Customer Engineer Jobs in Virginia
Customer Engineer jobs in Virginia are in strong and consistent demand, concentrated in defense contracting, federal IT services, cybersecurity, and enterprise cloud infrastructure, with openings at every level from early-career field technicians through senior solution architects. The heaviest hiring runs through Northern Virginia, Richmond, and Hampton Roads, where established employers such as Leidos, General Dynamics Information Technology, and Booz Allen Hamilton maintain large technical workforces. The most sought-after specialties in Virginia right now are cloud platform engineering, networking hardware support, and DoD-adjacent systems integration. Find a role that fits below and apply directly.
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Showing 5 of 33+ Customer Engineer jobs
Description
Leidos is seeking a Senior Customer Operations Support Engineer for a technical development program of 200+ FTE supporting the Sponsor’s Attribute/Entitlement Services within the IDAM/ICAM space.
The Operations Support Engineer is responsible for the daily operational objectives to support the Fort Independence IT Services deployed across multiple data center and cloud environments. Organizational tasks include being the customer organization’s representative in the customer review boards, status meetings, and serving as the communications conduit related to customer IT announcements and requirements. This position supports multiple application teams across the program by helping facilitate Enterprise processes for change and incident management. The Operations Support Engineer will also be the primary point of contact for program software and hardware procurements, working with application teams to follow enterprise procurement processes.
Primary Responsibilities
- Attend daily operations status calls representing the Fort Independence program
- Manage Software and Hardware Procurement Processes
- Work with individual team leads to determine software and hardware needs.
- Work with budget to make them aware of upcoming procurements and ensure funding is available.
- Work with customer to procure hardware and software.
- Manage software licenses.
- Review and assess software changes to ensure quality, compatibility, and adherence to standards
- Coordinate response efforts during software outages, including troubleshooting and engaging appropriate support resources
- Provide timely communication to leadership regarding system outages, impact assessments, and resolution status
- Monitor expiration dates for software and renew when necessary
- Provide Monthly Metrics to Management
- Provide monthly report to contract management tracking the number of change requests completed by each team.
- Support Weekly Operations Meetings
- Review team's weekly change requests for accuracy.
- Submit weekly change requests for customer approval.
- Monitor Changes in the Customer IT Environment throughout the day
- Monitor enterprise communications for changes in the environment
- Communicate any changes in the customer IT environment to the teams
- Facilitate IT Support for Teams
- Assist users with IT requests and concerns
- If unable to assist them, escalate to enterprise IT team.
- Provide operational support to teams with incident tickets and system changes
- Support local IT and facility issues
- Communicate agency initiatives and/or cybersecurity alerts to Operations Manager
- Communicate IT operational status to Operations Manager and customer as needed
- Handling of projects from initiation to resolution, ensuring timely and effective outcomes
Required Skills
- Active TS w/Polygraph and requires BS degree and 12+ years of prior relevant experience. Additional experience in lieu of degree.
- Experience with IT Operations effectively communicating at senior levels within a customer organization
- Experience with Incident Management - Identifying, assessing, and handling occurrences to minimize disruption, restore normal operations, and document solutions to prevent recurrence.
- Experience in change management - Guide teams through transformation processes; this includes identifying stakeholders, assessing the impact, providing relevant information at the appropriate cadence, and monitoring implementation.
- Experience in Technical Communication - Communicating comprehensive, complex information clearly and effectively to both specialized and general audiences, ensuring understanding and facilitating decision-making.
Desired Skills
- Hands-on ServiceNow platform experience
- Dashboarding and implementation of reporting automations
- Experience using JIRA and Confluence boards
FIP
#MSBA
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:
November 4, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $131,300.00 - $237,350.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
Description
Leidos is seeking a Senior Customer Operations Support Engineer for a technical development program of 200+ FTE supporting the Sponsor’s Attribute/Entitlement Services within the IDAM/ICAM space.
The Operations Support Engineer is responsible for the daily operational objectives to support the Fort Independence IT Services deployed across multiple data center and cloud environments. Organizational tasks include being the customer organization’s representative in the customer review boards, status meetings, and serving as the communications conduit related to customer IT announcements and requirements. This position supports multiple application teams across the program by helping facilitate Enterprise processes for change and incident management. The Operations Support Engineer will also be the primary point of contact for program software and hardware procurements, working with application teams to follow enterprise procurement processes.
Primary Responsibilities
- Attend daily operations status calls representing the Fort Independence program
- Manage Software and Hardware Procurement Processes
- Work with individual team leads to determine software and hardware needs.
- Work with budget to make them aware of upcoming procurements and ensure funding is available.
- Work with customer to procure hardware and software.
- Manage software licenses.
- Review and assess software changes to ensure quality, compatibility, and adherence to standards
- Coordinate response efforts during software outages, including troubleshooting and engaging appropriate support resources
- Provide timely communication to leadership regarding system outages, impact assessments, and resolution status
- Monitor expiration dates for software and renew when necessary
- Provide Monthly Metrics to Management
- Provide monthly report to contract management tracking the number of change requests completed by each team.
