Field Service Technician Jobs in Charlotte, NC
Field Service Technician jobs in Charlotte are in strong demand, concentrated in the University City corridor, South End, and the Steele Creek industrial zone across utilities, medical equipment, HVAC, and manufacturing sectors. Employers hiring right now include Okuma America Corporation, Xylem, and NCR. Find a role that fits below and apply directly.
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Showing 5 of 146+ Field Service Technician jobs
This role is customer-facing and highly technical, so the focus should be on troubleshooting expertise, customer support, machine installations, and serving as an advanced resource for Okuma's distributors and customers.
Field Service Technician II
At Okuma America Corporation, we are committed to delivering industry-leading CNC machine tool technology backed by exceptional customer support. As a Field Service Technician II, you will play a critical role in helping customers maximize machine performance by providing advanced troubleshooting, repair, installation, and technical support for Okuma equipment and automation solutions.
This position serves as an escalation resource for complex technical issues that exceed distributor support capabilities. Through hands-on service, documentation, and technical guidance, you will help strengthen customer relationships while ensuring the successful operation and reliability of Okuma products in the field.
How You'll Make an Impact
- Provide advanced troubleshooting, repair, and technical support for Okuma machines, controls, automation systems, and peripheral equipment.
- Travel to customer facilities to perform machine installations, retrofits, upgrades, and corrective service activities.
- Support customers, distributors, and internal teams by diagnosing and resolving technical issues remotely and on-site.
- Develop technical documentation, repair procedures, and service bulletins that strengthen distributor and customer self-sufficiency.
- Serve as a trusted technical resource, delivering timely solutions that improve equipment performance, reliability, and customer satisfaction.
Qualifications & Experience
Required Education & Experience
- High School Diploma or equivalent required.
- Technical training, vocational education, military technical training, or equivalent industry experience preferred.
- Experience troubleshooting and repairing industrial machinery, CNC equipment, automation systems, or related technologies.
- Ability to diagnose and resolve complex mechanical, electrical, software, and control-related issues.
- Experience providing technical support in a customer-facing environment.
- Valid driver's license with an insurable driving record.
- Ability and willingness to travel extensively to customer locations as business needs require.
Technical Expertise
- Strong troubleshooting and root cause analysis skills.
- Mechanical alignment and machine installation experience.
- Knowledge of CNC machine tools, controls, and industrial automation systems.
- Experience working with electrical, mechanical, hydraulic, pneumatic, and software-controlled systems.
- Ability to read and interpret technical documentation, schematics, manuals, and engineering drawings.
- Proficiency with computer systems and diagnostic tools used in troubleshooting and service activities.
- Strong written communication skills with the ability to create detailed trip reports, service documentation, and technical procedures.
- Commitment to workplace safety and adherence to company policies and procedures.
Preferred Qualifications & Skills
- Experience servicing CNC machine tools, preferably Okuma equipment.
- Experience supporting automated manufacturing systems, robotic applications, or peripheral equipment.
- Knowledge of machine retrofits, upgrades, and field modifications.
- Experience developing technical manuals, service documentation, and training materials.
- Strong customer-service, communication, and relationship-building skills.
- Ability to work independently while managing multiple priorities in a fast-paced environment.
The Okuma Difference
For more than a century, Okuma has been a global leader in CNC machine tool technology. We continuously invest in innovation, employee development, and customer success, creating an environment where skilled technical professionals can make a measurable impact on the future of manufacturing.
At Okuma, you'll have the opportunity to:
- Work with industry-leading CNC and automation technologies.
- Solve complex technical challenges across a wide range of manufacturing environments.
- Collaborate with experienced engineers, technicians, distributors, and industry experts.
- Participate in ongoing technical training and professional development.
- Build lasting relationships with customers while serving as a trusted technical advisor.
- Contribute to a culture focused on innovation, teamwork, excellence, and customer success.
Supporting Your Success
At Okuma, we invest in our employees' success through a comprehensive rewards package that includes competitive compensation, bonus opportunities, a pension plan, 401(k), medical, dental and vision coverage, company-paid disability insurance, flexible spending accounts (FSA), wellness programs, gym membership reimbursement, tuition reimbursement, paid time off, parental leave, paid holidays, and flexible scheduling opportunities where applicable.
