Customer Journey Manager Jobs
Customer Journey Manager jobs are open across retail, financial services, healthcare, SaaS, and telecommunications, at every level from associate to director, with specializations in omnichannel experience design, customer lifecycle strategy, and journey mapping. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 23+ Customer Journey Manager jobs
DESCRIPTION
We are seeking a Principal PM-T for Checkout. The role will be responsible for working across many high visible product areas, while developing and executing a vision that balances forward looking trends in Gen AI and Personalization with the immediate needs of customer journey in the eCommerce space.
Key job responsibilities
- Be the voice of the customer - you are in the driver’s seat for steering the end-to-end vision across product areas using the working backwards processes and supporting A|B experimentation mechanisms.
- Define and improve metrics to gain insight into the customer experience and track progress towards goals.
- Influence tech partners to ensure our architectural decisions align with customer needs.
- Partner with teams like Delivery Experience, Personalization, Category teams, Payments, Prime, Customer Service (and more) to deliver on your roadmap.
- Beyond your experience area, you may own mechanisms or other goals that improve team efficiency and accelerate innovation for customers.
- Collaborate with hundreds of partner teams that innovate across our services, gaining insight into Amazon-wide strategic initiatives and priorities.
A day in the life
- Dive deep with your customers to identify and understand their pain points.
- Monitor and manage critical metrics for your business area.
- Think big to build durable products that anticipate future pain points.
- Deliver products on time with the right feature set and high quality.
- Evangelize your products and drive adoption.
- Contribute to organizational product and roadmap planning and strategic artifacts (e.g. 3YP, OP1).
- Help others grow professionally.
About the team
We care deeply about our people and are proud of our commitment to both building and maintaining an inclusive environment where everyone can be successful. Each month, we dedicate a full, meeting-free day towards learning and development; encouraging team members to innovate and focus on the work they’re most excited about, watch broadcast videos, learn new skills, work on career growth etc. We also commit to “no meeting Fridays”.
BASIC QUALIFICATIONS
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience technical product management
PREFERRED QUALIFICATIONS
- Experience working directly with Engineers on product enhancements
- Experience in project management methodologies, business analysis, or process improvement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 179,900.00 - 243,400.00 USD annually
DESCRIPTION
We are seeking a Principal PM-T for Checkout. The role will be responsible for working across many high visible product areas, while developing and executing a vision that balances forward looking trends in Gen AI and Personalization with the immediate needs of customer journey in the eCommerce space.
Key job responsibilities
- Be the voice of the customer - you are in the driver’s seat for steering the end-to-end vision across product areas using the working backwards processes and supporting A|B experimentation mechanisms.
- Define and improve metrics to gain insight into the customer experience and track progress towards goals.
- Influence tech partners to ensure our architectural decisions align with customer needs.
- Partner with teams like Delivery Experience, Personalization, Category teams, Payments, Prime, Customer Service (and more) to deliver on your roadmap.
- Beyond your experience area, you may own mechanisms or other goals that improve team efficiency and accelerate innovation for customers.
- Collaborate with hundreds of partner teams that innovate across our services, gaining insight into Amazon-wide strategic initiatives and priorities.
A day in the life
- Dive deep with your customers to identify and understand their pain points.
- Monitor and manage critical metrics for your business area.
- Think big to build durable products that anticipate future pain points.
- Deliver products on time with the right feature set and high quality.
- Evangelize your products and drive adoption.
- Contribute to organizational product and roadmap planning and strategic artifacts (e.g. 3YP, OP1).
- Help others grow professionally.
About the team
We care deeply about our people and are proud of our commitment to both building and maintaining an inclusive environment where everyone can be successful. Each month, we dedicate a full, meeting-free day towards learning and development; encouraging team members to innovate and focus on the work they’re most excited about, watch broadcast videos, learn new skills, work on career growth etc. We also commit to “no meeting Fridays”.
BASIC QUALIFICATIONS
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience technical product management
PREFERRED QUALIFICATIONS
- Experience working directly with Engineers on product enhancements
- Experience in project management methodologies, business analysis, or process improvement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 179,900.00 - 243,400.00 USD annually
See All 23 Customer Journey Manager Jobs
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Find Customer Journey Manager JobsCustomer Journey Manager Job Market
Who's Hiring
Top Industries Hiring
- Accounting & Auditing
What Employers Look For
The qualifications that appear most often in customer journey manager jobs.
