Director Of Research Operations Jobs in Framingham, MA

The Program Coordinator, Loyalty Operations plays a key role in shaping how customers experience value from our brand. You will help bring personalized, meaningful offers to life, ensuring every interaction feels relevant, rewarding, and aligned with our business goals.

You’ll support the planning, set up, and execution of promotional loyalty offers, with a focus on accurate offer configuration, quality assurance, and on-time delivery. By transforming strategy into execution, you help deliver personalized loyalty experiences that deepen engagement, strengthen retention, and drive measurable business impact.

Working closely with marketing, merchandising, go-to-market, and technology partners, you’ll operate at the center of a highly collaborative ecosystem. This role is well suited for a highly organized, detail-oriented professional looking to build expertise in loyalty operations, personalization, and customer‑centric marketing.

Key Deliverable/main area of focus:

• Cross Functional Loyalty Offer Coordination: Partner with marketing, merchandising, go-to-market teams to gather campaign inputs, align on execution details, and support the coordination, setup, and deployment of promotional loyalty offers including maintaining shared loyalty calendars.
• Offer Setup, QA, and Execution Excellence: Configure offers accurately, perform QA testing, and manage multiple campaigns simultaneously to ensure on-time launches that uphold brand guidelines and customer value expectations.
• Competitive Tracking & Actionable Insights: Conduct ongoing analysis of competitor loyalty programs and share insights to inform strategic opportunities and strengthen the effectiveness of our loyalty program.
• Operational Issue Resolution: Monitor campaign workflows, escalate discrepancies or issues, and support timely resolution of operational tickets and incidents within established service level agreements.
• Process Documentation & Continuous Improvement: Maintain clear documentation of standard processes and contribute to identifying incremental improvements that enhance campaign quality, efficiency, and scalability.

What Your Bring to the Table:

• Strong organizational skills with attention to detail and accuracy
• Effective time management and ability to manage multiple tasks simultaneously
• Strong written and verbal communication skills
• Collaborative mindset with the ability to work across cross-functional teams
• Problem-solving skills with ability to identify and escalate issues appropriately
• Curiosity and aptitude to learn new tools, processes, and marketing operations concepts
• Results-oriented mindset with focus on execution quality

Impact on Business:

• Contributes to the accurate and timely execution of loyalty campaigns that support customer engagement and retention
• Supports operational efficiency by ensuring campaigns are delivered with minimal errors and aligned to established timelines
• Helps maintain consistency in customer-facing offers and communications through adherence to defined processes

Essential Skills and Qualifications:

• Bachelor’s degree or equivalent experience
• 1–2 years of experience supporting marketing operations, campaign execution, or project coordination
• Demonstrated proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Experience working on multiple tasks or projects with defined timeline
• Ability to follow established processes and execute tasks with a high degree of accuracy
• Ability to identify issues and escalate appropriately
• Strong written and verbal communication skills

Preferred Qualifications:

• 1+ year of experience specifically supporting campaign execution, digital marketing operations, or loyalty programs
• Experience with campaign management, CRM, or marketing automation tools
• Exposure to QA testing processes or campaign validation workflows
• Experience maintaining project or campaign calendars and tracking deliverables
• Demonstrated ability to work in cross-functional, team-based environments
• Basic understanding of marketing, loyalty programs, or promotional campaign structures
• Experience supporting ticketing systems or operational workflow queues

Get great perks.

• Generous amount of paid time off, including one Floating Holiday each year
• Flexible work arrangements, including flexible work hours
• 401(k) plan with company match, medical, dental, vision, life and disability insurance with many more optional benefits
• Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.

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