Software Support Specialist Jobs in Virginia
Software Support Specialist jobs in Virginia are among the most active in the Mid-Atlantic region, concentrated in defense contracting, federal IT services, and enterprise software firms that cluster in Northern Virginia, Richmond, and Hampton Roads. Major employers with lasting Virginia footprints include Leidos, General Dynamics Information Technology, and Booz Allen Hamilton, all of which maintain large technical support workforces in the state. The most in-demand specialties are enterprise application support, cloud platform troubleshooting, and help desk escalation for government and commercial clients. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 984+ Software Support Specialist jobs
Absolute Business Solutions Corp (ABSC) is not just another tech company. We’re a community of innovators, engineers, analysts and business professionals working together with our customers to tackle the most complex challenges. For more than 20 years we’ve supported critical Department of Defense (DoD), Intelligence Community (IC), Federal Civilian missions and global, multi-national corporations. We specialize in supporting our clients in the Intelligence, Technology, Defense, AI/ML, and Data Science fields. As we continue to grow at a rapid pace, we need some amazing new professionals to join our team.
The Air Force National Capital Region Information Technology Services program, AFNCR ITS-2, delivers and protects the enterprise IT capabilities supporting senior Air Force leaders, mission partners, and operational users across the National Capital Region. The program sustains secure end-user services, networks, infrastructure, mobility, cybersecurity, and mission-support systems at locations including the Pentagon, Joint Base Andrews, and Joint Base Anacostia-Bolling. Joining this team means providing direct support to users whose missions depend on reliable, responsive, and secure technology every day.
ABSC has an exciting opening for a Desktop Support Technician supporting AFNCR ITS-2 Field Operations at the Pentagon. You will serve as a highly visible, customer-facing technician supporting military personnel, executive leadership, and civilian staff across one of the Department of Defense’s most important operating environments. The role combines Tier 2 desktop support, secure mobility, identity and access support, IT asset deployment, and hands-on troubleshooting throughout the Pentagon complex.
Work Location: 100% onsite at the Pentagon in Arlington, VA
Work Schedule: Day shift, with occasional after-hours scheduled maintenance or on-call rotational support as required.
Security Clearance Required: Active Secret clearance or higher.
Responsibilities
- Provide direct onsite technical analysis, diagnosis, and resolution of complex hardware, software, and peripheral issues for end users and executive customers across the Pentagon complex.
- Install, configure, image, test, maintain, and troubleshoot desktops, laptops, docking stations, monitors, printers, scanners, and related peripheral equipment.
- Provision, issue, receive, and provide Tier 1 support for Personal Wireless Communications Systems, enterprise cellular devices, wireless endpoints, and secure mobile capabilities.
- Support wireless-device migrations, asset audits, lifecycle refreshes, battery and accessory management, device setup, multi-factor authentication, network connectivity, and basic profile configuration.
- Staff the walk-up customer-support center and deploy or receive IT assets with accurate ticket and work-order documentation.
- Use Remedy, ServiceNow, or an equivalent ITSM platform to log, categorize, prioritize, route, track, resolve, and close incidents and service requests.
- Develop and maintain technical procedures, recurring-issue documentation, knowledge articles, and troubleshooting guides.
- Diagnose and resolve Common Access Card authentication, middleware, card-reader, PKI certificate, and secure VPN issues.
- Use Active Directory to support user accounts, password resets, account unlocking, security-group assignments, permissions, and access-control changes.
- Install, update, and troubleshoot Windows 10 and 11, Microsoft 365, approved VPN clients, virtual desktop environments, enterprise security tools, and approved third-party software.
- Coordinate with software-license managers to support software compliance and approved application use.
- Troubleshoot Layer 1 cabling, Wi-Fi, IP configuration, switch-port, VLAN, and basic LAN/WLAN connectivity issues involving copper, fiber, transceivers, and related components.
- Coordinate with vendors and original equipment manufacturers to resolve complex, warranty, or escalated hardware and software issues.
Required Qualifications
- Current CompTIA Security+ CE or another DoD 8140/8570 IAT Level II baseline certification.
- At least five years of relevant desktop or technical-support experience and the ability to satisfy the contractual education and experience pathway listed below.
- Experience troubleshooting Windows 10 and 11 Enterprise, Microsoft 365, DoD security baselines, and commercial desktop applications.
- Experience administering Active Directory accounts, password resets, account unlocking, security groups, and permissions.
- Hands-on experience troubleshooting PKI certificates, CAC or smart-card middleware, and secure DoD-approved VPN solutions.
- Working knowledge of CAT5/CAT6 cabling, fiber patching, RJ-45 connections, and basic LAN/WLAN troubleshooting.
- Familiarity with PWCS, wireless hardware, and iOS or Android mobile-device configuration and enrollment.