- Three or more years of experience in customer experience, journey mapping, or CX strategy
- Proficiency with journey mapping software and customer data platforms
- Demonstrated ability to synthesize qualitative and quantitative research into actionable insights
- Experience collaborating with product, marketing, and operations teams on cross-functional initiatives
- Bachelor's degree in marketing, business, human-centered design, or a related field
- Familiarity with voice-of-customer programs, NPS measurement, and experience analytics tools
Tips for Your Customer Journey Manager Job Search
Quantify journey improvements on your resume
Hiring managers want to see outcomes, not activities. Replace phrases like 'mapped customer journeys' with metrics tied to retention lift, churn reduction, or NPS improvement. Customer journey managers who show measurable impact on the funnel move further in screening.
Highlight your journey mapping tool fluency
Many job postings screen for specific tools before a human reviews the resume. Call out the platforms you've used for journey mapping, customer data analysis, and experience orchestration in a dedicated skills section so automated screening doesn't filter you out early.
Apply early to roles that fit
Migrate Mate lists customer journey manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that match your funnel stage expertise
Some roles focus on acquisition and onboarding journeys while others own retention and win-back. Read each posting carefully and tailor your resume summary to emphasize the funnel stages where your experience is deepest, rather than sending a single generic version.
Prepare a portfolio of journey maps you have built
Bring two or three sanitized journey map artifacts to your interview, even if you can't share proprietary data. Walking an interviewer through how you structured a map, what insights it surfaced, and what changes it drove is more persuasive than any answer to a behavioral question.
Negotiate scope alongside title and compensation
Customer journey manager roles vary widely in authority, with some owning cross-functional initiatives and others limited to documentation. During offer discussions, clarify which teams you will partner with and whether you will have influence over product and technology decisions before accepting.
Customer Journey Manager Jobs: Frequently Asked Questions
Which companies are hiring the most customer journey managers?
Gap, Amazon, and EY are hiring the most customer journey managers right now, with openings concentrated in Washington, Texas, and New York, based on current listings on Migrate Mate as of November 2026. Financial services, healthcare, and enterprise SaaS companies consistently maintain the highest volume of open roles.
How many customer journey manager jobs are remote?
About 60% of customer journey manager openings are fully remote or hybrid as of November 2026, reflecting the digital nature of most of the work. Journey mapping, voice-of-customer analysis, and cross-functional alignment sessions translate well to remote environments, so strategy-heavy roles tend to have more location flexibility than those requiring frequent in-person facilitation with frontline teams.
How do you become a customer journey manager?
Start by building experience in a customer-facing or customer analytics role such as CX analyst, UX researcher, or marketing operations specialist. Develop hands-on skills in journey mapping methodologies, customer data interpretation, and cross-functional project coordination. Earning a CX certification from an industry organization can strengthen your candidacy, and assembling a portfolio of journey maps you have built is often more persuasive than credentials alone.
Can you get a customer journey manager role with little experience?
Yes, associate-level and junior customer journey manager roles exist, particularly at mid-size companies building out their CX function for the first time. The most effective way to break in is to document any project where you analyzed a customer process and recommended improvements, even if your title was something else. Framing prior work in journey mapping terms and showing familiarity with the tools and frameworks hiring managers recognize will help you clear the initial screening.
What does the customer journey manager interview process look like?
Most processes include a recruiter screen, a hiring manager conversation focused on your CX philosophy and cross-functional experience, and a take-home or live case study where you are asked to analyze a customer journey and present recommendations. Final rounds typically involve stakeholder interviews with product, marketing, or operations leaders who want to assess whether you can influence without direct authority and translate research into prioritized action.
Where can I find and apply to customer journey manager jobs?
You can find and apply to customer journey manager jobs on Migrate Mate, which lists current openings from across the United States in one place. Search for roles that match your experience level and specialization, then apply directly to each listing that fits your background and career goals.
See All 23 Customer Journey Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Customer Journey Manager Jobs