Customer Relations Representative Jobs in Oregon
Customer Relations Representative jobs in Oregon are active across retail, financial services, healthcare, and technology sectors, with openings at every level from entry-level associate to senior account management. Portland, Salem, and Eugene account for the largest share of hiring, with established employers like Nike, PacifiCorp, and Providence Health & Services consistently posting customer relations roles. The most in-demand specialties are client retention, B2B account support, and healthcare patient relations. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Open roles18
Top employerState Farm
Top cityPortland, OR
Cities hiring17
Work type100% On-site
Top credentialBachelor's degree
Showing 5 of 18+ Customer Relations Representative jobs
Technical Manager and Architect, Customer Relations and Documents (CRDOC) Team
We won't show you this job again
Added 1w ago
Portland State University
Technical Manager and Architect, Customer Relations and Documents (CRDOC) Team
Portland, Oregon
Added 1w ago
Customer Relations Representative - State Farm Agent Team Member
We won't show you this job again
Added 3mo ago
State Farm
Customer Relations Representative - State Farm Agent Team Member
Bend, Oregon
Added 3mo ago
Customer Relations Representative - State Farm Agent Team Member
We won't show you this job again
Added 3mo ago
State Farm
Customer Relations Representative - State Farm Agent Team Member
Salem, Oregon
Added 3mo ago
Customer Relations Representative - State Farm Agent Team Member
We won't show you this job again
Added 4mo ago
State Farm
Customer Relations Representative - State Farm Agent Team Member
McMinnville, Oregon
Added 4mo ago
Customer Relations Representative - State Farm Agent Team Member
We won't show you this job again
Added 4mo ago
State Farm
Customer Relations Representative - State Farm Agent Team Member
Springfield, Oregon
Added 4mo ago
Added 1w ago
Technical Manager and Architect, Customer Relations and Documents (CRDOC) Team
Portland State University·Portland, Oregon
Job functions:
$96k - $118k/yr
On-Site
Bachelor's degree
1,001-5,000 employees
Job Description
Position Details
Proposed Start Date
12/01/2026
Classification Title
Information Technology and Telecommunications
Rank
N - No Rank
Working Title
Technical Manager and Architect, Customer Relations and Documents (CRDOC) Team
Department
610140 - OIT Enterprise Info Tech Svcs
Position Number
D97309
Representation
UU - Unclassified Unrepresented
Renewable
Renewable
End date, if applicable
Position FTE
1.0
Tenure Status
F - Fixed Term
Position Summary
Brief Description of PSU/School/Dept
Portland State University (PSU) is a thriving campus of 21,000 students in downtown Portland,
easily accessible by bike and public transit and surrounded by restaurants, food carts,
parks, and local businesses. PSU is committed to offering opportunities to students from a
variety of backgrounds and prides itself on providing access for low-income and nontraditional
students. Our motto, “Let knowledge serve the city,” reflects our dedication to finding innovative, sustainable solutions to local and global problems. Our location in the heart of one of America’s most dynamic cities gives our students unmatched access to career connections and an internationally acclaimed cultural scene.
PSU’s Office of Information Technology (OIT) — ranked one of the Best Places to Work in IT
for eight years — empowers students, faculty, and staff through technology. Our number one
value is our employees: we build and foster a culture of inclusion, actively encourage a healthy work-life balance and flexible schedules, and strive to support our employees professionally and personally. PSU offers employees a substantial tuition discount, and we encourage our staff to take advantage of this, be it for pursuing a degree or for personal interest. We are a department of dynamic, engaged, collaborative, and communicative people, and seek to attract employees who can add to our culture. Refer to our human resources pages to learn more about why we’re a great place to work.
Position Summary
The Technical Manager and Architect leads the Customer Relations and Documents (CRDOC) Team in the Office of Information Technology (OIT) at Portland State University (PSU). The CRDOC team is responsible for administrating and developing several key university systems, including Technolutions Slate and Hyland OnBase.
In this position, you will be a hands-on technical manager developing software and managing a team of Analyst Programmers. You will have a significant role in supporting the university’s Customer Relationship Management (CRM) and Document Management service offerings by ensuring that these systems are delivering on campus needs and priorities. You will also be responsible for the stability, scalability, and maintenance of team software applications through technical architecture, system governance, and enterprise-level oversight.
In this role, you will regularly collaborate with colleagues across campus, including University Marketing and Communications, Enrollment Management, The Graduate School, Academic Advising, Student Success, Financial Aid, the Registrar’s Office, Schools and Colleges, University Financial Services, and more.
An overview of the job duties for this position is as follows:
- Service Management and Solution Development (30%)
- Technical Architecture (25%)
- Team Supervision (25%)
- Project Management (10%) Other Duties as Assigned (10%)
Service Management and Solution Development (30%): Act as the Service Offering Manager for 2 instances of Slate and the OnBase Document Management system, responsible for ensuring expected functionality is delivered to end users. Provide subject matter expertise and coordinate between technical teams and department stakeholders to ensure the efficacy of delivered solutions. Meet regularly with campus partners to understand priorities. Design and support complex system builds, including interactive portals, forms, administrative dashboards, advanced reporting, and sophisticated workflows. Provide support for critical business processes in times of emergency and outside of standard office hours. Manage communication with vendors regarding software issues, enhancements, and roadmap alignment.
Technical Architecture (25%): Responsible for technical architecture and shared system configuration governance. Define and manage access controls, permissions, and user roles at an enterprise scale. Establish and enforce technical standards, comprehensive documentation, and best practices for system use and development. Oversee and manage data integrations between Slate, OnBase, and other enterprise systems, ensuring robust data pipelines.
Team Supervision (25%): Collaborate with team members to foster a People First culture: supporting one another, ensuring effective communication, celebrating differences, and working through challenging projects or tasks together. Perform performance evaluations, manage workloads, and assign tasks according to organizational strategy and project needs. Provide training, coaching and mentorship in application systems design, technical troubleshooting, and development.
Project Management (10%): Lead complex projects with cross-campus stakeholders. Monitor and track project progress. Communicate project status with team and stakeholders. Update OIT Project Portfolio regularly.
Minimum Qualifications
- Bachelor’s Degree or 4 years of a combination of comparable work experience, training, and/or education.
- Experience collaborating across a large organization to achieve shared goals and complete complex IT projects
- Proven experience building and maintaining professional working relationships
- Ability to produce accurate and reliable work within deadlines
- Demonstrated knowledge of application systems design, data modeling concepts, data analysis, and system administration.
- Supervisory or leadership experience
- Strong interpersonal skills and ability to communicate effectively, both verbally and in writing, with both technical and non-technical staff and with people from a diverse range of perspectives and backgrounds
- Ability to manage a workload that includes short and long-term projects, immediate problem-solving, and ongoing maintenance of code and documentation
- Ability to work in a fast-paced, production environment and to provide occasional evening and weekend support
- Ability to work with sensitive/confidential information and to handle such information as required by Federal, State, and OIT regulations/policies
Preferred Qualifications
- Experience with Technolutions Slate
- Experience with Hyland OnBase
- Experience with SQL, XML, and JSON
- Experience with HTML, CSS, and JavaScript
- Experience working in Higher Education
- We ask our employees and applicants (that’s you!) to align with our OIT Attributes for Success:
– – – Communication: you exchange information and ideas well, verbally and in writing; communication is an essential tool for productivity and strong working relationships in OIT.
– – – Emotional Intelligence: you possess the capacity to be aware of, manage, and express your emotions; you handle interpersonal relationships with empathy and safety, enabling diverse types of people to work together.
– – – Proactive: you recognize and initiate opportunities to take action and prevent potential problems or threats.
– – – Teamwork: you identify with the larger organizational team and your role within it; you share resources, respond to requests, and support our organizational strategy.
Key Cultural Competencies
- Create an environment that acknowledges, encourages, and celebrates differences.
- Function and communicate effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds.
- Seek opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
- Adhere to all of PSU’s policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.
Environmental Stewardship
Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.
Work Days/Hours
On Campus Monday-Friday, 8am-5pm. Up to one day remote, with the approval of the supervisor.
Total Compensation Range & Benefits Statement
Salary is dependent on several factors, and new employees will typically start around the Q1 level to allow for later growth within the salary band. PSU has a structured process for determining starting compensation, taking into account years of related experience, applicable skills, knowledge and abilities, market parity, and internal equity.
The starting annual salary for this position will be between $96,468 and $118,008 but may be negotiated above this rate dependent upon the factors above, the budget of the hiring department, and approval from HR.
An excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon University System schools : https://www.pdx.edu/human-resources/benefits-overview
Please visit our total compensation calculator to see the full value of our benefits package : https://www.pdx.edu/human-resources/psu-total-compensation-calculator
The starting annual salary for this position will be between $96,468 and $118,008 but may be negotiated above this rate dependent upon the factors above, the budget of the hiring department, and approval from HR.
An excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon University System schools : https://www.pdx.edu/human-resources/benefits-overview
Please visit our total compensation calculator to see the full value of our benefits package : https://www.pdx.edu/human-resources/psu-total-compensation-calculator
Application Instructions
Additional Information
If you have a disability and would like to request an accommodation to apply for a position, or once you receive a position with Portland State University, please call 503-725-4926 or email askhrc@pdx.edu. This posting will remain open until finalists are identified; however, the committee will begin reviewing application materials on September 28, 2026, and we anticipate the first round of phone interviews to occur near October 15, 2026. Ideally, the start date will be near December 1, 2026.
Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification in the job description, including the preferred qualifications. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications. We highly encourage you to read through all of the minimum qualifications and address how your skills relate to each of them in either your resume or cover letter.
Additional Application Instructions (deadlines, etc.)
Please include the names, email addresses and phone numbers for 3 professional references.
Does this position require the employee to drive a motor vehicle?
No
Background Check Required
Yes
Position End Date (if applicable)
If you have questions
Please email Francesca Leaf at francesca.leaf@pdx.edu
Portland State University
Technical Manager and Architect, Customer Relations and Documents (CRDOC) Team
Portland, Oregon
Added 1w ago1,001-5,000 employees
Job functions:
$96k - $118k/yr
On-Site
Bachelor's degree
Job Description
Position Details
Proposed Start Date
12/01/2026
Classification Title
Information Technology and Telecommunications
Rank
N - No Rank
Working Title
Technical Manager and Architect, Customer Relations and Documents (CRDOC) Team
Department
610140 - OIT Enterprise Info Tech Svcs
Position Number
D97309
Representation
UU - Unclassified Unrepresented
Renewable
Renewable
End date, if applicable
Position FTE
1.0
Tenure Status
F - Fixed Term
Position Summary
Brief Description of PSU/School/Dept
Portland State University (PSU) is a thriving campus of 21,000 students in downtown Portland,
easily accessible by bike and public transit and surrounded by restaurants, food carts,
parks, and local businesses. PSU is committed to offering opportunities to students from a
variety of backgrounds and prides itself on providing access for low-income and nontraditional
students. Our motto, “Let knowledge serve the city,” reflects our dedication to finding innovative, sustainable solutions to local and global problems. Our location in the heart of one of America’s most dynamic cities gives our students unmatched access to career connections and an internationally acclaimed cultural scene.
PSU’s Office of Information Technology (OIT) — ranked one of the Best Places to Work in IT
for eight years — empowers students, faculty, and staff through technology. Our number one
value is our employees: we build and foster a culture of inclusion, actively encourage a healthy work-life balance and flexible schedules, and strive to support our employees professionally and personally. PSU offers employees a substantial tuition discount, and we encourage our staff to take advantage of this, be it for pursuing a degree or for personal interest. We are a department of dynamic, engaged, collaborative, and communicative people, and seek to attract employees who can add to our culture. Refer to our human resources pages to learn more about why we’re a great place to work.
Position Summary
The Technical Manager and Architect leads the Customer Relations and Documents (CRDOC) Team in the Office of Information Technology (OIT) at Portland State University (PSU). The CRDOC team is responsible for administrating and developing several key university systems, including Technolutions Slate and Hyland OnBase.
In this position, you will be a hands-on technical manager developing software and managing a team of Analyst Programmers. You will have a significant role in supporting the university’s Customer Relationship Management (CRM) and Document Management service offerings by ensuring that these systems are delivering on campus needs and priorities. You will also be responsible for the stability, scalability, and maintenance of team software applications through technical architecture, system governance, and enterprise-level oversight.
In this role, you will regularly collaborate with colleagues across campus, including University Marketing and Communications, Enrollment Management, The Graduate School, Academic Advising, Student Success, Financial Aid, the Registrar’s Office, Schools and Colleges, University Financial Services, and more.
