Customer Project Manager Jobs
Customer Project Manager jobs are open across technology, healthcare, financial services, and professional services, at every level from associate to senior and director, with specializations in implementation, onboarding, and enterprise account delivery. See the openings below and apply to the ones that match your experience.
Find Customer Project Manager JobsOverview
Showing 5 of 108+ Customer Project Manager jobs
National Carwash Solutions (NCS) is one of the largest providers of car wash equipment, chemicals, parts, and service in North America. With a field service network and operations team spanning the continent, NCS partners with operators from single-site independents to large multi-site chains, supporting every stage of the car wash lifecycle from installation through ongoing service. We are growing rapidly and investing in the people, processes, and technology that make that growth sustainable.
The Opportunity
This role sits at the center of how NCS delivers for its customers. As we scale and professionalize our project management function, the Project Manager (PM), Customer Operations, carries end-to-end ownership of our most complex customer engagements — high-volume accounts, multi-site corporate operators, and high-value or high-risk installations where execution precision directly affects customer retention.
This is not a coordinator role. The PM, Customer Operations is the single point of accountability from contract through the post-installation warranty period, and is expected to bring both operational rigor and sound judgment to every project they manage. Strong candidates will have led complex, multi-stakeholder projects in an adjacent industry and will be able to demonstrate how their experience translates to this environment.
Key Responsibilities
Post-Contract through Order Setup
- Take ownership of the full project at contract signing — validating the completeness and accuracy of the handoff package before initiating order creation in the order management system.
- Conduct a peer review of every sales order prior to production release, verifying that all order details align with the signed contract.
- Identify and escalate handoff errors to the appropriate department, and maintain a log of recurring issues to inform training and process improvements.
Order Processing & Change Management
- Manage all change order activity post-contract — securing required approvals, updating orders, coordinating downstream purchasing, and confirming revised timelines with all parties.
- Triage and resolve order management issues, including corrections to open orders and coordination with relevant teams on purchase order discrepancies.
Fulfillment & Shipping
- Own ship date management from order release through delivery, proactively monitoring production and communicating changes to customers and internal teams.
- Track third-party and intercompany shipments, following up on delays and keeping customers informed throughout.
- Coordinate pre-shipment confirmation calls with customers to verify order accuracy and align on scheduling.
Pre-Installation through Commissioning
- Lead pre-installation calls for every install order, confirming site readiness, logistics, and any outstanding items with the customer, install team, and sales representative.
- Serve as the single internal point of contact for all order-related questions across Sales, Plants, Supply Management, and the Install team — routing issues to the right owner and escalating to leadership when service levels are not met.
- Manage all customer-facing project communication post-contract, including shipment updates, backorder notifications, and punch list resolution. Engage the sales representative only when the commercial relationship is at risk.
- Verify invoice accuracy and confirm payment and order closure prior to final billing.
- Complete project commissioning sign-off once all deliverables are finalized.
Post-Installation & Warranty
- Conduct structured post-installation check-ins at 30, 60, and 90 days to confirm equipment is operational and resolve any outstanding items.
- Manage warranty claims through the full warranty period, transitioning post-warranty concerns to the appropriate support team and coordinating RMA processing as needed.
- Capture and share customer feedback with internal stakeholders to support continuous improvement.
Required Qualifications
- 1-3 years of experience in project management, order management, or operations — preferably in manufacturing, construction, equipment distribution, or a related field.
- Strong communication and relationship-building skills; able to represent NCS credibly with both internal teams and external customers.
- Ability to manage a portfolio of concurrent projects and make sound prioritization decisions under pressure.
- Comfort navigating CRM, ERP, or order management platforms; ability to quickly learn new systems.
- Bachelor’s degree in Business, Project Management, Operations, Construction Management, or equivalent combination of education and experience.
Preferred Qualifications
- PMP certification or equivalent project management credential.
- Experience with platforms such as Salesforce, NetSuite, or Procore, or comparable tools in adjacent industries.
- Background managing corporate or multi-site customer accounts.
- Familiarity with the car wash or facilities/equipment services industry.
Benefits
Grow your career supported by an energized and passionate team, professional development, training, flexibility and opportunities for advancement. We offer competitive wages and benefits including comprehensive health, dental and vision coverage, matching 401(k), paid time off and more.
