Customer Service Lead Jobs in Minnesota

Location Address:

347 Smith Ave N

Suite 203

Saint Paul, MN 55102-2388

Date Posted:

June 18, 2026

Department:

62894400 Allina Health Group OB GYN East

Shift:

Day (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

40

Union Contract:

Non-Union-NCT

Weekend Rotation:

None

Job Summary:

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details:

• 1.0 FTE (80 hours per two-week pay period)
• 8-hour day shifts
• No weekends
• Occasional support at Eagan Women's Health Clinic

Job Description:

Responsible for greeting and welcoming patients to Allina appointments at in person appointments, or by providing patient support by phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record. Investigates and resolves complex requests and inquiries. Assists leadership with department employee scheduling, workflow updates and general day-to-day operations.

Principle Responsibilities

• Greets, welcomes, and performs the registration process with patients in person or by phone
  • Appropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentation.
  • Assists patients with telephone encounters.
  • Schedules and reschedules appointments.
  • Identifies key words to initiate appropriate responses and de-escalation techniques as needed.
  • Directs patients to appointments or procedures.
• Provides department leadership, training and support, as well as optimal patient environment by ensuring patient care lobby (or lobbies) are cleaned and organized
  • Assists leadership with department employee scheduling, workflow updates, and general day-to-day operations.
  • Leads work on assigned daily tasks, and serves as super-user and resource for workflow questions \& concerns.
  • Provides support and training to others.
  • May have template access to provide additional scheduling support.
  • Investigates and reports registration and rescheduling errors.
  • May review for data quality and run reports.
  • Active participation and leadership in staff meetings and workflow improvement groups, participate in presentations and assist with change management as needed.
  • Ongoing participation in assigned department safety, employee engagement or patient experience teams.
  • Implements clinic specific guides and training tools.
  • Registers new employees for mandatory training courses.
  • Cleans and disinfects the lobby and check-in area, wheelchairs, stair wells, door handles, clipboards and elevator keys throughout the day.
  • Unpacks and restocks supplies \& documents, file cabinet(s) and other clinic resources such as brochures and business cards (makes copies or orders as needed),
  • Performs weekly downtime check.
• Collects co-pays and/or remaining balances
  • Obtains signatures from patients as needed.
  • Responds to questions regarding financial assistance programs.
  • Resolves complex financial questions and issues.
  • Prepares and distributes cash bags.
  • Performs the End of Day reconciliation process.
  • Performs End of Day reconciliation process or End of Day deposits for the clinic.
  • May participate in the prescription refill order process as appropriate and in scope for position.
• Performs Epic and In-Basket Responsibilities
  • Uses resources, tools and procedures to review, respond, follow-up and complete in-basket work, as well as to lead and guide team members as needed.
  • Reviews MyChart appointments for accuracy and follow up.
  • Works \& provides guidance to others regarding the reschedule report to ensure patients are scheduled in a timely manner.
  • Processes No Show letters as applicable.
• Provides Medical Records support
  • Retrieves clinic scanning/forms, sorts and distribute faxes via RightFax.
  • Medical record scanning and error resolution.
  • Opens, sorts and distributes clinic mail, processes returned mail.
  • Manages patient requested documents for pick-up.
  • Coordinates Release of Information requests.
  • Scans STAT EKG’s as needed.

Other duties as assigned.

Required Qualifications

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 5 to 7 years of computer knowledge, including working with an electronic medical record, Microsoft Word, and Microsoft Outlook
• 5 to 7 years of customer service, clerical, or business environment in healthcare
• 1 year of medical terminology knowledge

Preferred Qualifications

• High school diploma or GED
• Associate's or Vocational degree
• 1 year of Microsoft Excel experience

Physical Demands

• Sedentary:
• Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range

Pay Range: $23.22 to $31.83 per hour

The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

In addition, Allina Health offers employee resources groups (ERGs) - voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events.

Benefits include:

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer

Benefit eligibility/offerings are determined by FTE and if you are represented by a union.