Field Product Specialist Jobs
Field Product Specialist jobs are open across medical devices, industrial equipment, agriculture, and technology hardware, at levels from entry-level to senior and national accounts, with specializations in clinical sales support, technical demonstration, and customer training. See the openings below and apply to the ones that match your experience.
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Showing 5 of 14+ Field Product Specialist jobs
Provides telephone "hotline" product technical service support in a call center environment to dealers, field technicians, VARs, OEMs and/or end user customers. Ensures high-level customer (caller) satisfaction by analyzing problems pertaining to malfunctioning electro/mechanical equipment, computer equipment, or software applications, identifying problem areas and recommending corrective action. Utilizes sophisticated diagnostic tools, service aids, product schematics, and all other available product information in the assessment and resolution of called-in equipment failures or issues. As needed, may replicate caller's equipment failure situation in a test laboratory to aid in the diagnosis and ultimately step the caller through the resolution procedures. On occasion, may also provide pre-sales technical expertise to the sales team as needed, remotely assessing potential customer's application/business needs.
JOB DUTIES AND RESPONSIBILITIES- Responds to incoming support calls (i.e., telephone, voicemail, email) in a timely, professional manner. Evaluates the caller's issue and then gives assistance utilizing the appropriate support information and documentation. Assumes full ownership of incoming support requests. Escalates and follows up as needed to ensure fastest possible resolution.
- Makes entries for incoming issues and all activities that pertain to any existing issues within the call database software. Entries are accurate, detailed, and include all required fields.
- Continually monitors phone, email, and voicemail queues and notifies team when attention is required.
- Escalates cases when appropriate, determining the most effective solution to a problem. Tracks cases until they are resolved.
- Completes all required administrative tasks in an accurate and timely manner.
- Develops hardware, software, or product-specific technical service solutions to a variety of problems of moderate scope and complexity.
- Maintains and updates existing documentation, ensuring accuracy and relevance. Makes recommendations and assists with updating and developing new documentation.
- Utilizes correct escalation procedures on all irresolvable issues outside the range of his/her expertise.
- Reviews all technical information pertaining to supported products, including new and updated information as it becomes available.
- Independently conducts tests in a controlled lab environment to duplicate and resolve issues.
- Uses available lab equipment and other resources to effectively troubleshoot issues. Returns resources to proper working condition when through.
- Performs repair and preventative maintenance on all assigned lab equipment and software.
- As new lab equipment and software are added, actively guides team members in installation and setup and supports them in the maintenance and upkeep.
- Researches and tests recurring issues on assigned products, creating any needed documentation (i.e., change requests, field bulletins, or procedures) for approval. Actively participates in the testing or debugging of network-related issues, assuring closure or proper escalation as required.
- Resolves issues where precedents are available and often when unavailable.
- Attends and satisfactorily completes assigned training.
- Assists in the development and enactment of internal training.
- Responsible for the maintenance and safekeeping of a laptop computer and other assigned company property.
- Maintains up-to-date hard copy and electronic documentation on all supported products.
- Installs and maintains current software on assigned workstation.
- Performs other duties as assigned.
Typically requires:
- High school diploma or equivalent and BS degree, technical school graduate, electronics training, or equivalent experience.
- 5 or more years of directly related professional service repair and maintenance experience in the office automation industry is required, as well as 1 year as a Product Support Specialist or equivalent.
- Required Certifications (two of the following certifications required):
- HDI Customer Service Representative
- CompTIA A+
- CompTIA Network+
- Additional certifications may be necessary based on product- or technology-specific work, including CNA, CNE, MCP, MCSE, CDIA+, etc.
- Displays proficient verbal and written communication skills suitable for assessing issues and relating a course of action. Able to communicate effectively with individuals who are under stress or who are themselves poor communicators.
- Queries and listens to determine underlying issue(s).
- Able to make sound decisions, with minimum complaints and rework, when precedents are typically available but in situations that fall outside the norm.
- Requires proficient typing skills.
- Possesses advanced methodical approach skills in resolving problems.
- Possesses excellent customer service skills, including the ability to follow up to ensure closure of issues.
- Possesses initiative and the ability to be highly self-motivated.
- Possesses the ability to read and understand technical documentation, manuals, and electrical diagrams.
- A high level of dexterity is required in the regular use of a variety of hand tools. These tools include, but are not limited to, screwdrivers, pliers, wrenches, and electronic testing equipment. There is an emphasis on fine motor skills for work on small electronic and mechanical components.
- Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise.
- Shift work, extended hours, stand-by, and/or on-call responsibilities may be required.
