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Job Title

BI Manager

Job Description Summary

Analysts that support our client technology solutions through best-in-class software systems, utilizing a service delivery model to deliver value within a clear, consistent and measurable framework. We provide advisory, technology roadmap, transition, and integration services as well as a continuous improvement-based support model to ensure an ongoing technology investment. Our account facing technology and analytics team provides including solution definition, pricing, technology demonstration and implementation. Supported services include Strategy and Lease Administration, Transaction & Construction Project Management, Facilities (IFM), Space & Occupancy, Digital Advisory (consulting) and Financial Management.

Job Description

The role of BI Manager includes the following key responsibilities:

• Lead Business Analytics Discovery sessions
• Support solution architect in data model exercises and integration work
• Define, Design, Develop and Deliver functional and highly leveraged analytics dashboards for a C&W client’s Real Estate program using C&W’s BI Platform
• Work with various levels of the organization to capture and document project goals, objectives, success criteria, and the associated business requirements
• Understand the business process flow, involved applications and data definitions for end to end process
• Manage executive stakeholder commitments on various KPIs and data reporting needs across multiple levels
• Own and execute data governance program while participating in data security program
• Work with various teams to generate one off point report for special requests
• Help drive process improvements and recommend best practices on the business platform
• Serve as point of contact for troubleshooting data related issues and coordinating with cross-functional teams
• Analyze data through data mining and data auditing to provide actionable insights to business operations and contribute to setting data strategy
• Develop and track key metrics to identify opportunities for improvement, patterns, and correlation in cases of complex data sets

Maintain competency in C& W Analytics for consulting, implementation, and demonstration capabilities

• Contribute to the CBS Analytics team knowledgebase with best practices, lessons learned, concept and solutions documents
• Ability to leverage client applications for demonstration, data modelling and process development with the client implementation team
• Provide product roadmap input for improvement of the alignment of the client applications to the business service delivery both current and future.

Team Leadership activities to include participation in the following:

• Weekly analytics discussions to support the agile product process and understanding and preparing for maturing accounts
• Provide mentoring to new team members
• Managing product knowledge base, analytics playbook and data diagrams
• Mentor team members wishing to move into the TPM role
• Present and participate in the Quarterly Business Review Meetings

Education and Previous Experience:

• Bachelor’s Degree or Professional Industry Designation
• 7+ years of experience in analyzing building equipment maintenance plans and strategy
• 7+ years of experience in analyzing building equipment performance and health
• 5+ years of experience with Power BI or equivalent tool/experience
• Or similar combination of education and experience

Targeted Competencies:

• BA in Computer Science, Information Systems.
• Minimum 7 years of functional/technical experience with various business intelligence tools and data dashboards
• Proven understanding of one or more building systems and associated equipment e.g. HVAC, FLS, etc.
• Past work experience with asset lifecycle planning
• Past work experience working with cross functional teams at various levels.
• Proven experience with business and technical requirements analysis, business process modeling/mapping, and methodology development
• Proven problem resolution and analytical skills with keen attention to detail
• Ability to multi-task, effectively prioritize and adapt quickly to change in high pressure situations with minimal supervision required
• Excellent customer service skills with a demonstrated record of exceeding customer expectations
• Solid business acumen: ability to understand and anticipate business needs to provide appropriate solutions
• Strong team player with excellent listening, interpersonal, facilitation, written, oral and communication skills; ability to effectively communicate concepts in both technical and user-friendly language to management, peers, staff, and other employees so that issues and solutions are understood.
• Ability to work with external vendors to resolve issues and manage project initiatives
• Strong technical, problem resolution and analytical skills; able to multitask and prioritize effectively
• Experience working with cross-functional, dispersed teams
• Demonstrated Business Analyst work with large scale applications that may include CRM and ERP solution is preferred

Additional Requirements

• High Level of critical thinking and judgement exercised daily
• Maintain a “can do” mentality with the ability to take charge with minimal information
• Knows how to engage a client for sales or solution that best fits their organization and culture with limited knowledge
• Able to determine how to handle client requests that are not in their best interest or are outside of scope of delivery or technology capability.
• Able to choose the most effective forms of communication to articulate complex problems to non-technical resources.

AAP/EEO STATEMENT

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $114,750.00 - $135,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”