- Support Weekly Operations Meetings
- Review team's weekly change requests for accuracy.
- Submit weekly change requests for customer approval.
- Monitor Changes in the Customer IT Environment throughout the day
- Monitor enterprise communications for changes in the environment
- Communicate any changes in the customer IT environment to the teams
- Facilitate IT Support for Teams
- Assist users with IT requests and concerns
- If unable to assist them, escalate to enterprise IT team.
- Provide operational support to teams with incident tickets and system changes
- Support local IT and facility issues
- Communicate agency initiatives and/or cybersecurity alerts to Operations Manager
- Communicate IT operational status to Operations Manager and customer as needed
- Handling of projects from initiation to resolution, ensuring timely and effective outcomes
Required Skills
- Active TS w/Polygraph and requires BS degree and 12+ years of prior relevant experience. Additional experience in lieu of degree.
- Experience with IT Operations effectively communicating at senior levels within a customer organization
- Experience with Incident Management - Identifying, assessing, and handling occurrences to minimize disruption, restore normal operations, and document solutions to prevent recurrence.
- Experience in change management - Guide teams through transformation processes; this includes identifying stakeholders, assessing the impact, providing relevant information at the appropriate cadence, and monitoring implementation.
- Experience in Technical Communication - Communicating comprehensive, complex information clearly and effectively to both specialized and general audiences, ensuring understanding and facilitating decision-making.
Desired Skills
- Hands-on ServiceNow platform experience
- Dashboarding and implementation of reporting automations
- Experience using JIRA and Confluence boards
FIP
#MSBA
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:
November 4, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $131,300.00 - $237,350.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
See All 33 Customer Engineer Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find Customer Engineer JobsCustomer Engineer Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Customer Engineer Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
- Dell Technologies15
- Google5
- Amazon2
- Capital One2
- KLA1
Top Industries Hiring
- Manufacturing
What Virginia Employers Look For
The qualifications that appear most often in customer engineer jobs across Virginia.
- Active security clearance or eligibility for a U.S. government security clearance
- Bachelor's degree in computer science, electrical engineering, or a related technical field
- Hands-on experience deploying and supporting enterprise hardware or cloud infrastructure
- Vendor certifications such as AWS, Cisco, or Google Cloud Professional credentials
- Demonstrated ability to troubleshoot complex systems and communicate solutions to non-technical stakeholders
- Experience working in or alongside federal government agency environments or defense programs
Customer Engineer Jobs in Virginia: Frequently Asked Questions
How do you become a customer engineer in Virginia?
Most customer engineer roles in Virginia do not require a state-issued license, but employers consistently expect a bachelor's degree in engineering, computer science, or information technology paired with relevant vendor certifications. In Virginia's defense-heavy market, obtaining or maintaining a DoD security clearance is often a practical prerequisite. Entry candidates typically build credentials through programs at Virginia Tech, George Mason University, or community college IT pathways before applying to federal contractors or enterprise technology firms.
Which companies hire customer engineers in Virginia?
Employers hiring customer engineers in Virginia right now include Dell Technologies, Google, and Amazon, based on current listings on Migrate Mate as of November 2026. Virginia's dense concentration of federal agencies and defense contractors means many of these employers require candidates to hold or obtain a security clearance before starting.
Which Virginia cities have the most customer engineer jobs?
McLean, Virginia, and Reston have the most customer engineer openings in Virginia. Northern Virginia dominates because of its extraordinary concentration of federal agencies, defense contractors, and data center campuses, while Richmond draws demand from financial services and state government IT programs, and Hampton Roads reflects the region's large naval and military installation footprint.
Are there remote customer engineer jobs in Virginia?
Yes, but they're less common than in purely software-focused roles because customer engineering often involves on-site hardware installation, system commissioning, or client-facing support. About 64% of customer engineer openings tied to Virginia are remote or hybrid as of November 2026, and those tend to be concentrated in pre-sales engineering, cloud solution architecture, and technical account management rather than hands-on field roles.
How can I get hired as a customer engineer in Virginia with little or no experience?
The most realistic entry path is applying to associate field technician or junior systems support roles at large Virginia defense contractors such as Leidos or GDIT, which run structured onboarding programs for candidates without direct customer engineering experience. Lateral moves from help desk, IT support specialist, or network operations roles are common stepping stones. Earning an entry-level vendor certification such as CompTIA Network+ or an AWS Cloud Practitioner credential, combined with initiating the security clearance process early, gives candidates a meaningful competitive edge in Virginia's market.
Where can I find and apply to customer engineer jobs in Virginia?
You can find and apply to customer engineer jobs in Virginia on Migrate Mate, which lists current openings across the state. Find roles that fit your experience and location and apply directly to the employers posting them.
See All 33 Customer Engineer Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
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