Green Card Customer Advocate Jobs
Customer Advocate jobs with green card sponsorship are available through employers willing to file PERM labor certification, then sponsor an I-140 petition leading to lawful permanent residence. EB-3 covers bachelor's-degree holders and skilled workers; EB-2 applies to advanced-degree professionals. Priority-date backlogs vary by country of birth, so starting the PERM process early matters.
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Get Access To All JobsINTRODUCTION
JUNK is seeking dynamic, passionate and customer-oriented individuals to provide exceptional service to our valued customers in the world of headbands. The Sales & Customer Advocate serves as a voice of JUNK to our wholesale partners and custom customers ensuring every interaction reflects our high standards for service, communication, and brand experience. This role is a blend of sales support, customer relationship management, and proactive outreach designed to strengthen partnerships and drive growth across key accounts and industries.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Serve as the primary point of contact for wholesale representatives on program questions, order maintenance, and promotional initiatives.
- Manage all tactical execution for promotional orders and design requests.
- Represent JUNK as the on-site brand ambassador at promotional shows and events.
- Oversee case and chat management by assigning incoming wholesale tickets to the appropriate sales team members.
- Manage all DIY custom orders and assist with select non-DIY custom orders on an as-needed basis, ensuring accuracy and timely processing.
- Manage all execution for hat and apparel patch ordering process for all business units.
- Collaborate with marketing and creative teams to improve customs customer retention through anniversary sales, follow-ups, and other engagement initiatives.
- Support eCommerce and wholesale channels during peak seasons, assisting with chats, tickets, and calls as needed.
- Assist with wholesale customer on-boarding, product set-ups, and order entry on an as needed basis.
- Manage product reviews, disputes, and fraud tickets with professionalism and attention to detail.
- Upholds JUNK Brand’s values and strategy of acting with integrity, working together as a team and treating each other with respect.
SKILLS & COMPETENCIES
- Ability to calculate figures such as discounts, interest, proportions, percentages, and volume efficiently.
- Aware of trends and merchandising in relevant industries.
- Strong time management, project management, problem solving, and business acumen skills to execute workload efficiently in a fast-paced, customer-facing service environment.
- Ability to establish and maintain business partner relationships and act as liaison between internal teams and external customers.
- Strong work ethic and communication skills with demonstrated flexibility under pressure to meet tight deadlines with minimal errors.
- Working knowledge of MS Office tools, Outlook, Teams/IM, and aptitude to quickly learn new systems. Prior experience with Shopify, Gorgias, or Asana is a plus.
EDUCATION & QUALIFICATIONS
Some college High School Diploma/GED Preferred.
Experience 3-5 years Customer Service or administrative support or equivalent.
Supervisory – No direct reports.
Physical Requirements
- The person in this position frequently communicates with customers and must be able to exchange accurate information and engage in conflict resolution strategies when needed.
- Color vision (ability to identify and distinguish colors).
- Able to hear and effectively communicate with peers.
- Must be able to remain in a stationary position (seated) 80% of the day and occasionally reach, bend and move inside the office to access files and product.
- Required to have close visual acuity to perform computer tasks and operate other office machinery.
- Ability to move 10-20lbs occasionally throughout day.
- Able to hear a telephone ring.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
INTRODUCTION
JUNK is seeking dynamic, passionate and customer-oriented individuals to provide exceptional service to our valued customers in the world of headbands. The Sales & Customer Advocate serves as a voice of JUNK to our wholesale partners and custom customers ensuring every interaction reflects our high standards for service, communication, and brand experience. This role is a blend of sales support, customer relationship management, and proactive outreach designed to strengthen partnerships and drive growth across key accounts and industries.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Serve as the primary point of contact for wholesale representatives on program questions, order maintenance, and promotional initiatives.
- Manage all tactical execution for promotional orders and design requests.
- Represent JUNK as the on-site brand ambassador at promotional shows and events.
- Oversee case and chat management by assigning incoming wholesale tickets to the appropriate sales team members.
- Manage all DIY custom orders and assist with select non-DIY custom orders on an as-needed basis, ensuring accuracy and timely processing.
- Manage all execution for hat and apparel patch ordering process for all business units.
- Collaborate with marketing and creative teams to improve customs customer retention through anniversary sales, follow-ups, and other engagement initiatives.
- Support eCommerce and wholesale channels during peak seasons, assisting with chats, tickets, and calls as needed.
- Assist with wholesale customer on-boarding, product set-ups, and order entry on an as needed basis.
- Manage product reviews, disputes, and fraud tickets with professionalism and attention to detail.
- Upholds JUNK Brand’s values and strategy of acting with integrity, working together as a team and treating each other with respect.
