Green Card Business Operations Jobs
Business Operations roles in planning, process improvement, and organizational management qualify for EB-2 and EB-3 green card sponsorship through PERM labor certification. Employers file with DOL to document recruitment efforts before petitioning USCIS, putting you on a path to permanent residency rather than repeated visa renewals.
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Get Access To All JobsWorking Schedule
Full-Time
Work Arrangement
Virtual
Relocation Assistance Available
No
Grade
10M
Posted Date
14-Sep-2026
Job ID
20587
Description and Requirements
The Team You Will Join
On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.
The Opportunity
The Operational Readiness Lead, Absence & Disability Programs is responsible for driving excellence across Absence, Leave, Disability, and Paid Family Leave programs while ensuring operational readiness for business transformations, migrations, system implementations, and process changes. The leader provides strategic direction, people leadership, technical expertise, coaching, and oversight to ensure compliant claim administration, workforce readiness, customer experience excellence, and successful delivery of migration initiatives.
Key Responsibilities
- Lead and develop a team of claim, absence, or operational professionals through coaching, performance management, and talent development.
- Serve as a trusted advisor to senior leaders on absence and leave operations, workforce readiness, process optimization, and risk mitigation.
- Lead cross-functional initiatives and represent the business area during strategic planning, projects, and transformation efforts.
- Foster a culture of continuous improvement, customer focus, engagement, accountability, and sound decision-making.
- Provide subject matter expertise for FMLA, ADA, state leave, PFML, disability, ERISA, and company leave programs.
- Monitor quality, audit, and authority review results to identify trends, risks, and opportunities for improvement.
- Lead operational readiness activities supporting system migrations, platform conversions, organizational changes, and process transformations.
- Develop readiness plans that include training, communication, stakeholder engagement, risk assessments, testing support, and adoption strategies.
- Assess workforce readiness and capability gaps; implement coaching and development plans to prepare teams for future-state operations.
- Establish success metrics and monitor post-migration performance and quality.
- Collaborate with project teams to ensure business requirements, operational impacts, and change management considerations are appropriately addressed.
Required Qualifications
- Extensive experience in Absence, Leave Management, Disability Claims, or related operations.
- Demonstrated people leadership experience with responsibility for coaching, development, and performance outcomes.
- Strong knowledge of FMLA, ADA, state leave laws, PFML, disability programs, and regulatory frameworks.
- Strong analytical, communication, stakeholder management, and problem-solving skills.
- Ability to influence at all organizational levels and successfully lead through change.
Preferred Qualifications
- Experience leading operational readiness, change management, system implementations, or migration initiatives.
- Catalyst & Legacy claim system experience.
- Abstraks experience.
The expected salary range for this position is $64,800 - $88,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
This posting is for a current vacancy and is anticipated to remain open for at least 60 days from the listed posting date.
Working Schedule
Full-Time
Work Arrangement
Virtual
Relocation Assistance Available
No
Grade
10M
Posted Date
14-Sep-2026
Job ID
20587
Description and Requirements
The Team You Will Join
On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.
The Opportunity
The Operational Readiness Lead, Absence & Disability Programs is responsible for driving excellence across Absence, Leave, Disability, and Paid Family Leave programs while ensuring operational readiness for business transformations, migrations, system implementations, and process changes. The leader provides strategic direction, people leadership, technical expertise, coaching, and oversight to ensure compliant claim administration, workforce readiness, customer experience excellence, and successful delivery of migration initiatives.
Key Responsibilities
- Lead and develop a team of claim, absence, or operational professionals through coaching, performance management, and talent development.
- Serve as a trusted advisor to senior leaders on absence and leave operations, workforce readiness, process optimization, and risk mitigation.
- Lead cross-functional initiatives and represent the business area during strategic planning, projects, and transformation efforts.
- Foster a culture of continuous improvement, customer focus, engagement, accountability, and sound decision-making.
- Provide subject matter expertise for FMLA, ADA, state leave, PFML, disability, ERISA, and company leave programs.
- Monitor quality, audit, and authority review results to identify trends, risks, and opportunities for improvement.
- Lead operational readiness activities supporting system migrations, platform conversions, organizational changes, and process transformations.
- Develop readiness plans that include training, communication, stakeholder engagement, risk assessments, testing support, and adoption strategies.
- Assess workforce readiness and capability gaps; implement coaching and development plans to prepare teams for future-state operations.