Physical Requirements & Work Environment
This role is primarily office-based with occasional travel to customer sites or NCS facilities. Physical requirements reflect the essential functions of the position:
Activity
None
< 3 hrs/day
3–6 hrs/day
> 6 hrs/day
Stand
X
Walk
X
Sit
X
Use hands to finger, handle, & feel
X
Reach with hands & arms
X
Stoop, kneel, crouch
X
Climb
X
Balance
X
Talk or hear
X
Look at a computer screen
X
Lift up to 75 lbs.
X
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management retains the right to change job duties and responsibilities at any time, based on business need.
Equal Opportunity Employer
NCS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local law.
NCS is a drug-free workplace.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
National Carwash Solutions (NCS) is one of the largest providers of car wash equipment, chemicals, parts, and service in North America. With a field service network and operations team spanning the continent, NCS partners with operators from single-site independents to large multi-site chains, supporting every stage of the car wash lifecycle from installation through ongoing service. We are growing rapidly and investing in the people, processes, and technology that make that growth sustainable.
The Opportunity
This role sits at the center of how NCS delivers for its customers. As we scale and professionalize our project management function, the Project Manager (PM), Customer Operations, carries end-to-end ownership of our most complex customer engagements — high-volume accounts, multi-site corporate operators, and high-value or high-risk installations where execution precision directly affects customer retention.
This is not a coordinator role. The PM, Customer Operations is the single point of accountability from contract through the post-installation warranty period, and is expected to bring both operational rigor and sound judgment to every project they manage. Strong candidates will have led complex, multi-stakeholder projects in an adjacent industry and will be able to demonstrate how their experience translates to this environment.
Key Responsibilities
Post-Contract through Order Setup
- Take ownership of the full project at contract signing — validating the completeness and accuracy of the handoff package before initiating order creation in the order management system.
- Conduct a peer review of every sales order prior to production release, verifying that all order details align with the signed contract.
- Identify and escalate handoff errors to the appropriate department, and maintain a log of recurring issues to inform training and process improvements.
Order Processing & Change Management
- Manage all change order activity post-contract — securing required approvals, updating orders, coordinating downstream purchasing, and confirming revised timelines with all parties.
- Triage and resolve order management issues, including corrections to open orders and coordination with relevant teams on purchase order discrepancies.
Fulfillment & Shipping
- Own ship date management from order release through delivery, proactively monitoring production and communicating changes to customers and internal teams.
- Track third-party and intercompany shipments, following up on delays and keeping customers informed throughout.
- Coordinate pre-shipment confirmation calls with customers to verify order accuracy and align on scheduling.
Pre-Installation through Commissioning
- Lead pre-installation calls for every install order, confirming site readiness, logistics, and any outstanding items with the customer, install team, and sales representative.
- Serve as the single internal point of contact for all order-related questions across Sales, Plants, Supply Management, and the Install team — routing issues to the right owner and escalating to leadership when service levels are not met.
- Manage all customer-facing project communication post-contract, including shipment updates, backorder notifications, and punch list resolution. Engage the sales representative only when the commercial relationship is at risk.
- Verify invoice accuracy and confirm payment and order closure prior to final billing.
- Complete project commissioning sign-off once all deliverables are finalized.
Post-Installation & Warranty
- Conduct structured post-installation check-ins at 30, 60, and 90 days to confirm equipment is operational and resolve any outstanding items.
- Manage warranty claims through the full warranty period, transitioning post-warranty concerns to the appropriate support team and coordinating RMA processing as needed.
- Capture and share customer feedback with internal stakeholders to support continuous improvement.
Required Qualifications
- 1-3 years of experience in project management, order management, or operations — preferably in manufacturing, construction, equipment distribution, or a related field.
- Strong communication and relationship-building skills; able to represent NCS credibly with both internal teams and external customers.
- Ability to manage a portfolio of concurrent projects and make sound prioritization decisions under pressure.
- Comfort navigating CRM, ERP, or order management platforms; ability to quickly learn new systems.
- Bachelor’s degree in Business, Project Management, Operations, Construction Management, or equivalent combination of education and experience.
Preferred Qualifications
- PMP certification or equivalent project management credential.
- Experience with platforms such as Salesforce, NetSuite, or Procore, or comparable tools in adjacent industries.
- Background managing corporate or multi-site customer accounts.
- Familiarity with the car wash or facilities/equipment services industry.
Benefits
Grow your career supported by an energized and passionate team, professional development, training, flexibility and opportunities for advancement. We offer competitive wages and benefits including comprehensive health, dental and vision coverage, matching 401(k), paid time off and more.
