Customer Solutions Manager Jobs in North Carolina

INTRODUCTION

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

We are seeking a strategic and results driven Product Manager II to lead the evolution of our commercial card capabilities within Enterprise Payments. This role is responsible for managing the full product lifecycle, from strategy and development through commercialization and ongoing performance with a focus on delivering innovation, secure, and scalable payment solutions. The Product Manager will drive digital first initiatives including tokenization, mobile and virtual card capabilities, and enhanced client experiences, while partnering cross functionally across technology, operations, risk, and sales. Success in this role requires strong market insight, disciplined product management practices, and the ability to translate strategic objectives into actionable plans that support portfolio growth, profitability, and client value.

Taking a holistic perspective, this position is responsible for delivering the experience across all related pieces within their assigned area of responsibility.

The ideal candidate will be able to:

• Define and execute a multi-year product strategy spanning tokenization, mobile virtual cards, and mobile app capabilities
• Lead end-to-end product lifecycle management, including business case development, prioritization, development, launch, and commercialization
• Drive cross-functional execution across technology, operations, risk, compliance, and external partners (e.g., payment networks, digital wallet providers)
• Translate strategic objectives into clear product requirements and agile delivery plans
• Partner with engineering teams to deliver scalable, API-driven, platform-based solutions
• Analyze client behavior, market trends, and competitive insights to identify growth opportunities
• Track and manage product performance, including OKRs, KPIs, and financial outcomes
• Support sales and client engagement through solution positioning, storytelling, and executive presentations
• Ensure all products meet risk, compliance, and governance standards

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Plan, promote, manage and coordinate activities for assigned product portfolio and ensure synergy with related product line managers to meet objectives.
2. Document and socialize concepts for new products and/or line extensions to meet existing or anticipated market needs; present to management as appropriate.
3. Support development of new products and/or lines extensions as required pursuant to pre-established product development processes.
4. Manage product line direction through leading and participating in ongoing assessment of current products, pricing, and position; systematically develop and evaluate opportunities for new products and/or line extensions; and identify new target markets and related strategies.
5. Lead the development, execution and maintenance of a product profit and loss and product family business plan that provides current market information, including sales and gross profit margin history, year to date actuals and projections, key market position, sales channels and competitive strategies, pricing, market share, and product lifecycle and evolution plans.
6. Lead the development and presentation of monthly, quarterly and annual product line update reports, as directed.
7. Initiate and encourage continuous process improvement by developing ways to assess and maximize opportunities for change.
8. Establish, socialize and manage development of clear pricing strategies, discount structures, and guidelines for all sales channels and target markets; analyze market data, competitive data, segment data, revenue/cost/profitability data and product/product line strategy.
9. Lead the development of volume forecasts based on historical trends, market environment, business plan and pricing strategy impacts.
10. Initiate and participate in the prioritization of development and promotional projects for the product line and partnership with sales partners.
11. Support sales through joint sales calls to key clients; trade show support and conference calls.
12. Initiate and maintain awareness of the competition and other market forces affecting the product line, through effective networking and research.
13. Act as a mentor and/or team lead to junior product managers, product associates and analysts.
14. Adhere to and follows all applicable policies and procedures; proactively escalate issues and risks to senior leadership's attention.

Qualifications

Required Qualifications:

1. Bachelor's degree in related field or an equivalent combination of education and related work experience.
2. 10+ years of relevant financial services or consulting firm experience, working on teams with responsibility for strategic planning, product management, sales force effectiveness and industry analysis.
3. Strong product management, design and development skills.
4. In-depth and broad knowledge of Treasury Solutions applications and products.
5. Strong leadership, management and marketing skills.
6. Strong analytical and problem-solving skills.
7. Excellent verbal and written communication, presentation, organization and time management skills.
8. Superior influencing, negotiation and conflict management skills.
9. Advanced knowledge of payments systems and practices.
10. Superior financial and competitive analysis skills.
11. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.

Preferred Qualifications:

1. Master’s degree in Business Administration
2. Certified Treasury Professional (CTP) designation and/or Accredited Automated Clearing House (ACH) Professional (AAP) certifications
3. Creative problem solver; demonstrated marketing and research skills
4. Ability to create strong strategic plans and business cases for new opportunities
5. Ability to synthesize complex information to communicate effectively with teammates at all levels

Other Job Requirements / Working Conditions

Sitting/Standing/Walking/Bending/Lifting

X Sitting (if checked, indicate frequency)

Constantly (more than 50% of time)

• Standing (if checked, indicate frequency)
  not applicable

• Walking (if checked, indicate frequency)
  not applicable

• Bending (if checked, indicate frequency)
  not applicable

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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