Customer Service Center Manager Jobs
Customer Service Center Manager jobs are open from entry-level team lead to director across retail, healthcare, financial services, and telecommunications, with specializations in workforce management, quality assurance, and omnichannel operations. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 235+ Customer Service Center Manager jobs
- 5114952
- Williamsburg, Virginia, United States
- Department of Motor Vehicles
- Administrative Services
- Full-Time (Salaried)
- Closing at: Nov 20 2026 - 00:00 EST
- Department of Motor Vehicles
Title: DMV Customer Service Center Work Leader - Williamsburg 02158
State Role Title: Court, Municipal, and License Clerks
Hiring Range: $47,355.00 - $61,561
Pay Band: 3
Agency: Department of Motor Vehicles
Location: WILLIAMSBURG CSC
Agency Website: www.dmv.virginia.gov
Recruitment Type: Agency Employee Only - A
Job Duties
DMV is seeking an experienced customer service applicant to work as a Work Leader in the Williamsburg Customer Service Center. The Work Leader is responsible for delivering direct customer services to motor vehicle drivers, dealers, and motor carriers for deliverables such as vehicle registrations, tags, licenses, titles, tax collections and other related DMV services.
As the Work Leader, responsibilities include overseeing daily work flow, coaching, training, and directing the CSC staff in performing daily work activities. Applicant will serve as the CSC subject matter expert of transactions; perform customer service transactions, administer vision and road tests for driver licensing and issue DMV credentials; serve as a technical expert on licensing and testing issues; plan and organize on-the-job training programs; serve as the liaison between CSC staff and management to ensure compliance with on boarding/CAP/IT training requirements; provide assistance to the CSC Managers; perform required administrative functions as needed; act in management absence as needed.
All programs and services are administered in a customer service-focused manner and in accordance with statutory and administrative procedural requirements to include the Motor Vehicle Code of Virginia, DMV policies, procedures, rules and regulations, the Privacy Protection Act and the Freedom of Information Act.
Customer Service Centers are normally open and staffed from Monday through Saturday.
DMV offers a competitive salary, excellent health and retirement benefits, twelve paid holidays per year, deferred compensation, and paid annual and sick leave benefits.
DMV, headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity and Teamwork (TRAIT). We don’t just talk about our core values, we live them!
Minimum Qualifications
- Strong understanding of effective customer service strategies, including conflict resolution and handling escalated issues.
- Knowledge of motor vehicle laws and DMV regulations to ensure compliance and accurate service delivery.
- Proficiency in financial procedures, including fee processing and documentation.
- Awareness of privacy standards for handling and protecting sensitive customer information.
- Familiarity with DMV operational procedures, including customer transactions and documentation requirements.
- Ability to interpret and apply complex regulations to ensure compliance and proper service delivery.
- Proficiency in Microsoft Office Suite, DMV-specific software, and other technical tools to manage operations.
- Strong organizational and multitasking skills to manage daily operations efficiently in a high-pressure environment.
- Communication skills for clear and effective interactions with team members, customers, and stakeholders.
Additional Considerations
- Skills in mentoring, coaching, and developing staff to achieve performance goals and professional growth.
- Proven ability to manage daily operations, ensuring procedural compliance and service excellence.
- Advanced problem-solving abilities to analyze situations, make informed decisions, and implement effective solutions.
- Adaptability to frequent changes in policies, procedures, and technologies.
- Leadership skills to foster a collaborative and productive team environment.
• Security Clearances: A criminal background check is required to ensure the integrity of • Skills in mentoring, coaching, and developing staff to achieve performance goals and professional growth.
- Proven ability to manage daily operations, ensuring procedural compliance and service excellence.
- Advanced problem-solving abilities to analyze situations, make informed decisions, and implement effective solutions.
- Adaptability to frequent changes in policies, procedures, and technologies.
- Leadership skills to foster a collaborative and productive team environment.
- Security Clearances: A criminal background check is required to ensure the integrity of DMV operations.
