Director Of Professional Services Jobs
Director Of Professional Services jobs are open across software, consulting, healthcare IT, and managed services, from senior manager through VP level, with specializations in customer success, implementation, and technical delivery. Find a role that fits from the openings below and apply directly.
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About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Visa's Risk & Security Solutions help clients make better fraud decisions. Solutions built on real-time decisioning, rules engines, ML models, and deep client-specific configuration are never deployed once and left static — they continuous client engagement doing continuous discovery and working to provide incremental value to our clients.
In environments this complex, product capability alone does not create client value. Engagement is the mechanism that turns capability into solutions. The most effective model sits above the product as a solution layer — translating platform capability into business outcomes, continuously discovering client needs as they evolve, and delivering against them incrementally rather than episodically.
This role exists to build and lead that solution layer. The mandate here is to transform and establish PS as a distinct, strategic function that owns the engagement model end to end, moving Visa RAS from product-led delivery to solution-led partnership.
This is a build-and-lead mandate for a leader who can operate in ambiguity and embed rigorous structure where variation exists today.
What You'll Own:
Strategy & Vision:
- Full strategic ownership and vision for the Delivery function, defining how the team operates as the solution layer that turns platform capability into client outcomes.
- Set the direction for an engagement model grounded in continuous discovery and incremental delivery (defined project plans, RAID logs, governance structure, etc).
- Shape and influence the PS pricing and milestone-based delivery model in partnership with Sales, Solutions, and Commercialization, ensuring delivery is valued and structured to support sustainable growth.
The Engagement Model (Delivery Layer):
- Build an engagement model that operates continuously, not episodically, and owns outcomes, not just interactions
- Translate product capability into client solutions through continuous discovery and owning the client relationship during implementation
- Deliver incrementally against evolving client needs, surfacing product gaps with precision and context in alignment our product roadmap/implementation plan.
- Close the loop between client reality and roadmap decisions.
Operating Model & Governance:
- Hypercare) with formal project charters, standardized methodology, and governance structure (internal and externally facing)
- Establish RAID governance, formal escalation paths, and PSA tooling across all active implementations
- Ensure smooth adoption and transition of tooling to MS Dynamics Project Operations
- Define and enforce a clean PS-to-Customer Success / Managed Services handoff protocol at go-live.
People Leadership:
- Lead and develop both people leaders and individual contributors through functional leads across Implementation Consulting, Project Management, and Resource Management. Build organizational capability through certification, structured upskilling, and targeted hiring — closing the skills gap across the full lifecycle, from discovery through hypercare.
Client & Executive Engagement:
- Lead executive steering committee engagement for strategic accounts
- Provide hands-on delivery oversight of key Tier 1 accounts
- Use Executive Business Reviews/Service Delivery Reviews and defined governance structure to surface expansion opportunities at the right altitude.
Cross-Functional Leadership:
- Collaborate tightly across Product, Sales, Engineering, and Client Services, influencing without direct authority
- Act as a high-fidelity signal amplifier for Product teams, feeding contextual client feedback into the roadmap
- Partner with the SI/Partner team, bringing knowledge of how SI partners extend delivery capacity
This role is a Hybrid position to be located in our Atlanta, GA or Austin, TX office locations. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications:
- 12 or more years of work experience with a bachelor's degree or at least 10 years of work experience with an Advanced Degree (e.g., Master's, MBA, JD, MD), or a minimum of 5 years of work experience with a PhD.
- Proven people leadership of large, multi-disciplinary teams through functional leads
- Strong commercial acumen — SOW ownership, pricing strategy, and milestone-based delivery models
- Demonstrated delivery and process rigor — lifecycle methodology, RAID governance, PSA tooling
- Exceptional executive client engagement at steering-committee / C-suite level
- Ability to operate and lead through ambiguity, building structure in a transforming function
- Strong cross-functional influence in a matrixed environment
- Working knowledge of SI partner ecosystems.
Preferred Qualifications:
- 15 or more years of experience with a bachelor's degree or 12 years of experience with an Advanced Degree (e.g., Master's, MBA, JD, or MD); PhD with 9+ years of experience.
