Dispatch Coordinator Jobs
Dispatch Coordinator jobs are open across trucking and freight, emergency services, field service operations, and utilities, from entry-level to senior and lead roles, with specializations in logistics coordination, fleet dispatch, and emergency communications. Find a role that fits below and apply directly.
Find Dispatch Coordinator JobsOverview
Showing 5 of 57+ Dispatch Coordinator jobs
JOB DESCRIPTION SUMMARY
The Lead Logistics Coordinator/ Dispatch supports and oversees daily dispatch operations, ensuring efficiency, accountability, and exceptional customer service. This role provides team guidance, manages escalations, monitors operational performance, and proactively addresses service risks to ensure smooth daily operations.
ESSENTIAL JOB FUNCTIONS
Dispatch Operations & Management
- Oversee daily dispatch operations, providing direction, guidance, and support to ensure operational efficiency.
- Manage and escalate dispatch-related issues, including service failures, delays, and operational challenges.
- Oversee damage photo escalations and ensure timely communication and resolution.
- Provide hands-on dispatch support, troubleshooting, and problem-solving assistance as needed.
- Manage dispatch recoveries and coordinate appropriate follow-up to minimize service disruptions.
- Provide dispatch coverage and backup support during outages, staffing shortages, or other operational disruptions.
- Maintain dispatch scheduling responsibilities, including communicating revisions to duties and schedule changes.
- Maintain and oversee the dispatch calendar to ensure accurate scheduling and operational visibility.
Communication & Customer Service
- Monitor and manage ongoing email correspondence for both dispatch operations and individual responsibilities.
- Ensure timely customer status update communications, including Pickup (PU), Outbound (OB), Tender (TEN), Recovery (REC), Out for Delivery (OFD), and Proof of Delivery (POD).
- Provide ongoing phone support, answering calls and directing inquiries to the appropriate resources.
- Communicate proactively with customers and internal teams regarding operational concerns, delays, damages, and service updates.
Proactive Operational Monitoring & Risk Management
- Monitor dispatch boards throughout the day to identify potential service risks, delays, and operational concerns.
- Conduct scheduled proactive board reviews at 9:00 AM, 10:00 AM, 12:00 PM, 2:00 PM, and 4:00 PM.
- Identify potential service failures and take appropriate action to prevent escalations.
- Monitor and address First Save pop-ups to support customer retention and service recovery efforts.
- Maintain report cards and ensure operational reporting remains accurate and up to date.
White Glove & Delivery Coordination
- Coordinate 3-4 man WG setups, including preparation, scheduling, and completion of required checklists.
- Manage and distribute 10X setup emails to ensure proper coordination and communication.
- Review and approve WG photos to ensure compliance with applicable requirements.
- Distribute WG delivery photos to applicable customers as required.
- Monitor WG activity and proactively address outstanding issues or operational concerns.
Reporting & Administrative Responsibilities
- Prepare, review, and maintain Lumenis reports.
- Complete ongoing administrative responsibilities and operational follow-up to support daily business needs.
- Assist with miscellaneous projects, special requests, and additional operational tasks as assigned.
- Provide flexible support across dispatch and related functions to address evolving business priorities.
EDUCATION AND QUALIFICATION REQUIREMENTS
- High school diploma or equivalent required; additional education in business, logistics, or a related field preferred.
- 3+ years of experience in logistics, dispatch, transportation, or a related operational role.
- Previous leadership or team lead experience preferred.
- Strong problem-solving, organizational, and multitasking skills.
- Excellent verbal and written communication skills with a strong customer service focus.
- Ability to manage competing priorities, resolve escalations, and make sound operational decisions.
- Proficiency in Microsoft Office and applicable logistics or transportation management systems.
- Strong attention to detail and ability to work independently while supporting team objectives.
COMPENSATION
Pay range is $23.26-$34.89 p/h. We consider a variety of factors in determining base compensation including but not limited to, experience, education, certifications, internal equity, market data and geography.
PHYSICAL REQUIREMENTS
The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
WHAT WE OFFER
Medical, Dental, and Vision insurance
401k + matching contribution
HSA + matching contribution
Paid Time Off
Life Insurance
Employer-paid short and long-term disability insurance
...and more!
Imperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
JOB DESCRIPTION SUMMARY
The Lead Logistics Coordinator/ Dispatch supports and oversees daily dispatch operations, ensuring efficiency, accountability, and exceptional customer service. This role provides team guidance, manages escalations, monitors operational performance, and proactively addresses service risks to ensure smooth daily operations.
ESSENTIAL JOB FUNCTIONS
Dispatch Operations & Management
- Oversee daily dispatch operations, providing direction, guidance, and support to ensure operational efficiency.
- Manage and escalate dispatch-related issues, including service failures, delays, and operational challenges.
- Oversee damage photo escalations and ensure timely communication and resolution.
- Provide hands-on dispatch support, troubleshooting, and problem-solving assistance as needed.
- Manage dispatch recoveries and coordinate appropriate follow-up to minimize service disruptions.
- Provide dispatch coverage and backup support during outages, staffing shortages, or other operational disruptions.
- Maintain dispatch scheduling responsibilities, including communicating revisions to duties and schedule changes.
- Maintain and oversee the dispatch calendar to ensure accurate scheduling and operational visibility.
Communication & Customer Service
- Monitor and manage ongoing email correspondence for both dispatch operations and individual responsibilities.
- Ensure timely customer status update communications, including Pickup (PU), Outbound (OB), Tender (TEN), Recovery (REC), Out for Delivery (OFD), and Proof of Delivery (POD).
- Provide ongoing phone support, answering calls and directing inquiries to the appropriate resources.
- Communicate proactively with customers and internal teams regarding operational concerns, delays, damages, and service updates.
Proactive Operational Monitoring & Risk Management
- Monitor dispatch boards throughout the day to identify potential service risks, delays, and operational concerns.
- Conduct scheduled proactive board reviews at 9:00 AM, 10:00 AM, 12:00 PM, 2:00 PM, and 4:00 PM.
- Identify potential service failures and take appropriate action to prevent escalations.
- Monitor and address First Save pop-ups to support customer retention and service recovery efforts.
- Maintain report cards and ensure operational reporting remains accurate and up to date.
White Glove & Delivery Coordination
- Coordinate 3-4 man WG setups, including preparation, scheduling, and completion of required checklists.
- Manage and distribute 10X setup emails to ensure proper coordination and communication.
- Review and approve WG photos to ensure compliance with applicable requirements.
- Distribute WG delivery photos to applicable customers as required.
- Monitor WG activity and proactively address outstanding issues or operational concerns.
Reporting & Administrative Responsibilities
- Prepare, review, and maintain Lumenis reports.
- Complete ongoing administrative responsibilities and operational follow-up to support daily business needs.
- Assist with miscellaneous projects, special requests, and additional operational tasks as assigned.
- Provide flexible support across dispatch and related functions to address evolving business priorities.
EDUCATION AND QUALIFICATION REQUIREMENTS
- High school diploma or equivalent required; additional education in business, logistics, or a related field preferred.
- 3+ years of experience in logistics, dispatch, transportation, or a related operational role.
- Previous leadership or team lead experience preferred.
- Strong problem-solving, organizational, and multitasking skills.
- Excellent verbal and written communication skills with a strong customer service focus.
- Ability to manage competing priorities, resolve escalations, and make sound operational decisions.
- Proficiency in Microsoft Office and applicable logistics or transportation management systems.
- Strong attention to detail and ability to work independently while supporting team objectives.
COMPENSATION
Pay range is $23.26-$34.89 p/h. We consider a variety of factors in determining base compensation including but not limited to, experience, education, certifications, internal equity, market data and geography.
PHYSICAL REQUIREMENTS
The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
WHAT WE OFFER
Medical, Dental, and Vision insurance
401k + matching contribution
HSA + matching contribution
Paid Time Off
Life Insurance
Employer-paid short and long-term disability insurance
...and more!
Imperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
See All 57 Dispatch Coordinator Jobs
Find roles that match your experience and apply in just a few clicks.
Find Dispatch Coordinator JobsDispatch Coordinator Job Market
Who's Hiring
Top Industries Hiring
- Government & Public Sector
What Employers Look For
The qualifications that appear most often in dispatch coordinator jobs.
