Software Support Specialist Jobs in Arlington, VA
Software Support Specialist jobs in Arlington, Virginia are concentrated across the Rosslyn-Ballston Corridor, Pentagon City, and Crystal City, where defense contractors, federal IT agencies, and SaaS companies drive consistent demand for helpdesk, systems troubleshooting, and enterprise application support. Employers hiring right now include Booz Allen Hamilton, Deloitte, and Amazon. See the openings below and apply to the ones that match your experience.
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Showing 5 of 70+ Software Support Specialist jobs
DESCRIPTION
Key job responsibilities
- Lead the resolution of complex customer cases involving routing anomalies, BGP peering issues, connectivity degradation, and internet reachability failures.
- Provide in-depth technical guidance to customers and internal teams during high-severity incidents, partnering with development and operations teams to drive rapid resolution.
- Perform detailed root cause analysis (RCA) for customer-impacting events, identifying systemic issues and collaborating on long-term fixes.
- Act as a subject matter expert (SME) for escalated networking issues, including eBGP peering problems, DNS failures, throughput bottlenecks, and internet path issues.
- Troubleshoot eBGP peering issues with upstream providers, IXPs, and customers, including prefix advertisement problems, route leaks, and path anomalies.
- Troubleshoot SD-WAN/SDN connectivity issues across ISP backbone and customer edge networks, identifying misconfigurations and service-impacting faults.
- Proactively identify support gaps and contribute to tooling, diagnostics, and automation that reduce time to resolution and improve customer experience.
- Develop troubleshooting playbooks, technical guides, and knowledge base articles to enhance case deflection and onboarding of new support engineers.
- Mentor junior support engineers, providing case coaching, knowledge transfer, and technical escalation support.
- Drive operational readiness and support planning for new network features, firmware rollouts, SD-WAN deployments, and regional launches.
- Participate in customer communications for major incidents and complex technical engagements, ensuring clarity, accountability, and technical excellence.
- Work in a rotating shift schedule, including weekdays and weekends, with the requirement to be available for on-call duties as needed to ensure continuous operational coverage.
Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
A day in the life
As an escalated tier role within Amazon Leo Enterprise Customer Support, you will own the resolution of the most complex networking cases that require deep subject matter expertise, from eBGP peering failures with ISP partners to routing anomalies cascading across customer networks spanning continents. We are looking for an SME who thrives in high-pressure environments and brings the technical depth to keep a space-based global network delivering for customers worldwide.
If you have deep expertise in internet routing, strong command of troubleshooting tools, and want to solve unprecedented challenges on a network unlike anything built before, we want to hear from you.
BASIC QUALIFICATIONS
- Experience in technical support
- 5+ years of experience in ISP network operations, network engineering, or internet-facing network roles with focus on system troubleshooting and technical support.
- CCNP (Cisco Certified Network Professional) or JNCIP (Juniper Networks Certified Internet Professional) in Routing & Switching or Data Center, or equivalent experience in ISP networks.
- Deep ISP operational knowledge: troubleshooting eBGP peering failures, transit/peering issues, prefix advertisement problems, AS-path anomalies, route leaks, internet exchange connectivity, and core/edge routing faults.
- Experience troubleshooting SD-WAN platforms (e.g., Cisco Viptela, VMware VeloCloud, Fortinet, Versa Networks) and/or SDN controller connectivity issues.
- Proficiency in network protocols (TCP/IP, BGP, OSPF, IS-IS, DNS, DHCP, HTTP/S) and internet troubleshooting tools (traceroute, mtr, tcpdump, looking glass, BGP route collectors, packet captures, flow analysis).
- Working knowledge of AWS networking services (VPC, Direct Connect, Transit Gateway, Route 53) and the ability to troubleshoot customer connectivity into AWS environments.
- Strong track record of analyzing complex technical issues on the internet, managing customer escalations through resolution, and documenting technical solutions and SOPs.
- NOC/operations background with experience in incident management, escalation procedures, emergency response, and on-call support scenarios.
