E-3 Visa User Researcher Jobs
User Researcher roles qualify for E-3 visa sponsorship as specialty occupations requiring a bachelor's degree in human-computer interaction, psychology, or a related field. Australian nationals can pursue these positions without entering a lottery, with two-year renewable status and no annual cap limiting your options.
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Get Access To All JobsINTRODUCTION
We are ARB Interactive, the team behind Modo Casino, one of the top Social+ platforms in the US. Founded in 2022, we've grown to nearly 200 team members and were named one of LinkedIn's 2025 Top 50 Startups in the United States. We move fast, think big, and love bold ideas that push boundaries (and buttons). From new rewards to fresh game mechanics, every challenge is a chance to innovate and have fun doing it. Our culture is collaborative, curious, and full of laughter because great ideas grow best between coffee, code, and a few epic high-fives.
POSITION OVERVIEW
We are looking for a strategic and player-focused User Researcher / Voice of the Customer to champion the voice of our players and help shape the future of the Modo Casino experience. As the User Researcher / Voice of the Customer supporting Modo Casino, you will own the strategy, collection, analysis, and communication of player insights across the platform. You will work closely with Product, Marketing, VIP, CRM, Player Operations, Data, and Leadership teams to ensure player feedback and behaviors directly influence business and product decisions. This role is responsible for deeply understanding the player journey, identifying pain points, uncovering opportunities, testing experiences, and translating customer feedback into actionable recommendations that improve engagement, retention, satisfaction, and loyalty. You will serve as the internal advocate for the player experience and help ensure Modo Casino continues to deliver best-in-class entertainment experiences for our players.
Responsibilities
Voice of the Customer Strategy:
- Build and lead the Voice of the Customer (VoC) program for Modo Casino
- Develop scalable systems to collect and organize player feedback across surveys, interviews, reviews, social channels, support interactions, and gameplay experiences
- Create closed-loop feedback processes to ensure player insights drive action
- Serve as the internal advocate for the player perspective across departments
User Research & Player Insights:
- Conduct qualitative and quantitative player research to understand behaviors, motivations, frustrations, and engagement drivers
- Design and execute player interviews, usability testing, surveys, focus groups, and concept validation sessions
- Partner with Product and UX teams to validate new features, promotions, events, and player experiences
- Analyze trends across retention data, player behavior, support tickets, sentiment, and customer feedback
- Identify opportunities to improve onboarding, retention, monetization, VIP experiences, and overall player satisfaction
Cross-Functional Collaboration:
- Partner closely with Product, Marketing, CRM, VIP, Data, Fraud/Risk, and Player Operations teams
- Support roadmap prioritization and strategic decision-making through player insights
- Present research findings, trends, and recommendations to leadership teams
- Help teams better understand customer sentiment and player journey friction points
Reporting & Analytics:
- Develop dashboards and reporting around customer sentiment and player experience metrics
- Track KPIs including NPS, CSAT, retention, engagement, loyalty, and player satisfaction
- Monitor competitor experiences and industry trends to identify innovation opportunities
- Deliver actionable insights that improve the overall player journey and business performance
QUALIFICATIONS
- 3+ years of experience in User Research, Customer Insights, Voice of the Customer, UX Research, or related fields
- Experience conducting both qualitative and quantitative research
- Strong analytical and problem-solving skills with the ability to turn insights into recommendations
- Excellent communication, storytelling, and presentation skills
- Ability to work cross-functionally in a fast-paced, high-growth environment
- Experience working with Product, Marketing, Data, or Customer Experience teams
- Familiarity with customer research and analytics platforms
- Passion for player experience, gaming, entertainment, or consumer-facing products
PREFERRED QUALIFICATIONS
- Experience in gaming, social casino, sports betting, entertainment, or tech industries
- Familiarity with tools such as Tableau, Qualtrics, Dovetail, UserTesting, Hotjar, or similar platforms
- Understanding of customer journey mapping and UX research methodologies
- Experience presenting insights to executive leadership teams
WHAT SUCCESS LOOKS LIKE
- Player insights consistently influence product and business decisions
- Improved player satisfaction, retention, and engagement metrics
- Clear visibility into player sentiment and emerging trends
- Scalable Voice of the Customer processes implemented across Modo Casino
- Teams proactively using player feedback to improve experiences and drive innovation
DIVERSITY COMMITMENT:
We are focused on building a diverse and inclusive team. We welcome people of all backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
IMPORTANT SECURITY NOTICE:
Our recruitment team will only contact candidates through official channels using @arbinteractive.com email addresses and via our recruiting platform, Ashby. If you find a position on a third party careers page (LinkedIn, Indeed, etc.), the job posting will redirect you to our careers page to begin your application. We will never request payment, banking information, or personal identification details during the application process. If you're ever uncertain about the legitimacy of communication claiming to be from our company, please forward it to recruiting@arbinteractive.com for verification before responding or clicking any links.
