Customer Service Representative Jobs in Winston-Salem, NC

Job Overview
As a Customer Service Representative, you will assist customers via telephone support in a friendly, professional, and knowledgeable manner. This role requires patience, empathy, and listening skills to handle all requests and concerns. This role is a frontline ambassador for our company, responsible for delivering exceptional customer service and resolving inquiries in a timely and professional manner. Some

administrative duties are intertwined in the role of a Customer Service Representative. These duties may include research and resolutions of situations that vary in nature. This role requires strong communication skills, problem solving abilities, a customer centric mindset, and detailed oriented individual that possesses the technical know-how to update our systems, working knowledge of company products, services and standard operating procedures.

Starting Pay Rate: $18.21

Full Time or Part Time: Full Time

Standard Hours per Week: Monday – Friday, 40 hours/week

Work Schedule: Shift starts 8:00 AM – 5:00 PM

Schedule Type: In office

Duties

• Customer Interaction via telephone and email to provide assistance, answer inquiries and resolve issues effectively.
• Identify and resolve customer concerns, complaints and technical issues promptly while maintaining a positive and empathetic attitude.
• Acquire and maintain in-depth knowledge of company products/services to provide accurate information and support to customers.
• Communicate clearly and effectively with customers to ensure understanding and satisfaction, utilizing active listening skills and appropriate language.
• Accurately document customer interactions, inquiries and resolutions in the Admin system to maintain comprehensive records and facilitate follow-up action items.
• Adhere to established service standards, policies, and procedures to maintain high-quality service delivery and customer satisfaction levels.
• Stay updated on industry trends, best practices, and product/service updates through training sessions, self-study, and team meetings to enhance knowledge and performance.

Qualifications

• High school diploma or GED
• 1- 2 years in customer service from education, professional training, or work experience
• Exceptional verbal and written communication skills with the ability to convey information clearly, concisely, and professionally.
• Ability to work in a collaborative, team environment and take initiative.
• Strong analytical and problem-solving abilities to assess situations, identify root causes, and implement effective solutions.
• Demonstrated empathy and patience in dealing with customer concerns and resolving issues to ensure a positive experience.
• Proficiency in product knowledge and guidelines.
• Knowledge and adherence to privacy laws.
• Knowledge of forms and their requirements.
• Experience with PC applications, such as MS Word, MS Excel, and Outlook
• Must have dependable transportation to work in the office full-time while training, and two days a month after training.

Desired

• Experience in Life, Health or Annuity Insurance Industry

Job Type: Full-time

Pay: $18.12 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person