Customer Support Engineer Jobs in Raleigh, NC

Horizon Forest Products is the distributor of Impressions Flooring Collection and offers customers over 75 years of industry experience and one of the most comprehensive inventories of pre-finished and unfinished hardwood flooring, floor equipment, abrasives, finishes, fasteners, and accessories in the mid-Atlantic and Texas region.
We are looking for an entry level candidate eager to learn everything IT. The duties include being a reference point for all IT related queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of all systems, among other technical duties.
You will be expected to display good interpersonal skills as you will interact with colleagues from various departments and executive levels. You are required to listen to their technical needs, understand their problems and implement solutions to them.

Essential Duties and Responsibilities:

• Responding to queries on the phone, via email, in person or through remote access.
• Offering technical assistance on the delivery, configuration, set up, maintenance and troubleshooting of computer systems, hardware, and software.
• Knowledge of SQL writing custom queries and report building.
• Installing and configuring hardware and software components to ensure usability.
• Diagnosing and repairing faults.
• Resolving network issues.
• Following up with customers to ensure problem is solved.
• Managing multiple cases at one time.
• Supporting the roll-out of new applications
• Testing and evaluating new technologies.

Skills and Experience:

• An Associate’s degree in computer Science or related field
• A strong working knowledge of computer systems, hardware, and software.
• Good problem-solving, analytical, and team-working skills.
• Excellent communication and interpersonal skills.
• An openness to learning new technologies.
• Learn Epicor system “BisTrack”
• Able to pass a background check and drug test.

By submitting this application, I certify that all information on this application is true and correct to the best of my knowledge. I understand that, should this application contain any false or misleading information, my application may be rejected or, if I have already been hired, my employment with the Company may be terminated, regardless of when the false or misleading information is discovered.”