Work Environment & Physical Requirements
- Frequent travel to customer sites, distributor locations, and other service-related destinations.
- Regular work in manufacturing and industrial environments with exposure to machinery, automation systems, and production equipment.
- Ability to stand, walk, bend, reach, climb, and perform hands-on troubleshooting and repair activities for extended periods.
- Ability to lift, carry, push, or pull tools, parts, and equipment as needed.
- Ability to safely operate a motor vehicle and travel independently.
- Must maintain required safety certifications and comply with all company safety policies and procedures.
- Associates Degree in Electronics or equivalent experience
- Minimum of 5 years’ experience in CNC controls, servo systems, PLC's, automation, as well as
hydraulics, and pneumatics
- 5 years of prior machine tool experience (Okuma preferred)
- FANUC CNC experience (preferred)
- Okuma-Howa product knowledge (preferred)
- Prior technical writing experience (preferred)
General:
- Customer centric behavior and great team attitude
- Must effectively prioritize and manage multiple responsibilities
- Ability to work independently or as part of a team
- Ability to work in a fast-paced production environment
- Proficient in the use of precision measuring/diagnostic equipment. Not limited to, but include
dynamometers, etc.
- Advanced assembly drawing interpretation
- Strong analytical and troubleshooting skills
- Customer centric behavior and great team attitude
- Basic mechanical/electrical skills
- Ability to read blueprints, electrical schematics a plus
- Basic use of hand tools and variety of electrical and mechanical devices, such as precision
- Use of basic PC tools, such as Outlook, Word, Excel
- Strong troubleshooting skills
- Excellent verbal and written communication skills, as well as exceptional listening skills
- Exceptional ability to speak and write effectively in a business environment
- Exceptional ability to ask necessary questions
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Strong math skills
- Ability to carry out instructions furnished in written, oral, or diagram form
- Ability to manage multiple projects simultaneously and willingness to adapt to change and take
Physical and Environmental Elements
Physical Demands:
- Ability to sit continuously for 1/4 of the normal work shift, and stand, walk, and reach with hands
- Ability to lift and carry, push, or pull up to 70 pounds
- Ability to stoop, crouch and reach
- Ability to talk or hear continuously
- Ability to see clearly to do all work-related tasks (clear or corrected vision at 20 inches or less)
- Finger dexterity is required frequently for over 3/4 of the normal work shift including operating a
Work Environment:
- About half of the position’s functions are performed in the office environment with standard
and phone)
- The other half of the position’s functions are performed either at a customer site or in the
Thus, the employee may work in an open warehouse area where temperatures may be subject
to outdoor conditions in terms of cold and heat. There is exposure to various tools and
equipment as well as forklift operations and corresponding noise levels
- A small portion of the position’s functions may be performed in the office environment with
light traffic, and phone)
Special Requirements
- Maintain annual OSHA safety certifications as required by job duties
- Frequent travel required (75+%
This role is customer-facing and highly technical, so the focus should be on troubleshooting expertise, customer support, machine installations, and serving as an advanced resource for Okuma's distributors and customers.
Field Service Technician II
At Okuma America Corporation, we are committed to delivering industry-leading CNC machine tool technology backed by exceptional customer support. As a Field Service Technician II, you will play a critical role in helping customers maximize machine performance by providing advanced troubleshooting, repair, installation, and technical support for Okuma equipment and automation solutions.
This position serves as an escalation resource for complex technical issues that exceed distributor support capabilities. Through hands-on service, documentation, and technical guidance, you will help strengthen customer relationships while ensuring the successful operation and reliability of Okuma products in the field.
How You'll Make an Impact
- Provide advanced troubleshooting, repair, and technical support for Okuma machines, controls, automation systems, and peripheral equipment.
- Travel to customer facilities to perform machine installations, retrofits, upgrades, and corrective service activities.
- Support customers, distributors, and internal teams by diagnosing and resolving technical issues remotely and on-site.
- Develop technical documentation, repair procedures, and service bulletins that strengthen distributor and customer self-sufficiency.
