption into measurable business outcomes and credible executive value narratives.
- Create consistent customer success practices across regions, segments, and delivery models.
- Surface and address customer risk early enough to protect renewals and trusted relationships.
- Balance retention priorities and customer growth opportunities across a diverse portfolio.
- Align internal teams and partner organizations around shared customer outcomes and clear accountability.
SKILLS FOR SUCCESS
Required Skills
- People leadership and coaching: Demonstrated ability to build, develop, and lead customer-facing teams that achieve customer and business outcomes.
- Customer success strategy: Experience building and executing programs that improve adoption, value realization, retention, and customer health.
- Executive stakeholder engagement: Proven ability to establish credibility and lead outcome-focused conversations with VP and C-level stakeholders.
- Value realization and ROI storytelling: Ability to translate adoption and usage insight into measurable outcomes and compelling value narratives.
- Retention and risk management: Experience identifying customer risk, creating mitigation plans, and leading complex recovery efforts.
- Commercial acumen: Understanding of recurring-revenue models, renewal drivers, expansion signals, NRR, and GRR.
- Cross-functional leadership: Ability to align Sales, Services, Product, Support, Renewals, and partners without direct authority.
- Data-driven decision-making: Experience using health indicators, adoption metrics, forecasts, and operational data to direct action.
Preferred Skills
- Experience in software testing, quality assurance, or related software delivery disciplines.
- Experience supporting strategic enterprise customers in a SaaS environment.
- Experience leading teams across multiple countries or regions.
- Familiarity with executive business reviews, customer success planning, and value realization methodologies.
- Experience with partner-led or co-sell customer engagement models.
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.
Global Sanctions Compliance
We comply with all applicable global sanctions and export control laws. Candidates must not be listed on any government restricted party lists (including OFAC SDN List and U.S. Commerce Department restricted lists) and must certify that their employment would not violate any sanctions or export control regulations. Candidates must notify us of any changes to their status during the application process or subsequent employment.
U.S. Work Authorization:
This role is not eligible for employer-sponsored work visas. Applicants must be authorized to work in the U.S. without current or future sponsorship.
Customer Care Consultant Jobs by Experience Level
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Find Customer Care Consultant JobsCustomer Care Consultant Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in customer care consultant jobs.
- Demonstrated experience in a customer-facing support or service role
- Proficiency with CRM software such as Salesforce, Zendesk, or similar platforms
- Strong written and verbal communication skills across phone, email, and chat
- Ability to meet or exceed customer satisfaction and first-call resolution targets
- High school diploma or equivalent required, associate or bachelor's degree preferred
- Familiarity with de-escalation techniques and complaint resolution procedures
Tips for Your Customer Care Consultant Job Search
Tailor your resume to channel experience
Hiring managers for customer care consultant roles want to see which channels you've worked in: phone, chat, email, or social. Break your experience out by channel and volume handled so your resume speaks directly to what the posting is asking for.
Highlight resolution metrics not just duties
Generic phrases like 'handled customer inquiries' won't separate you. Pull first-call resolution rates, customer satisfaction scores, or average handle time reductions from past roles and put those numbers where they're easy to spot on your resume.
Apply early to roles that fit
Migrate Mate lists customer care consultant openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter postings by CRM platform fluency
Many customer care consultant postings require specific CRM tools like Salesforce Service Cloud or Zendesk. Search by those tool names when scanning openings so you spend time only on roles where your existing software skills are a direct match.
Prepare a problem-resolution story for interviews
Interviewers for customer care roles almost always ask for a specific example of a difficult customer situation you resolved. Have a concise story ready that walks through the customer's issue, your approach, and the outcome, without omitting what went wrong first.
Negotiate schedule flexibility not just pay
Customer care consultant roles often involve shift differentials, weekend rotations, or on-call requirements that affect your quality of life. When you get an offer, ask directly which shifts are fixed and which are flexible before accepting, so there are no surprises after day one.
Customer Care Consultant Jobs: Frequently Asked Questions
Which companies are hiring the most customer care consultants?
The companies hiring the most customer care consultants right now include Jushi Holdings, EY, and Cognizant, with the largest share of openings in Ohio, Illinois, and Texas, based on current listings on Migrate Mate as of November 2026. Healthcare payers, financial services firms, and large retail brands tend to run the most consistent hiring volumes for this role.
How many customer care consultant jobs are remote?
About 50% of customer care consultant openings are fully remote or hybrid as of November 2026, reflecting the role's strong suitability for distributed work. Chat-based and email-only support positions are the most likely to be fully remote, while roles requiring phone-based retention conversations or escalation handling are more often hybrid or on-site.
How do you become a customer care consultant?
Start by building direct customer-facing experience in any service environment, whether retail, hospitality, or inbound phone support, then move into a formal support role where you can develop CRM skills and resolution metrics. Getting comfortable with ticketing systems and learning de-escalation techniques positions you for consultant-level responsibilities. Many employers also value certifications in customer experience or service excellence from recognized training programs.
Can you get a customer care consultant job with little experience?
Yes, many employers hire customer care consultants with limited formal experience if you can demonstrate strong communication skills and a service-oriented mindset. Roles in retail, food service, or volunteer coordination count as relevant background. Applying to entry-level or associate consultant postings, emphasizing soft skills like patience and active listening, and being open to industries like telecommunications or insurance that run structured new-hire training programs all improve your chances.
What does the customer care consultant interview process look like?
Most customer care consultant interview processes begin with a short phone or video screen focused on your service background and availability, followed by a structured behavioral interview where you'll be asked for specific examples of handling difficult customers or resolving complaints. Some employers add a role-play exercise simulating a live customer interaction. Final rounds may include a brief assessment of your typing speed, written communication, or CRM navigation depending on the channel focus of the role.
Where can I find and apply to customer care consultant jobs?
You can find and apply to customer care consultant jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level, preferred channel, or industry, then apply directly to each listing that fits. Applying as roles are posted gives you the best chance of moving quickly through early screening stages.
See All 17 Customer Care Consultant Jobs
Find roles that match your experience and apply in just a few clicks.
Find Customer Care Consultant Jobs