- Domain familiarity with risk, fraud, authentication, or real-time decisioning platforms
Information for US Applicants
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Visa's Risk & Security Solutions help clients make better fraud decisions. Solutions built on real-time decisioning, rules engines, ML models, and deep client-specific configuration are never deployed once and left static — they continuous client engagement doing continuous discovery and working to provide incremental value to our clients.
In environments this complex, product capability alone does not create client value. Engagement is the mechanism that turns capability into solutions. The most effective model sits above the product as a solution layer — translating platform capability into business outcomes, continuously discovering client needs as they evolve, and delivering against them incrementally rather than episodically.
This role exists to build and lead that solution layer. The mandate here is to transform and establish PS as a distinct, strategic function that owns the engagement model end to end, moving Visa RAS from product-led delivery to solution-led partnership.
This is a build-and-lead mandate for a leader who can operate in ambiguity and embed rigorous structure where variation exists today.
What You'll Own:
Strategy & Vision:
- Full strategic ownership and vision for the Delivery function, defining how the team operates as the solution layer that turns platform capability into client outcomes.
- Set the direction for an engagement model grounded in continuous discovery and incremental delivery (defined project plans, RAID logs, governance structure, etc).
- Shape and influence the PS pricing and milestone-based delivery model in partnership with Sales, Solutions, and Commercialization, ensuring delivery is valued and structured to support sustainable growth.
The Engagement Model (Delivery Layer):
- Build an engagement model that operates continuously, not episodically, and owns outcomes, not just interactions
- Translate product capability into client solutions through continuous discovery and owning the client relationship during implementation
- Deliver incrementally against evolving client needs, surfacing product gaps with precision and context in alignment our product roadmap/implementation plan.
- Close the loop between client reality and roadmap decisions.
Operating Model & Governance:
- Hypercare) with formal project charters, standardized methodology, and governance structure (internal and externally facing)
- Establish RAID governance, formal escalation paths, and PSA tooling across all active implementations
- Ensure smooth adoption and transition of tooling to MS Dynamics Project Operations
- Define and enforce a clean PS-to-Customer Success / Managed Services handoff protocol at go-live.
People Leadership:
- Lead and develop both people leaders and individual contributors through functional leads across Implementation Consulting, Project Management, and Resource Management. Build organizational capability through certification, structured upskilling, and targeted hiring — closing the skills gap across the full lifecycle, from discovery through hypercare.
Client & Executive Engagement:
- Lead executive steering committee engagement for strategic accounts
- Provide hands-on delivery oversight of key Tier 1 accounts
- Use Executive Business Reviews/Service Delivery Reviews and defined governance structure to surface expansion opportunities at the right altitude.
Cross-Functional Leadership:
- Collaborate tightly across Product, Sales, Engineering, and Client Services, influencing without direct authority
- Act as a high-fidelity signal amplifier for Product teams, feeding contextual client feedback into the roadmap
- Partner with the SI/Partner team, bringing knowledge of how SI partners extend delivery capacity
This role is a Hybrid position to be located in our Atlanta, GA or Austin, TX office locations. Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications:
- 12 or more years of work experience with a bachelor's degree or at least 10 years of work experience with an Advanced Degree (e.g., Master's, MBA, JD, MD), or a minimum of 5 years of work experience with a PhD.
- Proven people leadership of large, multi-disciplinary teams through functional leads
- Strong commercial acumen — SOW ownership, pricing strategy, and milestone-based delivery models
- Demonstrated delivery and process rigor — lifecycle methodology, RAID governance, PSA tooling
- Exceptional executive client engagement at steering-committee / C-suite level
- Ability to operate and lead through ambiguity, building structure in a transforming function
- Strong cross-functional influence in a matrixed environment
- Working knowledge of SI partner ecosystems.
Preferred Qualifications:
- 15 or more years of experience with a bachelor's degree or 12 years of experience with an Advanced Degree (e.g., Master's, MBA, JD, or MD); PhD with 9+ years of experience.
