Customer Success Representative Jobs in Oregon
Customer Success Representative jobs in Oregon are concentrated in Portland, Beaverton, and Eugene, where technology companies, software platforms, and healthcare organizations drive consistent demand across onboarding, retention, and enterprise account management specialties. Employers like Nike, Daimler Truck North America, and Cambia Health Solutions maintain large Oregon operations and hire customer success representatives at levels from associate through senior and team lead. The Portland metro's dense tech and SaaS ecosystem makes it one of the more active markets in the Pacific Northwest for this role. Find a role that fits below and apply directly.
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Showing 5 of 6+ Customer Success Representative jobs
INTRODUCTION
Smarsh is seeking a Customer Success Manager to be part of the growing Smarsh Customer Success Team. In this role you will be responsible for managing the needs of Small Business clients, resolving inbound questions, and maintaining the monthly renewal processing.
Ultimately, you will assist Small Business clients in achieving their business goals and finding the most value with their investment in Smarsh products. You are the customer’s trusted partner, with the goal of driving our customer’s success and establishing loyal relationships with Smarsh.
ROLE AND RESPONSIBILITIES
- Demonstrates capability to excel in MM CSM responsibilities
- Ability to manage territory and drive ownership of a Smarsh directed project or program
- Serves as an SME for Smarsh processes and procedures, able to coach or onboard other CSMs
- Deliver high level of responsiveness to assigned Mid-Market tier accounts
- Work with clients via Retention Cases, prevent and manage churn
- Tracks activity in SalesForce.com, and accurately logs outcomes of customer discussions
- Maintains daily/weekly meetings for assigned accounts (~40-100k ARR), typically a territory of approximately 120 accounts
- Prepares and hosts Business Reviews for top assigned accounts in territory
- Consistently meet or exceeds target customer activity metrics and SLOs
- Manage assigned client contracts, invoices, billing, SLA reporting requirements
- Process contract changes including add-on services, downgrades, cancellations
- Create accurate quotes and obtain purchase orders for Smarsh services (exports, imports, 1x training fees)
- Identify additional add on services to grow account, partner with sales for new opportunities identified
- Effectively manage and drive closure of renewal business
- Identify At Risk Clients and determine needed remediation path
- Take ownership for resolving customer issues; Partner with other internal teams to ensure client’s needs and resolution with escalated issues are being met
- Drive client adoption of Smarsh products and services via leading trainings or recommending for Professional Services custom trainings; provide valuable insights and best practices to customers based on their deployment
- Work as part of a collaborative team and provide feedback for improvement to internal stakeholders
BASIC QUALIFICATIONS
- 3+ years' experience with customer service, customer success or inside sales preferably for the financial industry or similar highly regulated industry -or- 1.5+ years' experience in MM role or similar
- BA/BS degree or 4+ years' experience in customer success in lieu of a degree
- Completion of Customer Success outside learning
- Effective oral and written communication skills
- Strong organizational skills
- Detail oriented
- Proficiency at juggling multiple tasks
- Ability to quickly understand questions and problem solve
- Proven results in driving customer health and satisfaction resulting in loyalty and advocacy
- Ability to deliver presentations to Sr leaders, accounting, &/or technical audiences
- Intermediate knowledge of the Smarsh or heritage Actiance Product Suite
- MS Office Suite knowledge (PPT)
- Ability to independently navigate ambiguity
COMPENSATION
The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.
The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.
Local cost of living assessments are done for each new hire at the time of offer.
INTRODUCTION
Smarsh is seeking a Customer Success Manager to be part of the growing Smarsh Customer Success Team. In this role you will be responsible for managing the needs of Small Business clients, resolving inbound questions, and maintaining the monthly renewal processing.
Ultimately, you will assist Small Business clients in achieving their business goals and finding the most value with their investment in Smarsh products. You are the customer’s trusted partner, with the goal of driving our customer’s success and establishing loyal relationships with Smarsh.