PREFERRED QUALIFICATIONS
- CCIE (Cisco Certified Internetwork Expert) or JNCIE (Juniper Networks Certified Internet Expert) in Routing & Switching or Data Center.
- AWS Certified Solutions Architect, Cloud Practitioner, Advanced Networking Specialty, or Azure equivalent (AZ-900, AZ-700).
- Experience with network automation: Python, Ansible, Terraform, NAPALM, or Netmiko.
- Strong network administration experience including DNS management, firewall configuration, and ACL/policy design.
- Experience with MPLS, Segment Routing (SR-MPLS, SRv6), and traffic engineering.
- Familiarity with RPKI, IRR/RADB, and internet routing security best practices.
- Knowledge of cloud networking (AWS, Azure, GCP) and hybrid/multi-cloud connectivity.
- Experience with network monitoring platforms (PRTG, SolarWinds, Datadog, Grafana).
- Strong understanding of networking protocols and troubleshooting tools (TCP/IP, BGP, DNS, DHCP, HTTP/S, tcpdump, traceroute, mtr, etc.).
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Arlington - 95,600.00 - 160,000.00 USD annually
DESCRIPTION
Key job responsibilities
- Lead the resolution of complex customer cases involving routing anomalies, BGP peering issues, connectivity degradation, and internet reachability failures.
- Provide in-depth technical guidance to customers and internal teams during high-severity incidents, partnering with development and operations teams to drive rapid resolution.
- Perform detailed root cause analysis (RCA) for customer-impacting events, identifying systemic issues and collaborating on long-term fixes.
- Act as a subject matter expert (SME) for escalated networking issues, including eBGP peering problems, DNS failures, throughput bottlenecks, and internet path issues.
- Troubleshoot eBGP peering issues with upstream providers, IXPs, and customers, including prefix advertisement problems, route leaks, and path anomalies.
- Troubleshoot SD-WAN/SDN connectivity issues across ISP backbone and customer edge networks, identifying misconfigurations and service-impacting faults.
- Proactively identify support gaps and contribute to tooling, diagnostics, and automation that reduce time to resolution and improve customer experience.
- Develop troubleshooting playbooks, technical guides, and knowledge base articles to enhance case deflection and onboarding of new support engineers.
- Mentor junior support engineers, providing case coaching, knowledge transfer, and technical escalation support.
- Drive operational readiness and support planning for new network features, firmware rollouts, SD-WAN deployments, and regional launches.
- Participate in customer communications for major incidents and complex technical engagements, ensuring clarity, accountability, and technical excellence.
- Work in a rotating shift schedule, including weekdays and weekends, with the requirement to be available for on-call duties as needed to ensure continuous operational coverage.
Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
A day in the life
As an escalated tier role within Amazon Leo Enterprise Customer Support, you will own the resolution of the most complex networking cases that require deep subject matter expertise, from eBGP peering failures with ISP partners to routing anomalies cascading across customer networks spanning continents. We are looking for an SME who thrives in high-pressure environments and brings the technical depth to keep a space-based global network delivering for customers worldwide.
If you have deep expertise in internet routing, strong command of troubleshooting tools, and want to solve unprecedented challenges on a network unlike anything built before, we want to hear from you.
BASIC QUALIFICATIONS
- Experience in technical support
- 5+ years of experience in ISP network operations, network engineering, or internet-facing network roles with focus on system troubleshooting and technical support.
- CCNP (Cisco Certified Network Professional) or JNCIP (Juniper Networks Certified Internet Professional) in Routing & Switching or Data Center, or equivalent experience in ISP networks.
- Deep ISP operational knowledge: troubleshooting eBGP peering failures, transit/peering issues, prefix advertisement problems, AS-path anomalies, route leaks, internet exchange connectivity, and core/edge routing faults.
- Experience troubleshooting SD-WAN platforms (e.g., Cisco Viptela, VMware VeloCloud, Fortinet, Versa Networks) and/or SDN controller connectivity issues.
- Proficiency in network protocols (TCP/IP, BGP, OSPF, IS-IS, DNS, DHCP, HTTP/S) and internet troubleshooting tools (traceroute, mtr, tcpdump, looking glass, BGP route collectors, packet captures, flow analysis).