- Domain familiarity with risk, fraud, authentication, or real-time decisioning platforms
Information for US Applicants
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.Director Of Professional Services Jobs by Experience Level
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Who's Hiring
What Employers Look For
The qualifications that appear most often in director of professional services jobs.
- 7 or more years of experience in professional services, consulting, or technical delivery roles
- Proven experience managing and scaling teams of customer-facing consultants or implementation specialists
- Strong project management skills with familiarity with methodologies such as PMP or PRINCE2
- Experience owning customer success metrics including NPS, CSAT, or time-to-value
- Ability to collaborate cross-functionally with sales, product, and engineering on pre- and post-sale activities
- Bachelor's degree in business, computer science, engineering, or a related field
Tips for Your Director Of Professional Services Job Search
Quantify delivery outcomes on your resume
Directors of professional services are hired to drive measurable results. Replace vague responsibilities with metrics like time-to-value improvements, customer satisfaction scores, or revenue tied to successful implementations. Hiring managers read these roles as P&L owners, so your resume should reflect that.
Tailor your resume to product type
A director of professional services at a SaaS company runs very differently from one at a systems integrator or consulting firm. Identify which environment each posting represents and reframe your experience to match that delivery model before you apply.
Apply early to roles that fit
Migrate Mate lists director of professional services openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that match your team size
Job descriptions often signal the scale of the team indirectly through budget ownership language or geographic scope. If you've led a team of three, pursuing a role managing 40 consultants across multiple regions will raise questions you'd rather answer on your terms, so filter for genuine fit.
Prepare a structured delivery framework story
Interviewers for this role almost always ask how you build or improve a professional services methodology. Walk in with a concise, repeatable answer that covers intake, scoping, resourcing, escalation, and post-go-live review so your process thinking is clear from the first round.
Negotiate scope before you negotiate compensation
At the director level, the real negotiation is often about what's in your charter. Before finalizing an offer, clarify whether you own presales scoping, whether services revenue is part of your target, and how much authority you have over staffing decisions.
Director Of Professional Services Jobs: Frequently Asked Questions
Which companies are hiring the most director of professional servicess?
The companies hiring the most director of professional servicess right now include Amazon Web Services, Medical Services of America, and Visa, with the largest share of openings in Florida, New York, and Texas, based on current listings on Migrate Mate as of November 2026. Demand is strongest at enterprise software companies and managed services providers with growing customer bases.
How many director of professional services jobs are remote?
About 50% of director of professional services openings are fully remote or hybrid as of November 2026, reflecting the delivery-focused nature of the role. Sub-areas tied to SaaS implementation and customer success tend to offer the most location flexibility, while roles in systems integration and field consulting more commonly require regional or on-site presence.
How do you become a director of professional services?
Most directors of professional services build up through individual contributor roles in consulting, implementation, or technical account management, then take on team lead and manager positions. Developing strong project delivery credentials, demonstrating the ability to own client outcomes end-to-end, and gaining experience with revenue-tied metrics like renewal rates or expansion bookings are the clearest stepping stones to director-level consideration.
Can you get hired as a director of professional services without direct leadership experience?
Getting hired at the director level without formal people management experience is difficult but possible if you can demonstrate equivalent scope. Candidates who have owned large, cross-functional implementation programs, managed subcontractors, or led a practice area without a direct reporting line can make a credible case, especially at smaller companies building out a services function for the first time.
What does the director of professional services interview process look like?
The process typically starts with a recruiter screen followed by a hiring manager conversation focused on delivery philosophy and team leadership style. Later rounds usually bring in a VP of Services or Chief Customer Officer, a cross-functional peer from sales or product, and sometimes a panel that includes a current services manager. Expect at least one case or scenario exercise asking you to walk through how you'd handle an at-risk implementation or an underperforming team.
Where can I find and apply to director of professional services jobs?
You can find and apply to director of professional services jobs on Migrate Mate, which lists current openings from companies across the United States. Search the listings to find roles that match your background and apply directly to each one that fits.
See All 11 Director Of Professional Services Jobs
Find roles that match your experience and apply in just a few clicks.
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