Outreach Director Jobs
Outreach Director jobs are open across nonprofits, healthcare systems, higher education, and community organizations, with specializations in community engagement, donor relations, and partnership development, at every level from coordinator to executive director. Find a role that fits below and apply directly.
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Showing 5 of 54+ Outreach Director jobs
$77,498 - $87,576
ORGANIZATION:
Metro Housing|Boston is a leading nonprofit dedicated to connecting the residents of Greater Boston with safe, decent homes they can afford. Metro Housing empowers families and individuals to move from homelessness to housing stability. Serving more than 25,000 households annually, we work seamlessly to bridge the gaps among government, nonprofits, and corporations to continually increase our impact. With more than 30 years’ experience piloting and implementing housing programs, we have solidified our position as an industry-leading expert on navigating the affordable housing field.
MISSION:
“We mobilize wide-ranging resources to provide innovative and personalized services that lead families and individuals to housing stability, economic security and an improved quality of life.”
REPORTS TO: Director of Leased Housing
RESPONSIBILITIES MAY INCLUDE:
The statements below are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.
- Coordinates, supervises and monitors staff activity to ensure that work and assigned task(s) are performed in accordance with established policies, procedures, performance goals and departmental objectives;
- Assists in training new employees and supports subordinates in the interpretation of applicable provisions and regulations;
- Performs compliance reviews of subordinates and works one-on-one with staff to correct errors;
- Prepares reports on QC monitoring and makes appropriate recommendations to address identified issues; Provide guidance to staff on identified needs;
- Performs performance reviews of subordinates;
- Prepares and administers performance improvement plans and disciplinary actions;
- Ensures program staff provide professional and comprehensive customer service to participants, landlords, and other customers;
- Understands and applies HUD regulations, MTW & MRVP policies and Metro Housing’s procedures;
- Participates in the development of new plans and procedures designed to improve operations and in implementing approved policy;
- Explains new or revised policies, procedures, or laws that impact operations of applicable program area to reporting staff;
- Coordinates implementation or modification of policies, procedures and processing methods with subordinates; and Recommends changes in operating procedures and methods to program management as necessary;
- Enters data into housing software as required;
- Provides input on system design and revisions to streamline process and work flows;
- Retrieves data (Utilization, EIV, Elite Production, financial, and PIC reports) analyzes data, prepares reports and submits to Senior Leased Housing Staff;
- Prepares and submits required reports;
- Answers telephone calls and communicates with applicants, participants, landlords/owners and co-workers in a manner that is courteous and professional;
- Determines customer needs and provides the information or assistance required to satisfy the customer needs;
- Notifies program applicants, participants and owners in a timely manner of the results of program transactions;
- Resolves disputes between the HCV staff and program participants;
- Attends meetings and trainings;
- Escalates program issues as needed; and
- Responds timely to requests and inquiries from customers and staff, by phone, in person and by written communications.
This role has a requirement of a minimum of 4 days per week in the office.
SPECIFIC DUTIES
Gateway
- Oversee operations of the client focused department Gateway;
- Monitor and supply volume reports for phone calls, email, kiosk requests and enhanced appointment data for internal parties or committees;
- Conducting quality assurance for phone calls through the Vonage recording website;
- Serve as back-up for staff in the lobby throughout the week;
- Resolves client escalations for the Gateway and the lobby;
- Quarterly review of survey data on Gateway /Agency feedback;
- Coordinate monthly shadowing of lobby with manager to review lobby quality assurance; and
-
Create articles and videos for the Help Center and coordinate across the agency to add to the Help Center.
Owner Services - Oversee rent increase requests, email and associated staff;
- Review rent increase disputes with manager;
- Conduct quality assurance of rent increase requests and response timeliness; and
-
Assists manager with complex situations that arise during rent increase disputes.
SNOMASS - Oversee and management SNOMASS team and coordination;
- Conducts regular compliance reviews of CMS, ETO entries, Post move surveys as well as completed participant files pursuant to applicable Metro Housing procedures, MTW policies and HUD regulations;
- Attend applicable SNOMass/EOHLC meetings and monitor reports submitted to EOHLC; and
- Assist SNOMass manager with complex situations that arise during program eligibility to final lease up or exit of participants.