- Driver’s License: Must possess and maintain a valid driver’s license with fewer than 6 demerit points.
- Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify
All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).
Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Contact Information
Name: DMV Employment
Phone: 804-528-3804
Email: employment@dmv.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
- 5114952
- Williamsburg, Virginia, United States
- Department of Motor Vehicles
- Administrative Services
- Full-Time (Salaried)
- Closing at: Nov 20 2026 - 00:00 EST
- Department of Motor Vehicles
Title: DMV Customer Service Center Work Leader - Williamsburg 02158
State Role Title: Court, Municipal, and License Clerks
Hiring Range: $47,355.00 - $61,561
Pay Band: 3
Agency: Department of Motor Vehicles
Location: WILLIAMSBURG CSC
Agency Website: www.dmv.virginia.gov
Recruitment Type: Agency Employee Only - A
Job Duties
DMV is seeking an experienced customer service applicant to work as a Work Leader in the Williamsburg Customer Service Center. The Work Leader is responsible for delivering direct customer services to motor vehicle drivers, dealers, and motor carriers for deliverables such as vehicle registrations, tags, licenses, titles, tax collections and other related DMV services.
As the Work Leader, responsibilities include overseeing daily work flow, coaching, training, and directing the CSC staff in performing daily work activities. Applicant will serve as the CSC subject matter expert of transactions; perform customer service transactions, administer vision and road tests for driver licensing and issue DMV credentials; serve as a technical expert on licensing and testing issues; plan and organize on-the-job training programs; serve as the liaison between CSC staff and management to ensure compliance with on boarding/CAP/IT training requirements; provide assistance to the CSC Managers; perform required administrative functions as needed; act in management absence as needed.
All programs and services are administered in a customer service-focused manner and in accordance with statutory and administrative procedural requirements to include the Motor Vehicle Code of Virginia, DMV policies, procedures, rules and regulations, the Privacy Protection Act and the Freedom of Information Act.
Customer Service Centers are normally open and staffed from Monday through Saturday.
DMV offers a competitive salary, excellent health and retirement benefits, twelve paid holidays per year, deferred compensation, and paid annual and sick leave benefits.
DMV, headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity and Teamwork (TRAIT). We don’t just talk about our core values, we live them!
Minimum Qualifications
- Strong understanding of effective customer service strategies, including conflict resolution and handling escalated issues.
- Knowledge of motor vehicle laws and DMV regulations to ensure compliance and accurate service delivery.
- Proficiency in financial procedures, including fee processing and documentation.
- Awareness of privacy standards for handling and protecting sensitive customer information.
- Familiarity with DMV operational procedures, including customer transactions and documentation requirements.
- Ability to interpret and apply complex regulations to ensure compliance and proper service delivery.
- Proficiency in Microsoft Office Suite, DMV-specific software, and other technical tools to manage operations.
- Strong organizational and multitasking skills to manage daily operations efficiently in a high-pressure environment.
- Communication skills for clear and effective interactions with team members, customers, and stakeholders.
Additional Considerations
- Skills in mentoring, coaching, and developing staff to achieve performance goals and professional growth.
- Proven ability to manage daily operations, ensuring procedural compliance and service excellence.
- Advanced problem-solving abilities to analyze situations, make informed decisions, and implement effective solutions.
- Adaptability to frequent changes in policies, procedures, and technologies.
- Leadership skills to foster a collaborative and productive team environment.
• Security Clearances: A criminal background check is required to ensure the integrity of • Skills in mentoring, coaching, and developing staff to achieve performance goals and professional growth.
- Proven ability to manage daily operations, ensuring procedural compliance and service excellence.
- Advanced problem-solving abilities to analyze situations, make informed decisions, and implement effective solutions.
- Adaptability to frequent changes in policies, procedures, and technologies.
- Leadership skills to foster a collaborative and productive team environment.
- Security Clearances: A criminal background check is required to ensure the integrity of DMV operations.
- Driver’s License: Must possess and maintain a valid driver’s license with fewer than 6 demerit points.
- Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify
All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).
Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Contact Information
Name: DMV Employment
Phone: 804-528-3804
Email: employment@dmv.virginia.gov
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
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Find JobsCustomer Service Center Manager Job Market
Who's Hiring
- Dollar General26
- Suburban Propane7
- Automated Health Systems7
- Huntsville Hospital Health System6
- Nordstrom5
Top Industries Hiring
- Energy
- Technology & Software
- Animal Care & Pet Services
- Banking & Financial Services
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in customer service center manager jobs.
- 3-5 years of supervisory or management experience in a contact center environment
- Proficiency with workforce management software and customer relationship management platforms
- Demonstrated ability to manage team performance using KPIs such as first-call resolution and average handle time
- Bachelor's degree in business administration, communications, or a related field
- Experience developing and delivering agent coaching, training, and quality assurance programs
- Familiarity with omnichannel support operations including phone, chat, email, and social messaging
Tips for Your Customer Service Center Manager Job Search
Quantify call center metrics on your resume
Hiring managers for customer service center manager roles want to see numbers: average handle time reductions, first-call resolution rates, and team size managed. Pull those figures from your most recent performance reviews and put them in your bullet points.
Apply early to roles that fit
Migrate Mate lists customer service center manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to each channel type
A contact center built around phone support runs differently from one handling chat, email, or social messaging. When a posting emphasizes a specific channel, make sure your resume leads with experience managing that channel and the tools tied to it.
Prepare for scenario-based interview questions
Interviewers for customer service center manager positions commonly ask you to walk through how you handled a sudden spike in volume, a difficult escalation, or a struggling agent. Have two or three specific situations ready with outcomes you can describe concisely.
Get a workforce management or quality certification
Credentials like COPC certification or a workforce management certification from an industry body signal operational fluency that many candidates lack. Even listing active progress toward one can differentiate your application at the screening stage.
Negotiate using cost-per-contact benchmarks
When you reach the offer stage, grounding your compensation conversation in operational value you've delivered, such as cost-per-contact reductions or attrition improvements, is more persuasive than citing general market data alone.
Customer Service Center Manager Jobs: Frequently Asked Questions
Which companies are hiring the most customer service center managers?
Dollar General, Suburban Propane, and Automated Health Systems are hiring the most customer service center managers right now, with openings concentrated in Pennsylvania, Ohio, and Florida, based on current listings on Migrate Mate as of November 2026. Industries with the highest volume of postings include healthcare, financial services, and telecommunications.
How many customer service center manager jobs are remote?
About 48% of customer service center manager openings are fully remote or hybrid as of November 2026, reflecting broader shifts in how contact centers operate. Roles focused on digital-first or omnichannel support, particularly those managing chat and email teams, tend to appear as remote more often than positions overseeing large phone-based teams.
How do you become a customer service center manager?
Most customer service center managers start as front-line agents, move into a team lead or supervisor role, and build experience managing schedules, coaching agents, and hitting service-level targets. From there, demonstrating ownership of operational metrics and completing relevant certifications in workforce management or quality assurance typically positions candidates for a manager-level opening.
Can you get a customer service center manager job with little experience?
Getting hired at the manager level with limited experience is possible if you've led a small team, even informally, and can show measurable results. Some employers post associate manager or team lead roles as entry points into the management track. Highlighting any experience with scheduling, performance coaching, or escalation handling, even in a non-manager title, strengthens your case significantly.
What does the customer service center manager interview process look like?
The process typically starts with a recruiter screening call, followed by a panel or one-on-one interview with an operations director or senior manager. Candidates usually complete at least one scenario-based round where they walk through a real or hypothetical operational challenge. Some employers add a final interview with a VP of customer experience or a brief presentation on how you'd approach a specific center problem.
Where can I find and apply to customer service center manager jobs?
You can find and apply to customer service center manager jobs on Migrate Mate, which lists current openings from employers across the United States. Search the roles available, find the ones that match your experience and preferences, and apply directly to each listing that fits.
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