- Establish success metrics and monitor post-migration performance and quality.
- Collaborate with project teams to ensure business requirements, operational impacts, and change management considerations are appropriately addressed.
Required Qualifications
- Extensive experience in Absence, Leave Management, Disability Claims, or related operations.
- Demonstrated people leadership experience with responsibility for coaching, development, and performance outcomes.
- Strong knowledge of FMLA, ADA, state leave laws, PFML, disability programs, and regulatory frameworks.
- Strong analytical, communication, stakeholder management, and problem-solving skills.
- Ability to influence at all organizational levels and successfully lead through change.
Preferred Qualifications
- Experience leading operational readiness, change management, system implementations, or migration initiatives.
- Catalyst & Legacy claim system experience.
- Abstraks experience.
The expected salary range for this position is $64,800 - $88,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
This posting is for a current vacancy and is anticipated to remain open for at least 60 days from the listed posting date.
See all 9,627+ Green Card Business Operations Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Business Operations Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship in Business Operations
Align your credentials with EB tier requirements
EB-2 requires a master's degree or bachelor's plus five years of progressive experience in business operations. Document each promotion and scope expansion separately on your resume so USCIS evaluates depth of progression, not just years.
Target employers with active PERM filing history
Mid-to-large employers in industries like logistics, healthcare systems, and financial services file PERM regularly for operations roles. Prioritize companies where HR teams already understand the DOL recruitment documentation requirements, which shortens your sponsorship timeline significantly.
Search green card sponsoring employers on Migrate Mate
Use Migrate Mate to filter Business Operations roles by employers with verified green card sponsorship history, so you're applying to companies already set up for PERM rather than educating hiring managers about the process from scratch.
Request a PERM start date in your offer negotiations
PERM labor certification typically takes 12 to 18 months before your I-140 petition can be filed. Negotiating an early PERM start date in your offer letter, rather than waiting for your first performance review, compresses the overall timeline to permanent residency.
Verify the prevailing wage before accepting a job offer
DOL sets the prevailing wage for your specific operations role and location using the OFLC Wage Search. Your offered salary must meet or exceed that level throughout the PERM process, so confirm the wage tier matches your compensation before signing.
Understand how your SOC code affects PERM eligibility
Business Operations roles map to several SOC codes, including Management Analysts and Operations Research Analysts per O*NET. The code your employer assigns in the PERM application determines the degree requirement and prevailing wage level, so confirm it accurately reflects your actual duties.
Green Card Business Operations: Frequently Asked Questions
Do Business Operations roles qualify for EB-2 or EB-3 green card sponsorship?
Both categories apply, depending on the role's stated requirements. EB-2 covers positions requiring a master's degree or a bachelor's plus five years of progressive experience, which fits senior analyst and operations manager roles. EB-3 applies to positions requiring a bachelor's degree or at least two years of skilled experience, covering a wider range of operations titles.
How does green card sponsorship differ from H-1B for Business Operations professionals?
H-1B visa is a temporary status with annual lottery uncertainty, while an employment-based green card leads to permanent residency. PERM sponsorship requires no lottery and has no annual cap at the EB-3 level for most countries. The tradeoff is timeline: PERM plus I-140 and adjustment of status typically takes two to four years for non-backlogged nationalities, compared to an H-1B that can be approved in weeks.
How can I find Business Operations employers who already sponsor green cards?
Migrate Mate lets you search Business Operations roles filtered by employers with verified green card sponsorship history, so you're not guessing during the application process. Focusing your search this way means your hiring manager and HR team are already familiar with PERM requirements, which reduces delays and misaligned expectations during offer negotiations.
What does the PERM labor certification process involve for Business Operations roles?
Your employer must conduct a DOL-supervised recruitment campaign to demonstrate no qualified U.S. workers are available for the specific role. This includes job postings, documentation of applicant reviews, and filing an ETA Form 9089 with DOL. The process typically runs six to eighteen months before your employer can file the I-140 immigrant petition with USCIS on your behalf.
Can my employer start PERM sponsorship while I'm on an H-1B or OPT?
Yes. PERM can run concurrently with an H-1B, and employers frequently begin the process early to bank a priority date. On OPT, your employer can initiate PERM, but you'll need a valid work authorization status such as H-1B by the time USCIS adjudicates the I-140 and you proceed to adjustment of status. Coordinating these timelines with your employer early is essential.