Customer Engineer Jobs in Washington

ABOUT THE JOB

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products. As an Independent Software Vendors (ISV) Customer Engineer, you will work closely with Partner Development Managers and ISV Sales Specialists to grow and support the Google Cloud partner ecosystem. You will understand the technical capabilities of our partners and are in the best position to recommend the right partner to our customers. In this role, you will be part of the team responsible for enabling partners across technologies and solutions. You will contribute to customer adoption of Google Cloud by supporting partners as they illustrate how Google Cloud services can help customers innovate, bring their services to market faster, differentiate against the competition, and create new business growth streams. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

MINIMUM QUALIFICATIONS

- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud architecture including designing and building architectures in cloud environments and in a partner-facing or support role.
- Experience working with an ISV (sell to or sell with) as architect or delivery roles providing solutions to end customers.
- Experience with security and compliance technologies 1P and 3P: Palo Alto Networks, Crowdstrike, Wiz.
- Experience with building business partnerships with enterprise ISVs and customers.

PREFERRED QUALIFICATIONS

- Experience with modern infrastructure (Cloud Service Providers) or modern application platforms, migrating applications and services to cloud platforms.
- Experience working with partners and customers as architect or delivery roles providing solutions.
- Experience in managing multiple stakeholders in a collaborative, fast-paced environment.
- Familiarity with networking/security concepts and knowledge of broader areas like analytics and data.
- Strong communication skills with the ability to conduct technical discussions and engagements with partner C-levels.

Responsibilities

- Enable and manage Google ISV partnerships, acting as product experts on ISV offers (and their real world applications), supporting in delivering technical presentations/demos to customers and responding to technical inquiries.
- Work with Partner Managers and Sales Specialists to identify and recruit ISV in the region who can deliver solutions to our customer.
- Support partners in PoC's/Demos of ISV product integrations in customer environments, and identifying and mitigating key customer technical objections.
- Build ISV solution focused technical assets (accordingly the ISVs under your management and defined by Leadership) to consume and also recommend integration strategies, enterprise architectures, platforms and application infrastructure required to successfully implement a complete solution.
- Collaborate with partners to develop GCP specific Solution Documentation, joint technical articles, webinars, whitepapers, demos with ISV product launches and features.

LOCATION

This role may also be located in our Playa Vista, CA campus.

BENEFITS

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:
- Health, dental, vision, life, disability insurance
- Retirement Benefits: 401(k) with company match
- Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
- Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
- Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
- Baby Bonding Leave: 18 weeks
- Holidays: 13 paid days per year

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Atlanta, GA, USA; Austin, TX, USA; Cambridge, MA, USA; Chicago, IL, USA; Irvine, CA, USA; Kirkland, WA, USA; New York, NY, USA; Los Angeles, CA, USA; San Francisco, CA, USA.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.