Field Technician Jobs in Utah

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description:
At Regions, the Technology Field Services Technician is responsible for the configuration, installation, troubleshooting, repair, and maintenance of computer systems, peripherals, printers, networks, and telecommunications systems used to support all associates.

Primary Responsibilities
Installs computer hardware, software, printers, scanners, and other end user peripherals
Diagnoses, troubleshoots, and remediates hardware and software issues within the computing environment
Coordinates warranty repairs, replacements, and returns with manufacturers to resolve operating issues
Assists in installing, troubleshooting, and supporting core network infrastructure, including switches and routers, patch panels and network cabling
Records, updates, and documents tickets in Information Technology ticketing systems
Coordinates the technology issues related to facility renovations, new construction, and associate moves
Coordinates computer hardware and software purchases, including determining customer requirements and specifications
Maintains accurate inventory of computer assets throughout the product lifecycle, including procurement, shipping, deployment, decommissioning, and disposal
Provides training and technical assistance to users
Supports Facilities and Business Unit projects
Offers advice and guidance to junior technicians, assisting in the development of necessary skills and promotion of continuous improvement initiatives
Performs other job-related duties and responsibilities as needed
Travels as necessary
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements
High School Diploma or GED
Six (6) years experience working with computers, printers, peripherals, network hardware, software, firmware, and operation systems
Ability to image/deploy, repair, or support apps in the Mac Environment
Ability to lift or move items up to 50 pounds
A valid driver's license

Preferences
A+ Certification
Some college level courses plus technical training
Familiarity with Voice over Internet Protocol (VoIP), Analog Phone Systems/PBX equipment and telecom cabling

Skills and Competencies
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Advanced experience in computer maintenance, diagnostics, troubleshooting, and problem resolution
Advanced knowledge of computer imaging, software installation and support, and implementing standard desktop and laptop solutions
Advanced knowledge of physical server environments, network folder access, and drive mappings
Excellent interpersonal and communication skills
Outstanding customer service
Proficient in printer installation, configuration, component functions, driver installation, maintenance and repairs
Thorough understanding of LAN/WAN network hardware, implementation, and support

Additional Preferences: Virtualization, Telecom, and Sec + Cert

This position is intended to be onsite 5 days a week at our Salt Lake City Utah location.

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.

Position Type Full time

Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:
Minimum: $58,000.00 USD
Median: $72,850.00 USD

Incentive Pay Plans: This job is not incentive eligible.

Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details Salt Lake City UT LOB
Location: Salt Lake City, Utah

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.