Support Analyst Jobs in Oregon

Department Overview:

Purpose of this position is to maintain data production and collection systems used by staff within Pharmacy and Nursing to provide therapeutic monitoring, medication distribution, patient billing for services and management reporting. The person occupying this position co-ordinates and performs activities associated with communicating a range of information intradepartmentally and interdepartmentally. Participates in selection and implementation of mission-critical pharmacy inpatient and outpatient information systems, including the RFP process, contract negotiation, hardware selection and testing, interface specification, database build, design of output documents and reports, testing, training, go-live transition, follow-up, and system and user support.

Function/Duties of Position:

• Triage reported pharmacy-wide system performance problems.

• Correct or recommend solutions or alternatives to users and to management staff and orient or reorient as needed. Troubleshoots user problems with desktop applications and telecommunications devices. Escalates to appropriate ITG or Telecom team and works with their staff to resolution. Uses Service Manager to track trouble tickets.

• Liaison to ITG:

• Attend meetings as Pharmacy representative; may speak for Department on issues of policy and procedure. Work with the HCCA ITG Sr. Analyst on the most complex issues. Submits and follows to completion all network and telecommunications project requests for the department:

  • Installation or heating of network or phone jacks
  • Telecom Counselor: Order phone types and features appropriate work area; install, configure, trouble shoot fax machines; order long distance authorization; coordinate with Telecom analyst and department to set up and maintain features like Automated Call Distribution.
  • Purchase, configuration and installation of workstations, printers, phones, fax machines Installation and network configuration of vendor systems for medication compounding and delivery

• Webpage development and maintenance:

• Utilize Common Spot and SharePoint software to create and maintain HTML based departmental webpages. Coordinate with outside vendor specific programming and implementation of changes to department webpage.

• Review and monitor system and ad hoc reports, e.g., daily billing or daily error or Information Access. Design and assist in design and set up of complex reports to provide to staff needed clinical or management information.

Required Qualifications:

• Associate’s degree and four years computer support or IT experience; OR
• Bachelor’s degree and two years computer support or IT experience; OR
• An equivalent combination of training and/or experience.

Job Related Knowledge, Skills and Abilities (Competencies):

• Experience as computer or systems technologist (pharmacy-related desirable) or adequate end user experience
• Computer system input and output
• Systems Analysis
• Effective interpersonal communication

Preferred Qualifications:

• Prefer university hospital pharmacy experience.
• Pharmacy Technician License

Additional Details:

• Must be available for some early morning work and after hours work.

Why apply to OHSU?: We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu