Green Card Guest Relations Manager Jobs
Guest Relations Manager roles at hotels, resorts, and hospitality groups qualify for EB-2 or EB-3 green card sponsorship through the PERM labor certification process. Employers recruit, file with DOL, then petition USCIS for permanent residence. Priority-date backlogs vary by country of birth, so starting the green card sponsorship timeline early matters.
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Get Access To All JobsJob Overview:
The Guest & Member Relations Manager is a newly created, dynamic, and multi-purpose role designed for a high-energy hospitality professional. During our 14-week peak season, this individual serves as the premier face of the club, directly supporting the beach club operation, fostering deep member/guest relationships, and executing exceptional club programming. Throughout the remainder of the year, this position shifts into a strategic and administrative partner to the Managing Director, spearheading special projects, streamlining club communications and programming, and supporting day-to-day administrative operations. During this off-season period, this role will also remain available as needed to handle ongoing member inquiries, maintain year-round community engagement, and ensure consistent client care. Furthermore, as the property embarks on the redevelopment for a new 72-room luxury hotel, this role is intended to expand in scope. The successful candidate will eventually help support the broader, elevated resort operation by designing, curating, and executing specialized VIP services, bespoke amenities, and the unique, high-touch details that define a world-class luxury destination.
Core Operational Responsibilities
In-Season Management (14-Week Beach Club Operation)
- Act as the high-visibility face of the club, maintain regular, proactive interactions with members and guests to build relationships and gather real-time feedback
- Collaborate closely with beach club management team on daily beach club floor operations to deliver a seamless, premium, and safe guest experience
- Maintain strict standards for quality, facility cleanliness, and luxury service levels across the club
- Support the development, refinement, and implementation of operational Standard Operating Procedures (SOPs) to ensure consistent service delivery
- Help conduct ongoing training and development initiatives for seasonal staff to align team capabilities
- Audit service standards, track team execution, and swiftly address operational gaps together with the department heads
Off-Season Management & Strategy
- Provide continuous, year-round client care by remaining available to handle ongoing member inquiries and guest requests
- Deepen year-round community engagement to maintain strong membership connection outside of the operational season
- Analyze seasonal member feedback to develop and implement actionable operational improvements for future seasons
- Support off-season talent acquisition strategies to recruit, vet, and secure high-quality seasonal staff for upcoming operations
Strategic Partnership & Hotel Redevelopment
- Partner directly with the Managing Director to execute diverse special projects aimed at expanding club value and infrastructure.
- Collaborate with executive leadership during the pre-opening and development phases of the new 72-room luxury hotel.
- Design an expanded operational framework to support the future resort, focusing on VIP services and curated guest touchpoints.
Core Duties:
This is intended to represent the key duties for this position. Responsibilities include, but are not limited to:
-
Cross-Functional Leadership & Management Collaboration: Work closely and collaboratively with department heads and management team members to ensure seamless communication, unified club operations, and a cohesive service delivery. Act as a critical operational bridge between seasonal staff, departmental management, and executive leadership
-
High-Visibility Member Relations & Experience: Serve as the primary on-site operational contact and key face of the club for all members and guests. Help support daily beach club operations, proactively manage and resolve member feedback, and handle on-site service recovery with speed, grace, and an uncompromising hospitality-first mindset. Ensure consistent adherence to Company standards, service expectations, policies, procedures and brand initiatives while always ensuring positive guest relations.
-
Innovative Club Programming & Engagement: Assist with the design, coordination, and execution of all seasonal member programming, daily activities, and special events. Support the development of all member communications, including crafting seasonal newsletters, daily operational updates, and promotional materials to drive high membership engagement
-
Executive Partnership & Special Projects: Work in direct alignment with the Managing Director throughout the year to execute diverse special projects aimed at improving club infrastructure and support, value, and off-season planning. Proactively manage project timelines and deliverables as business needs evolve
-
Comprehensive Administrative Support: Deliver meticulous administrative and operational support to the Managing Director as assigned. Manage year-round member databases, oversee the administration of billing inquiries, handle off-season correspondence, and coordinate seasonal procurement and logistics
-
Talent Acquisition & Development: Support human resources and operational functions by assisting with seasonal staff recruitment, designing comprehensive onboarding protocols, and creating updated training documentation to ensure the disciplined execution of luxury service standards. Proactively identify opportunities to enhance service quality, operational efficiency, communication, employee engagement, and productivity
-
Expansion Frameworks & VIP Experience Curation: Support the property’s evolution into a 72-room luxury hotel by designing and implementing scalable guest relations frameworks. Pre-emptively develop a specialized suite of curated amenities, customized welcome touches, and bespoke, high-touch services tailored for VIP guests and high-net-worth members and guests.
Qualifications and Skills:
-
Minimum of 3–5 years of experience in luxury hospitality | guest relations
-
Degree in Hospitality Management preferred
-
Proven experience with Forbes Travel Guide (4/5 Star) and AAA (4/5 Diamond) protocols
-
Exceptional interpersonal skills, paired with an approachable, empathetic management style
-
The ideal candidate will carry a sophisticated, composed presence that instills confidence in discerning members and guests while fostering trust, open communication, and high morale across a diverse internal team
-
Demonstrated track record of building strong guest/member relationships
-
Highly adaptable mindset with the ability to pivot seamlessly from active floor management to focused administrative work
-
Exceptional emotional intelligence skills, with a demonstrated ability for diplomacy and discretion
-
Highly adaptable, results-driven, and capable of handling multiple priorities in a fast-paced environment
-
Professional interest or experience in luxury hotel pre-opening, VIP concierge operations, or guest experience curation is highly desirable
-
Proficiency in Microsoft Office Suite, and digital communication tools
-
Ability to work flexible hours, including weekends and holidays
Pay: From $75,000.00 per year
Benefits:
-
401(k)
-
Dental insurance
-
Health insurance
-
Vision insurance
Work Location: In person
Job Overview:
The Guest & Member Relations Manager is a newly created, dynamic, and multi-purpose role designed for a high-energy hospitality professional. During our 14-week peak season, this individual serves as the premier face of the club, directly supporting the beach club operation, fostering deep member/guest relationships, and executing exceptional club programming. Throughout the remainder of the year, this position shifts into a strategic and administrative partner to the Managing Director, spearheading special projects, streamlining club communications and programming, and supporting day-to-day administrative operations. During this off-season period, this role will also remain available as needed to handle ongoing member inquiries, maintain year-round community engagement, and ensure consistent client care. Furthermore, as the property embarks on the redevelopment for a new 72-room luxury hotel, this role is intended to expand in scope. The successful candidate will eventually help support the broader, elevated resort operation by designing, curating, and executing specialized VIP services, bespoke amenities, and the unique, high-touch details that define a world-class luxury destination.
Core Operational Responsibilities
In-Season Management (14-Week Beach Club Operation)
- Act as the high-visibility face of the club, maintain regular, proactive interactions with members and guests to build relationships and gather real-time feedback
- Collaborate closely with beach club management team on daily beach club floor operations to deliver a seamless, premium, and safe guest experience
- Maintain strict standards for quality, facility cleanliness, and luxury service levels across the club
- Support the development, refinement, and implementation of operational Standard Operating Procedures (SOPs) to ensure consistent service delivery
- Help conduct ongoing training and development initiatives for seasonal staff to align team capabilities
- Audit service standards, track team execution, and swiftly address operational gaps together with the department heads
Off-Season Management & Strategy
- Provide continuous, year-round client care by remaining available to handle ongoing member inquiries and guest requests
- Deepen year-round community engagement to maintain strong membership connection outside of the operational season
- Analyze seasonal member feedback to develop and implement actionable operational improvements for future seasons
- Support off-season talent acquisition strategies to recruit, vet, and secure high-quality seasonal staff for upcoming operations
Strategic Partnership & Hotel Redevelopment
- Partner directly with the Managing Director to execute diverse special projects aimed at expanding club value and infrastructure.
- Collaborate with executive leadership during the pre-opening and development phases of the new 72-room luxury hotel.
- Design an expanded operational framework to support the future resort, focusing on VIP services and curated guest touchpoints.
Core Duties:
This is intended to represent the key duties for this position. Responsibilities include, but are not limited to:
-
Cross-Functional Leadership & Management Collaboration: Work closely and collaboratively with department heads and management team members to ensure seamless communication, unified club operations, and a cohesive service delivery. Act as a critical operational bridge between seasonal staff, departmental management, and executive leadership
-
High-Visibility Member Relations & Experience: Serve as the primary on-site operational contact and key face of the club for all members and guests. Help support daily beach club operations, proactively manage and resolve member feedback, and handle on-site service recovery with speed, grace, and an uncompromising hospitality-first mindset. Ensure consistent adherence to Company standards, service expectations, policies, procedures and brand initiatives while always ensuring positive guest relations.
-
Innovative Club Programming & Engagement: Assist with the design, coordination, and execution of all seasonal member programming, daily activities, and special events. Support the development of all member communications, including crafting seasonal newsletters, daily operational updates, and promotional materials to drive high membership engagement
-
Executive Partnership & Special Projects: Work in direct alignment with the Managing Director throughout the year to execute diverse special projects aimed at improving club infrastructure and support, value, and off-season planning. Proactively manage project timelines and deliverables as business needs evolve
-
Comprehensive Administrative Support: Deliver meticulous administrative and operational support to the Managing Director as assigned. Manage year-round member databases, oversee the administration of billing inquiries, handle off-season correspondence, and coordinate seasonal procurement and logistics
-
Talent Acquisition & Development: Support human resources and operational functions by assisting with seasonal staff recruitment, designing comprehensive onboarding protocols, and creating updated training documentation to ensure the disciplined execution of luxury service standards. Proactively identify opportunities to enhance service quality, operational efficiency, communication, employee engagement, and productivity
-
Expansion Frameworks & VIP Experience Curation: Support the property’s evolution into a 72-room luxury hotel by designing and implementing scalable guest relations frameworks. Pre-emptively develop a specialized suite of curated amenities, customized welcome touches, and bespoke, high-touch services tailored for VIP guests and high-net-worth members and guests.
Qualifications and Skills:
-
Minimum of 3–5 years of experience in luxury hospitality | guest relations
-
Degree in Hospitality Management preferred
-
Proven experience with Forbes Travel Guide (4/5 Star) and AAA (4/5 Diamond) protocols
-
Exceptional interpersonal skills, paired with an approachable, empathetic management style
-
The ideal candidate will carry a sophisticated, composed presence that instills confidence in discerning members and guests while fostering trust, open communication, and high morale across a diverse internal team
-
Demonstrated track record of building strong guest/member relationships
-
Highly adaptable mindset with the ability to pivot seamlessly from active floor management to focused administrative work
-
Exceptional emotional intelligence skills, with a demonstrated ability for diplomacy and discretion
-
Highly adaptable, results-driven, and capable of handling multiple priorities in a fast-paced environment
-
Professional interest or experience in luxury hotel pre-opening, VIP concierge operations, or guest experience curation is highly desirable
-
Proficiency in Microsoft Office Suite, and digital communication tools
-
Ability to work flexible hours, including weekends and holidays
Pay: From $75,000.00 per year
Benefits:
-
401(k)
-
Dental insurance
-
Health insurance
-
Vision insurance
Work Location: In person
See all Green Card Guest Relations Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Guest Relations Manager Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship as a Guest Relations Manager
Document your progressive management experience
EB-3 skilled worker eligibility requires at least two years of qualifying experience. Collect dated performance reviews, org charts showing your direct reports, and letters from past employers that describe supervisory duties specific to guest operations and complaint resolution.
Search Migrate Mate for verified sponsoring employers
Use Migrate Mate to browse hospitality employers with confirmed green card filing history, searchable by city and role. Focusing on employers who have already navigated PERM for similar positions reduces your exposure to employers who are unfamiliar with the process.
Target hotel groups with dedicated HR infrastructure
Large hotel management companies and branded chains typically have in-house immigration counsel and established PERM workflows. Mid-sized independent properties often lack the internal capacity to manage the multi-step DOL recruitment and filing requirements without specialized outside counsel.
Verify your role qualifies under the correct EB category
Pull the O*NET profile for Guest Relations Manager to confirm the standard education and experience benchmarks. If your employer intends to sponsor at EB-2, the job description must genuinely require an advanced degree, not just prefer one, or USCIS may downgrade the petition.
Negotiate the green card filing timeline before accepting an offer
Ask directly when the employer plans to begin the PERM prevailing wage determination with DOL. Because PERM, I-140, and adjustment of status are sequential, delays of even six months at the offer stage can shift your priority date and push back your permanent residence timeline significantly.
Preserve your priority date if you change employers
Once your original employer's I-140 is approved, your priority date becomes portable to a new employer's petition. If your I-485 has been pending at least 180 days, AC21 portability lets you move to a new Guest Relations Manager role without restarting the PERM process from the beginning.
Green Card Guest Relations Manager: Frequently Asked Questions
Does a Guest Relations Manager role qualify for EB-2 or EB-3 green card sponsorship?
Most Guest Relations Manager positions qualify under EB-3, which covers professionals with a bachelor's degree or skilled workers with at least two years of experience. EB-2 sponsorship is available when the employer can demonstrate the role genuinely requires an advanced degree or equivalent, meaning a bachelor's degree plus five years of progressive, specialized experience in hospitality management.
How does green card sponsorship differ from H-1B sponsorship for this role?
Green card sponsorship through PERM is permanent and leads to lawful permanent residence, while H-1B visa authorization is temporary and subject to renewal. PERM requires the employer to conduct DOL-supervised recruitment, obtain a prevailing wage determination, and demonstrate no qualified U.S. workers are available, steps that do not apply to H-1B. Priority-date backlogs, which vary by your country of birth, also affect green card timelines in ways that H-1B status does not.
What does the PERM labor certification process involve for a Guest Relations Manager?
Your employer first requests a prevailing wage determination from the DOL's OFLC, then conducts a mandatory recruitment campaign including job postings, newspaper ads, and internal notices. After documenting that no qualified U.S. workers applied, the employer files the ETA Form 9089 with DOL. Approval unlocks the I-140 immigrant petition with USCIS, after which you apply for adjustment of status or go through consular processing.
How do I find hospitality employers who actively sponsor green cards for Guest Relations Managers?
Migrate Mate lists U.S. employers with verified employment-based green card filing history, searchable by role and location. This lets you focus your applications on hotel groups and hospitality companies that have already completed PERM for comparable positions, rather than approaching employers who may be unfamiliar with the sponsorship process entirely.
Can I change hospitality employers after my green card sponsorship is underway?
Yes, under two distinct rules. If your original employer's I-140 was approved, a new employer can file a fresh I-140 and you retain the earlier priority date, reducing your wait time in the queue. If your I-485 has been pending at least 180 days, AC21 portability lets you move to a same or similar Guest Relations Manager role without your pending application being revoked.