Business Operations Green Card Jobs
Business Operations roles in planning, process improvement, and organizational management qualify for EB-2 and EB-3 green card sponsorship through PERM labor certification. Employers file with DOL to document recruitment efforts before petitioning USCIS, putting you on a path to permanent residency rather than repeated visa renewals.
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Business Operations Manager, Loan Servicing — P2 Lending Operations & Partnerships | Intuit
We're looking for a Business Operations Manager to own the back office servicing operations that keep our lending products running reliably for hundreds of thousands of small business customers. This role sits at the intersection of financial operations, customer escalation management, and AI-powered process transformation — and is central to how we scale servicing quality as our product portfolio grows.
You'll manage the day-to-day execution of critical back office functions including fraud claims intake, manual payment processing, and issue escalation resolution, while also driving the data analysis and process improvement work that reduces manual effort over time. The ideal candidate brings deep loan servicing expertise, strong analytical instincts, and a genuine enthusiasm for using AI tools to work smarter.
Why This Role Matters
Our team manages the post-acceptance experience for 300k+ customers across 6 lending products. Back office operations are the safety net — when something goes wrong for a customer, this team makes it right. As we scale into new products and markets, the person in this role will help us do that without proportionally scaling manual effort, by embedding AI and better data into how we work.
Responsibilities
Back Office Operations:
- Own end-to-end execution of fraud claims intake — triaging inbound claims, coordinating with internal teams, and ensuring timely resolution within SLA
- Manage manual payment processing workflows, including exception handling, reconciliation, and escalation to finance and engineering teams
- Serve as the primary escalation point for complex servicing issues that cannot be resolved at the front line — owning resolution from intake to close
- Maintain accurate documentation of processes, exceptions, and outcomes to support audit readiness and compliance requirements
- Partner closely with leadership to ensure back office operations are aligned with investor, bank partner, and regulatory obligations
Process Improvement & AI:
- Identify manual, repetitive workflows that are candidates for automation or AI-assisted handling, and build the business case for investment
- Use data analysis to surface trends in fraud claims, payment exceptions, and escalations — translating patterns into actionable recommendations for product and engineering teams
- Build and maintain dashboards and reporting that give leadership real-time visibility into back office volume, resolution rates, and SLA performance
- Partner with the AI/platform team to pilot and scale AI-powered tools within servicing operations, serving as the operational owner for new capabilities as they roll out
- Drive continuous improvement in back office workflows, with a goal of meaningfully reducing manual touchpoints quarter over quarter
Cross-Functional Partnership:
- Act as the operational voice of back office servicing in cross-functional conversations with product, engineering, compliance, and finance
- Coordinate with BPO partners on back office processes, ensuring quality standards are met and issues are escalated appropriately
- Support new product launches by defining back office operational requirements and readiness criteria before go-live
Qualifications
What We're Looking For:
- 4–6 years of experience in loan servicing, financial operations, or a related back office function — ideally in a high-volume consumer or SMB lending environment
- Demonstrated experience managing fraud claims, payment exception workflows, or customer escalation processes end to end
- Strong data analysis skills — comfortable building reports, analyzing trends, and presenting findings to leadership without needing significant support
- Hands-on experience with or strong curiosity about AI tools and automation — you don't need to be an engineer, but you should be the person on the team who wants to figure out how AI can reduce manual work
- Proficiency with tools like Excel, Google Sheets, Salesforce, or LoanPro (or similar loan management systems)
- Excellent written and verbal communication — able to document complex processes clearly and communicate escalations with the right level of urgency and precision
- High ownership mindset — you follow through without being asked twice, and you escalate early when something is at risk
- Experience working in or alongside BPO environments is a plus
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Overview
Business Operations Manager, Loan Servicing — P2 Lending Operations & Partnerships | Intuit
We're looking for a Business Operations Manager to own the back office servicing operations that keep our lending products running reliably for hundreds of thousands of small business customers. This role sits at the intersection of financial operations, customer escalation management, and AI-powered process transformation — and is central to how we scale servicing quality as our product portfolio grows.
You'll manage the day-to-day execution of critical back office functions including fraud claims intake, manual payment processing, and issue escalation resolution, while also driving the data analysis and process improvement work that reduces manual effort over time. The ideal candidate brings deep loan servicing expertise, strong analytical instincts, and a genuine enthusiasm for using AI tools to work smarter.
Why This Role Matters
Our team manages the post-acceptance experience for 300k+ customers across 6 lending products. Back office operations are the safety net — when something goes wrong for a customer, this team makes it right. As we scale into new products and markets, the person in this role will help us do that without proportionally scaling manual effort, by embedding AI and better data into how we work.
