Customer Engineer Jobs in Illinois
Customer Engineer jobs in Illinois are in strong demand, concentrated in enterprise technology, manufacturing automation, cloud infrastructure, and telecommunications, with openings at every level from entry-level field technician to senior solutions engineer. Chicago leads hiring volume by a wide margin, with secondary activity in Schaumburg and Naperville, where major corporate campuses and regional headquarters anchor consistent demand. IBM, Cisco, and Motorola Solutions are among the most established employers with a lasting presence in Illinois that regularly hire customer engineers, particularly in areas like network infrastructure, hardware systems, and cloud platform support. Find a role that fits below and apply directly.
Find Customer Engineer JobsOverview
Showing 5 of 20+ Customer Engineer jobs
Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
Qualifications
Responsibilities
- Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
- Provide support to client identified VIPs
- Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
- Perform Install/Move/Add or Change (IMAC) activities.
- Perform all assigned desk-side support activities
- Display outstanding technical and professional services skills at all times
- Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
- Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
- Understands and follows all documented service operations policies and procedures.
- Other duties or certifications may be assigned to meet business needs
Education and Experience:
- Typically requires technical school certification or equivalent of 2-4 years of relevant experience
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware systems
- Understanding of ITIL methodologies
- A+ certification is desired
- May require additional customer-specific certifications or training as required
Skills:
- Excellence in communication and customer-facing skills
- Strong oral, written and interpersonal skills
- Ability to follow instructions and processes with minimal instruction
- Ability to lift and or move various computer equipment up to 50 lbs.
- Must own a basic repair kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.
Job Description
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
Qualifications
Responsibilities
- Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
- Provide support to client identified VIPs
- Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
- Perform Install/Move/Add or Change (IMAC) activities.
- Perform all assigned desk-side support activities
- Display outstanding technical and professional services skills at all times
- Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
- Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
- Understands and follows all documented service operations policies and procedures.
- Other duties or certifications may be assigned to meet business needs
Education and Experience:
- Typically requires technical school certification or equivalent of 2-4 years of relevant experience
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware systems
- Understanding of ITIL methodologies
- A+ certification is desired
- May require additional customer-specific certifications or training as required
Skills:
- Excellence in communication and customer-facing skills
- Strong oral, written and interpersonal skills
- Ability to follow instructions and processes with minimal instruction
- Ability to lift and or move various computer equipment up to 50 lbs.
- Must own a basic repair kit
Additional Information
All your information will be kept confidential according to EEO guidelines.
See All 20 Customer Engineer Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
Find Customer Engineer JobsCustomer Engineer Jobs by City in Illinois
Where Illinois roles are concentrated, by current openings.
Customer Engineer Job Market in Illinois
A snapshot from current Illinois openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Manufacturing
- Technology & Software
- Energy
- Automotive
- Cybersecurity
What Illinois Employers Look For
The qualifications that appear most often in customer engineer jobs across Illinois.
- Bachelor's degree in computer science, electrical engineering, or a related technical field
- Hands-on experience deploying and supporting enterprise hardware or software systems
- Proficiency with networking protocols, cloud platforms, or vendor-specific certifications such as Cisco CCNA or AWS
- Strong customer-facing communication skills with ability to explain technical issues clearly
- Experience with CRM and ticketing systems such as Salesforce or ServiceNow
- Willingness to travel to client sites across the greater Chicago metro and Illinois region
Customer Engineer Jobs in Illinois: Frequently Asked Questions
How do you become a customer engineer in Illinois?
Most customer engineer roles in Illinois require a bachelor's degree in computer science, electrical engineering, information technology, or a closely related field. Illinois does not have a state-issued license specific to this role, so employers instead look for vendor certifications such as Cisco, Microsoft, or AWS credentials alongside hands-on technical experience. Building a portfolio through internships, lab projects, or help desk roles at Illinois-based technology companies is the most direct path into the field.
Which companies hire customer engineers in Illinois?
Employers hiring customer engineers in Illinois right now include Google, AIMECH, and Independence Pet Holdings, based on current listings on Migrate Mate as of August 2026. Illinois's concentration of enterprise technology firms, financial services companies, and manufacturing organizations means demand comes from a broad mix of industry sectors beyond pure tech.
Which Illinois cities have the most customer engineer jobs?
Chicago, Manteno, and Matteson have the most customer engineer openings in Illinois. Chicago dominates because of its dense concentration of enterprise technology firms, financial institutions, and large corporate headquarters, while Schaumburg and Naperville generate consistent openings from the many regional offices and corporate campuses established in the northwest and west suburban corridors.
Are there remote customer engineer jobs in Illinois?
Yes, but they're less common than in purely desk-based roles, since customer engineering often involves on-site hardware installation, troubleshooting, and client visits. About 25% of customer engineer openings tied to Illinois are remote or hybrid as of August 2026, reflecting a mix of field and office arrangements. Remote opportunities tend to concentrate in software-focused or cloud platform support specialties where physical presence at client sites is not required.
How can I get hired as a customer engineer in Illinois with little or no experience?
The most realistic entry path is starting in a help desk, IT support, or field technician role at an Illinois technology company or managed services provider, then building toward customer-facing engineering work. Large employers like IBM and Motorola Solutions run associate and new-grad programs in the Chicago metro that hire candidates with limited experience. Earning an entry-level vendor certification such as CompTIA A+ or Cisco CCNA gives candidates a measurable edge and often substitutes for direct experience in early screening.
Where can I find and apply to customer engineer jobs in Illinois?
You can find and apply to customer engineer jobs in Illinois on Migrate Mate, which lists current Illinois openings updated regularly. Find roles that fit your experience level and location, then apply directly to the employer. No account creation is needed to search and review open positions.
See All 20 Customer Engineer Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
Find Customer Engineer Jobs