Global Service Delivery Manager Jobs
Global Service Delivery Manager jobs are open across technology, telecommunications, financial services, and managed services, from mid-level to director, with specializations in ITIL service management, SLA governance, and enterprise account operations. Scan the live roles below and apply to whichever ones fit.
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DESCRIPTION
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
At Amazon, we're working to be Earth's most Customer-centric Company and Earth's Best Employer. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build and expand the Cloud, this is your chance to make history.
AWS is looking for a Network Deploy Technician to join our growing team within infrastructure operations. You will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network.
The position's responsibilities include scaling support of several data center locations and day to day assistance with capacity management. You will work closely with internal customers and external vendors to facilitate smooth project execution as directed by Network Leadership and Technical Project Managers.
You will leverage your experience supporting large scale, enterprise class networks as well as network implementation and troubleshooting. As a Network Deploy Technician, you will work in a fast paced, collaborative environment with regular peer and customer interaction. In addition to providing management and support of AWS’ vast network infrastructure, Network Deploy Technicians establish and follow best practices and refine operational procedures.
All physical requirements are expected with reasonable accommodations:
- Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
- Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed
- Working in cramped and/or elevated and/or noisy environments
- Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day
- Ascending and descending ladders, stairs, and gangways safely and without limitation
NOTE: Amazon is not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.
NOTE: If applying for positions in Oregon (OR) and Ohio (OH), these sites are within AWS GovCloud region. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens (GovCloud may NOT be accessed from outside of the United States).
Key job responsibilities
Managing work and priorities through ticketing system and workflows to complete customer requests and projects
- Collaborating with various stakeholders to remove project obstacles
- Troubleshooting networking, routing and interconnectivity issues, including patch panels and patch cords
- Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment
- Participating in the migration, basic configuration and rollout of new or upgraded hardware
Traveling within and outside of regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided.
A day in the life
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
About the team
Our Data Center Operations team is responsible for the physical IT infrastructure that keeps Amazon's services available to customers around the world. We manage the full lifecycle of data center equipment — from installation through maintenance and decommission — ensuring reliability and performance at every stage. We are a collaborative, technically curious group that values safety, continuous improvement, and knowledge sharing. As we continue to grow, you will have the opportunity to expand your skills, take on greater responsibilities, and help shape how our team operates across multiple sites.
BASIC QUALIFICATIONS
- 1+ years of computer networking experience
- 1+ years of Linux operating systems experience
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Experience in computer networking
- Experience working with Linux operating systems
- Can lift and rack equipment up to 40 pounds
- Experience with computer hardware troubleshooting and repair
PREFERRED QUALIFICATIONS
- Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Experience managing work and priorities through a ticketing system
- Experience with cabling infrastructure best practices and methodologies
- Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, OR, Boardman - 30.91 - 54.18 USD hourly
DESCRIPTION
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
At Amazon, we're working to be Earth's most Customer-centric Company and Earth's Best Employer. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build and expand the Cloud, this is your chance to make history.
AWS is looking for a Network Deploy Technician to join our growing team within infrastructure operations. You will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network.
The position's responsibilities include scaling support of several data center locations and day to day assistance with capacity management. You will work closely with internal customers and external vendors to facilitate smooth project execution as directed by Network Leadership and Technical Project Managers.
You will leverage your experience supporting large scale, enterprise class networks as well as network implementation and troubleshooting. As a Network Deploy Technician, you will work in a fast paced, collaborative environment with regular peer and customer interaction. In addition to providing management and support of AWS’ vast network infrastructure, Network Deploy Technicians establish and follow best practices and refine operational procedures.
All physical requirements are expected with reasonable accommodations:
- Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
- Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed
- Working in cramped and/or elevated and/or noisy environments
- Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day
- Ascending and descending ladders, stairs, and gangways safely and without limitation
NOTE: Amazon is not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.
NOTE: If applying for positions in Oregon (OR) and Ohio (OH), these sites are within AWS GovCloud region. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens (GovCloud may NOT be accessed from outside of the United States).
Key job responsibilities
Managing work and priorities through ticketing system and workflows to complete customer requests and projects
- Collaborating with various stakeholders to remove project obstacles
- Troubleshooting networking, routing and interconnectivity issues, including patch panels and patch cords
- Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment
- Participating in the migration, basic configuration and rollout of new or upgraded hardware
Traveling within and outside of regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided.
A day in the life
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
About the team
Our Data Center Operations team is responsible for the physical IT infrastructure that keeps Amazon's services available to customers around the world. We manage the full lifecycle of data center equipment — from installation through maintenance and decommission — ensuring reliability and performance at every stage. We are a collaborative, technically curious group that values safety, continuous improvement, and knowledge sharing. As we continue to grow, you will have the opportunity to expand your skills, take on greater responsibilities, and help shape how our team operates across multiple sites.