ROLE AND RESPONSIBILITIES
- Demonstrates capability to excel in MM CSM responsibilities
- Ability to manage territory and drive ownership of a Smarsh directed project or program
- Serves as an SME for Smarsh processes and procedures, able to coach or onboard other CSMs
- Deliver high level of responsiveness to assigned Mid-Market tier accounts
- Work with clients via Retention Cases, prevent and manage churn
- Tracks activity in SalesForce.com, and accurately logs outcomes of customer discussions
- Maintains daily/weekly meetings for assigned accounts (~40-100k ARR), typically a territory of approximately 120 accounts
- Prepares and hosts Business Reviews for top assigned accounts in territory
- Consistently meet or exceeds target customer activity metrics and SLOs
- Manage assigned client contracts, invoices, billing, SLA reporting requirements
- Process contract changes including add-on services, downgrades, cancellations
- Create accurate quotes and obtain purchase orders for Smarsh services (exports, imports, 1x training fees)
- Identify additional add on services to grow account, partner with sales for new opportunities identified
- Effectively manage and drive closure of renewal business
- Identify At Risk Clients and determine needed remediation path
- Take ownership for resolving customer issues; Partner with other internal teams to ensure client’s needs and resolution with escalated issues are being met
- Drive client adoption of Smarsh products and services via leading trainings or recommending for Professional Services custom trainings; provide valuable insights and best practices to customers based on their deployment
- Work as part of a collaborative team and provide feedback for improvement to internal stakeholders
BASIC QUALIFICATIONS
- 3+ years' experience with customer service, customer success or inside sales preferably for the financial industry or similar highly regulated industry -or- 1.5+ years' experience in MM role or similar
- BA/BS degree or 4+ years' experience in customer success in lieu of a degree
- Completion of Customer Success outside learning
- Effective oral and written communication skills
- Strong organizational skills
- Detail oriented
- Proficiency at juggling multiple tasks
- Ability to quickly understand questions and problem solve
- Proven results in driving customer health and satisfaction resulting in loyalty and advocacy
- Ability to deliver presentations to Sr leaders, accounting, &/or technical audiences
- Intermediate knowledge of the Smarsh or heritage Actiance Product Suite
- MS Office Suite knowledge (PPT)
- Ability to independently navigate ambiguity
COMPENSATION
The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.
The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.
Local cost of living assessments are done for each new hire at the time of offer.
See All 6 Customer Success Representative Jobs in Oregon
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Find JobsCustomer Success Representative Jobs by City in Oregon
Where Oregon roles are concentrated, by current openings.
Customer Success Representative Job Market in Oregon
A snapshot from current Oregon openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Manufacturing
- Technology & Software
What Oregon Employers Look For
The qualifications that appear most often in customer success representative jobs across Oregon.
- Bachelor's degree in business, communications, marketing, or a related field required
- Two or more years of customer success, account management, or B2B support experience
- Demonstrated ability to manage a portfolio of accounts and drive measurable retention outcomes
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Gainsight
- Strong written and verbal communication skills for cross-functional collaboration
- Familiarity with SaaS product environments and customer lifecycle management principles
Customer Success Representative Jobs in Oregon: Frequently Asked Questions
How do you become a customer success representative in Oregon?
Customer success representative roles in Oregon do not require a state-issued license or certification. Most Oregon employers hire candidates with a bachelor's degree in business, communications, or a related field combined with prior experience in account management, support, or sales. Earning a vendor-neutral certification such as the SuccessHACKER or Gainsight certification can strengthen a candidacy, particularly for SaaS and technology roles concentrated in the Portland metro.
Which companies hire customer success representatives in Oregon?
Companies currently hiring customer success representatives in Oregon include Smarsh, Honeywell, and autostore, per current listings on Migrate Mate as of August 2026. Oregon's concentration of SaaS companies, healthcare technology firms, and enterprise software providers in the Portland and Beaverton corridor creates consistent year-round demand for this role.
Which Oregon cities have the most customer success representative jobs?
Oregon, Salem, and Portland have the most customer success representative openings in Oregon. Portland dominates because of its dense cluster of SaaS, health tech, and professional services companies, while Beaverton benefits from large corporate headquarters including Nike and several enterprise software firms, and Eugene draws openings from its regional insurance, education technology, and healthcare organizations.
Are there remote customer success representative jobs in Oregon?
Yes, and more than most fields. Customer success work is largely communication and platform-based, making it well suited to remote arrangements. About 33% of customer success representative openings tied to Oregon are remote or hybrid as of August 2026, reflecting how broadly Oregon's SaaS and technology employers have adopted flexible work policies. Fully remote openings are most common in digital product companies and subscription software businesses.
How can I get hired as a customer success representative in Oregon with little or no experience?
The most realistic entry path is moving from a customer support or inside sales role into a junior or associate customer success position. Oregon-based SaaS and health tech companies in the Portland metro regularly post associate customer success or customer success coordinator roles designed for candidates with support backgrounds but no formal CSM experience. Completing a Gainsight or SuccessHACKER certification before applying signals readiness and gives a measurable edge over other early-career candidates.
Where can I find and apply to customer success representative jobs in Oregon?
You can find and apply to customer success representative jobs in Oregon on Migrate Mate, which lists current Oregon openings updated regularly. Search the listings, find roles that match your background and preferred location, and apply directly to each opening.
See All 6 Customer Success Representative Jobs in Oregon
Find roles in Oregon that match your experience and apply in just a few clicks.
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