Customer Engineer Jobs in North Carolina
Customer Engineer jobs in North Carolina are in steady demand, with the strongest concentration in enterprise technology, telecommunications, and advanced manufacturing sectors and openings at every level from entry-level field technicians through senior solution architects. Charlotte, Raleigh, and the Research Triangle Park corridor account for the bulk of hiring, anchored by employers such as IBM, Cisco, and Lenovo, which maintains its North American headquarters in Morrisville. Cloud infrastructure support, networking systems, and hardware lifecycle management are the most consistently requested specializations across active listings. Find a role that fits below and apply directly.
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Showing 5 of 8+ Customer Engineer jobs
Position
Customer Quality Engineer (Industrial Solutions)
Location
Hendersonville, NC
About Us
BorgWarner has nearly a 100-year legacy of innovation, delivering advanced mobility solutions worldwide. We’re now expanding into the high-growth data center market, providing advanced power generation systems for AI-driven data centers and microgrid applications. This growth builds our expertise in turbocharging, thermal management, power electronics, and advanced controls - reflecting our commitment to development, sustainability, and real-world impact. We are a company of innovators and independent thinkers that bring together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.
Our Culture
We believe the health and safety of our employees are a top priority. We care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.
Career Opportunities
We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies, and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!
For a listing of openings in the Hendersonville area please visit: BorgWarner Openings
Pay & Benefits
All positions start at an above market pay rate for that position. Benefits are also above market and include the following for all full-time employees:
- Day 1 Medical Coverage with potential of no monthly premium
- Onsite Health Clinic for employees and dependents (age 14 and over) with potential of no cost
- Dental, Vision, Life, AD&D, and Disability Coverage
- Tuition Reimbursement Program after 18 months
- Retirement Savings Plan (401k) with a matching program
- Company paid holidays and vacation starting Day 1
- Competitive annual incentive program tied to business results
Job Purpose
We’re building a brand-new state-of-the-art facility dedicated to creating power generation systems for data centers and microgrid applications. This new hub will be at the heart of BorgWarner’s latest growth initiative, bringing together engineering, innovation, and technology in one dynamic space. Be part of a team that’s shaping the future of sustainable power and driving breakthrough solutions from day one. To learn more about BorgWarner's Industrial Solutions business, please visit: BorgWarner Industrial Solutions.
The Customer Quality Engineer serves as the primary point of contact for all customer quality concerns, complaints, and quality-related communications at the manufacturing facility. This position is responsible for ensuring timely and effective resolution of customer-reported issues through structured problem-solving methodologies, data analysis, root cause investigation, and corrective action implementation. The Customer Quality Engineer acts as the voice of the customer within the organization, working closely with cross-functional teams to ensure customer requirements are understood, communicated, and consistently achieved.
In addition, the Customer Quality Engineer drives continuous improvement initiatives by partnering with Engineering, Manufacturing, Supply Chain, and Quality teams to identify and eliminate sources of defects, improve process capability, and enhance product quality. The role is responsible for managing customer complaint investigations, leading 8D responses and corrective actions, monitoring quality performance metrics, and developing sustainable solutions that improve customer satisfaction and operational performance.
Key Responsibilities
- Serve as the primary point of contact for all customer quality concerns, complaints, and requests.
- Manage customer complaint investigations from receipt through closure, ensuring timely and effective responses.
- Lead and facilitate structured problem-solving activities using methodologies such as 8D, Root Cause Analysis, 5 Why, Fishbone, and other continuous improvement tools.
- Coordinate cross-functional teams to investigate nonconformances and identify root causes.
- Develop, implement, and verify corrective and preventive actions to prevent recurrence of customer issues.
- Prepare and submit customer-required responses, including 8D reports, containment plans, corrective actions, and effectiveness verification.
- Communicate investigation status, findings, and corrective actions to customers and internal stakeholders.
- Monitor customer quality performance metrics, including complaints, warranty claims, escapes, and customer scorecards.
- Analyze quality trends and identify opportunities for product and process improvement.
- Partner with Manufacturing, Engineering, Quality, and Supply Chain teams to improve product quality and process effectiveness.
- Support containment activities and disposition decisions related to customer quality concerns.
- Participate in customer audits, assessments, and quality reviews as required.
- Ensure customer-specific requirements are communicated, understood, and implemented within the facility.
- Maintain records and documentation related to customer complaints, investigations, and corrective actions.
