Director of Practice Operations Jobs
Director of Practice Operations jobs are open across healthcare, law, dental, and veterinary organizations, from manager-level to senior director, with common specializations in clinical workflow optimization, multi-site practice management, and revenue cycle oversight. Find a role that fits below and apply directly.
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At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Lockton is seeking a strategic and results-oriented Director of Operations to lead operational excellence across our Technology Practice's Small and Middle Market client segment. This leadership role is responsible for driving operational strategy, service delivery consistency, process optimization, and team performance to support continued growth and exceptional client outcomes.
The Director of Operations will partner closely with Producers, Client Executives, Account Management leaders, and Practice Leadership to develop scalable processes, enhance client service models, improve operational efficiency, and support profitable growth. The ideal candidate is a collaborative leader with deep insurance brokerage expertise, proven operational leadership experience, and a passion for building high-performing teams in a dynamic and evolving environment.
Key Responsibilities
- Lead operational strategy and execution for Lockton's Technology Practice Small and Middle Market client segment, ensuring scalable growth and service excellence.
- Partner with Practice Leadership, Producers, Client Executives, and Service Teams to optimize client delivery models and operational effectiveness.
- Develop and implement processes, workflows, and best practices that drive efficiency, consistency, and profitable growth.
- Establish and monitor key performance indicators (KPIs), operational metrics, and service standards to support business objectives.
- Lead, mentor, and develop high-performing operations and client service teams, fostering a culture of accountability and continuous improvement.
- Drive technology adoption, workflow automation, and process improvement initiatives to enhance operational performance.
- Collaborate with leadership on workforce planning, resource allocation, budgeting, and capacity management.
- Support client retention efforts by ensuring exceptional service delivery and helping resolve complex operational or service issues.
- Ensure compliance with company policies, carrier requirements, and applicable industry regulations.
- Identify operational risks and opportunities and make recommendations that support strategic business goals.
Qualifications
- Bachelor's degree in Business Administration, Insurance, Risk Management, Finance, or a related field; equivalent experience will be considered.
- 10+ years of experience within the insurance brokerage, risk management, employee benefits, or professional services industry.
- 5+ years of leadership experience overseeing operations, client service, or related business functions.
- Strong knowledge of commercial insurance brokerage operations, service delivery models, and agency management practices.
- Experience supporting technology industry clients and understanding the unique risks and insurance needs of growth-focused organizations preferred.
- Demonstrated success leading process improvement, operational transformation, and organizational growth initiatives.
- Proven ability to build, develop, and lead high-performing teams across multiple functions.
- Strong analytical, financial, and strategic planning skills with the ability to use data to drive business decisions.
- Excellent communication, relationship management, and stakeholder influence skills.
- Proficiency with Microsoft Office Suite and brokerage management systems, with the ability to travel as business needs require.
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Lockton is seeking a strategic and results-oriented Director of Operations to lead operational excellence across our Technology Practice's Small and Middle Market client segment. This leadership role is responsible for driving operational strategy, service delivery consistency, process optimization, and team performance to support continued growth and exceptional client outcomes.
The Director of Operations will partner closely with Producers, Client Executives, Account Management leaders, and Practice Leadership to develop scalable processes, enhance client service models, improve operational efficiency, and support profitable growth. The ideal candidate is a collaborative leader with deep insurance brokerage expertise, proven operational leadership experience, and a passion for building high-performing teams in a dynamic and evolving environment.
Key Responsibilities
- Lead operational strategy and execution for Lockton's Technology Practice Small and Middle Market client segment, ensuring scalable growth and service excellence.
- Partner with Practice Leadership, Producers, Client Executives, and Service Teams to optimize client delivery models and operational effectiveness.
- Develop and implement processes, workflows, and best practices that drive efficiency, consistency, and profitable growth.
- Establish and monitor key performance indicators (KPIs), operational metrics, and service standards to support business objectives.
- Lead, mentor, and develop high-performing operations and client service teams, fostering a culture of accountability and continuous improvement.
- Drive technology adoption, workflow automation, and process improvement initiatives to enhance operational performance.
- Collaborate with leadership on workforce planning, resource allocation, budgeting, and capacity management.
- Support client retention efforts by ensuring exceptional service delivery and helping resolve complex operational or service issues.
- Ensure compliance with company policies, carrier requirements, and applicable industry regulations.
- Identify operational risks and opportunities and make recommendations that support strategic business goals.
Qualifications
- Bachelor's degree in Business Administration, Insurance, Risk Management, Finance, or a related field; equivalent experience will be considered.
