Customer Engineer Jobs in Illinois

ABOUT THE JOB

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products. As a Practice Customer Engineer (CE) with a specialty in Application Modernization, you will partner with technical Sales teams to differentiate Google Cloud to our customers. You will serve as a technical expert responsible for accelerating technical wins and adoption of complex, specialized workloads. You will leverage your deep expertise in our most strategic product areas, in partnership with Platform CEs, to be a writing code to develop prototypes, proofs-of-concept, and demos to sell new, highly specialized solutions to customers. You will solve application-centered customer challenges and provide a critical feedback loop to influence customers and product development. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $123000 - $177000 (USD) + 15% bonus target + equity + benefits

ROLE AND RESPONSIBILITIES

Drive the technical win for complex workloads within application modernization to ensure rapid and successful adoption, primarily supporting the sales cycle from technical evaluation through customer ramp.
Combine sales strategies, development and prototyping to provide functional, customer-tailored solutions that secure buy-in from customer domain experts.
Provide deep technical consultation to customers, acting as a technical advisor and building lasting customer relationships.
Leverage learnings from customer engagements to contribute to reusable solutions and assets with the Go-To-Market team.
* Provide critical feedback from customer engagements to product and engineering teams to improve architectures and solutions.

BASIC QUALIFICATIONS

Bachelor's degree or equivalent practical experience.
4 years of experience with cloud native architecture in a customer-facing or support role.
Experience with architectural design patterns, platform engineering (e.g. Infrastructure-as-Code, automation, devops, artifact management or code repositories), virtualization deployments, container runtimes, or networking.
Experience with end-to-end SDLC including application security, performance or monitoring/telemetry.
Experience working with demos, prototypes, or workshops with customers.
Experience engaging with, and presenting to, technical stakeholders and executive leaders.

PREFERRED QUALIFICATIONS

Experience with agentic architectures, AI-assisted software delivery and developer tooling.
Experience with observability and SRE principles.
* Experience with developing scalable architectures using API management, microservice frameworks, and PaaS.

COMPENSATION

* Salary Range: $123000 - $177000 (USD) + 15% bonus target + equity + benefits

BENEFITS

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:
Health, dental, vision, life, disability insurance
Retirement Benefits: 401(k) with company match
Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
Baby Bonding Leave: 18 weeks
* Holidays: 13 paid days per year

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Francisco, CA, USA; Austin, TX, USA; Cambridge, MA, USA; Chicago, IL, USA; Addison, TX, USA; New York, NY, USA; Reston, VA, USA; Seattle, WA, USA.

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.