INTRODUCTION
We are ARB Interactive, the team behind Modo Casino, one of the top Social+ platforms in the US. Founded in 2022, we've grown to nearly 200 team members and were named one of LinkedIn's 2025 Top 50 Startups in the United States. We move fast, think big, and love bold ideas that push boundaries (and buttons). From new rewards to fresh game mechanics, every challenge is a chance to innovate and have fun doing it. Our culture is collaborative, curious, and full of laughter because great ideas grow best between coffee, code, and a few epic high-fives.
POSITION OVERVIEW
We are looking for a strategic and player-focused User Researcher / Voice of the Customer to champion the voice of our players and help shape the future of the Modo Casino experience. As the User Researcher / Voice of the Customer supporting Modo Casino, you will own the strategy, collection, analysis, and communication of player insights across the platform. You will work closely with Product, Marketing, VIP, CRM, Player Operations, Data, and Leadership teams to ensure player feedback and behaviors directly influence business and product decisions. This role is responsible for deeply understanding the player journey, identifying pain points, uncovering opportunities, testing experiences, and translating customer feedback into actionable recommendations that improve engagement, retention, satisfaction, and loyalty. You will serve as the internal advocate for the player experience and help ensure Modo Casino continues to deliver best-in-class entertainment experiences for our players.
Responsibilities
Voice of the Customer Strategy:
- Build and lead the Voice of the Customer (VoC) program for Modo Casino
- Develop scalable systems to collect and organize player feedback across surveys, interviews, reviews, social channels, support interactions, and gameplay experiences
- Create closed-loop feedback processes to ensure player insights drive action
- Serve as the internal advocate for the player perspective across departments
User Research & Player Insights:
- Conduct qualitative and quantitative player research to understand behaviors, motivations, frustrations, and engagement drivers
- Design and execute player interviews, usability testing, surveys, focus groups, and concept validation sessions
- Partner with Product and UX teams to validate new features, promotions, events, and player experiences
- Analyze trends across retention data, player behavior, support tickets, sentiment, and customer feedback
- Identify opportunities to improve onboarding, retention, monetization, VIP experiences, and overall player satisfaction
Cross-Functional Collaboration:
- Partner closely with Product, Marketing, CRM, VIP, Data, Fraud/Risk, and Player Operations teams
- Support roadmap prioritization and strategic decision-making through player insights
- Present research findings, trends, and recommendations to leadership teams
- Help teams better understand customer sentiment and player journey friction points
Reporting & Analytics:
- Develop dashboards and reporting around customer sentiment and player experience metrics
- Track KPIs including NPS, CSAT, retention, engagement, loyalty, and player satisfaction
- Monitor competitor experiences and industry trends to identify innovation opportunities
- Deliver actionable insights that improve the overall player journey and business performance
QUALIFICATIONS
- 3+ years of experience in User Research, Customer Insights, Voice of the Customer, UX Research, or related fields
- Experience conducting both qualitative and quantitative research
- Strong analytical and problem-solving skills with the ability to turn insights into recommendations
- Excellent communication, storytelling, and presentation skills
- Ability to work cross-functionally in a fast-paced, high-growth environment
- Experience working with Product, Marketing, Data, or Customer Experience teams
- Familiarity with customer research and analytics platforms
- Passion for player experience, gaming, entertainment, or consumer-facing products
PREFERRED QUALIFICATIONS
- Experience in gaming, social casino, sports betting, entertainment, or tech industries
- Familiarity with tools such as Tableau, Qualtrics, Dovetail, UserTesting, Hotjar, or similar platforms
- Understanding of customer journey mapping and UX research methodologies
- Experience presenting insights to executive leadership teams
WHAT SUCCESS LOOKS LIKE
- Player insights consistently influence product and business decisions
- Improved player satisfaction, retention, and engagement metrics
- Clear visibility into player sentiment and emerging trends
- Scalable Voice of the Customer processes implemented across Modo Casino
- Teams proactively using player feedback to improve experiences and drive innovation
DIVERSITY COMMITMENT:
We are focused on building a diverse and inclusive team. We welcome people of all backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
IMPORTANT SECURITY NOTICE:
Our recruitment team will only contact candidates through official channels using @arbinteractive.com email addresses and via our recruiting platform, Ashby. If you find a position on a third party careers page (LinkedIn, Indeed, etc.), the job posting will redirect you to our careers page to begin your application. We will never request payment, banking information, or personal identification details during the application process. If you're ever uncertain about the legitimacy of communication claiming to be from our company, please forward it to recruiting@arbinteractive.com for verification before responding or clicking any links.
