Digital Operations Coordinator Jobs
Digital Operations Coordinator jobs are open across healthcare, tech, financial services, and retail, from entry-level to senior coordinator, with specializations in workflow automation, platform administration, and cross-functional project support. See the openings below and apply to the ones that match your experience.
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Department
INDIANA UNIVERSITY ONLINE (UA-OEC-IUBLA)
Department Information
Indiana University (IU) Online is dedicated to maintaining the academic integrity of an IU degree while expanding online education offerings to students locally, nationally, and internationally. As a university-wide office, IU Online provides strategic leadership in delivering online education, leveraging IU's scale, resources, and reputation. In alignment with the IU 2030 Strategic Plan , IU Online advances student access and success through innovative online programs and services developed in collaboration with IU campuses.
IU Online, under the Office of the Vice President for Student Success (VPSS) , partners with IU's academic units, as well as UITS' Teaching and Learning Technologies (TLT) for instructional design and learning technology and with University Communications and Marketing (UCM) for marketing, to develop, launch, and maintain online programs. As of Fall 2026, IU Online offers nearly 200 academic programs, 50 of which are collaborative academic programs across IU's 9 campuses with an enrollment of 11,063 students. The office manages admissions, recruitment, student services, administration, advising, reporting, program and assessment support, and compliance for online programs.
Job Summary
Department Specific Responsibilities
- Reports to the Manager, Non-Credit Learning and Digital Credentials and supports the administration, operation, and continuous improvement of Indiana University's non-credit learning and digital credentialing platforms.
- Serves as a primary point of contact for learners and university stakeholders seeking information, consultation, training, or assistance with IU Expand and digital credentialing services.
- Monitors shared service inboxes and manages inquiries from initial contact through resolution, follow-up, or escalation.
- Assists users with account access, registration, enrollment, course participation, payments, refunds, digital credentials, and related platform questions.
- Investigates and resolves routine and moderately complex platform, account, enrollment, credentialing, and administrative issues.
- Coordinates with university partners on matters involving accessibility, security, payments, identity management, system integrations, vendor support, and other specialized areas.
- Processes requests received through Qualtrics forms, shared inboxes, and other approved intake channels.
- Reviews submissions for completeness, accuracy, and alignment with established requirements and coordinates necessary documentation, approvals, and follow-up.
- Configures and maintains assigned platform components, digital badge records, issuer information, user access, and related administrative settings.
- Reviews new and updated IU Expand listings for accuracy, consistency, usability, accessibility considerations, and adherence to platform standards.
- Maintains records, tracks workflow progress, documents troubleshooting activities, and supports knowledge sharing and operational continuity.
- Identifies recurring questions, support trends, and opportunities to improve forms, documentation, training resources, communications, and administrative processes.
- Participates in testing platform enhancements, workflow changes, and service improvements and provides feedback from the user-support perspective.
General Responsibilities
- Provides experienced assistance with project management activities, resource allocation, and communication.
- Develops a schedule designed to meet necessary deadlines and communicates with team members.
- Monitors project progress and handles highly complex issues that arise.
- Ensures projects adhere to frameworks and all documentation is maintained appropriately for each project.
- Allocates tasks and assignments to lower-level appointed staff and monitors their performance.
- Performs a variety of administrative skills and prepares correspondence related to the project.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
- High school diploma or equivalent (such as HSED or GED.)
Preferred
- Bachelor's degree.
WORK EXPERIENCE
Required
- 4 years of relevant experience.
Preferred
- Experience working in a complex, decentralized higher education environment.
- Experience providing customer or technical support for a technology platform or online service.
SKILLS
Required
- Demonstrates project management skills.
- Proficient written and verbal communication skills.
- Excellent collaboration and team building skills.
- Demonstrates time management and priority setting skills.
- Effective interpersonal skills.
- Ability to lead/manage others.
- Ability to drive multiple projects to successful completion.
Preferred
- Experience coordinating administrative workflows, documentation, training materials, projects, or service requests.
- Experience working with learning technologies, continuing or professional education, digital credentials, or higher education services.
- Excellent customer service, collaboration, and problem-solving abilities.
- Ability to learn technology platforms, follow established processes, and identify solutions to operational and user needs.
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Additional Information
IU Expand is Indiana University's centralized platform for continuing education, professional development, employee training, public outreach, and other non-credit learning opportunities. The platform hosts 2,000 plus courses, has served more than 170,000 unique learners, and has generated more than $1.8 million in revenue since its paywall launched in 2017.
Indiana University also uses Parchment Digital Badging, formerly Canvas Credentials, to issue verified digital credentials recognizing learning activities, achievements, skills, and competencies. Digital badges and micro-credentials may recognize for-credit learning, non-credit learning, or a combination of the 2.
Work Location
2805 East10th Street
Bloomington, Indiana 47408
This position is eligible to work a hybrid schedule (mix between in-person work and remote), subject to change in the future based on university policy and business needs.
