Director Of Membership Jobs

Education and/or Experience

• Bachelor’s degree in Business Administration, Hospitality or Resort Management, Communications, Public Relations or related major and three (3) years of work experience in the hospitality industry.
• Five years of relevant work experience.

Job Knowledge, Core Competencies and Expectations

• Ability to establish and maintain effective relationships with supervisory/administrative staff, employees, guests and the general public.
• Direct and oversee the activities of the Membership Department and control its budget.
• Knowledge of and ability to perform required role in emergency situations.

Job Summary (Essential Functions)

• Develop and implement programs, projects and activities designed to increase and retain membership in the club.
• Represent the club in its relationships with numerous external constituencies.

Job Tasks/Duties

• Maintains the club’s database (membership register) of members’ files.
• Develops and ensures that established procedures for processing prospective members’ applications are consistently followed.
• Plans and implements strategies to meet club membership goals.
• Processes all requests for and transfers of membership.
• Assists prospective members in fulfilling application requirements.
• Conducts tours for prospective members.
• Conducts orientation program for new members.
• Promotes club activities using flyers, social media, newsletters, direct mail flyers, notices on club website and other means.
• Coordinates with the Events Manager the updating of the club’s master calendar.
• Maintains online member directory.
• Holds prospective member functions.
• Calls and requests active members to make personal referrals and to assist with recruitment efforts.
• Processes member resignations; develops reports and undertakes special projects as applicable if membership retention problems arise.
• Determines markets to be canvassed for qualified individuals and completes and maintains perpetual member invitee roster.
• Assesses the need for and makes recommendations regarding membership classifications to help ensure that the needs of ever-changing markets are met.
• Personally meets each club member and instills confidence that the club is operated in the best interests of the membership.
• Serves on applicable club committees to assure members’ interests are consistently addressed.
• Follows-up on telemarketing efforts, member referrals, leads from staff, catering contracts, lists, publications, etc.
• Organizes production of membership kits for sales calls, “blitzes” and direct mail activities.
• Researches the need for ongoing sales promotions regarding demographics, market segmentation data, etc.
• Provides sales and other applicable training for staff members.
• Tracks the success and overall performance of all membership activities.
• Coordinates development of the social activities and social calendar for the club.
• Maintains a file of club history information.
• Coordinates all club public relations efforts, members’ newsletters, news and media events, use of social media, and club promotional materials.
• Conducts annual club survey on membership dues, equity, practices and fees. Surveys may occur multiple times a year on various subjects.
• Attends management and staff meetings.
• Effectively responds to member comments in accordance with club standards, policies and rules; uses ideas, feedback and suggestions to continuously improve the services provided to members.
• Develops and adheres to a departmental budget; after approval, monitors and takes corrective action as necessary to help assure that budget goals are attained.
• Recruits, trains, supervises, schedules and evaluates subordinates according to established club procedures.
• Reports approved new members to the Controller to initiate proper administration of their memberships; ensures that applications are completely and properly filled out, that initiation fees are collected and that new members understand the privileges and costs of becoming a member.
• Provides notices and agenda for and invites and maintains minutes of the club’s membership committee.
• Maintains club’s member bulletin boards.
• Works with the Food and Beverage Department as needed to coordinate special member events.
• Surveys other clubs for information useful in setting and revising club membership policies.
• Oversees the administration of all membership rules and regulations to ensure consistency in interpretation and application; updates club rules and regulations and keeps members informed of changes.
• Manages suspension list and handles communication with dissatisfied members.
• Responsible for maintaining confidentiality of all member information.
• Is present during club operating hours and events to assist in meeting and greeting members and guests.
• Completes other appropriate assignments made by the General Manager.

Physical Demands and Work Environment

• Must be able to reach, bend, stoop, stand and lift up to 40 pounds.
• Must be able to sit for prolonged periods of time.
• Moderate noise level in the work environment.

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid time off
• Relocation assistance

Work Location: In person