- Drive continuous improvement initiatives focused on reducing defects, improving customer satisfaction, and enhancing operational performance.
- Escalate significant quality risks and issues to plant leadership as appropriate.
- Occasional travel may be required to customer locations, suppliers, or other BorgWarner facilities.
What We’re Looking For
Education / Experience Qualifications:
- Bachelor's degree in Engineering, Quality, Manufacturing, Industrial Technology, or a related technical field.
- Minimum 3+ years of experience in Quality Engineering, Customer Quality, Manufacturing Quality, or a related role.
- Experience managing customer complaints and leading corrective action investigations within a manufacturing environment.
- Experience utilizing structured problem-solving methodologies such as 8D, 5 Why, Fishbone, and Root Cause Analysis.
- Experience working directly with customers to resolve quality concerns and drive corrective actions.
- Experience with ISO 9001, IATF 16949, or comparable quality management systems preferred.
Knowledge:
- Strong understanding of quality management systems, quality engineering principles, and customer quality processes.
- Knowledge of structured problem-solving and corrective action methodologies.
- Understanding of manufacturing processes, product quality controls, and process improvement techniques.
- Knowledge of statistical analysis and quality tools used to investigate and resolve product and process issues.
- Familiarity with customer-specific quality requirements, audit processes, and complaint management systems.
- Understanding of continuous improvement principles and risk-based problem solving.
Skills and Abilities:
- Excellent analytical and problem-solving skills with the ability to identify root causes and implement effective solutions.
- Strong interpersonal and customer relationship management skills.
- Excellent verbal and written communication skills, including the ability to prepare professional customer-facing reports.
- Ability to lead cross-functional teams and drive accountability for corrective actions.
- Strong organizational and project management skills with the ability to manage multiple investigations simultaneously.
- Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
- Ability to present technical information clearly to customers, management, and internal stakeholders.
- Strong attention to detail and commitment to customer satisfaction.
What We Believe
Inclusion: Respecting individuals- Integrity: Honoring truth
- Excellence: Focusing on results
- Responsibility: Our commitment
- Collaboration: Building trust
Safety
This position will adhere to the BorgWarner Environmental Health and Safety Program by following all safety rules, procedures, practices, training, and safe use of equipment; this includes use of personal protective equipment (PPE) as required. This individual will work in a way that stresses the importance of preventing injury, accidents, or illnesses to themselves or co-workers by correcting or reporting unsafe situations, incidents, or occurrences to their Team Lead immediately.
Equal Employment Opportunity
BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.
Join the company that is creating solutions that support a cleaner, more energy-efficient world.
For more information about BorgWarner, please visit www.borgwarner.com
Salary Range:
Global Terms of Use and Privacy Statement
Carefully read the BorgWarner Privacy Policy before using this website. Your ability to access and use this website and apply for a job at BorgWarner are conditioned on your acceptance and compliance with these terms.
Please access the linked document by clicking here, select the geographical area where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.
Career Scam Disclaimer: BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner’s website to verify the authenticity of any employment opportunities.
Position
Customer Quality Engineer (Industrial Solutions)
Location
Hendersonville, NC
About Us
BorgWarner has nearly a 100-year legacy of innovation, delivering advanced mobility solutions worldwide. We’re now expanding into the high-growth data center market, providing advanced power generation systems for AI-driven data centers and microgrid applications. This growth builds our expertise in turbocharging, thermal management, power electronics, and advanced controls - reflecting our commitment to development, sustainability, and real-world impact. We are a company of innovators and independent thinkers that bring together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.
Our Culture
We believe the health and safety of our employees are a top priority. We care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.
Career Opportunities
We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies, and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!
For a listing of openings in the Hendersonville area please visit: BorgWarner Openings
Pay & Benefits
All positions start at an above market pay rate for that position. Benefits are also above market and include the following for all full-time employees:
- Day 1 Medical Coverage with potential of no monthly premium
- Onsite Health Clinic for employees and dependents (age 14 and over) with potential of no cost
- Dental, Vision, Life, AD&D, and Disability Coverage
- Tuition Reimbursement Program after 18 months
- Retirement Savings Plan (401k) with a matching program
- Company paid holidays and vacation starting Day 1
- Competitive annual incentive program tied to business results
Job Purpose
We’re building a brand-new state-of-the-art facility dedicated to creating power generation systems for data centers and microgrid applications. This new hub will be at the heart of BorgWarner’s latest growth initiative, bringing together engineering, innovation, and technology in one dynamic space. Be part of a team that’s shaping the future of sustainable power and driving breakthrough solutions from day one. To learn more about BorgWarner's Industrial Solutions business, please visit: BorgWarner Industrial Solutions.
