Software Support Specialist Jobs in Herndon, VA
Software Support Specialist jobs in Herndon, Virginia concentrate in the Dulles Tech Corridor, Worldgate, and the Herndon-Monroe business parks, across federal IT contracting, cybersecurity, and enterprise SaaS. Employers actively hiring include Peraton, WSP, and Amazon. See the openings below and apply to the ones that match your experience.
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Showing 5 of 16+ Software Support Specialist jobs
DESCRIPTION
As a Technical Account Manager (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers' innovative and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role — it offers you the opportunity to serve as the primary technical advisor and 'voice of the customer' for organizations ranging from start-ups to Fortune 500 enterprises.
Based in the United States, you will provide bilingual AWS technical support to Mandarin-speaking enterprise customers who have established or are expanding their presence in the US market. These customers span industries including E-commerce, Gaming, FinTech, AI/ML, SaaS, and Social Media. You will work closely with Account Team and AWS Support and Service teams to deliver exceptional customer outcomes.
Full professional proficiency in Mandarin (speaking and writing) is required for this role. Strong working proficiency in English is also required. You will ensure customers receive seamless technical support in their preferred language while navigating the US AWS infrastructure landscape.
This is an exciting time to join — our customers are rapidly adopting Generative AI and AI/ML services on AWS, from Amazon Bedrock and SageMaker to custom model training on GPU infrastructure. As a TAM, you will be at the forefront of helping customers navigate this transformation, guiding them on architecture, operational readiness, and best practices for AI workloads in production. You will also leverage AI-powered tools in your own workflow to deliver faster, more proactive support.
Key job responsibilities
- Act as a single point of contact for Enterprise Support customers, building trusted advisor relationships
- Provide strategic technical guidance across the full cloud adoption lifecycle — from migration planning to operational optimization
- Make recommendations on how new AWS offerings (including GenAI, AI/ML) fit into customer strategy and architecture
- Complete analysis and present periodic reviews of operational performance to customers
- Provide detailed reviews of service disruptions, metrics, and prelaunch planning
- Champion and advocate for customer requirements within AWS (e.g., feature requests, service improvements)
- Participate in customer meetings (onsite or remote) and maintain regular engagement cadence
- Leverage customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
- Work directly with AWS service engineers to ensure customer issues are resolved expediently
- Collaborate with internal teams including DSE, SBAS, and account teams to deliver holistic support
- Available for non-business hours support to handle urgent issues and critical events
BASIC QUALIFICATIONS
- 3+ years of technical engineering experience
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Bachelor's degree
PREFERRED QUALIFICATIONS
- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, MA, Boston - 131,300.00 - 177,600.00 USD annually
USA, VA, Herndon - 131,300.00 - 177,600.00 USD annually
USA, WA, Seattle - 131,300.00 - 177,600.00 USD annually
DESCRIPTION
As a Technical Account Manager (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers' innovative and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role — it offers you the opportunity to serve as the primary technical advisor and 'voice of the customer' for organizations ranging from start-ups to Fortune 500 enterprises.
Based in the United States, you will provide bilingual AWS technical support to Mandarin-speaking enterprise customers who have established or are expanding their presence in the US market. These customers span industries including E-commerce, Gaming, FinTech, AI/ML, SaaS, and Social Media. You will work closely with Account Team and AWS Support and Service teams to deliver exceptional customer outcomes.
Full professional proficiency in Mandarin (speaking and writing) is required for this role. Strong working proficiency in English is also required. You will ensure customers receive seamless technical support in their preferred language while navigating the US AWS infrastructure landscape.
This is an exciting time to join — our customers are rapidly adopting Generative AI and AI/ML services on AWS, from Amazon Bedrock and SageMaker to custom model training on GPU infrastructure. As a TAM, you will be at the forefront of helping customers navigate this transformation, guiding them on architecture, operational readiness, and best practices for AI workloads in production. You will also leverage AI-powered tools in your own workflow to deliver faster, more proactive support.
Key job responsibilities
- Act as a single point of contact for Enterprise Support customers, building trusted advisor relationships
- Provide strategic technical guidance across the full cloud adoption lifecycle — from migration planning to operational optimization
- Make recommendations on how new AWS offerings (including GenAI, AI/ML) fit into customer strategy and architecture
- Complete analysis and present periodic reviews of operational performance to customers
- Provide detailed reviews of service disruptions, metrics, and prelaunch planning
- Champion and advocate for customer requirements within AWS (e.g., feature requests, service improvements)
- Participate in customer meetings (onsite or remote) and maintain regular engagement cadence
- Leverage customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
- Work directly with AWS service engineers to ensure customer issues are resolved expediently
- Collaborate with internal teams including DSE, SBAS, and account teams to deliver holistic support
- Available for non-business hours support to handle urgent issues and critical events
BASIC QUALIFICATIONS
- 3+ years of technical engineering experience
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Bachelor's degree
PREFERRED QUALIFICATIONS
- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, MA, Boston - 131,300.00 - 177,600.00 USD annually
USA, VA, Herndon - 131,300.00 - 177,600.00 USD annually
USA, WA, Seattle - 131,300.00 - 177,600.00 USD annually
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Find JobsSoftware Support Specialist Job Market in Herndon
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- Technology & Software
- Retail
- E-Commerce & Online Marketplaces
- Consulting & Professional Services
Software Support Specialist Jobs in Herndon: Frequently Asked Questions
How do I get a software support specialist job in Herndon?
The strongest path into Herndon's market is through its dense federal IT contracting community, where government-facing firms along the Dulles Corridor consistently hire support specialists to maintain mission-critical software systems. Candidates who hold a CompTIA A+ or Security+ certification stand out because many Herndon employers work on cleared or compliance-heavy contracts. Familiarity with ticketing platforms like ServiceNow and experience supporting enterprise environments gives a clear edge over generalist applicants.
Which companies hire software support specialists in Herndon?
Companies currently hiring software support specialists in Herndon include Peraton, WSP, and Amazon, per current listings on Migrate Mate as of July 2026. Herndon's employer base skews heavily toward defense and intelligence IT contractors, cloud services providers, and SaaS companies serving federal agencies, meaning most openings come from mid-size to large technology firms rather than small local businesses.
Are there remote software support specialist jobs in Herndon?
Yes, though the role skews more toward hybrid than fully remote, since many Herndon employers support government clients with on-site or clearance requirements. About 25% of software support specialist openings tied to Herndon are remote or hybrid as of July 2026, with the most flexible arrangements found in commercial SaaS and cloud-support roles rather than federal-facing positions that require badge access or classified environments.
How can I get a software support specialist job in Herndon with little or no experience?
The most realistic entry path in Herndon is through IT helpdesk or tier-one support roles at the area's many federal IT contractors and managed service providers, which frequently hire candidates who can demonstrate foundational troubleshooting skills even without years of experience. Earning a CompTIA A+ before applying removes a common screening hurdle. Entry-level associate support analyst and IT support technician titles are the lateral moves that most often transition into a full software support specialist role within Herndon's contracting community.
Which industries hire the most software support specialists in Herndon?
Most software support specialist openings in Herndon sit in Technology & Software, Retail, and E-Commerce & Online Marketplaces, per current listings on Migrate Mate as of July 2026. Herndon's position at the core of the Dulles Technology Corridor, adjacent to major federal agency hubs and the region's largest data center concentration, makes those sectors the dominant and sustained source of local demand for this role.
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