- Physical effort is required to lift and carry objects weighing up to 50 pounds. Requires frequent walking, standing, bending, reaching, and lifting when installing equipment such as computers, controllers, copiers, printers, and projectors. Frequent stooping, bending, squatting, and kneeling are required to service equipment at floor level.
- Occasionally lifts and moves office furniture and equipment in accordance with OSHA standards.
- Requires a high level of proficiency and hands-on knowledge of peripherals and digitized output devices from a hardware standpoint. Requires regular use of a variety of hand tools, including but not limited to screwdrivers, pliers, wrenches, and computers.
- Requires exposure to conditions that could result in minor and/or treatable accidents or illness, such as burns and cuts, as well as conditions that could result in loss of fingers.
- Work has periodic stress related to an increased volume of incoming issues and occasional contact with dissatisfied customers.
Provides telephone "hotline" product technical service support in a call center environment to dealers, field technicians, VARs, OEMs and/or end user customers. Ensures high-level customer (caller) satisfaction by analyzing problems pertaining to malfunctioning electro/mechanical equipment, computer equipment, or software applications, identifying problem areas and recommending corrective action. Utilizes sophisticated diagnostic tools, service aids, product schematics, and all other available product information in the assessment and resolution of called-in equipment failures or issues. As needed, may replicate caller's equipment failure situation in a test laboratory to aid in the diagnosis and ultimately step the caller through the resolution procedures. On occasion, may also provide pre-sales technical expertise to the sales team as needed, remotely assessing potential customer's application/business needs.
JOB DUTIES AND RESPONSIBILITIES- Responds to incoming support calls (i.e., telephone, voicemail, email) in a timely, professional manner. Evaluates the caller's issue and then gives assistance utilizing the appropriate support information and documentation. Assumes full ownership of incoming support requests. Escalates and follows up as needed to ensure fastest possible resolution.
- Makes entries for incoming issues and all activities that pertain to any existing issues within the call database software. Entries are accurate, detailed, and include all required fields.
- Continually monitors phone, email, and voicemail queues and notifies team when attention is required.
- Escalates cases when appropriate, determining the most effective solution to a problem. Tracks cases until they are resolved.
- Completes all required administrative tasks in an accurate and timely manner.
- Develops hardware, software, or product-specific technical service solutions to a variety of problems of moderate scope and complexity.
- Maintains and updates existing documentation, ensuring accuracy and relevance. Makes recommendations and assists with updating and developing new documentation.
- Utilizes correct escalation procedures on all irresolvable issues outside the range of his/her expertise.
- Reviews all technical information pertaining to supported products, including new and updated information as it becomes available.
- Independently conducts tests in a controlled lab environment to duplicate and resolve issues.
- Uses available lab equipment and other resources to effectively troubleshoot issues. Returns resources to proper working condition when through.
- Performs repair and preventative maintenance on all assigned lab equipment and software.
- As new lab equipment and software are added, actively guides team members in installation and setup and supports them in the maintenance and upkeep.
- Researches and tests recurring issues on assigned products, creating any needed documentation (i.e., change requests, field bulletins, or procedures) for approval. Actively participates in the testing or debugging of network-related issues, assuring closure or proper escalation as required.
- Resolves issues where precedents are available and often when unavailable.
- Attends and satisfactorily completes assigned training.
- Assists in the development and enactment of internal training.
- Responsible for the maintenance and safekeeping of a laptop computer and other assigned company property.
- Maintains up-to-date hard copy and electronic documentation on all supported products.
- Installs and maintains current software on assigned workstation.
- Performs other duties as assigned.
Typically requires:
- High school diploma or equivalent and BS degree, technical school graduate, electronics training, or equivalent experience.
- 5 or more years of directly related professional service repair and maintenance experience in the office automation industry is required, as well as 1 year as a Product Support Specialist or equivalent.
- Required Certifications (two of the following certifications required):
- HDI Customer Service Representative
- CompTIA A+
- CompTIA Network+
- Additional certifications may be necessary based on product- or technology-specific work, including CNA, CNE, MCP, MCSE, CDIA+, etc.
- Displays proficient verbal and written communication skills suitable for assessing issues and relating a course of action. Able to communicate effectively with individuals who are under stress or who are themselves poor communicators.
- Queries and listens to determine underlying issue(s).
- Able to make sound decisions, with minimum complaints and rework, when precedents are typically available but in situations that fall outside the norm.
- Requires proficient typing skills.
- Possesses advanced methodical approach skills in resolving problems.
- Possesses excellent customer service skills, including the ability to follow up to ensure closure of issues.
- Possesses initiative and the ability to be highly self-motivated.
- Possesses the ability to read and understand technical documentation, manuals, and electrical diagrams.
- A high level of dexterity is required in the regular use of a variety of hand tools. These tools include, but are not limited to, screwdrivers, pliers, wrenches, and electronic testing equipment. There is an emphasis on fine motor skills for work on small electronic and mechanical components.
- Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise.
- Shift work, extended hours, stand-by, and/or on-call responsibilities may be required.
- Physical effort is required to lift and carry objects weighing up to 50 pounds. Requires frequent walking, standing, bending, reaching, and lifting when installing equipment such as computers, controllers, copiers, printers, and projectors. Frequent stooping, bending, squatting, and kneeling are required to service equipment at floor level.
- Occasionally lifts and moves office furniture and equipment in accordance with OSHA standards.
- Requires a high level of proficiency and hands-on knowledge of peripherals and digitized output devices from a hardware standpoint. Requires regular use of a variety of hand tools, including but not limited to screwdrivers, pliers, wrenches, and computers.
- Requires exposure to conditions that could result in minor and/or treatable accidents or illness, such as burns and cuts, as well as conditions that could result in loss of fingers.
- Work has periodic stress related to an increased volume of incoming issues and occasional contact with dissatisfied customers.
Field Product Specialist Jobs by Experience Level
See All 14 Field Product Specialist Jobs
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Find Field Product Specialist JobsField Product Specialist Job Market
Who's Hiring
Top Industries Hiring
- Automotive
- Technology & Software
What Employers Look For
The qualifications that appear most often in field product specialist jobs.
- Bachelor's degree in a relevant field such as life sciences, engineering, or business
- 1-3 years of field sales, clinical support, or technical applications experience
- Demonstrated ability to conduct live product demonstrations or in-service trainings
- Proficiency with CRM platforms for logging field activity and managing account pipelines
- Valid driver's license and willingness to travel within an assigned territory
- Strong consultative communication skills for engaging clinical or technical end users
Tips for Your Field Product Specialist Job Search
Tailor your resume to territory language
Field product specialist postings often name a specific territory or region. Mirror that geographic framing in your resume summary and experience bullets so hiring managers immediately see you can own a defined area without heavy ramp-up.
Highlight hands-on product demonstration experience
Employers screen hard for candidates who have run live demos, in-service trainings, or clinical evaluations. List the specific products you demonstrated, the audience type, and whether the demo converted to a sale or adoption milestone.
Apply early to roles that fit
Migrate Mate lists field product specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Get a relevant certification before applying
Certifications like a Certified Sales Professional credential or a device-specific manufacturer certification signal readiness to hiring managers who don't want to invest months in product training before you're deployable in the field.
Prepare a territory business plan for interviews
Many field product specialist panels include a 30-60-90 day territory plan exercise. Walk in with a draft that names the account types you'd prioritize, the competitive landscape in that vertical, and how you'd track adoption metrics in the first quarter.
Negotiate a car allowance and expense structure early
Field roles carry real out-of-pocket costs before reimbursement cycles close. Clarify the mileage rate, expense submission cadence, and whether a vehicle stipend or company car is included before you evaluate the total compensation package.
Field Product Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most field product specialists?
Tire Rack, Teradyne, and HP are hiring the most field product specialists right now, with openings concentrated in Indiana, Texas, and Georgia, based on current listings on Migrate Mate as of November 2026. Activity tends to cluster around companies expanding a product line or entering a new vertical.
How many field product specialist jobs are remote?
About 25% of field product specialist openings are fully remote or hybrid as of November 2026, though the nature of the role means most positions require regular in-person presence at customer sites, hospitals, or dealer locations. Training coordination and reporting functions are the sub-areas most likely to allow remote flexibility.
How do you become a field product specialist?
Start by building hands-on product knowledge in a relevant industry through roles like inside sales, applications support, or clinical coordination. Develop your ability to explain technical concepts to non-technical audiences, then pursue a field-facing role at a manufacturer or distributor. A device-specific or sales methodology certification accelerates the transition from internal to field-facing work.
Can you get a field product specialist job with little or no experience?
Yes, some manufacturers hire candidates directly out of degree programs in life sciences, engineering, or agriculture and provide structured onboarding. Your best entry point is to target companies with formal new-hire field training programs, emphasize any customer-facing or technical demonstration experience from internships or lab roles, and be explicit about your willingness to travel within the assigned territory.
What does the field product specialist interview process look like?
Most processes include an initial recruiter screen, a panel interview with the regional sales manager and sometimes a senior field specialist, and a final-round exercise such as a mock product demonstration or a territory business plan presentation. Some employers also conduct a ride-along or field observation day before extending an offer to assess how you interact with customers in a real account setting.
Where can I find and apply to field product specialist jobs?
You can find and apply to field product specialist jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your industry background and territory preference, then apply directly to each listing that fits your experience level and geographic availability.
See All 14 Field Product Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
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