The Customer Quality Engineer serves as the primary point of contact for all customer quality concerns, complaints, and quality-related communications at the manufacturing facility. This position is responsible for ensuring timely and effective resolution of customer-reported issues through structured problem-solving methodologies, data analysis, root cause investigation, and corrective action implementation. The Customer Quality Engineer acts as the voice of the customer within the organization, working closely with cross-functional teams to ensure customer requirements are understood, communicated, and consistently achieved.
In addition, the Customer Quality Engineer drives continuous improvement initiatives by partnering with Engineering, Manufacturing, Supply Chain, and Quality teams to identify and eliminate sources of defects, improve process capability, and enhance product quality. The role is responsible for managing customer complaint investigations, leading 8D responses and corrective actions, monitoring quality performance metrics, and developing sustainable solutions that improve customer satisfaction and operational performance.
Key Responsibilities
- Serve as the primary point of contact for all customer quality concerns, complaints, and requests.
- Manage customer complaint investigations from receipt through closure, ensuring timely and effective responses.
- Lead and facilitate structured problem-solving activities using methodologies such as 8D, Root Cause Analysis, 5 Why, Fishbone, and other continuous improvement tools.
- Coordinate cross-functional teams to investigate nonconformances and identify root causes.
- Develop, implement, and verify corrective and preventive actions to prevent recurrence of customer issues.
- Prepare and submit customer-required responses, including 8D reports, containment plans, corrective actions, and effectiveness verification.
- Communicate investigation status, findings, and corrective actions to customers and internal stakeholders.
- Monitor customer quality performance metrics, including complaints, warranty claims, escapes, and customer scorecards.
- Analyze quality trends and identify opportunities for product and process improvement.
- Partner with Manufacturing, Engineering, Quality, and Supply Chain teams to improve product quality and process effectiveness.
- Support containment activities and disposition decisions related to customer quality concerns.
- Participate in customer audits, assessments, and quality reviews as required.
- Ensure customer-specific requirements are communicated, understood, and implemented within the facility.
- Maintain records and documentation related to customer complaints, investigations, and corrective actions.
- Drive continuous improvement initiatives focused on reducing defects, improving customer satisfaction, and enhancing operational performance.
- Escalate significant quality risks and issues to plant leadership as appropriate.
- Occasional travel may be required to customer locations, suppliers, or other BorgWarner facilities.
What We’re Looking For
Education / Experience Qualifications:
- Bachelor's degree in Engineering, Quality, Manufacturing, Industrial Technology, or a related technical field.
- Minimum 3+ years of experience in Quality Engineering, Customer Quality, Manufacturing Quality, or a related role.
- Experience managing customer complaints and leading corrective action investigations within a manufacturing environment.
- Experience utilizing structured problem-solving methodologies such as 8D, 5 Why, Fishbone, and Root Cause Analysis.
- Experience working directly with customers to resolve quality concerns and drive corrective actions.
- Experience with ISO 9001, IATF 16949, or comparable quality management systems preferred.
Knowledge:
- Strong understanding of quality management systems, quality engineering principles, and customer quality processes.
- Knowledge of structured problem-solving and corrective action methodologies.
- Understanding of manufacturing processes, product quality controls, and process improvement techniques.
- Knowledge of statistical analysis and quality tools used to investigate and resolve product and process issues.
- Familiarity with customer-specific quality requirements, audit processes, and complaint management systems.
- Understanding of continuous improvement principles and risk-based problem solving.
Skills and Abilities:
- Excellent analytical and problem-solving skills with the ability to identify root causes and implement effective solutions.
- Strong interpersonal and customer relationship management skills.
- Excellent verbal and written communication skills, including the ability to prepare professional customer-facing reports.
- Ability to lead cross-functional teams and drive accountability for corrective actions.
- Strong organizational and project management skills with the ability to manage multiple investigations simultaneously.
- Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
- Ability to present technical information clearly to customers, management, and internal stakeholders.
- Strong attention to detail and commitment to customer satisfaction.