- Working knowledge of AWS networking services (VPC, Direct Connect, Transit Gateway, Route 53) and the ability to troubleshoot customer connectivity into AWS environments.
- Strong track record of analyzing complex technical issues on the internet, managing customer escalations through resolution, and documenting technical solutions and SOPs.
- NOC/operations background with experience in incident management, escalation procedures, emergency response, and on-call support scenarios.
PREFERRED QUALIFICATIONS
- CCIE (Cisco Certified Internetwork Expert) or JNCIE (Juniper Networks Certified Internet Expert) in Routing & Switching or Data Center.
- AWS Certified Solutions Architect, Cloud Practitioner, Advanced Networking Specialty, or Azure equivalent (AZ-900, AZ-700).
- Experience with network automation: Python, Ansible, Terraform, NAPALM, or Netmiko.
- Strong network administration experience including DNS management, firewall configuration, and ACL/policy design.
- Experience with MPLS, Segment Routing (SR-MPLS, SRv6), and traffic engineering.
- Familiarity with RPKI, IRR/RADB, and internet routing security best practices.
- Knowledge of cloud networking (AWS, Azure, GCP) and hybrid/multi-cloud connectivity.
- Experience with network monitoring platforms (PRTG, SolarWinds, Datadog, Grafana).
- Strong understanding of networking protocols and troubleshooting tools (TCP/IP, BGP, DNS, DHCP, HTTP/S, tcpdump, traceroute, mtr, etc.).
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Arlington - 95,600.00 - 160,000.00 USD annually
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Find JobsSoftware Support Specialist Job Market in Arlington
Who's Hiring
Top Industries Hiring
- Retail
- Technology & Software
- Distribution & Wholesale
- E-Commerce & Online Marketplaces
- Education
Software Support Specialist Jobs in Arlington: Frequently Asked Questions
How do I get a software support specialist job in Arlington?
Targeting employers in Arlington's dominant sectors gives you the clearest path: defense IT contractors along the Rosslyn-Ballston Corridor, federal civilian agencies clustered near Pentagon City, and SaaS or cloud companies anchored in Crystal City and National Landing. Candidates who can support both commercial software and government systems stand out. Familiarity with ticketing platforms like ServiceNow or Jira and any experience supporting classified or government environments will sharpen your edge in this market.
Which companies hire software support specialists in Arlington?
Arlington software support specialist roles are posted by Booz Allen Hamilton, Deloitte, and Amazon and others right now, based on current listings on Migrate Mate as of July 2026. The local employer mix skews heavily toward defense contractors, federal IT service providers, and technology firms that hold government contracts or maintain regulated enterprise platforms.
Are there remote software support specialist jobs in Arlington?
Yes, though availability depends on the role. Software support work that involves hands-on hardware, secure government facilities, or on-site client environments is typically in-person, while application support, helpdesk, and SaaS customer success roles run more remote-friendly. About 26% of software support specialist openings tied to Arlington are remote or hybrid as of July 2026. Application and cloud-platform support positions with commercial employers in National Landing tend to offer the most remote flexibility locally.
How can I get a software support specialist job in Arlington with little or no experience?
The most realistic entry path in Arlington is through IT helpdesk or desktop support roles at defense contractors and federal IT service providers, many of which hire junior candidates and promote from within. Smaller GovTech firms in the Crystal City and National Landing area often take on associate support analysts with CompTIA A+ or ITIL Foundation credentials. Volunteering to support software rollouts at nonprofits or government-adjacent organizations in the region also builds the documented ticket-handling experience Arlington employers expect.
Which industries hire the most software support specialists in Arlington?
Most software support specialist openings in Arlington sit in Retail, Technology & Software, and Distribution & Wholesale, per current listings on Migrate Mate as of July 2026. Arlington's proximity to the Pentagon and major federal agencies drives outsized demand from defense and government IT services, while the National Landing tech cluster continues to attract commercial SaaS and cloud companies that need dedicated application support staff.
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