Customer Engineer Jobs in Illinois
Customer Engineer jobs in Illinois are in strong demand, concentrated in enterprise technology, manufacturing automation, cloud infrastructure, and telecommunications, with openings at every level from entry-level field technician to senior solutions engineer. Chicago leads hiring volume by a wide margin, with secondary activity in Schaumburg and Naperville, where major corporate campuses and regional headquarters anchor consistent demand. IBM, Cisco, and Motorola Solutions are among the most established employers with a lasting presence in Illinois that regularly hire customer engineers, particularly in areas like network infrastructure, hardware systems, and cloud platform support. Find a role that fits below and apply directly.
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Showing 5 of 24+ Customer Engineer jobs
This role may also be located in our Playa Vista, CA campus.
Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Atlanta, GA, USA; Los Angeles, CA, USA; San Francisco, CA, USA; Sunnyvale, CA, USA; Chicago, IL, USA.
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 3 years of experience troubleshooting technical issues for internal/external partners or customers.
- Experience in either system design or reading code (e.g., Java, C++, Python).
Preferred qualifications:
- Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
- Experience in an online advertising/customer growth role and familiarity with the ad serving industry and internet technologies.
- Experience working with Google Ads, Google Marketing Platform products (e.g., CM360, DV360, GA4), or Google Cloud services.
- Expertise in YouTube / Video advertising.
- Ability to absorb complex technical concepts and communicate them to a non-technical audience effectively.
- Demonstrated coding ability with Java or Python, and database knowledge with the ability to construct complex SQL queries.
About the job
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $126000 - $180000 (USD) + 15% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities
- Partner with regional sales, gTech leads, and major clients to assess technical maturity and advocate for advanced Ads product adoption.
- Translate complex client requirements into robust, reusable system architectures and technical specifications designed for seamless media activation.
- Author prototype-grounded Business Requirement Documents (BRDs) and Product Requirement Documents (PRDs) to lead technical hand-overs and act as the strategic gatekeeper to the Ads Solution Engineering (ASE) team.
- Architect resilient first-party data pipelines via APIs and connectors while strictly ensuring global privacy regulation compliance.
- Orchestrate delivery frameworks with program management, vendor partners, and client technical teams to guide testing, validation, and flawless execution.
This role may also be located in our Playa Vista, CA campus.
Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: New York, NY, USA; Atlanta, GA, USA; Los Angeles, CA, USA; San Francisco, CA, USA; Sunnyvale, CA, USA; Chicago, IL, USA.
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 3 years of experience troubleshooting technical issues for internal/external partners or customers.
- Experience in either system design or reading code (e.g., Java, C++, Python).
Preferred qualifications:
- Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
- Experience in an online advertising/customer growth role and familiarity with the ad serving industry and internet technologies.
- Experience working with Google Ads, Google Marketing Platform products (e.g., CM360, DV360, GA4), or Google Cloud services.
- Expertise in YouTube / Video advertising.
- Ability to absorb complex technical concepts and communicate them to a non-technical audience effectively.
- Demonstrated coding ability with Java or Python, and database knowledge with the ability to construct complex SQL queries.
About the job
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.To learn more about gTech, check out our video.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $126000 - $180000 (USD) + 15% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities
- Partner with regional sales, gTech leads, and major clients to assess technical maturity and advocate for advanced Ads product adoption.
- Translate complex client requirements into robust, reusable system architectures and technical specifications designed for seamless media activation.
- Author prototype-grounded Business Requirement Documents (BRDs) and Product Requirement Documents (PRDs) to lead technical hand-overs and act as the strategic gatekeeper to the Ads Solution Engineering (ASE) team.
- Architect resilient first-party data pipelines via APIs and connectors while strictly ensuring global privacy regulation compliance.
- Orchestrate delivery frameworks with program management, vendor partners, and client technical teams to guide testing, validation, and flawless execution.
See All 24 Customer Engineer Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
Find Customer Engineer JobsCustomer Engineer Jobs by City in Illinois
Where Illinois roles are concentrated, by current openings.
Customer Engineer Job Market in Illinois
A snapshot from current Illinois openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Energy
- Automotive
- Manufacturing
What Illinois Employers Look For
The qualifications that appear most often in customer engineer jobs across Illinois.
- Bachelor's degree in computer science, electrical engineering, or a related technical field
- Hands-on experience deploying and supporting enterprise hardware or software systems
- Proficiency with networking protocols, cloud platforms, or vendor-specific certifications such as Cisco CCNA or AWS
- Strong customer-facing communication skills with ability to explain technical issues clearly
- Experience with CRM and ticketing systems such as Salesforce or ServiceNow
- Willingness to travel to client sites across the greater Chicago metro and Illinois region
Customer Engineer Jobs in Illinois: Frequently Asked Questions
How do you become a customer engineer in Illinois?
Most customer engineer roles in Illinois require a bachelor's degree in computer science, electrical engineering, information technology, or a closely related field. Illinois does not have a state-issued license specific to this role, so employers instead look for vendor certifications such as Cisco, Microsoft, or AWS credentials alongside hands-on technical experience. Building a portfolio through internships, lab projects, or help desk roles at Illinois-based technology companies is the most direct path into the field.
Which companies hire customer engineers in Illinois?
Employers hiring customer engineers in Illinois right now include Google, AIMECH, and ITW, based on current listings on Migrate Mate as of November 2026. Illinois's concentration of enterprise technology firms, financial services companies, and manufacturing organizations means demand comes from a broad mix of industry sectors beyond pure tech.
Which Illinois cities have the most customer engineer jobs?
Chicago, Matteson, and Illinois have the most customer engineer openings in Illinois. Chicago dominates because of its dense concentration of enterprise technology firms, financial institutions, and large corporate headquarters, while Schaumburg and Naperville generate consistent openings from the many regional offices and corporate campuses established in the northwest and west suburban corridors.
Are there remote customer engineer jobs in Illinois?
Yes, but they're less common than in purely desk-based roles, since customer engineering often involves on-site hardware installation, troubleshooting, and client visits. About 60% of customer engineer openings tied to Illinois are remote or hybrid as of November 2026, reflecting a mix of field and office arrangements. Remote opportunities tend to concentrate in software-focused or cloud platform support specialties where physical presence at client sites is not required.
How can I get hired as a customer engineer in Illinois with little or no experience?
The most realistic entry path is starting in a help desk, IT support, or field technician role at an Illinois technology company or managed services provider, then building toward customer-facing engineering work. Large employers like IBM and Motorola Solutions run associate and new-grad programs in the Chicago metro that hire candidates with limited experience. Earning an entry-level vendor certification such as CompTIA A+ or Cisco CCNA gives candidates a measurable edge and often substitutes for direct experience in early screening.
Where can I find and apply to customer engineer jobs in Illinois?
You can find and apply to customer engineer jobs in Illinois on Migrate Mate, which lists current Illinois openings updated regularly. Find roles that fit your experience level and location, then apply directly to the employer. No account creation is needed to search and review open positions.
See All 24 Customer Engineer Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
Find Customer Engineer Jobs