- Proficiency with dispatch or fleet management software and communication systems
- One to three years of experience in dispatch, logistics, or a related coordination role
- Strong multitasking ability and composure managing simultaneous high-priority communications
- High school diploma or equivalent required, associate or bachelor's degree preferred by many employers
- Knowledge of DOT regulations and compliance standards for transportation-related dispatch positions
- Valid driver's license and clean driving record for roles involving field or fleet oversight
Tips for Your Dispatch Coordinator Job Search
Tailor your resume for dispatch systems
Name the specific dispatch or fleet management software you've used, whether that's a transportation management system, CAD platform, or routing tool. Generic terms like 'scheduling software' get filtered out fast by applicant tracking systems reviewing dispatch coordinator applications.
Highlight multi-channel communication under pressure
Dispatch roles live and die on how you handle simultaneous radio, phone, and digital communications during peak periods. Call out situations where you managed high-volume contact loads, coordinated multiple drivers or units at once, or resolved time-sensitive routing conflicts.
Apply early to roles that fit
Migrate Mate lists dispatch coordinator openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Get certified before you apply
If you're targeting emergency services or public safety dispatch, a certification from the Association of Public-Safety Communications Officials puts you ahead of candidates with comparable experience but no credentials. Many hiring managers screen for it before reading further into your resume.
Prepare scenario answers for the interview
Dispatch coordinator interviews lean heavily on situational questions: a driver goes off-route, a unit goes dark, two calls come in simultaneously. Build three or four concrete examples from past experience that demonstrate your decision-making process when normal procedures break down.
Negotiate schedule terms alongside compensation
Dispatch roles often involve rotating shifts, overnight coverage, or on-call requirements that significantly affect quality of life. Clarify the exact schedule structure during the offer stage, then negotiate any adjustments alongside pay, since schedule flexibility has real dollar value in this field.
Dispatch Coordinator Jobs: Frequently Asked Questions
Which companies are hiring the most dispatch coordinators?
Servpro Industries, Allied Universal, and Canon are hiring the most dispatch coordinators right now, with openings concentrated in Texas, Florida, and Virginia, based on current listings on Migrate Mate as of November 2026. Demand is especially strong in freight, field service, and emergency communications sectors.
How many dispatch coordinator jobs are remote?
About 26% of dispatch coordinator openings are fully remote or hybrid as of November 2026, though the role is predominantly on-site given its real-time operational nature. When remote positions do appear, they tend to be in customer service-oriented dispatch roles or administrative coordination rather than fleet or emergency communications.
How do you become a dispatch coordinator?
Start by building experience in customer service, logistics support, or administrative coordination, since employers want candidates who can manage high-volume communications calmly. Learn industry-standard dispatch and routing software on your own time if you haven't used them professionally. For emergency services roles, complete a recognized public safety communications certification. Apply to entry-level dispatcher or logistics assistant positions to build direct dispatch experience before moving into a coordinator title.
Can you get a dispatch coordinator job with little experience?
Yes, many employers hire dispatch coordinators with limited direct experience if you can demonstrate strong communication skills, composure under pressure, and comfort with technology. Freight brokerage, delivery operations, and field service companies frequently promote from within or hire from adjacent roles like customer service or administrative coordination. Emphasizing any experience managing time-sensitive requests, coordinating multiple parties, or working with scheduling tools will strengthen an entry-level application significantly.
What does the dispatch coordinator interview process look like?
Most dispatch coordinator interviews include a phone screen focused on availability and experience, followed by one or two in-person or video rounds. Expect situational questions about handling competing priorities, communicating under pressure, and resolving conflicts between drivers or field staff. Some employers include a brief software demonstration or a scenario exercise where you talk through how you'd handle a specific dispatch problem in real time.
Where can I find and apply to dispatch coordinator jobs?
You can find and apply to dispatch coordinator jobs on Migrate Mate, which lists current openings from across the United States in one place. Find roles that match your experience, location preference, and industry, then apply directly to each listing from the page.
See All 57 Dispatch Coordinator Jobs
Find roles that match your experience and apply in just a few clicks.
Find Dispatch Coordinator Jobs