- Experience managing incident and work-order tickets using Remedy, ServiceNow, or an equivalent ITSM platform.
- Ability to provide polished, customer-facing support in a high-tempo military, executive, or similarly professional environment.
- Ability to work independently and collaboratively and support occasional after-hours maintenance or on-call duties.
- Ability to lift, move, unbox, and position IT equipment weighing up to 40 pounds and traverse Pentagon corridors and secure spaces throughout the workday.
Education and Experience
Candidates must satisfy one of the following contractual labor-category pathways:
- Associate degree or applicable accredited training certificate, plus at least five years of general experience, including at least three years of specialized experience.
- Bachelor’s degree in an applicable discipline, plus at least four years of general experience, including at least two years of specialized experience.
- No degree, plus at least eight years of general experience, including at least six years of specialized experience.
Applicable disciplines include computer science or systems, information systems or technology, engineering or engineering technology, software engineering or programming, management, natural sciences, social sciences, mathematics, business, or finance.
Desired Qualifications
- Experience supporting IT operations at the Pentagon, Joint Base Andrews, Joint Base Anacostia-Bolling, an Air Force Communications Focal Point, or another military command center.
- Experience with PWCS asset tracking, property accountability, device provisioning, and lifecycle management.
- Experience deploying operating-system images using Microsoft Endpoint Configuration Manager, SCCM, or another enterprise imaging platform.
- Experience supporting mobile-device management through Microsoft Intune or a comparable platform.
- Strong interpersonal, written, and verbal communication skills with the ability to explain technical solutions to senior military and civilian leaders.
- Strong analytical, troubleshooting, and problem-solving skills.
Salary and Compensation
Salary is commensurate with education, experience, knowledge, skills, abilities, and qualifications. The anticipated salary range for this requisition is $80,000–$115,000 annually. This range is not a guarantee of compensation or an offer amount. The actual salary offered will depend on the position’s responsibilities, relevant qualifications, security clearance, internal equity, applicable market data, contractual labor-category requirements, and applicable laws or requirements.
Who we are
ABSC is a technology and services company that combines the agility of a small business with proven processes refined over more than two decades in business. We specialize in supporting public sector clients in the Intelligence, Defense, Health, and Safety areas. Our team stands ready to deliver the next generation of programs, personnel, and solutions to help advance our federal government customers’ driving innovation, agility, and security across all mission areas.
Some of our benefits include
- Generous PTO plus 11 Federal Holidays
- Retirement Planning – 401k Fully Vested with Match
- Annual Health and Wellness Allowance – buy an Apple Watch, a treadmill, or hit the gym on us
- Career Development – Annual Funds to spend on Education and Training or AI subscriptions
- Volunteer Time Off – Annually, all employees can spend 8 hours directly supporting a charity of choice
- Charitable Match – ABSC matches an employee’s donation to a qualifying charity
- Referral Program – We pay for internal and external referrals!
- LOV Awards – Earn bonus awards throughout the year from our Living Our Values awards program
- Pentagon Parking/Metro Reimbursement Benefit
Apply to join our team today! We are always looking to grow our team—if you know someone who is seeking a new career opportunity, please share this job opening with them. ABSC offers generous external referral bonuses. You don’t need to be an employee to benefit from our Referral Program.
ABSC is a proud V3, Virginia Values Vets, member, which recognizes our commitment to hiring Veterans. If you are a veteran, please be sure to include that in your application.
Equal Opportunity Employer, including veterans and individuals with disabilities.
Absolute Business Solutions Corp (ABSC) is not just another tech company. We’re a community of innovators, engineers, analysts and business professionals working together with our customers to tackle the most complex challenges. For more than 20 years we’ve supported critical Department of Defense (DoD), Intelligence Community (IC), Federal Civilian missions and global, multi-national corporations. We specialize in supporting our clients in the Intelligence, Technology, Defense, AI/ML, and Data Science fields. As we continue to grow at a rapid pace, we need some amazing new professionals to join our team.
The Air Force National Capital Region Information Technology Services program, AFNCR ITS-2, delivers and protects the enterprise IT capabilities supporting senior Air Force leaders, mission partners, and operational users across the National Capital Region. The program sustains secure end-user services, networks, infrastructure, mobility, cybersecurity, and mission-support systems at locations including the Pentagon, Joint Base Andrews, and Joint Base Anacostia-Bolling. Joining this team means providing direct support to users whose missions depend on reliable, responsive, and secure technology every day.
ABSC has an exciting opening for a Desktop Support Technician supporting AFNCR ITS-2 Field Operations at the Pentagon. You will serve as a highly visible, customer-facing technician supporting military personnel, executive leadership, and civilian staff across one of the Department of Defense’s most important operating environments. The role combines Tier 2 desktop support, secure mobility, identity and access support, IT asset deployment, and hands-on troubleshooting throughout the Pentagon complex.