QUALIFICATIONS & CERTIFICATIONS
- A Bachelor’s Degree in public or business administration, social work, or a related field;
- At least three (3) years’ experience working in Public Housing, Housing Choice Voucher/Section 8, or other Federal housing programs, including at least five (1) years at a supervisory level;
- Ability to understand and implement HUD regulations, and other Federal, state and local laws, rules and regulations related to low income housing, including Metro Housing and DHCD MTW policies and procedures;
- Ability to plan, schedule, assign, supervise, train, and evaluate the work of subordinates in a manner which will maintain a high level of productivity and morale;
- Excellent communication and interpersonal skills. Ability to communicate with and relate to persons of diverse backgrounds and abilities and to establish and maintain effective working relationships with participants, landlords and other employees;
- Ability to complete complex and detailed tasks in a timely manner;
- Ability to plan and prioritize duties;
- Ability to operate business machines and use housing software;
- Ability to work independently, performing relatively complex work in an accurate and timely manner without close supervision;
- Ability to exercise good judgment;
- Strong time management skills with the ability to handle large caseloads and high volume of work in a busy, fast paced environment;
- Ability to multi-task handling several tasks at once, anticipating and identifying problems and putting forward solutions;
- Ability to handle frequent interruptions without a loss of efficiency/productivity or accuracy; and
- Attention to detail in all aspect of work.
PREFERENCE GIVEN TO:
- Candidates with multilingual skills (verbal and written). We are seeking candidates that speak and write English and at least one of the following languages (for interpreting and translation): Vietnamese, Cape Verdean Creole, Portuguese, Cantonese, Mandarin, Toisanese, Haitian- Creole, and Spanish.
Most benefits are available on your first day of work with Metro Housing | Boston. These benefits currently include:
Your and your family’s health
- Health and dental coverage on a pre-tax basis;
- Eye Med Vision plan on a pre-tax basis;
- Medical and dependent care reimbursement account;
- Company paid life and AD&D insurance and long-term disability;
- Free, confidential Employee Assistance Program;
- Voluntary life, accident, critical illness and cancer insurance.
Work/life balance
- Generous vacation, sick, and personal time;
- 13 paid holidays per year;
- Paid new parent leave;
- Flexible schedules (when available).
Retirement plan
- 403(b) plan with a company match.
Career growth
- Tuition reimbursement program;
- Internal promotions encouraged.
AN EQUAL OPPORTUNITY EMPLOYER
$77,498 - $87,576
ORGANIZATION:
Metro Housing|Boston is a leading nonprofit dedicated to connecting the residents of Greater Boston with safe, decent homes they can afford. Metro Housing empowers families and individuals to move from homelessness to housing stability. Serving more than 25,000 households annually, we work seamlessly to bridge the gaps among government, nonprofits, and corporations to continually increase our impact. With more than 30 years’ experience piloting and implementing housing programs, we have solidified our position as an industry-leading expert on navigating the affordable housing field.
MISSION:
“We mobilize wide-ranging resources to provide innovative and personalized services that lead families and individuals to housing stability, economic security and an improved quality of life.”
REPORTS TO: Director of Leased Housing
RESPONSIBILITIES MAY INCLUDE:
The statements below are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.
- Coordinates, supervises and monitors staff activity to ensure that work and assigned task(s) are performed in accordance with established policies, procedures, performance goals and departmental objectives;
- Assists in training new employees and supports subordinates in the interpretation of applicable provisions and regulations;
- Performs compliance reviews of subordinates and works one-on-one with staff to correct errors;
- Prepares reports on QC monitoring and makes appropriate recommendations to address identified issues; Provide guidance to staff on identified needs;
- Performs performance reviews of subordinates;
- Prepares and administers performance improvement plans and disciplinary actions;
- Ensures program staff provide professional and comprehensive customer service to participants, landlords, and other customers;
- Understands and applies HUD regulations, MTW & MRVP policies and Metro Housing’s procedures;
- Participates in the development of new plans and procedures designed to improve operations and in implementing approved policy;
- Explains new or revised policies, procedures, or laws that impact operations of applicable program area to reporting staff;
- Coordinates implementation or modification of policies, procedures and processing methods with subordinates; and Recommends changes in operating procedures and methods to program management as necessary;
- Enters data into housing software as required;
- Provides input on system design and revisions to streamline process and work flows;
- Retrieves data (Utilization, EIV, Elite Production, financial, and PIC reports) analyzes data, prepares reports and submits to Senior Leased Housing Staff;
- Prepares and submits required reports;
- Answers telephone calls and communicates with applicants, participants, landlords/owners and co-workers in a manner that is courteous and professional;
- Determines customer needs and provides the information or assistance required to satisfy the customer needs;
- Notifies program applicants, participants and owners in a timely manner of the results of program transactions;
- Resolves disputes between the HCV staff and program participants;
- Attends meetings and trainings;
- Escalates program issues as needed; and
- Responds timely to requests and inquiries from customers and staff, by phone, in person and by written communications.