- Serve as a trusted technical resource, delivering timely solutions that improve equipment performance, reliability, and customer satisfaction.
Qualifications & Experience
Required Education & Experience
- High School Diploma or equivalent required.
- Technical training, vocational education, military technical training, or equivalent industry experience preferred.
- Experience troubleshooting and repairing industrial machinery, CNC equipment, automation systems, or related technologies.
- Ability to diagnose and resolve complex mechanical, electrical, software, and control-related issues.
- Experience providing technical support in a customer-facing environment.
- Valid driver's license with an insurable driving record.
- Ability and willingness to travel extensively to customer locations as business needs require.
Technical Expertise
- Strong troubleshooting and root cause analysis skills.
- Mechanical alignment and machine installation experience.
- Knowledge of CNC machine tools, controls, and industrial automation systems.
- Experience working with electrical, mechanical, hydraulic, pneumatic, and software-controlled systems.
- Ability to read and interpret technical documentation, schematics, manuals, and engineering drawings.
- Proficiency with computer systems and diagnostic tools used in troubleshooting and service activities.
- Strong written communication skills with the ability to create detailed trip reports, service documentation, and technical procedures.
- Commitment to workplace safety and adherence to company policies and procedures.
Preferred Qualifications & Skills
- Experience servicing CNC machine tools, preferably Okuma equipment.
- Experience supporting automated manufacturing systems, robotic applications, or peripheral equipment.
- Knowledge of machine retrofits, upgrades, and field modifications.
- Experience developing technical manuals, service documentation, and training materials.
- Strong customer-service, communication, and relationship-building skills.
- Ability to work independently while managing multiple priorities in a fast-paced environment.
The Okuma Difference
For more than a century, Okuma has been a global leader in CNC machine tool technology. We continuously invest in innovation, employee development, and customer success, creating an environment where skilled technical professionals can make a measurable impact on the future of manufacturing.
At Okuma, you'll have the opportunity to:
- Work with industry-leading CNC and automation technologies.
- Solve complex technical challenges across a wide range of manufacturing environments.
- Collaborate with experienced engineers, technicians, distributors, and industry experts.
- Participate in ongoing technical training and professional development.
- Build lasting relationships with customers while serving as a trusted technical advisor.
- Contribute to a culture focused on innovation, teamwork, excellence, and customer success.
Supporting Your Success
At Okuma, we invest in our employees' success through a comprehensive rewards package that includes competitive compensation, bonus opportunities, a pension plan, 401(k), medical, dental and vision coverage, company-paid disability insurance, flexible spending accounts (FSA), wellness programs, gym membership reimbursement, tuition reimbursement, paid time off, parental leave, paid holidays, and flexible scheduling opportunities where applicable.
Work Environment & Physical Requirements
- Frequent travel to customer sites, distributor locations, and other service-related destinations.
- Regular work in manufacturing and industrial environments with exposure to machinery, automation systems, and production equipment.
- Ability to stand, walk, bend, reach, climb, and perform hands-on troubleshooting and repair activities for extended periods.
- Ability to lift, carry, push, or pull tools, parts, and equipment as needed.
- Ability to safely operate a motor vehicle and travel independently.
- Must maintain required safety certifications and comply with all company safety policies and procedures.
- Associates Degree in Electronics or equivalent experience
- Minimum of 5 years’ experience in CNC controls, servo systems, PLC's, automation, as well as
hydraulics, and pneumatics
- 5 years of prior machine tool experience (Okuma preferred)
- FANUC CNC experience (preferred)
- Okuma-Howa product knowledge (preferred)
- Prior technical writing experience (preferred)
General:
- Customer centric behavior and great team attitude
- Must effectively prioritize and manage multiple responsibilities
- Ability to work independently or as part of a team
- Ability to work in a fast-paced production environment
- Proficient in the use of precision measuring/diagnostic equipment. Not limited to, but include
dynamometers, etc.