Work Location: 100% onsite at the Pentagon in Arlington, VA
Work Schedule: Day shift, with occasional after-hours scheduled maintenance or on-call rotational support as required.
Security Clearance Required: Active Secret clearance or higher.
Responsibilities
- Provide direct onsite technical analysis, diagnosis, and resolution of complex hardware, software, and peripheral issues for end users and executive customers across the Pentagon complex.
- Install, configure, image, test, maintain, and troubleshoot desktops, laptops, docking stations, monitors, printers, scanners, and related peripheral equipment.
- Provision, issue, receive, and provide Tier 1 support for Personal Wireless Communications Systems, enterprise cellular devices, wireless endpoints, and secure mobile capabilities.
- Support wireless-device migrations, asset audits, lifecycle refreshes, battery and accessory management, device setup, multi-factor authentication, network connectivity, and basic profile configuration.
- Staff the walk-up customer-support center and deploy or receive IT assets with accurate ticket and work-order documentation.
- Use Remedy, ServiceNow, or an equivalent ITSM platform to log, categorize, prioritize, route, track, resolve, and close incidents and service requests.
- Develop and maintain technical procedures, recurring-issue documentation, knowledge articles, and troubleshooting guides.
- Diagnose and resolve Common Access Card authentication, middleware, card-reader, PKI certificate, and secure VPN issues.
- Use Active Directory to support user accounts, password resets, account unlocking, security-group assignments, permissions, and access-control changes.
- Install, update, and troubleshoot Windows 10 and 11, Microsoft 365, approved VPN clients, virtual desktop environments, enterprise security tools, and approved third-party software.
- Coordinate with software-license managers to support software compliance and approved application use.
- Troubleshoot Layer 1 cabling, Wi-Fi, IP configuration, switch-port, VLAN, and basic LAN/WLAN connectivity issues involving copper, fiber, transceivers, and related components.
- Coordinate with vendors and original equipment manufacturers to resolve complex, warranty, or escalated hardware and software issues.
Required Qualifications
- Current CompTIA Security+ CE or another DoD 8140/8570 IAT Level II baseline certification.
- At least five years of relevant desktop or technical-support experience and the ability to satisfy the contractual education and experience pathway listed below.
- Experience troubleshooting Windows 10 and 11 Enterprise, Microsoft 365, DoD security baselines, and commercial desktop applications.
- Experience administering Active Directory accounts, password resets, account unlocking, security groups, and permissions.
- Hands-on experience troubleshooting PKI certificates, CAC or smart-card middleware, and secure DoD-approved VPN solutions.
- Working knowledge of CAT5/CAT6 cabling, fiber patching, RJ-45 connections, and basic LAN/WLAN troubleshooting.
- Familiarity with PWCS, wireless hardware, and iOS or Android mobile-device configuration and enrollment.
- Experience managing incident and work-order tickets using Remedy, ServiceNow, or an equivalent ITSM platform.
- Ability to provide polished, customer-facing support in a high-tempo military, executive, or similarly professional environment.
- Ability to work independently and collaboratively and support occasional after-hours maintenance or on-call duties.
- Ability to lift, move, unbox, and position IT equipment weighing up to 40 pounds and traverse Pentagon corridors and secure spaces throughout the workday.
Education and Experience
Candidates must satisfy one of the following contractual labor-category pathways:
- Associate degree or applicable accredited training certificate, plus at least five years of general experience, including at least three years of specialized experience.
- Bachelor’s degree in an applicable discipline, plus at least four years of general experience, including at least two years of specialized experience.
- No degree, plus at least eight years of general experience, including at least six years of specialized experience.
Applicable disciplines include computer science or systems, information systems or technology, engineering or engineering technology, software engineering or programming, management, natural sciences, social sciences, mathematics, business, or finance.
Desired Qualifications
- Experience supporting IT operations at the Pentagon, Joint Base Andrews, Joint Base Anacostia-Bolling, an Air Force Communications Focal Point, or another military command center.
- Experience with PWCS asset tracking, property accountability, device provisioning, and lifecycle management.
- Experience deploying operating-system images using Microsoft Endpoint Configuration Manager, SCCM, or another enterprise imaging platform.
- Experience supporting mobile-device management through Microsoft Intune or a comparable platform.
- Strong interpersonal, written, and verbal communication skills with the ability to explain technical solutions to senior military and civilian leaders.
- Strong analytical, troubleshooting, and problem-solving skills.
Salary and Compensation
Salary is commensurate with education, experience, knowledge, skills, abilities, and qualifications. The anticipated salary range for this requisition is $80,000–$115,000 annually. This range is not a guarantee of compensation or an offer amount. The actual salary offered will depend on the position’s responsibilities, relevant qualifications, security clearance, internal equity, applicable market data, contractual labor-category requirements, and applicable laws or requirements.
