Customer Experience Agent Jobs in District of Columbia
Customer Experience Agent jobs in District of Columbia are concentrated in Washington, D.C. proper, where federal agencies, trade associations, and large professional services firms drive steady demand for specialists in client relations, omnichannel support, and constituent services. Major employers with lasting hiring histories in the District include Booz Allen Hamilton, Marriott International's D.C.-area properties, and AARP, which is headquartered in the city. Openings run from entry-level support roles to senior customer success positions across government contracting, hospitality, and nonprofit sectors. Scan the live roles below and apply to whichever ones fit.
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Role : PowerApps Developer Senior
Client: DC Government
Location: Washington, DC(Onsite - In person interview)
Job Description :
Work Location Requirement
- The candidate must be willing to work 3 to 4 days on site.
- The last interview will be in person as well.
Key Roles and Responsibilities
- Develop, implement, and maintain PowerApps applications solo or in a small team.
- Design and implement Power Automate Cloud flows, desktop flows, or business process flows.
- Create and configure workflows, business process automation, and integration solutions using Power Automate.
- Integrate low-code solutions with external systems and data sources.
- Maintain a suite of low code/no code QuickBase applications, customize html pages using both the QuickBase API as well as regular QuickBase interface.
- Maintain existing data feeds to various third-party vendors.
- Create and maintain new ETL processes as necessary.
- Manage workload and assist in troubleshooting and urgent priority requests.
- a. The Manager of Applications will assign priorities to the contractor on-site and make every attempt to provide advance notice of new assignments.
- Reasonable time frames for agreed upon tasks will be provided.
- Critical tasks shall be discussed weekly, and the timeline shall be agreed upon by the contractor and the Manager of Applications.Required and Preferred Qualifications and Skills
A solid understanding of information flow, database fundamentals, and technical requirements listed below are necessary for this position.
- Extensive experience with Angular (or another modern frontend framework such as: React or Vue.js).
- Expert knowledge of JavaScript, HTML, and CSS.
- Experience in optimizing web applications for performance and usability.
- Experience with integrating with third party APIs.
- Proficient understanding of code versioning tools, such as Git.
Other Requirements
- The contractor shall meet with the Manager of Applications, within one (1) working day after the start of the engagement to begin professional services in support of DCPS operations.
- The contractor shall establish suitable processes and systems to guarantee the most regimented organization of resources involved in the support of the QuickBase Applications including project tracking and knowledge management. Complete documentation of processes and work is required to be maintained in an annual cycle workplan.
- The Contractor shall prepare draft and final versions of specific Program and Project Plans when necessary or as directed that are appropriate for the size and scale of technical efforts being undertaken. These plans shall specify the tasks, sub tasks, dependencies, resource requirements, schedules, and milestone dates required to complete specific technical programs or projects. When approved by the Director of Operations, these plans shall be used to monitor, control, and report progress, issues, and resource expenditures. These plans shall be updated as required and approved by the Director of Operations as required to maintain currency with project objectives, activities, and direction.
- Access to classified documents, data, studies, reports, and other documentation and information may be required.
- Consequently, background and fingerprinting are required. Access to the Background and Fingerprinting Check Form will be provided as part of the onboarding process. Further, the contractor will be accessing a private, filtered network and the duties to be performed by contractor personnel.
Job Type: Full-time
Pay: $68.00 - $70.00 per hour
Experience:
- Bachelor’s degree in IT or related field or equivalent : 4 years (Preferred)
- ASP.NET MVC, ASP.NET Core, Web API, and RESTful: 10 years (Preferred)
- esigning, developing, and maintaining: 10 years (Preferred)
- Problem-solving skills and the ability to debug: 10 years (Preferred)
- Proficiency in JavaScript, HTML5, CSS3: 10 years (Preferred)
- Understanding of UI/UX principles : 1 year (Preferred)
- SQL : 6 years (Preferred)
- Database design, documentation, and coding: 6 years (Preferred)
- Designing, developing, and maintaining PowerApps apps: 5 years (Preferred)
- QuickBase Application Design and Development: 3 years (Preferred)
- Service Now Developer: 10 years (Preferred)
- must be willing to work onsite 4 days on site: 1 year (Preferred)
- interviews will be in person and a performance test as well: 1 year (Preferred)
Ability to Commute:
- Washington, DC 20024 (Preferred)
Work Location: In person
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Find JobsCustomer Experience Agent Jobs by City in District of Columbia
Where District of Columbia roles are concentrated, by current openings.
Customer Experience Agent Job Market in District of Columbia
A snapshot from current District of Columbia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Education
- Renewable Energy
- Electronics & Hardware
- Biotechnology & Pharmaceuticals
What District of Columbia Employers Look For
The qualifications that appear most often in customer experience agent jobs across District of Columbia.
- One or more years of customer-facing service or client support experience required
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Strong written and verbal communication skills for professional D.C. clientele
- Ability to obtain or maintain a federal background investigation clearance if required
- Associate degree or higher, with bachelor's degrees preferred by many D.C. employers
- Experience handling high-volume inquiries across phone, email, and chat channels
Customer Experience Agent Jobs in District of Columbia: Frequently Asked Questions
How do you become a customer experience agent in District of Columbia?
Customer experience agent roles in D.C. do not require a state-issued license, but the city's employer base sets a high bar. Most D.C. employers expect at least a high school diploma, with many federal contractors and associations preferring a bachelor's degree. Candidates strengthen their profile by earning vendor-recognized certifications in platforms like Salesforce or Zendesk and, for roles tied to government clients, by initiating a federal background check process early.
Which companies hire customer experience agents in District of Columbia?
Employers hiring customer experience agents in District of Columbia right now include InfiniSource Consulting Solutions, CVS Health, and Arcetyp, based on current listings on Migrate Mate as of July 2026. D.C.'s dense concentration of federal contractors, lobbying organizations, and hospitality groups means hiring cycles tend to be consistent year-round rather than seasonal.
Which District of Columbia cities have the most customer experience agent jobs?
The cities with the most customer experience agent openings in District of Columbia are Washington. Washington, D.C. itself dominates the market because it hosts the headquarters of major federal agencies, national associations, and large government contractors, all of which maintain substantial customer-facing and constituent-relations teams that generate the majority of openings in the region.
Are there remote customer experience agent jobs in District of Columbia?
Yes, and more than most fields. About 45% of customer experience agent openings tied to District of Columbia are remote or hybrid as of July 2026, reflecting how well-suited phone, chat, and email support work is to distributed teams. Fully remote roles tend to cluster in omnichannel and digital support functions, while roles requiring in-person constituent meetings or cleared government access remain on-site.
How can I get hired as a customer experience agent in District of Columbia with little or no experience?
The most realistic entry path is applying to front-line support roles at D.C.'s large hospitality employers, such as hotel groups operating in the city, or to constituent services coordinator positions at nonprofits and trade associations headquartered here. Many federal contractors hire for entry-level help desk and client services associate roles that require only a diploma and trainability. Earning a Salesforce Trailhead credential or a customer service certificate from a community college like Northern Virginia Community College, which serves the broader metro, gives candidates a concrete edge.
Where can I find and apply to customer experience agent jobs in District of Columbia?
You can find and apply to customer experience agent jobs in District of Columbia on Migrate Mate, which lists current openings across the D.C. metro. Search the available roles, identify the ones that match your background and preferred work arrangement, and apply directly to the positions that fit.
See All 35 Customer Experience Agent Jobs in District of Columbia
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