- Advanced assembly drawing interpretation
- Strong analytical and troubleshooting skills
- Customer centric behavior and great team attitude
- Basic mechanical/electrical skills
- Ability to read blueprints, electrical schematics a plus
- Basic use of hand tools and variety of electrical and mechanical devices, such as precision
- Use of basic PC tools, such as Outlook, Word, Excel
- Strong troubleshooting skills
- Excellent verbal and written communication skills, as well as exceptional listening skills
- Exceptional ability to speak and write effectively in a business environment
- Exceptional ability to ask necessary questions
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Strong math skills
- Ability to carry out instructions furnished in written, oral, or diagram form
- Ability to manage multiple projects simultaneously and willingness to adapt to change and take
Physical and Environmental Elements
Physical Demands:
- Ability to sit continuously for 1/4 of the normal work shift, and stand, walk, and reach with hands
- Ability to lift and carry, push, or pull up to 70 pounds
- Ability to stoop, crouch and reach
- Ability to talk or hear continuously
- Ability to see clearly to do all work-related tasks (clear or corrected vision at 20 inches or less)
- Finger dexterity is required frequently for over 3/4 of the normal work shift including operating a
Work Environment:
- About half of the position’s functions are performed in the office environment with standard
and phone)
- The other half of the position’s functions are performed either at a customer site or in the
Thus, the employee may work in an open warehouse area where temperatures may be subject
to outdoor conditions in terms of cold and heat. There is exposure to various tools and
equipment as well as forklift operations and corresponding noise levels
- A small portion of the position’s functions may be performed in the office environment with
light traffic, and phone)
Special Requirements
- Maintain annual OSHA safety certifications as required by job duties
- Frequent travel required (75+%
See All 146+ Field Service Technician Jobs in Charlotte
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Find Field Service Technician JobsField Service Technician Job Market in Charlotte
Who's Hiring
- Okuma America Corporation12
- Xylem8
- NCR4
- Koch4
- Graco4
Top Industries Hiring
- Manufacturing16
- Marketing & Advertising8
- Fashion & Apparel4
- Technology & Software4
- Electronics & Hardware4
Field Service Technician Jobs in Charlotte: Frequently Asked Questions
How do I get a field service technician job in Charlotte?
The strongest path in Charlotte is targeting the city's dense clusters of medical device companies near University City, the utility and energy contractors operating out of Steele Creek, and the HVAC and industrial equipment firms serving the South End and Cabarrus County manufacturing corridor. Candidates who hold a vendor-specific certification (Siemens, Trane, or similar) and can demonstrate hands-on diagnostic experience stand out in this market. Applying directly through employer career pages and showing familiarity with the Charlotte metro service territory gives you a clear edge.
Which companies hire field service technicians in Charlotte?
Employers hiring field service technicians in Charlotte right now include Okuma America Corporation, Xylem, and NCR, based on current listings on Migrate Mate as of August 2026. Charlotte's mix of healthcare systems, energy utilities, and light manufacturing draws a broad range of employers, from national OEMs with regional service hubs to regional contractors serving the greater metro.
Are there remote field service technician jobs in Charlotte?
Yes, but only partially. Field service technician work is predominantly hands-on and site-based by nature, so fully remote roles are rare. About 20% of field service technician openings tied to Charlotte are remote or hybrid as of August 2026, and those positions tend to be in technical support coordination, remote diagnostics, or dispatch scheduling roles rather than direct equipment servicing.
How can I get a field service technician job in Charlotte with little or no experience?
The most realistic entry point in Charlotte is pursuing an apprenticeship or helper role with one of the HVAC or electrical contractors serving the Steele Creek and Cabarrus County industrial zones, where employers regularly hire trainees and promote from within. Community colleges in the Charlotte metro also offer associate programs in electronics and mechatronics that connect directly to local employer pipelines. Starting as a parts runner, installation assistant, or bench technician at a medical equipment dealer near University City is another common lateral move that leads to full field assignments.
Which industries hire the most field service technicians in Charlotte?
Charlotte field service technician roles concentrate in Manufacturing, Marketing & Advertising, and Fashion & Apparel, based on current listings on Migrate Mate as of August 2026. Charlotte's position as a regional hub for healthcare systems, energy infrastructure, and expanding light manufacturing means consistent demand for technicians who can service equipment across all three sectors.
Related Jobs in North Carolina
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