- 10+ years of experience within the insurance brokerage, risk management, employee benefits, or professional services industry.
- 5+ years of leadership experience overseeing operations, client service, or related business functions.
- Strong knowledge of commercial insurance brokerage operations, service delivery models, and agency management practices.
- Experience supporting technology industry clients and understanding the unique risks and insurance needs of growth-focused organizations preferred.
- Demonstrated success leading process improvement, operational transformation, and organizational growth initiatives.
- Proven ability to build, develop, and lead high-performing teams across multiple functions.
- Strong analytical, financial, and strategic planning skills with the ability to use data to drive business decisions.
- Excellent communication, relationship management, and stakeholder influence skills.
- Proficiency with Microsoft Office Suite and brokerage management systems, with the ability to travel as business needs require.
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 13,100+ Associates doing business in over 155 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
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Director of Practice Operations Jobs by Experience Level
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Find JobsDirector of Practice Operations Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in director of practice operations jobs.
- Five or more years of healthcare, legal, or multi-site practice operations management experience
- Proficiency with practice management software such as Epic, Athenahealth, or Dentrix
- Demonstrated experience managing budgets, revenue cycle, and financial reporting
- Bachelor's degree in healthcare administration, business, or a related field
- Experience leading cross-functional teams including clinical, administrative, and billing staff
- Familiarity with regulatory compliance, credentialing, and accreditation standards
Tips for Your Director of Practice Operations Job Search
Quantify operational improvements on your resume
Hiring managers for this role scan for measurable outcomes, not just duties. Replace vague phrases like 'improved efficiency' with specific results tied to patient throughput, staff utilization, or cost reduction. Numbers make your resume stand out in a crowded applicant pool.
Tailor your resume to practice type
A director of practice operations resume built for a multi-site dental group reads differently than one for a law firm or specialty clinic. Align your terminology, metrics, and system names to the specific practice type in each job listing before you apply.
Apply early to roles that fit
Migrate Mate lists director of practice operations openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your EHR or PMS
Many listings specify a preferred electronic health record or practice management system. If you have hands-on experience with the platform they name, say so explicitly in your cover letter and resume summary. Generic applications get screened out before a human sees them.
Prepare a turnaround or build-out story for interviews
Interviewers for director-level ops roles almost always ask for a specific example of a process you fixed or a practice you helped scale. Have one detailed, structured story ready that walks through the problem, your actions, and the outcome.
Negotiate scope before you negotiate compensation
Before accepting an offer, clarify what you will own: number of locations, direct reports, vendor relationships, and budget authority. Misaligned scope expectations are the most common reason new directors of practice operations leave within the first year.
Director of Practice Operations Jobs: Frequently Asked Questions
Which companies are hiring the most director of practice operationss?
The most active employers for director of practice operationss right now are UAB Medicine, Lumaire, and Penn Medicine, and the most openings are in Maine, Alabama, and Indiana, based on current listings on Migrate Mate as of November 2026. Healthcare groups, dental service organizations, and multi-specialty clinics tend to post the most volume at this level.
How many director of practice operations jobs are remote?
About 67% of director of practice operations openings are fully remote or hybrid as of November 2026, though the role is predominantly on-site given its operational nature. Functions most likely to allow remote flexibility include analytics, vendor management, credentialing coordination, and administrative oversight for organizations with distributed locations.
How do you become a director of practice operations?
Most directors of practice operations start in practice management, office administration, or clinical operations coordinator roles and build up over several years. You'll typically need progressively responsible experience managing staff, budgets, and workflows across a practice or group of locations. Earning a credential in healthcare administration and gaining exposure to revenue cycle management, compliance, and EHR systems accelerates the path to director-level roles.
Can you get hired as a director of practice operations without direct director experience?
Yes, candidates who have managed a single-site practice or led a major operational function, such as billing, compliance, or workforce management, are regularly considered for director roles at smaller organizations or early-stage groups. Demonstrating that you've owned end-to-end outcomes rather than just supported them is more important than your exact title. A strong portfolio of measurable results can offset a gap in seniority on paper.
What does the director of practice operations interview process look like?
The process typically starts with a recruiter or HR screen, followed by a panel interview with the executive team, often including the CEO, CMO, or managing partner. You should expect at least one behavioral round focused on operational problem-solving and a scenario or case exercise where you walk through how you would address a staffing, revenue, or compliance challenge. Final-round interviews often include a site visit or meeting with department leads.
Where can I find and apply to director of practice operations jobs?
You can find and apply to director of practice operations jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your background and apply directly to each listing from the page.
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