An overview of the job duties for this position is as follows:
- Service Management and Solution Development (30%)
- Technical Architecture (25%)
- Team Supervision (25%)
- Project Management (10%) Other Duties as Assigned (10%)
Service Management and Solution Development (30%): Act as the Service Offering Manager for 2 instances of Slate and the OnBase Document Management system, responsible for ensuring expected functionality is delivered to end users. Provide subject matter expertise and coordinate between technical teams and department stakeholders to ensure the efficacy of delivered solutions. Meet regularly with campus partners to understand priorities. Design and support complex system builds, including interactive portals, forms, administrative dashboards, advanced reporting, and sophisticated workflows. Provide support for critical business processes in times of emergency and outside of standard office hours. Manage communication with vendors regarding software issues, enhancements, and roadmap alignment.
Technical Architecture (25%): Responsible for technical architecture and shared system configuration governance. Define and manage access controls, permissions, and user roles at an enterprise scale. Establish and enforce technical standards, comprehensive documentation, and best practices for system use and development. Oversee and manage data integrations between Slate, OnBase, and other enterprise systems, ensuring robust data pipelines.
Team Supervision (25%): Collaborate with team members to foster a People First culture: supporting one another, ensuring effective communication, celebrating differences, and working through challenging projects or tasks together. Perform performance evaluations, manage workloads, and assign tasks according to organizational strategy and project needs. Provide training, coaching and mentorship in application systems design, technical troubleshooting, and development.
Project Management (10%): Lead complex projects with cross-campus stakeholders. Monitor and track project progress. Communicate project status with team and stakeholders. Update OIT Project Portfolio regularly.
Minimum Qualifications
- Bachelor’s Degree or 4 years of a combination of comparable work experience, training, and/or education.
- Experience collaborating across a large organization to achieve shared goals and complete complex IT projects
- Proven experience building and maintaining professional working relationships
- Ability to produce accurate and reliable work within deadlines
- Demonstrated knowledge of application systems design, data modeling concepts, data analysis, and system administration.
- Supervisory or leadership experience
- Strong interpersonal skills and ability to communicate effectively, both verbally and in writing, with both technical and non-technical staff and with people from a diverse range of perspectives and backgrounds
- Ability to manage a workload that includes short and long-term projects, immediate problem-solving, and ongoing maintenance of code and documentation
- Ability to work in a fast-paced, production environment and to provide occasional evening and weekend support
- Ability to work with sensitive/confidential information and to handle such information as required by Federal, State, and OIT regulations/policies
Preferred Qualifications
- Experience with Technolutions Slate
- Experience with Hyland OnBase
- Experience with SQL, XML, and JSON
- Experience with HTML, CSS, and JavaScript
- Experience working in Higher Education
- We ask our employees and applicants (that’s you!) to align with our OIT Attributes for Success:
– – – Communication: you exchange information and ideas well, verbally and in writing; communication is an essential tool for productivity and strong working relationships in OIT.
– – – Emotional Intelligence: you possess the capacity to be aware of, manage, and express your emotions; you handle interpersonal relationships with empathy and safety, enabling diverse types of people to work together.
– – – Proactive: you recognize and initiate opportunities to take action and prevent potential problems or threats.
– – – Teamwork: you identify with the larger organizational team and your role within it; you share resources, respond to requests, and support our organizational strategy.
Key Cultural Competencies
- Create an environment that acknowledges, encourages, and celebrates differences.
- Function and communicate effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds.
- Seek opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
- Adhere to all of PSU’s policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.
Environmental Stewardship
Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.
Work Days/Hours
On Campus Monday-Friday, 8am-5pm. Up to one day remote, with the approval of the supervisor.
Total Compensation Range & Benefits Statement
Salary is dependent on several factors, and new employees will typically start around the Q1 level to allow for later growth within the salary band. PSU has a structured process for determining starting compensation, taking into account years of related experience, applicable skills, knowledge and abilities, market parity, and internal equity.
The starting annual salary for this position will be between $96,468 and $118,008 but may be negotiated above this rate dependent upon the factors above, the budget of the hiring department, and approval from HR.
An excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon University System schools : https://www.pdx.edu/human-resources/benefits-overview
Please visit our total compensation calculator to see the full value of our benefits package : https://www.pdx.edu/human-resources/psu-total-compensation-calculator
The starting annual salary for this position will be between $96,468 and $118,008 but may be negotiated above this rate dependent upon the factors above, the budget of the hiring department, and approval from HR.
An excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon University System schools : https://www.pdx.edu/human-resources/benefits-overview
Please visit our total compensation calculator to see the full value of our benefits package : https://www.pdx.edu/human-resources/psu-total-compensation-calculator
Application Instructions
Additional Information
If you have a disability and would like to request an accommodation to apply for a position, or once you receive a position with Portland State University, please call 503-725-4926 or email askhrc@pdx.edu. This posting will remain open until finalists are identified; however, the committee will begin reviewing application materials on September 28, 2026, and we anticipate the first round of phone interviews to occur near October 15, 2026. Ideally, the start date will be near December 1, 2026.
Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification in the job description, including the preferred qualifications. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. We encourage you to apply, even if you don’t believe you meet every one of our preferred qualifications. We highly encourage you to read through all of the minimum qualifications and address how your skills relate to each of them in either your resume or cover letter.
Additional Application Instructions (deadlines, etc.)
Please include the names, email addresses and phone numbers for 3 professional references.
Does this position require the employee to drive a motor vehicle?
No
Background Check Required
Yes
Position End Date (if applicable)
If you have questions
Please email Francesca Leaf at francesca.leaf@pdx.edu
See All 18 Customer Relations Representative Jobs in Oregon
Find roles in Oregon that match your experience and apply in just a few clicks.
Find JobsCustomer Relations Representative Jobs by City in Oregon
Where Oregon roles are concentrated, by current openings.
Portland
2 jobsBend
1 jobCanby
1 jobSalem
1 jobSandy
1 jobEugene
1 jobLa Pine
1 jobNewberg
1 jobRedmond
1 jobSherwood
1 jobTualatin
1 jobWoodburn
1 jobNorth Bend
1 jobGrants Pass
1 jobMcMinnville
1 jobSpringfield
1 jobWilsonville
1 jobCustomer Relations Representative Job Market in Oregon
A snapshot from current Oregon openings, updated as new roles post.
Who's Hiring
What Oregon Employers Look For
The qualifications that appear most often in customer relations representative jobs across Oregon.
- High school diploma or associate degree with demonstrated customer service experience
- Proficiency in CRM software such as Salesforce or similar platforms
- Strong verbal and written communication skills for client-facing interactions
- Ability to resolve complaints and de-escalate conflicts in a professional manner
- Experience handling inbound inquiries across phone, email, and chat channels
- Familiarity with Oregon consumer protection guidelines and compliance standards
Customer Relations Representative Jobs in Oregon: Frequently Asked Questions
How do you become a customer relations representative in Oregon?
Most Oregon employers require a high school diploma or associate degree alongside relevant customer service experience, and no state-issued license is required for the role. Candidates strengthen their applications by completing customer service or business communication coursework at Oregon community colleges such as Portland Community College or Lane Community College. Certifications like the Customer Service Professional credential from recognized industry bodies also improve hiring prospects with larger Oregon employers.
Which companies hire customer relations representatives in Oregon?
Employers hiring customer relations representatives in Oregon right now include State Farm and Portland State University, based on current listings on Migrate Mate as of September 2026. Oregon's concentration of retail headquarters, regional utilities, and large healthcare networks means customer relations roles appear consistently across both corporate and patient-facing environments.
Which Oregon cities have the most customer relations representative jobs?
Portland, Bend, and Canby have the most customer relations representative openings in Oregon. Portland drives the largest volume given its density of corporate headquarters, financial services firms, and regional healthcare systems, while Salem's government and healthcare sector and Eugene's university-affiliated organizations and regional retail employers account for meaningful hiring outside the metro.
Are there remote customer relations representative jobs in Oregon?
Yes, and they are fairly common, since customer relations work is largely conducted over phone, email, and digital platforms. About 0% of customer relations representative openings tied to Oregon are remote or hybrid as of September 2026, reflecting how well the role translates to distributed work. Account support, client onboarding, and retention functions are the most frequently posted as fully remote positions.
How can I get hired as a customer relations representative in Oregon with little or no experience?
The most realistic entry path is applying to customer service associate or front-line support roles at large Oregon retailers, healthcare networks, or financial institutions, which routinely hire without prior formal experience. Providence Health & Services and regional credit unions across Oregon run new-hire training programs that bring candidates up to speed. Moving from roles like retail sales associate, call center agent, or administrative assistant is a recognized lateral path, and completing a customer service certification before applying gives candidates a clear edge.
Where can I find and apply to customer relations representative jobs in Oregon?
You can find and apply to customer relations representative jobs in Oregon on Migrate Mate, which lists current Oregon openings updated regularly. Search the listings to find roles that match your experience and location, then apply directly to the ones that fit.
See All 18 Customer Relations Representative Jobs in Oregon
Find roles in Oregon that match your experience and apply in just a few clicks.
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