What We Believe
Inclusion: Respecting individuals- Integrity: Honoring truth
- Excellence: Focusing on results
- Responsibility: Our commitment
- Collaboration: Building trust
Safety
This position will adhere to the BorgWarner Environmental Health and Safety Program by following all safety rules, procedures, practices, training, and safe use of equipment; this includes use of personal protective equipment (PPE) as required. This individual will work in a way that stresses the importance of preventing injury, accidents, or illnesses to themselves or co-workers by correcting or reporting unsafe situations, incidents, or occurrences to their Team Lead immediately.
Equal Employment Opportunity
BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.
Join the company that is creating solutions that support a cleaner, more energy-efficient world.
For more information about BorgWarner, please visit www.borgwarner.com
Salary Range:
Global Terms of Use and Privacy Statement
Carefully read the BorgWarner Privacy Policy before using this website. Your ability to access and use this website and apply for a job at BorgWarner are conditioned on your acceptance and compliance with these terms.
Please access the linked document by clicking here, select the geographical area where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.
Career Scam Disclaimer: BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner’s website to verify the authenticity of any employment opportunities.
See All 8 Customer Engineer Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find Customer Engineer JobsCustomer Engineer Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Customer Engineer Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Energy
- Electronics & Hardware
What North Carolina Employers Look For
The qualifications that appear most often in customer engineer jobs across North Carolina.
- Bachelor's degree in computer science, electrical engineering, or a related technical field
- Hands-on experience installing, configuring, and troubleshooting enterprise hardware or software systems
- Proficiency with networking protocols, virtualization platforms, or cloud service environments
- Strong customer-facing communication skills with demonstrated ability to manage technical escalations
- Vendor certifications such as CompTIA A+, Cisco CCNA, or equivalent manufacturer credentials preferred
- Ability to travel within a North Carolina territory and lift equipment in a field environment
Customer Engineer Jobs in North Carolina: Frequently Asked Questions
How do you become a customer engineer in North Carolina?
The most direct path is a bachelor's degree in computer science, information technology, or electrical engineering followed by an entry-level field or support technician role. North Carolina has no state-issued license specific to customer engineers, so employers substitute vendor credentials: CompTIA A+, Cisco CCNA, or manufacturer certifications from companies like IBM or Lenovo carry real weight in local hiring. Candidates who gain hands-on lab or co-op experience through North Carolina State, UNC Charlotte, or community college technical programs are consistently competitive.
Which companies hire customer engineers in North Carolina?
Employers hiring customer engineers in North Carolina right now include 3E, ABB, and Siemens, based on current listings on Migrate Mate as of September 2026. North Carolina's Research Triangle Park and Charlotte tech corridor mean that large enterprise technology firms, telecommunications companies, and advanced manufacturing operations are especially active in the state throughout the year.
Which North Carolina cities have the most customer engineer jobs?
Raleigh, Charlotte, and Cary are the North Carolina cities with the most customer engineer openings right now. Charlotte drives volume through its concentration of financial services technology and enterprise IT infrastructure, Raleigh and the Research Triangle Park corridor attract hiring from major technology companies and research institutions, and smaller metros like Durham and Cary benefit from proximity to the same anchor employers spread across the Triangle.
Are there remote customer engineer jobs in North Carolina?
Yes, but they are less common than in purely desk-based roles because customer engineer work frequently requires on-site hardware installation, equipment diagnostics, or face-to-face client support. About 100% of customer engineer openings tied to North Carolina are remote or hybrid as of September 2026, and where remote work does appear it tends to be limited to pre-sales solution design, remote monitoring, or software-side support rather than full field responsibilities.
How can I get hired as a customer engineer in North Carolina with little or no experience?
The most realistic entry path is an associate or help desk technician role at one of North Carolina's large technology employers or managed service providers, then moving into a junior customer engineer position after demonstrating field readiness. IBM and Cisco both run structured new-graduate and associate technical programs that hire from North Carolina's universities. Completing a CompTIA A+ or network technician certification through a community college program, such as those offered through Wake Technical Community College, gives candidates a concrete credential that offsets limited work history.
Where can I find and apply to customer engineer jobs in North Carolina?
You can find and apply to customer engineer jobs in North Carolina on Migrate Mate, which lists current North Carolina openings across the state's major hiring markets. Find roles that match your experience and specialization and apply directly to the employers posting them.
See All 8 Customer Engineer Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find Customer Engineer Jobs