Advertised Salary
$23.45-$26.45 per hour
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
- Comprehensive medical and dental insurance
- Health savings account with generous IU contributions
- Healthcare and dependent care flexible spending accounts
- Basic group life insurance paid by IU
- Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death and dismemberment insurance
- Base retirement plan with generous IU contributions, subject to vesting
- Voluntary supplemental retirement plan options
- Tuition subsidy for employees and family members taking IU courses
- 10 paid holidays plus a paid winter break each year
- Generous paid time off plans
- Paid leave for new parents and IU-sponsored volunteer events
- Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification
Career Level: Mastery
FLSA: Nonexempt
Job Function: General Administration
Job Family: Project Management
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
Contact Us
Request Support
Telephone: 812-856-1234
Department
INDIANA UNIVERSITY ONLINE (UA-OEC-IUBLA)
Department Information
Indiana University (IU) Online is dedicated to maintaining the academic integrity of an IU degree while expanding online education offerings to students locally, nationally, and internationally. As a university-wide office, IU Online provides strategic leadership in delivering online education, leveraging IU's scale, resources, and reputation. In alignment with the IU 2030 Strategic Plan , IU Online advances student access and success through innovative online programs and services developed in collaboration with IU campuses.
IU Online, under the Office of the Vice President for Student Success (VPSS) , partners with IU's academic units, as well as UITS' Teaching and Learning Technologies (TLT) for instructional design and learning technology and with University Communications and Marketing (UCM) for marketing, to develop, launch, and maintain online programs. As of Fall 2026, IU Online offers nearly 200 academic programs, 50 of which are collaborative academic programs across IU's 9 campuses with an enrollment of 11,063 students. The office manages admissions, recruitment, student services, administration, advising, reporting, program and assessment support, and compliance for online programs.
Job Summary
Department Specific Responsibilities
- Reports to the Manager, Non-Credit Learning and Digital Credentials and supports the administration, operation, and continuous improvement of Indiana University's non-credit learning and digital credentialing platforms.
- Serves as a primary point of contact for learners and university stakeholders seeking information, consultation, training, or assistance with IU Expand and digital credentialing services.
- Monitors shared service inboxes and manages inquiries from initial contact through resolution, follow-up, or escalation.
- Assists users with account access, registration, enrollment, course participation, payments, refunds, digital credentials, and related platform questions.
- Investigates and resolves routine and moderately complex platform, account, enrollment, credentialing, and administrative issues.
- Coordinates with university partners on matters involving accessibility, security, payments, identity management, system integrations, vendor support, and other specialized areas.
- Processes requests received through Qualtrics forms, shared inboxes, and other approved intake channels.
- Reviews submissions for completeness, accuracy, and alignment with established requirements and coordinates necessary documentation, approvals, and follow-up.
- Configures and maintains assigned platform components, digital badge records, issuer information, user access, and related administrative settings.
- Reviews new and updated IU Expand listings for accuracy, consistency, usability, accessibility considerations, and adherence to platform standards.
- Maintains records, tracks workflow progress, documents troubleshooting activities, and supports knowledge sharing and operational continuity.
- Identifies recurring questions, support trends, and opportunities to improve forms, documentation, training resources, communications, and administrative processes.
- Participates in testing platform enhancements, workflow changes, and service improvements and provides feedback from the user-support perspective.
General Responsibilities
- Provides experienced assistance with project management activities, resource allocation, and communication.
- Develops a schedule designed to meet necessary deadlines and communicates with team members.
- Monitors project progress and handles highly complex issues that arise.
- Ensures projects adhere to frameworks and all documentation is maintained appropriately for each project.
- Allocates tasks and assignments to lower-level appointed staff and monitors their performance.
- Performs a variety of administrative skills and prepares correspondence related to the project.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
- High school diploma or equivalent (such as HSED or GED.)
Preferred
- Bachelor's degree.
WORK EXPERIENCE
Required
- 4 years of relevant experience.
Preferred
- Experience working in a complex, decentralized higher education environment.
- Experience providing customer or technical support for a technology platform or online service.
SKILLS
Required
- Demonstrates project management skills.
- Proficient written and verbal communication skills.
- Excellent collaboration and team building skills.
- Demonstrates time management and priority setting skills.
- Effective interpersonal skills.
- Ability to lead/manage others.
- Ability to drive multiple projects to successful completion.
Preferred
- Experience coordinating administrative workflows, documentation, training materials, projects, or service requests.
- Experience working with learning technologies, continuing or professional education, digital credentials, or higher education services.
- Excellent customer service, collaboration, and problem-solving abilities.
- Ability to learn technology platforms, follow established processes, and identify solutions to operational and user needs.
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Additional Information
IU Expand is Indiana University's centralized platform for continuing education, professional development, employee training, public outreach, and other non-credit learning opportunities. The platform hosts 2,000 plus courses, has served more than 170,000 unique learners, and has generated more than $1.8 million in revenue since its paywall launched in 2017.
Indiana University also uses Parchment Digital Badging, formerly Canvas Credentials, to issue verified digital credentials recognizing learning activities, achievements, skills, and competencies. Digital badges and micro-credentials may recognize for-credit learning, non-credit learning, or a combination of the 2.
