Front Desk Agent Jobs in Orlando, FL
Front Desk Agent jobs in Orlando are in strong, consistent demand, concentrated in the International Drive corridor, Lake Buena Vista, downtown Orlando, and the Sand Lake Road hotel district, across hospitality, healthcare, and corporate office sectors. Employers actively hiring include HEI Hotels & Resorts, Remington Hospitality, and Auro Hotels. Scan the live roles below and apply to whichever ones fit.
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We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Front Desk Agent's responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Job Responsibilities
- Greet and welcome guests immediately with a friendly, sincere welcome.
- Register guests into Hotel, fulfilling requests, following instructions and adhering to established policies and procedures
- Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage.
- Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and assistance to and from the airport.
- Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
- Promote Hilton Honors and Hilton brand-specific marketing programs.
- Make appropriate selection of rooms based on guest needs.
- Code electronic keys, non verbally confirm the room number and rate.
- Provide welcome folders containing room keys, local information, hours of operations, etc.
- Close out guest accounts upon check-out process.
- Thank the guests for their stay and ensure guest satisfaction.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to multi-task, and prioritizes with excellent follow up skills and customer service.
Must be able to work flexible shifts, including weekends and holidays.
Must have previously worked as a Front Desk Agent in a hotel.
Hilton Experience is Preferred.
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience:
- Hotel Front Desk: 1 year (Required)
- Hilton: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Front Desk Agent's responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Job Responsibilities
- Greet and welcome guests immediately with a friendly, sincere welcome.
- Register guests into Hotel, fulfilling requests, following instructions and adhering to established policies and procedures
- Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage.
- Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and assistance to and from the airport.
- Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
- Promote Hilton Honors and Hilton brand-specific marketing programs.
- Make appropriate selection of rooms based on guest needs.
- Code electronic keys, non verbally confirm the room number and rate.
- Provide welcome folders containing room keys, local information, hours of operations, etc.
- Close out guest accounts upon check-out process.
- Thank the guests for their stay and ensure guest satisfaction.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to multi-task, and prioritizes with excellent follow up skills and customer service.
Must be able to work flexible shifts, including weekends and holidays.
Must have previously worked as a Front Desk Agent in a hotel.
Hilton Experience is Preferred.
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience:
- Hotel Front Desk: 1 year (Required)
- Hilton: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
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Find Front Desk Agent JobsFront Desk Agent Job Market in Orlando
Who's Hiring
- HEI Hotels & Resorts30
- Remington Hospitality30
- Auro Hotels15
- Staybridge Suites15
- McKibbon Hospitality15
Front Desk Agent Jobs in Orlando: Frequently Asked Questions
How do I get a front desk agent job in Orlando?
Orlando's hospitality-heavy economy means the strongest hiring comes from resort hotels along International Drive and Lake Buena Vista, theme park-adjacent properties, large healthcare networks, and corporate office parks in the Sand Lake and Maitland Center areas. Candidates who have experience with high-volume check-ins, property management software like Opera, and bilingual skills in Spanish or Portuguese stand out in this market.
Which companies hire front desk agents in Orlando?
Companies currently hiring front desk agents in Orlando include HEI Hotels & Resorts, Remington Hospitality, and Auro Hotels, per current listings on Migrate Mate as of September 2026. Orlando's employer mix leans heavily toward major hotel brands, resort properties, healthcare systems, and commercial real estate operators, all of which maintain ongoing front desk hiring year-round.
Are there remote front desk agent jobs in Orlando?
Yes, though remote opportunities are limited by nature since most front desk agent roles require on-site presence to greet guests or patients. About 0% of front desk agent openings tied to Orlando are remote or hybrid as of September 2026, and those tend to be concentrated in virtual receptionist roles for corporate offices or medical practices rather than hotel or resort positions.
How can I get a front desk agent job in Orlando with little or no experience?
The most realistic entry path in Orlando is through the city's extensive hospitality sector, where large resort and hotel operators frequently hire for front desk trainee and guest services associate roles that assume no prior experience. Universal Orlando, major hotel chains on International Drive, and AdventHealth's outpatient clinics are known to onboard entry-level candidates and train on internal systems. A friendly demeanor, basic computer skills, and open availability across evenings and weekends make a measurable difference with local hiring managers.
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