Responsibilities
Back Office Operations:
- Own end-to-end execution of fraud claims intake — triaging inbound claims, coordinating with internal teams, and ensuring timely resolution within SLA
- Manage manual payment processing workflows, including exception handling, reconciliation, and escalation to finance and engineering teams
- Serve as the primary escalation point for complex servicing issues that cannot be resolved at the front line — owning resolution from intake to close
- Maintain accurate documentation of processes, exceptions, and outcomes to support audit readiness and compliance requirements
- Partner closely with leadership to ensure back office operations are aligned with investor, bank partner, and regulatory obligations
Process Improvement & AI:
- Identify manual, repetitive workflows that are candidates for automation or AI-assisted handling, and build the business case for investment
- Use data analysis to surface trends in fraud claims, payment exceptions, and escalations — translating patterns into actionable recommendations for product and engineering teams
- Build and maintain dashboards and reporting that give leadership real-time visibility into back office volume, resolution rates, and SLA performance
- Partner with the AI/platform team to pilot and scale AI-powered tools within servicing operations, serving as the operational owner for new capabilities as they roll out
- Drive continuous improvement in back office workflows, with a goal of meaningfully reducing manual touchpoints quarter over quarter
Cross-Functional Partnership:
- Act as the operational voice of back office servicing in cross-functional conversations with product, engineering, compliance, and finance
- Coordinate with BPO partners on back office processes, ensuring quality standards are met and issues are escalated appropriately
- Support new product launches by defining back office operational requirements and readiness criteria before go-live
Qualifications
What We're Looking For:
- 4–6 years of experience in loan servicing, financial operations, or a related back office function — ideally in a high-volume consumer or SMB lending environment
- Demonstrated experience managing fraud claims, payment exception workflows, or customer escalation processes end to end
- Strong data analysis skills — comfortable building reports, analyzing trends, and presenting findings to leadership without needing significant support
- Hands-on experience with or strong curiosity about AI tools and automation — you don't need to be an engineer, but you should be the person on the team who wants to figure out how AI can reduce manual work
- Proficiency with tools like Excel, Google Sheets, Salesforce, or LoanPro (or similar loan management systems)
- Excellent written and verbal communication — able to document complex processes clearly and communicate escalations with the right level of urgency and precision
- High ownership mindset — you follow through without being asked twice, and you escalate early when something is at risk
- Experience working in or alongside BPO environments is a plus
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
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Get Access To All JobsTips for Finding Green Card Sponsorship in Business Operations
Align your credentials with EB tier requirements
EB-2 requires a master's degree or bachelor's plus five years of progressive experience in business operations. Document each promotion and scope expansion separately on your resume so USCIS evaluates depth of progression, not just years.
Target employers with active PERM filing history
Mid-to-large employers in industries like logistics, healthcare systems, and financial services file PERM regularly for operations roles. Prioritize companies where HR teams already understand the DOL recruitment documentation requirements, which shortens your sponsorship timeline significantly.
Search green card sponsoring employers on Migrate Mate
Use Migrate Mate to filter Business Operations roles by employers with verified green card sponsorship history, so you're applying to companies already set up for PERM rather than educating hiring managers about the process from scratch.
Request a PERM start date in your offer negotiations
PERM labor certification typically takes 12 to 18 months before your I-140 petition can be filed. Negotiating an early PERM start date in your offer letter, rather than waiting for your first performance review, compresses the overall timeline to permanent residency.
Verify the prevailing wage before accepting a job offer
DOL sets the prevailing wage for your specific operations role and location using the OFLC Wage Search. Your offered salary must meet or exceed that level throughout the PERM process, so confirm the wage tier matches your compensation before signing.
Understand how your SOC code affects PERM eligibility
Business Operations roles map to several SOC codes, including Management Analysts and Operations Research Analysts per O*NET. The code your employer assigns in the PERM application determines the degree requirement and prevailing wage level, so confirm it accurately reflects your actual duties.
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Find Business Operations JobsBusiness Operations Green Card Sponsorship: Frequently Asked Questions
Do Business Operations roles qualify for EB-2 or EB-3 green card sponsorship?
Both categories apply, depending on the role's stated requirements. EB-2 covers positions requiring a master's degree or a bachelor's plus five years of progressive experience, which fits senior analyst and operations manager roles. EB-3 applies to positions requiring a bachelor's degree or at least two years of skilled experience, covering a wider range of operations titles.
How does green card sponsorship differ from H-1B for Business Operations professionals?
H-1B is a temporary status with annual lottery uncertainty, while an employment-based green card leads to permanent residency. PERM sponsorship requires no lottery and has no annual cap at the EB-3 level for most countries. The tradeoff is timeline: PERM plus I-140 and adjustment of status typically takes two to four years for non-backlogged nationalities, compared to an H-1B that can be approved in weeks.
How can I find Business Operations employers who already sponsor green cards?
Migrate Mate lets you search Business Operations roles filtered by employers with verified green card sponsorship history, so you're not guessing during the application process. Focusing your search this way means your hiring manager and HR team are already familiar with PERM requirements, which reduces delays and misaligned expectations during offer negotiations.
What does the PERM labor certification process involve for Business Operations roles?
Your employer must conduct a DOL-supervised recruitment campaign to demonstrate no qualified U.S. workers are available for the specific role. This includes job postings, documentation of applicant reviews, and filing an ETA Form 9089 with DOL. The process typically runs six to eighteen months before your employer can file the I-140 immigrant petition with USCIS on your behalf.
Can my employer start PERM sponsorship while I'm on an H-1B or OPT?
Yes. PERM can run concurrently with an H-1B, and employers frequently begin the process early to bank a priority date. On OPT, your employer can initiate PERM, but you'll need a valid work authorization status such as H-1B by the time USCIS adjudicates the I-140 and you proceed to adjustment of status. Coordinating these timelines with your employer early is essential.
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