Who we are
ABSC is a technology and services company that combines the agility of a small business with proven processes refined over more than two decades in business. We specialize in supporting public sector clients in the Intelligence, Defense, Health, and Safety areas. Our team stands ready to deliver the next generation of programs, personnel, and solutions to help advance our federal government customers’ driving innovation, agility, and security across all mission areas.
Some of our benefits include
- Generous PTO plus 11 Federal Holidays
- Retirement Planning – 401k Fully Vested with Match
- Annual Health and Wellness Allowance – buy an Apple Watch, a treadmill, or hit the gym on us
- Career Development – Annual Funds to spend on Education and Training or AI subscriptions
- Volunteer Time Off – Annually, all employees can spend 8 hours directly supporting a charity of choice
- Charitable Match – ABSC matches an employee’s donation to a qualifying charity
- Referral Program – We pay for internal and external referrals!
- LOV Awards – Earn bonus awards throughout the year from our Living Our Values awards program
- Pentagon Parking/Metro Reimbursement Benefit
Apply to join our team today! We are always looking to grow our team—if you know someone who is seeking a new career opportunity, please share this job opening with them. ABSC offers generous external referral bonuses. You don’t need to be an employee to benefit from our Referral Program.
ABSC is a proud V3, Virginia Values Vets, member, which recognizes our commitment to hiring Veterans. If you are a veteran, please be sure to include that in your application.
Equal Opportunity Employer, including veterans and individuals with disabilities.
See All 984+ Software Support Specialist Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find JobsSoftware Support Specialist Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Software Support Specialist Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
- People, Technology & Processes19
- CVS Health18
- Belk16
- Empower AI15
- Macy's14
Top Industries Hiring
- Technology & Software
- Healthcare & Medical Services
- Insurance
- Consulting & Professional Services
- Energy
What Virginia Employers Look For
The qualifications that appear most often in software support specialist jobs across Virginia.
- Bachelor's degree in information technology, computer science, or a related technical field
- Two or more years of experience supporting enterprise software applications or SaaS platforms
- Proficiency with ticketing systems such as ServiceNow, Jira, or Zendesk
- Strong troubleshooting skills across Windows, Linux, and cloud-based environments
- Ability to obtain a security clearance for roles supporting federal government clients in Virginia
- Excellent written and verbal communication skills for documenting issues and guiding end users
Software Support Specialist Jobs in Virginia: Frequently Asked Questions
How do you become a software support specialist in Virginia?
Most Virginia employers hire software support specialists with a bachelor's degree in information technology, computer science, or a closely related field, though an associate degree paired with relevant certifications can open entry-level doors. Virginia has no state-issued license for this role, but vendor-neutral credentials such as CompTIA A+, Network+, or ITIL Foundation are widely recognized by Northern Virginia defense contractors and Richmond-area enterprise firms. Hands-on experience with enterprise ticketing platforms strengthens any application significantly.
Which companies hire software support specialists in Virginia?
Employers hiring software support specialists in Virginia right now include People, Technology & Processes, CVS Health, and Belk, based on current listings on Migrate Mate as of November 2026. Virginia's heavy concentration of federal contractors and defense IT firms means many of these openings carry security clearance preferences or requirements.
Which Virginia cities have the most software support specialist jobs?
Arlington, Richmond, and Chantilly account for the largest share of software support specialist openings in Virginia. Northern Virginia's density of federal agencies and defense contractors drives the highest volume, while Richmond's growing financial technology and healthcare IT sectors anchor mid-state demand, and Hampton Roads' military installations and shipbuilding firms generate steady openings in that corridor.
Are there remote software support specialist jobs in Virginia?
Yes, and more than most fields. About 37% of software support specialist openings tied to Virginia are remote or hybrid as of November 2026, reflecting how well the role translates to distributed work environments. Roles focused on cloud platform support, SaaS application troubleshooting, and tier-two escalation tend to offer the most remote flexibility, while on-site requirements are more common for positions tied to classified federal networks.
How can I get hired as a software support specialist in Virginia with little or no experience?
The most realistic entry path is a help desk or IT support associate role, which large Virginia employers like Leidos, SAIC, and Peraton use as a pipeline into higher-tier software support positions. Earning CompTIA A+ or the ITIL Foundation certificate before applying gives candidates a concrete edge with Northern Virginia contractors. Community colleges across the state, including Northern Virginia Community College, offer accelerated IT programs that align directly with these entry requirements.
Where can I find and apply to software support specialist jobs in Virginia?
You can find and apply to software support specialist jobs in Virginia on Migrate Mate, which lists current Virginia openings updated in real time. Search the listings, find the roles that match your background and location, and apply directly through each posting.
See All 984+ Software Support Specialist Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
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