Mid Level Customer Care Consultant Jobs
Mid level customer care consultant jobs go to professionals ready to own client relationships end to end, mentor newer team members, and resolve escalated issues without constant oversight. Roles run across Technology & Software, Consulting & Professional Services, and Insurance, with a mix of on-site, remote, and hybrid settings, and employers like Deloitte, Corebridge Financial, and Baker Tilly Canada hiring at this level now.
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INTRODUCTION
Hi, Our client is looking Epic - Beaker Consultant project in Remote below is the detailed requirements.
POSITION: Epic - Beaker Consultant
LOCATION: Remote
JOB DESCRIPTION:
- Lead all phases (e.g. design, build and testing) of small to medium size application projects including Epic software upgrades, adoption of new Epic functionality and/or significant enhancements to integrated workflows.
- Provide Epic product function expertise for the design, build, and testing for assigned module(s), including but not limited to Beaker.
- Collaborate with end users to design, scope and build Epic enhancements and configure system build to resolve incidents in accordance with Service Level Agreements (SLAs).
- Provide technical and or clinical consultation including application configuration and integration with third party applications. Review, analyze, and evaluate system needs to develop recommendations for customers.
- Develop, support and maintain workflow documentation, test scripts and configuration guides for core pieces of application functionality.
- Perform daily monitoring of applications in production use; including 24/7 on call coverage as required.
- Work with trainers to develop and maintain application specific training curriculum and materials.
- Develop strong relationships with operational stakeholders, customers and business partners.
BASIC QUALIFICATIONS:
- Active / current Epic certification in at least one area; Beaker CP and Beaker AP and more than 5 years Epic Experience or a minimum of 7 years direct clinical experience.
- Direct client healthcare domain knowledge such as Clinical Lab workflows, and lab draw stations workflows.
PREFERRED QUALIFICATIONS:
- Ability to demonstrate and have a history of team management (informal or formal), cross-team communication and leadership skills.
- Experience with device integration.
INTRODUCTION
Hi, Our client is looking Epic - Beaker Consultant project in Remote below is the detailed requirements.
POSITION: Epic - Beaker Consultant
LOCATION: Remote
JOB DESCRIPTION:
- Lead all phases (e.g. design, build and testing) of small to medium size application projects including Epic software upgrades, adoption of new Epic functionality and/or significant enhancements to integrated workflows.
- Provide Epic product function expertise for the design, build, and testing for assigned module(s), including but not limited to Beaker.
- Collaborate with end users to design, scope and build Epic enhancements and configure system build to resolve incidents in accordance with Service Level Agreements (SLAs).
- Provide technical and or clinical consultation including application configuration and integration with third party applications. Review, analyze, and evaluate system needs to develop recommendations for customers.
- Develop, support and maintain workflow documentation, test scripts and configuration guides for core pieces of application functionality.
- Perform daily monitoring of applications in production use; including 24/7 on call coverage as required.
- Work with trainers to develop and maintain application specific training curriculum and materials.
- Develop strong relationships with operational stakeholders, customers and business partners.
BASIC QUALIFICATIONS:
- Active / current Epic certification in at least one area; Beaker CP and Beaker AP and more than 5 years Epic Experience or a minimum of 7 years direct clinical experience.
- Direct client healthcare domain knowledge such as Clinical Lab workflows, and lab draw stations workflows.
PREFERRED QUALIFICATIONS:
- Ability to demonstrate and have a history of team management (informal or formal), cross-team communication and leadership skills.
- Experience with device integration.
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Find JobsMid Level Customer Care Consultant Job Market
Who's Hiring
- Deloitte56
- Corebridge Financial31
- Baker Tilly Canada25
- Veeva Systems19
- EisnerAmper18
Top Industries Hiring
- Technology & Software176
- Consulting & Professional Services126
- Insurance85
- Accounting & Auditing84
- Banking & Financial Services49
Mid Level Customer Care Consultant Jobs: Frequently Asked Questions
How do I get a mid level customer care consultant job?
Position your experience around ownership and outcomes, not just task completion. Highlight cases where you resolved complex customer issues independently, improved a process, or contributed to measurable service improvements. Mid level roles favor candidates who can demonstrate judgment under pressure, cross-functional collaboration, and a consistent record of handling accounts or escalations with minimal supervision.
Which companies hire mid level customer care consultants?
Companies hiring mid level customer care consultants right now include Deloitte, Corebridge Financial, and Baker Tilly Canada, based on current listings on Migrate Mate as of November 2026. Hiring at this level tends to come from established enterprises and growth-stage companies that need professionals who can operate independently and handle complex customer relationships without close management.
Are there remote mid level customer care consultant jobs?
Yes, though availability varies by employer and industry. About 49% of mid level customer care consultant openings are remote or hybrid as of November 2026, reflecting strong demand for experienced professionals who can manage client interactions and internal coordination effectively without being on-site every day.
How do I move up to a mid level customer care consultant role?
Moving into a mid level customer care consultant role takes building depth beyond handling routine requests. Focus on owning projects from start to finish, developing expertise in a specific industry or customer segment, and driving measurable improvements in satisfaction or resolution rates. Demonstrating that you can mentor peers and operate with limited oversight signals readiness for mid level responsibility.
Which industries hire the most mid level customer care consultants?
Mid Level customer care consultant roles concentrate in Technology & Software, Consulting & Professional Services, and Insurance, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they manage large, recurring customer bases where experienced consultants who can resolve complex issues and retain relationships deliver direct business value.