Customer Success Manager Jobs in West Virginia

As a District Sales Manager at Subaru of America, you’ll serve as a trusted business consultant to retailers across territory—driving sales performance, enhancing customer satisfaction, and strengthening retailer profitability. In this high-impact, field-based role, you’ll work closely with dealership leadership to optimize operations, elevate the customer experience, and champion Subaru's core values. This is an exciting opportunity to represent a brand known for love, adventure, and purpose—while growing your own career within a collaborative, mission-driven culture.

Market Territory: Covering the West Virginia Area. Candidate must reside in the market area.

MAJOR RESPONSIBILITIES

• Maximizes vehicle retail sales and achieve vehicle wholesale objectives.
• Supports Added Security, Certified Pre-Owned Sales.
• Improves customer satisfaction, measured by Owner Loyalty Program (OLP) and Pinnacle program.
• Consults with retailer on profitability.
• Achieves port installed accessory objectives.
• Develops retailer internet operations, lead processes and web optimization.
• Completes new retailer installations, orientation for new Sales Managers.
• Assists in enforcement of Retailer Agreement, Minimum Standards, and Addenda.
• Provides 10-day sales estimates and provides weekend business data.
• Consultation on retailer lead management/processes. Trains sales consultants.
• Writes high quality contact reports and Planning for Success action plans.
• Drives enrollments for events, training, and "grass roots" meetings.
• Works as a team with District Parts/Service Managers (DPSMs) and conducts joint retailer contacts as needed.

REQUIRED SKILLS & ABILITIES

• Effective interpersonal skills, strong communicator.
• Positive, professional business ability/acumen.
• Strong passion, drive, and self-motivation, competitive nature to achieve results.
• Capacity for leadership.
• Managing and adapting to change.
• Strong technology skills including Word, Excel, Subaru applications: SBI and iEXAM.
• Prior retail sales experience preferred.
• Excellent presentation skills.
• Must be able to drive automatic and manual transmission vehicles.
• Must possess a valid driver’s license and maintain a driving record that satisfies the requirements of SOA Driving Record Evaluation Criteria Policy. Must be approved as an “Authorized Driver” by Risk Management to operate vehicles prior to vehicle operation.

EDUCATION/EXPERIENCE REQUIREMENTS:

4-Year College Degree (BA, BS) and 6-8 years' experience

WORK ENVIRONMENT: Lift up to 50 pounds, some evening and weekend work is required.

Required Travel: Up to 70%. Some evening and weekend work is required.

COMPENSATION: The recruiting base salary range for this full-time position is $94800 - $120000 / year. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. Additionally, this role is bonus-eligible providing an opportunity to earn even more based on your performance. (Internal grade: M1)

WHY JOIN US? In addition to competitive salary, Subaru offers an amazing benefits package that includes:

Total Rewards & Benefits:

• Medical, Dental, Vision Plans
• Pension, Profit Sharing, and 401K Match Offerings
• 15 Vacation days, 5 Floating Holidays, and 5 Sick days, and 9 Company Holidays
• Tuition Reimbursement Program: Fifteen-Thousand-dollar Yearly Benefit
• Vehicle Discount Programs

Learning & Development:

• Professional growth and development opportunities
• Direct partnership with senior leadership
• Formal Mentorship Program
• LinkedIn Learning License

Visit our Careers landing page to learn more about our compensation and benefit programs.

ABOUT SUBARU:

LOVE. It’s what makes Subaru, Subaru®. As a leading auto brand in the US, we strive to be More Than a Car Company®. Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow. That’s what we call our Subaru Love Promise®.

Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability. With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.

Subaru's company culture is built on collaboration, diversity, and a shared passion for our product. We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table. Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.