Customer Program Manager Jobs in San Francisco, CA

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About The Role

As the Executive Briefing Program Lead, you will design, run, and scale the program that brings senior leaders from Anthropic's most strategic customers together with our spokespeople, product, and research teams. You will own the program end to end including qualification and intake, speaker selection, day-of execution, and post-briefing follow-through. You will own the agenda for briefings: setting its design and objectives, and developing it jointly with Product Marketing. You will also serve as the point of contact to account teams on how to use a briefing to move their most important opportunities forward. This is a highly cross-functional role. You will work closely with GTM and the Office of the CCO on account selection and program strategy, with Product Marketing on content development, with Solutions on technical deep-dives and demos, and with Anthropic's executive bench on sponsorship and participation. The right candidate has built or scaled an executive briefing program at an enterprise technology company, operates well at high volume, and is credible with both field leadership and C-level customers.

Key responsibilities

- Define and own the Executive Briefing program: briefing formats, qualification criteria, the request-and-intake process from Sales, capacity planning, calendar, and operating SLAs.
- Govern which strategic accounts and executives receive a briefing each quarter in partnership with GTM leadership; hold the qualification bar and proactively surface accounts that should be engaged.
- Lead discovery with account teams ahead of each briefing to understand the customer's objectives, business context, and where they are in their evaluation, and translate that into a tailored agenda.
- Own agenda design and co-own agenda development with Product Marketing for every briefing. Shape the narrative arc and discussion topics to the customer's objectives, select discussion leaders and demos, and partner with PMM to build the briefing-specific content.
- Build and manage the speaker bench: maintain the roster, match speakers to briefings, run prep, and manage capacity so no one is over-asked.
- Own day-of orchestration and the customer experience standard for briefings, in partnership with our Workplace team on logistics.
- Drive post-briefing follow-through: capture commitments and feedback, route them to owners, and track to close with the account team.
- Build the playbooks, tooling, and best practices that let the program scale consistently as volume grows.
- Own measurement and reporting, including briefing volume, strategic-account coverage, and program-influenced pipeline and expansion.

Minimum Qualifications

- Built or significantly scaled an executive briefing program — you have defined qualification criteria, stood up an intake process, and managed a speaker bench.
- Fluency with enterprise technology narratives — you're as comfortable shaping the story for a specific customer as you are orchestrating the program around it.
- A track record as a strong operator at high volume: many briefings in flight at once, rigorous tracking, nothing dropped.
- Demonstrated credibility with enterprise Sales leadership and account teams as an advisor on briefing strategy and account engagement.
- Executive presence with Fortune 500 VP- and C-level customers; comfortable running discovery, hosting the room, and facilitating executive conversations.
- Strong cross-functional operating skills — able to orchestrate PMM, Solutions, Events, and a rotating bench of executives who don't report to you.
- Comfort owning a number and reporting on program-influenced pipeline or expansion to senior leadership.
- Clear written and verbal communication; you can brief an executive sponsor in three bullets and write the discovery doc behind it.
- Genuine interest in AI and in helping the world's largest enterprises adopt it responsibly.

Annual Salary

$255,000—$320,000 USD

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

Your safety matters to us.

To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.

How We're Different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.

Guidance on Candidates' AI Usage:

Learn about our policy for using AI in our application process.