See all E-3 Visa User Researcher Jobs
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Get Access To All JobsTips for Finding E-3 Visa Sponsorship in User Researcher
Frame your portfolio for U.S. hiring managers
U.S. employers assess specialty occupation eligibility partly through your materials. Structure your case studies to show the degree-level theoretical grounding behind your methods, not just outputs. This directly supports the E-3 visa specialty occupation determination.
Target product companies over agencies first
In-house research roles at product-led companies are more likely to have dedicated HR teams familiar with E-3 sponsorship logistics. Agencies frequently decline sponsorship because project-based work complicates the Labor Condition Application employer-employee relationship.
Verify your degree equivalency before applying
Australian three-year bachelor's degrees are generally accepted as equivalent to U.S. four-year degrees for E-3 purposes, but confirm this with a credential evaluation early. Mismatches between your qualification and the posted job requirements are a common LCA complication.
Ask employers about LCA experience upfront
Before investing time in a hiring process, ask whether the company has filed a Labor Condition Application before. Employers new to the DOL's FLAG portal often underestimate the lead time, which can delay your start date by several weeks.
Use Migrate Mate's E-3 filing service for the offer stage
Once you have an offer, the LCA and DS-160 paperwork need to move quickly. Migrate Mate's E-3 filing service handles the full process from LCA certification through consulate preparation, so filing delays don't cost you the role.
Align your job title to DOL occupational classifications
The DOL uses Standard Occupational Classification codes to set prevailing wage levels. If your offer letter says 'UX Researcher' but the LCA uses a mismatched SOC code, it can trigger USCIS scrutiny. Confirm the title and SOC code match before signing.
E-3 Visa User Researcher: Frequently Asked Questions
How do I find User Researcher jobs that offer E-3 visa sponsorship?
Search Migrate Mate to filter User Researcher roles by employers with active E-3 and LCA filing history. Most general job boards don't surface sponsorship eligibility, so you can spend weeks pursuing roles where sponsorship was never on the table. Migrate Mate filters that out before you apply.
How much does it cost to get an E-3 visa?
Migrate Mate's E-3 filing service covers the entire process for $499, including the Labor Condition Application, visa document preparation, and consulate appointment guidance. Traditional immigration lawyers charge $2,000–$5,000+ for the same work. The E-3 has less paperwork than most work visas, so paying thousands for legal help is usually unnecessary.
Does User Researcher qualify as a specialty occupation for the E-3 visa?
Yes. User Researcher roles typically qualify when the position requires a bachelor's degree or higher in human-computer interaction, cognitive psychology, information science, or a directly related field. The key is that the specific degree must be a standard minimum requirement for the role, not just a preference. Job postings that say 'degree preferred' rather than 'required' can complicate the LCA.
How does the E-3 visa compare to H-1B for User Researcher roles?
The E-3 is available year-round with no lottery and no annual cap, while H-1B visa registration opens once a year with a roughly 25% selection rate. For User Researchers, that means an E-3 offer can move from signed contract to visa appointment within weeks rather than waiting up to a year for an H-1B start date. The trade-off is that E-3 is exclusively for Australian citizens.
Can I switch User Researcher employers while on an E-3 visa?
Yes, but you need to restart the E-3 process with the new employer. Your new employer files a fresh LCA with the DOL, and you'll need a new visa stamp if yours was tied to your previous employer's petition. There's no portability mechanism like some other visa categories, so plan for a gap between roles if consulate appointment wait times are long.