This role has a requirement of a minimum of 4 days per week in the office.
SPECIFIC DUTIES
Gateway
- Oversee operations of the client focused department Gateway;
- Monitor and supply volume reports for phone calls, email, kiosk requests and enhanced appointment data for internal parties or committees;
- Conducting quality assurance for phone calls through the Vonage recording website;
- Serve as back-up for staff in the lobby throughout the week;
- Resolves client escalations for the Gateway and the lobby;
- Quarterly review of survey data on Gateway /Agency feedback;
- Coordinate monthly shadowing of lobby with manager to review lobby quality assurance; and
-
Create articles and videos for the Help Center and coordinate across the agency to add to the Help Center.
Owner Services - Oversee rent increase requests, email and associated staff;
- Review rent increase disputes with manager;
- Conduct quality assurance of rent increase requests and response timeliness; and
-
Assists manager with complex situations that arise during rent increase disputes.
SNOMASS - Oversee and management SNOMASS team and coordination;
- Conducts regular compliance reviews of CMS, ETO entries, Post move surveys as well as completed participant files pursuant to applicable Metro Housing procedures, MTW policies and HUD regulations;
- Attend applicable SNOMass/EOHLC meetings and monitor reports submitted to EOHLC; and
- Assist SNOMass manager with complex situations that arise during program eligibility to final lease up or exit of participants.
QUALIFICATIONS & CERTIFICATIONS
- A Bachelor’s Degree in public or business administration, social work, or a related field;
- At least three (3) years’ experience working in Public Housing, Housing Choice Voucher/Section 8, or other Federal housing programs, including at least five (1) years at a supervisory level;
- Ability to understand and implement HUD regulations, and other Federal, state and local laws, rules and regulations related to low income housing, including Metro Housing and DHCD MTW policies and procedures;
- Ability to plan, schedule, assign, supervise, train, and evaluate the work of subordinates in a manner which will maintain a high level of productivity and morale;
- Excellent communication and interpersonal skills. Ability to communicate with and relate to persons of diverse backgrounds and abilities and to establish and maintain effective working relationships with participants, landlords and other employees;
- Ability to complete complex and detailed tasks in a timely manner;
- Ability to plan and prioritize duties;
- Ability to operate business machines and use housing software;
- Ability to work independently, performing relatively complex work in an accurate and timely manner without close supervision;
- Ability to exercise good judgment;
- Strong time management skills with the ability to handle large caseloads and high volume of work in a busy, fast paced environment;
- Ability to multi-task handling several tasks at once, anticipating and identifying problems and putting forward solutions;
- Ability to handle frequent interruptions without a loss of efficiency/productivity or accuracy; and
- Attention to detail in all aspect of work.
PREFERENCE GIVEN TO:
- Candidates with multilingual skills (verbal and written). We are seeking candidates that speak and write English and at least one of the following languages (for interpreting and translation): Vietnamese, Cape Verdean Creole, Portuguese, Cantonese, Mandarin, Toisanese, Haitian- Creole, and Spanish.
Most benefits are available on your first day of work with Metro Housing | Boston. These benefits currently include:
Your and your family’s health
- Health and dental coverage on a pre-tax basis;
- Eye Med Vision plan on a pre-tax basis;
- Medical and dependent care reimbursement account;
- Company paid life and AD&D insurance and long-term disability;
- Free, confidential Employee Assistance Program;
- Voluntary life, accident, critical illness and cancer insurance.