BASIC QUALIFICATIONS
- 1+ years of computer networking experience
- 1+ years of Linux operating systems experience
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Experience in computer networking
- Experience working with Linux operating systems
- Can lift and rack equipment up to 40 pounds
- Experience with computer hardware troubleshooting and repair
PREFERRED QUALIFICATIONS
- Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Experience managing work and priorities through a ticketing system
- Experience with cabling infrastructure best practices and methodologies
- Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, OR, Boardman - 30.91 - 54.18 USD hourly
Global Service Delivery Manager Jobs by Experience Level
See All 61 Global Service Delivery Manager Jobs
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Find JobsGlobal Service Delivery Manager Job Market
Who's Hiring
- Amazon13
- Deloitte6
- Uber4
- Eli Lilly4
- CRB3
Top Industries Hiring
- Biotechnology & Pharmaceuticals
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in global service delivery manager jobs.
- 5 or more years of IT service delivery or managed services management experience
- Demonstrated experience managing SLAs and KPIs across enterprise accounts or geographies
- ITIL Foundation certification or higher, with working knowledge of ITSM frameworks
- Experience leading cross-functional and globally distributed teams through daily operations
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or equivalent tools
- Bachelor's degree in information technology, business administration, or a related field
Tips for Your Global Service Delivery Manager Job Search
Quantify SLA performance on your resume
Hiring managers for this role scan for measurable outcomes, not just responsibilities. Replace vague statements with figures showing SLA attainment rates, ticket resolution improvements, or cost reductions you delivered across service programs.
Highlight cross-functional stakeholder experience
Global service delivery managers coordinate between technical teams, vendors, and executives across time zones. Your resume should name the specific stakeholder groups you managed and the scale of those relationships, not just say you collaborated.
Apply early to roles that fit
Migrate Mate lists global service delivery manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by governance framework
Job postings for this role vary significantly by framework, with some demanding ITIL certification and others prioritizing PMP or Six Sigma. Targeting postings that match your existing credentials saves effort and positions you as an exact fit from the start.
Prepare a service recovery story for interviews
Interviewers almost always ask how you have handled a major service failure or escalation. Prepare a specific example with a clear timeline, the stakeholders involved, the resolution you led, and the process improvement that followed.
Negotiate scope alongside compensation
Offers for this role often underspecify the number of accounts, geographies, or vendor relationships you will own. Before accepting, confirm the portfolio size in writing so your workload and performance targets are aligned from day one.
Global Service Delivery Manager Jobs: Frequently Asked Questions
Which companies are hiring the most global service delivery managers?
The companies hiring the most global service delivery managers right now include Amazon, Deloitte, and Uber, with the largest share of openings in California, Virginia, and New York, based on current listings on Migrate Mate as of November 2026. Managed services providers and large enterprise technology firms consistently account for the greatest volume of postings.
How many global service delivery manager jobs are remote?
About 63% of global service delivery manager openings are fully remote or hybrid as of November 2026, reflecting how broadly distributed the role's client base and delivery teams tend to be. Sub-areas focused on account governance, service reporting, and vendor coordination are the most likely to be listed as fully remote, while roles requiring on-site client presence skew toward hybrid or in-person arrangements.
How do you become a global service delivery manager?
Start in an IT support, service desk, or operations analyst role to build hands-on knowledge of how service delivery functions. Progress into team lead or service manager positions where you own SLA accountability directly. Earn an ITIL certification to demonstrate framework fluency, and seek opportunities to manage vendor relationships or multi-region accounts, since cross-geography experience is what distinguishes candidates at this level from domestic service managers.
Can you get a global service delivery manager job with little experience?
Moving directly into a global service delivery manager role with no relevant background is unlikely, but a focused path works. Roles titled service desk lead, IT operations coordinator, or customer success manager build the SLA management and stakeholder communication skills employers require. Gaining ITIL certification while in those roles signals readiness to move up, and volunteering to lead vendor or escalation processes inside your current job creates the portfolio evidence hiring managers want to see.
What does the global service delivery manager interview process look like?
Most processes run three to four stages. An initial recruiter screen covers your background and framework knowledge, followed by a hiring manager conversation focused on how you have managed service failures, vendor relationships, and distributed teams. A panel interview with operations or account stakeholders typically tests your approach to SLA governance and escalation handling. Some employers add a case study or presentation asking you to walk through a service improvement plan for a hypothetical account.
Where can I find and apply to global service delivery manager jobs?
You can find and apply to global service delivery manager jobs on Migrate Mate, which lists current openings from across the United States. Search the roles available, find the ones that match your experience and target industry, and apply directly to each listing that fits your background.
See All 61 Global Service Delivery Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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