Work Location
2805 East10th Street
Bloomington, Indiana 47408
This position is eligible to work a hybrid schedule (mix between in-person work and remote), subject to change in the future based on university policy and business needs.
Advertised Salary
$23.45-$26.45 per hour
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
- Comprehensive medical and dental insurance
- Health savings account with generous IU contributions
- Healthcare and dependent care flexible spending accounts
- Basic group life insurance paid by IU
- Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death and dismemberment insurance
- Base retirement plan with generous IU contributions, subject to vesting
- Voluntary supplemental retirement plan options
- Tuition subsidy for employees and family members taking IU courses
- 10 paid holidays plus a paid winter break each year
- Generous paid time off plans
- Paid leave for new parents and IU-sponsored volunteer events
- Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification
Career Level: Mastery
FLSA: Nonexempt
Job Function: General Administration
Job Family: Project Management
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
Contact Us
Request Support
Telephone: 812-856-1234
Digital Operations Coordinator Jobs by Experience Level
See All 119+ Digital Operations Coordinator Jobs
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Find JobsDigital Operations Coordinator Job Market
Who's Hiring
Top Industries Hiring
- Music
- Manufacturing
- Staffing & Recruiting
- Technology & Software
- Investment & Asset Management
What Employers Look For
The qualifications that appear most often in digital operations coordinator jobs.
- Experience managing digital workflows or operations processes in a cross-functional environment
- Proficiency with project management tools such as Asana, Monday.com, Jira, or similar platforms
- Strong data entry accuracy and experience maintaining records in a CRM or operations database
- Ability to coordinate across multiple departments and communicate clearly with non-technical stakeholders
- Familiarity with applicant tracking systems, marketing automation platforms, or content management systems
- Bachelor's degree in business administration, communications, information systems, or a related field
Tips for Your Digital Operations Coordinator Job Search
Tailor your resume to each posting
Digital operations coordinator job descriptions vary widely between industries. Pull the exact platform names, process terms, and KPIs from each posting and mirror them in your resume bullets so your application clears the ATS screening step.
Show process ownership, not just task support
Hiring managers want coordinators who own a workflow end to end, not just execute steps. Reframe bullet points to show you built, improved, or maintained a process, and name the tools and stakeholders involved.
Apply early to roles that fit
Migrate Mate lists digital operations coordinator openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your tools
If your experience is in a specific platform stack, search for postings that name those tools explicitly. A role requiring your exact combination of project management software and CRM experience will move you much further than a generic operations posting.
Prepare a process improvement example
Almost every digital operations coordinator interview includes a question about fixing a broken workflow. Prepare one concrete story with a clear before-and-after, the tool or system you used, and a measurable outcome you can describe without citing internal figures.
Negotiate scope before you negotiate pay
In offers for coordinator roles, the number of teams you support and the systems you own directly affect your leverage at the next review cycle. Clarify reporting lines and system access before you finalize acceptance.
Digital Operations Coordinator Jobs: Frequently Asked Questions
Which companies are hiring the most digital operations coordinators?
Qdoba, GRAY MEDIA, and Nexstar Media Group are hiring the most digital operations coordinators right now, with openings concentrated in California, Florida, and New York, based on current listings on Migrate Mate as of November 2026. Industries with the highest hiring volume include healthcare systems, financial services firms, and enterprise technology companies.
How many digital operations coordinator jobs are remote?
About 60% of digital operations coordinator openings are fully remote or hybrid as of November 2026, reflecting strong demand for distributed operations support. Sub-areas like marketing operations, platform administration, and revenue operations coordination tend to offer the highest share of remote and hybrid arrangements compared to on-site facilities or logistics-adjacent roles.
How do you become a digital operations coordinator?
Start with a foundation in business operations, project coordination, or a related function, and build hands-on experience with the platforms most common in your target industry. Demonstrate that you can own a workflow from intake to completion, document processes clearly, and work across teams without direct authority. Roles in administrative coordination, project support, or operations associate positions are common entry points that build the credentials hiring managers look for.
Can you get a digital operations coordinator job with little experience?
Yes, entry-level digital operations coordinator roles exist and typically look for strong organizational skills, comfort with digital tools, and the ability to manage competing priorities rather than years of prior experience. Internships, administrative assistant roles, and operations associate positions all transfer directly. Building a short portfolio of process documentation, workflow diagrams, or project trackers you have created yourself can close experience gaps effectively.
What does the digital operations coordinator interview process look like?
Most interviews follow a two to three stage format: an initial screen with a recruiter or hiring manager, a skills-focused interview with the operations team, and sometimes a practical exercise such as mapping a workflow or auditing a sample process. Interviewers consistently ask about tools you have used, how you handle competing priorities, and a specific example of a process you improved or built from scratch.
Where can I find and apply to digital operations coordinator jobs?
You can find and apply to digital operations coordinator jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that fit your experience level, industry background, and preferred location, then apply directly to each opening that matches.
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