Work/life balance
- Generous vacation, sick, and personal time;
- 13 paid holidays per year;
- Paid new parent leave;
- Flexible schedules (when available).
Retirement plan
- 403(b) plan with a company match.
Career growth
- Tuition reimbursement program;
- Internal promotions encouraged.
AN EQUAL OPPORTUNITY EMPLOYER
See All 54 Outreach Director Jobs
Find roles that match your experience and apply in just a few clicks.
Find Outreach Director JobsOutreach Director Job Market
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
- Education
- Insurance
What Employers Look For
The qualifications that appear most often in outreach director jobs.
- Bachelor's degree in communications, public health, social work, or a related field
- Demonstrated experience managing community partnerships or stakeholder engagement programs
- Strong written and verbal communication skills for diverse audiences
- Experience with CRM systems and donor or constituent management platforms
- Ability to develop and execute outreach strategies aligned with organizational goals
- Experience supervising staff, volunteers, or cross-functional outreach teams
Tips for Your Outreach Director Job Search
Quantify your outreach impact clearly
Outreach directors are hired on results, so your resume needs numbers: communities reached, partnerships secured, volunteer hours coordinated, or grant dollars unlocked. Vague descriptions of 'managing outreach efforts' won't stand out against candidates who show concrete growth.
Tailor applications to the sector
An outreach director role at a hospital system is structurally different from one at a university or advocacy nonprofit. Reframe your experience to match each sector's language, whether that's patient engagement, alumni relations, or coalition building, before you apply.
Apply early to roles that fit
Migrate Mate lists outreach director openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight cross-functional coordination experience
Hiring managers for outreach director roles want evidence you've aligned communications, programs, and leadership around shared goals. Specifically call out times you coordinated between internal teams and external stakeholders, not just managed one side of the relationship.
Prepare a community strategy presentation
Many outreach director interviews include a practical exercise where you present a community engagement plan or partnership strategy. Draft a concise, audience-specific example before your first interview so you're not building one from scratch under pressure.
Negotiate scope alongside compensation
Outreach director offers often leave budget authority, staff headcount, and program autonomy undefined. Before you sign, ask directly what resources you'll control so your on-the-ground capacity matches the expectations in the job description.
Outreach Director Jobs: Frequently Asked Questions
Which companies are hiring the most outreach directors?
The most active employers for outreach directors right now are Guardian Outreach Ministries, TEEG, and Alsana, and the most openings are in California, Massachusetts, and Texas, based on current listings on Migrate Mate as of November 2026. Nonprofits, health systems, and universities consistently drive the highest volume of postings.
How many outreach director jobs are remote?
About 57% of outreach director openings are fully remote or hybrid as of November 2026, though the share varies by sector. Roles focused on digital communications, donor relations, and policy advocacy tend to offer the most location flexibility, while community-based and clinical outreach positions are more likely to require an on-site presence.
How do you become an outreach director?
Start by building direct program or community engagement experience in a coordinator or manager role, ideally in the sector you want to lead in. Develop a portfolio of measurable results, partnerships you've built, or campaigns you've run. Move into management by supervising outreach staff or volunteers, then apply for director-level roles once you can demonstrate strategic ownership of an outreach function.
Can you get hired as an outreach director without director-level experience?
Yes, especially at smaller nonprofits or early-stage programs where the outreach director role is the first of its kind at the organization. Candidates who demonstrate that they've independently designed and executed outreach initiatives, managed external relationships, and reported on outcomes are regularly considered even without a prior director title. Sector-specific expertise and a strong community network often carry more weight than seniority alone.
What does the outreach director interview process look like?
Expect two to four rounds, typically starting with a phone or video screen with HR, followed by a panel interview with program leadership and sometimes community partners. Many organizations include a practical component, such as presenting a sample outreach plan or responding to a community engagement scenario. Final rounds often involve meeting executive leadership and may include a conversation about budget or strategic priorities.
Where can I find and apply to outreach director jobs?
You can find and apply to outreach director jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your sector, seniority level, and location preferences, then apply directly to each listing that fits.
See All 54 Outreach Director Jobs
Find roles that match your experience and apply in just a few clicks.
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