SKILLS & COMPETENCIES
- Ability to calculate figures such as discounts, interest, proportions, percentages, and volume efficiently.
- Aware of trends and merchandising in relevant industries.
- Strong time management, project management, problem solving, and business acumen skills to execute workload efficiently in a fast-paced, customer-facing service environment.
- Ability to establish and maintain business partner relationships and act as liaison between internal teams and external customers.
- Strong work ethic and communication skills with demonstrated flexibility under pressure to meet tight deadlines with minimal errors.
- Working knowledge of MS Office tools, Outlook, Teams/IM, and aptitude to quickly learn new systems. Prior experience with Shopify, Gorgias, or Asana is a plus.
EDUCATION & QUALIFICATIONS
Some college High School Diploma/GED Preferred.
Experience 3-5 years Customer Service or administrative support or equivalent.
Supervisory – No direct reports.
Physical Requirements
- The person in this position frequently communicates with customers and must be able to exchange accurate information and engage in conflict resolution strategies when needed.
- Color vision (ability to identify and distinguish colors).
- Able to hear and effectively communicate with peers.
- Must be able to remain in a stationary position (seated) 80% of the day and occasionally reach, bend and move inside the office to access files and product.
- Required to have close visual acuity to perform computer tasks and operate other office machinery.
- Ability to move 10-20lbs occasionally throughout day.
- Able to hear a telephone ring.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
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Get Access To All JobsTips for Finding Green Card Sponsorship in Customer Advocate
Document your customer-facing experience precisely
PERM requires your employer to prove no qualified U.S. worker is available for the specific role. Gather performance reviews, escalation metrics, and client satisfaction records that demonstrate specialized competency a generalist applicant couldn't replicate on a standard resume.
Use O*NET to anchor your job description
O*NET lists the standard duties and required skills for Customer Advocate roles. Sharing that profile with your employer's immigration counsel helps ensure the PERM job description matches your actual duties, reducing the risk of a DOL audit or denial.
Search Migrate Mate for verified sponsoring employers
Filter by Customer Advocate roles on Migrate Mate to find employers with confirmed green card sponsorship history. Targeting companies that have completed PERM filings before cuts the time you spend qualifying leads and avoids employers unfamiliar with the process.
Prioritize employers with in-house immigration counsel
Companies with dedicated HR or immigration teams move through PERM faster because they already have DOL recruitment documentation workflows in place. During interviews, ask directly whether the company has sponsored employment-based green cards for similar roles before.
Verify prevailing wage tier before accepting an offer
Your employer must pay at or above the DOL-determined prevailing wage for your occupation and location before PERM is filed. Use the OFLC Wage Search to check wage levels for Customer Advocate roles in your metro area so you can negotiate from an informed position.
Track your priority date across employer changes
Once your original I-140 is approved, your priority date can transfer to a new employer's I-140 under AC21 portability rules, provided your I-485 has been pending at least 180 days and the new role is the same or similar occupation. Confirm this in writing with USCIS before resigning.
Green Card Customer Advocate: Frequently Asked Questions
Can I find Customer Advocate jobs with green card sponsorship on Migrate Mate?
Yes. Migrate Mate lists employers with verified employment-based green card sponsorship history, so you can focus on companies already familiar with PERM, I-140, and adjustment of status. Searching by role and location lets you identify active sponsors without manually vetting each employer.
How does green card sponsorship differ from H-1B sponsorship for a Customer Advocate?
H-1B visa is temporary, capped at 85,000 annual slots, and subject to a lottery. Green card sponsorship through PERM leads to lawful permanent residence. The employer must complete a prevailing wage determination and a DOL-supervised recruitment test before filing the I-140 with USCIS. There is no lottery, but per-country numerical limits create priority-date backlogs for nationals of high-demand countries.
Does a Customer Advocate role qualify for EB-2 or EB-3?
Most Customer Advocate positions qualify under EB-3 as professional roles requiring a bachelor's degree, or as skilled worker positions requiring at least two years of experience. EB-2 applies if the role genuinely requires an advanced degree or if you hold a bachelor's degree plus five years of progressive specialized experience in customer operations or a related field.
What does the PERM recruitment process mean for my job search timeline?
Before filing PERM with the Department of Labor, your employer must conduct a formal recruitment test, advertise the position through prescribed channels, and document that no qualified U.S. worker applied. This recruitment phase typically spans 30 to 60 days, and the full PERM certification process adds additional time before the I-140 can be filed.
What happens to my green card case if I change employers mid-process?
If your I-485 adjustment of status application has been pending for at least 180 days and your original I-140 was approved, AC21 portability lets you change to a new employer in the same or similar occupation without losing your place in the queue. Your priority date from the approved I-140 can also carry over to the new employer's petition. Confirm both conditions with USCIS before making any move.