Physical Requirements & Work Environment
This role is primarily office-based with occasional travel to customer sites or NCS facilities. Physical requirements reflect the essential functions of the position:
Activity
None
< 3 hrs/day
3–6 hrs/day
> 6 hrs/day
Stand
X
Walk
X
Sit
X
Use hands to finger, handle, & feel
X
Reach with hands & arms
X
Stoop, kneel, crouch
X
Climb
X
Balance
X
Talk or hear
X
Look at a computer screen
X
Lift up to 75 lbs.
X
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management retains the right to change job duties and responsibilities at any time, based on business need.
Equal Opportunity Employer
NCS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local law.
NCS is a drug-free workplace.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
See All 108+ Customer Project Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Customer Project Manager JobsCustomer Project Manager Job Market
Who's Hiring
Top Industries Hiring
- Energy
- Manufacturing
- Technology & Software
What Employers Look For
The qualifications that appear most often in customer project manager jobs.
- 3-5 years of experience managing customer-facing implementation or onboarding projects
- Proficiency with project management tools such as Asana, Jira, or Smartsheet
- Experience working with CRM platforms to track client health and project status
- PMP certification or equivalent project management credential preferred
- Strong written and verbal communication skills for executive-level client stakeholders
- Bachelor's degree in business, communications, or a related field
Tips for Your Customer Project Manager Job Search
Tailor your resume to implementation metrics
Customer project manager resumes land interviews when they quantify outcomes: time-to-value delivered, onboarding completion rates, and client retention tied to your projects. Generic project summaries get overlooked, so replace scope descriptions with the results clients actually saw.
Highlight cross-functional coordination experience
Hiring managers for this role care whether you've managed handoffs between sales, product, and support teams. Call out the specific teams you coordinated with and what you owned at each stage of the customer lifecycle, not just that you led projects.
Apply early to roles that fit
Migrate Mate lists customer project manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by industry vertical you know
Customer project manager roles in SaaS, healthcare IT, and financial services each carry different compliance and stakeholder expectations. Targeting openings in a vertical where you have direct domain experience puts your resume in the stronger half of any applicant pool.
Prepare a client escalation story for interviews
Almost every customer project manager interview includes a question about handling a client who is off-track or at risk of churning. Prepare a specific example that covers how you identified the issue early, what you did to recover the relationship, and what the final outcome was.
Negotiate scope ownership in your offer review
Before accepting an offer, clarify whether you own project scope changes or whether that sits with account management. Ambiguity here affects your day-to-day authority and how your performance is measured, so it's worth resolving before your start date.
Customer Project Manager Jobs: Frequently Asked Questions
Which companies are hiring the most customer project managers?
The most active employers for customer project managers right now are Schneider Electric, Meijer, and Suburban Propane, and the most openings are in Texas, California, and Illinois, based on current listings on Migrate Mate as of November 2026. Technology and healthcare IT companies tend to hire for this role at high volume due to complex, ongoing client implementations.
How many customer project manager jobs are remote?
About 53% of customer project manager openings are fully remote or hybrid as of November 2026, reflecting strong employer flexibility for this role. Implementation and onboarding-focused positions tend to have the highest remote share, while roles requiring on-site client visits or hands-on hardware deployments are more likely to require a physical presence.
How do you become a customer project manager?
Start by building experience in a customer-facing role such as customer success, account coordination, or technical support, where you manage deliverables and timelines for clients. Develop proficiency in at least one project management tool and learn to run structured kickoff and status calls. Earning a project management certification strengthens your candidacy, and moving into a junior customer project manager or implementation coordinator role is the most common entry path.
Can you get a customer project manager job with little experience?
Yes, many employers hire candidates into associate or junior customer project manager roles with two or fewer years of relevant experience, particularly if that experience is in customer success, support, or operations. Focus your applications on companies with structured onboarding programs, and emphasize any experience you have coordinating tasks across teams, managing client communications, or running projects informally in a previous role.
What does the customer project manager interview process look like?
Most customer project manager interviews include an initial recruiter screen, a hiring manager conversation focused on your project and client management experience, and at least one structured behavioral round covering escalation handling, stakeholder communication, and how you manage competing priorities. Many employers add a final-round panel with cross-functional team members or a brief case exercise where you walk through how you would onboard a new client.
Where can I find and apply to customer project manager jobs?
You can find and apply to customer project manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and industry background, then apply directly to each listing that fits.
See All 108+ Customer Project Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Customer Project Manager Jobs