Customer Success Analyst Jobs in Oregon

Company Description

At EVERSANA, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to the market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

Job Description

Title: Marketing Technology Analyst / Martech Execution Specialist

Summary: We are seeking a hands-on Marketing Technology Analyst with strong execution capabilities to support a growing martech function. This individual will help bridge business needs with technical solutions and contribute directly to platform-level work across the marketing technology stack, including an upcoming CRM transformation.

Key Responsibilities:

• Support implementation and execution across marketing platforms
• Collaborate with stakeholders to:
• Understand business requirements
• Translate into system solutions
• Assist with CRM migration planning and execution
• Work across Martech tools to:
• Configure, troubleshoot, and optimize solutions
• Provide tactical support to senior team members on active initiatives
• Ensure alignment across systems (email, data, media, CRM)

Working Model:

• Remote / flexible location
• Collaborative team environment
• Works closely with solution leads and platform specialists

Qualifications

Required Experience:

• Hands-on experience with CRM platforms
• Salesforce Marketing Cloud experience strongly preferred (or similar)
• Working knowledge of marketing technology ecosystems
• Experience executing within platforms, not just managing them
• Ability to understand:
• Data flows
• Customer data structures
• Cross-platform integration

Preferred Background:

• Product Analyst / Technical Product Analyst
• Martech Consultant / Specialist
• Experience across multiple platforms (CRM, email, CDP, etc.)

Key Traits:

• Execution-focused problem solver
• Technically curious and self-sufficient
• Comfortable operating in evolving/undefined environments
• Able to quickly build context across systems

Experience Level:

• ~6–12 years preferred
• Strong balance of hands-on + functional understanding

Additional Information

OUR CULTURAL BELIEFS

Patient Minded - I act with the patient’s best interest in mind.

Client Delight - I own every client experience and its impact on results.

Take Action - I am empowered and hold myself accountable.

Grow Talent - I own my development and invest in the development of others.

Win Together - I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters - I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity - I create an environment of awareness and respect.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at applicantsupport@eversana.com.

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