Customer Engineer Jobs in Illinois

The Customer Quality Engineer will coordinate all internal Molex quality activities and communications for assigned customer products and for additional Strategic customers. They will also coordinate quality for all Molex entities producing components and assemblies for said customers. External communication and coordination with customer suppliers, sub-contractors, DSS, ODM and CMs is required to ensure consistent quality performance and execution globally.

Location: This is a remote role with a preference for Applicants based in Texas.

Our Team

Are you looking to make a connection to your career? Come to Molex where we create connections for life. We use innovation, engineering excellence, commitment to quality and reliability, and superior customer experience to improve communication, elevate experiences, and engage and inspire people everywhere. Molex brings together innovation and technology to deliver electronic solutions to customers worldwide. With a presence in more than 40 countries, Molex offers a full suite of solutions and services for many markets, including data communications, consumer electronics, industrial, automotive, commercial vehicle and medical.

What You Will Do

• Coordinate with Datacom key account, Molex, & CM's on QN's, SQA, & Quality improvement. This includes reviewing all quality data before submitting to customers and coordinating action if required.
• Evaluating all 8D's provided to assigned customer in response to a QN. Securing customer approval on QN's Molex wishes to close and for any change notices
• Serve as initial contact on quality issues from customer, or CM's. Ensure availability for high-priority issues.
• Assign specific customer concerns to the most appropriate Molex personnel. Provide global expediting for all assigned customer QN's, and liaison with Molex operating entities and assigned customer locations on all quality issues and requirements.
• Provide coordination for completion & communication of action items to meet quality targets.
• Schedule and conduct quality communications meetings and calls with customers, CM's, and within Molex. Ensure global coordination of quality related communications regarding customers.
• Visit customer and Molex locations quarterly for proactive reviews and attend regional and/or glob al meetings with customers. This may include participation in relationship building activities with assigned customer locations.
• Coordinate with plants globally for uniform action on all new products and change management for assigned customers.
• Provide oversight and coordination within Molex in the following ways: ensure that quality lab certifications to meet assigned customer requirements, supplier quality engineer responsibilities with Molex suppliers, and quality engineering coordination with Molex entities. Also, coordinate lessons learned between entities.
• Participate in an internal audit team for entities supplying assigned customers. Participate in all products and system audits for assigned customers in any Molex site.

Who You Are (Basic Qualifications)

• Bachelor's degree in Engineering or related field.
• 2+ years of experience in a Quality role.
• Demonstrated experience in a quality role in a multisite manufacturing environment.
• Previous experience managing a successful quality improvement process with multidiscipline involvement (engineering, manufacturing, sales, etc.).
• Ability to Travel to various customer or CM sites within the Mexico region

What Will Put You Ahead

• Knowledge of SAP
• Knowledge of advanced quality tools associated with Lean Six Sigma including DOE

For this role, we anticipate paying $80,000 - $90,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ).