Green Card Help Desk Specialist Jobs
Help Desk Specialist green card sponsorship follows the EB-3 skilled worker or EB-2 advanced-degree path, requiring PERM labor certification before your employer files the I-140 petition. Per-country backlogs affect nationals from high-demand countries, so filing early and tracking your priority date matters from the start.
See Help Desk Specialist jobs across every visa typeFind Green Card Help Desk Specialist JobsOverview
Showing 5 of 9+ Help Desk Specialist jobs
See all Help Desk Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Help Desk Specialist roles.
Get Access To All JobsAbout the Role:
Do you have a knack for solving technical problems and keeping systems running smoothly? Join our team as a Help Desk Specialist I and put those skills to work! In this role, you’ll tackle a variety of tech challenges—from diagnosing hardware and software issues to managing Windows installs, mobile access, and malware fixes. You’ll use your problem-solving powers to keep our systems performing at their best, whether in person or remotely. If you’re passionate about helping people and making technology work seamlessly, we want to hear from you!
What You’ll Do:
- Serve as the point of contact for Yardi employees seeking technical assistance with hardware, software, and peripherals.
- Install, repair, maintain, and upgrade PCs, operating systems, and standard business applications.
- Respond to questions by researching available information resources; redirect problems to the appropriate resource as necessary.
- Follow standard help desk procedures and log all help desk interactions.
Who You Are:
- Associate degree in computer science, information technology, or related field; or an equivalent combination of education and experience
- Two plus (2+) years of IT experience
- Working knowledge of basic networking
- Experience with mobile device (phone/tablet) setup and use
- Proficiency in Windows OS and Office 365
- Follow-through skills and the ability to take initiative
- Solid interpersonal skills and the ability to communicate with all levels of personnel
- Ability to exercise patience and provide optimum levels of service to non-technical users
- Ability to learn new concepts and retain new information and processes
- Strong team orientation and the ability to work effectively with a geographically dispersed team
- Basic network troubleshooting and PC Imaging skills
- Excellent communication skills
- Strong customer service skills and the desire for quality work
- Ability to maintain a ticket queue and write routine summaries in the help desk ticketing system
Ideal to Have:
- Bachelor’s degree in computer science, information technology, or related field
- CompTIA A+ certification
- Understanding of Active Directory structure
Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products.
Discover the Yardi Difference:
Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.
Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
$29.23/hr - $32.88/hr
All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.
EOE/Race/Gender/Disability/Vets
LI-Hybrid
LOCATION
Location: Atlanta, GA
Business Unit
Corporate
Department
Cloud & IT
Employment Type
Employee - Full Time
About the Role:
Do you have a knack for solving technical problems and keeping systems running smoothly? Join our team as a Help Desk Specialist I and put those skills to work! In this role, you’ll tackle a variety of tech challenges—from diagnosing hardware and software issues to managing Windows installs, mobile access, and malware fixes. You’ll use your problem-solving powers to keep our systems performing at their best, whether in person or remotely. If you’re passionate about helping people and making technology work seamlessly, we want to hear from you!
What You’ll Do:
- Serve as the point of contact for Yardi employees seeking technical assistance with hardware, software, and peripherals.
- Install, repair, maintain, and upgrade PCs, operating systems, and standard business applications.
- Respond to questions by researching available information resources; redirect problems to the appropriate resource as necessary.
- Follow standard help desk procedures and log all help desk interactions.
Who You Are:
- Associate degree in computer science, information technology, or related field; or an equivalent combination of education and experience
- Two plus (2+) years of IT experience
- Working knowledge of basic networking
- Experience with mobile device (phone/tablet) setup and use
- Proficiency in Windows OS and Office 365
- Follow-through skills and the ability to take initiative
- Solid interpersonal skills and the ability to communicate with all levels of personnel
- Ability to exercise patience and provide optimum levels of service to non-technical users
- Ability to learn new concepts and retain new information and processes
- Strong team orientation and the ability to work effectively with a geographically dispersed team
- Basic network troubleshooting and PC Imaging skills
- Excellent communication skills
- Strong customer service skills and the desire for quality work
- Ability to maintain a ticket queue and write routine summaries in the help desk ticketing system
Ideal to Have:
- Bachelor’s degree in computer science, information technology, or related field
- CompTIA A+ certification
- Understanding of Active Directory structure
Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products.
Discover the Yardi Difference:
Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.
Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
$29.23/hr - $32.88/hr
All submissions for open positions should be received through Yardi’s applicant portal, accessed from Yardi’s corporate website.
EOE/Race/Gender/Disability/Vets
LI-Hybrid
LOCATION
Location: Atlanta, GA
Business Unit
Corporate
Department
Cloud & IT
Employment Type
Employee - Full Time
See all Green Card Help Desk Specialist Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Help Desk Specialist Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship as a Help Desk Specialist
Document your technical support credentials early
Gather transcripts, professional certifications like CompTIA A+ or ITIL, and reference letters before your employer starts PERM. DOL requires proof that your qualifications match the job description exactly, and gaps discovered late can delay labor certification.
Search employers with active PERM filing histories
Use Migrate Mate to find Help Desk Specialist roles at employers who have filed PERM applications before. Repeat filers understand the recruitment test and prevailing wage process, which reduces delays caused by inexperienced HR teams handling their first green card case.
Verify the prevailing wage tier before accepting an offer
Use the OFLC Wage Search to look up the prevailing wage for your SOC code and work location before negotiations. If your offered salary falls below Level I or II, your employer's PERM application will be rejected, restarting the entire process.
Understand how EB-2 and EB-3 affect your timeline
Most Help Desk Specialist roles qualify under EB-3 as skilled workers, but roles requiring a bachelor's degree plus five years of progressive IT experience can support an EB-2 filing. Your category determines which priority date queue you enter, directly affecting how long you wait for a visa number.
Confirm your employer will cover recruitment test costs
PERM requires your employer to run a genuine recruitment test, including job ads, internal postings, and documentation of all applicants considered. Clarify during the offer stage who bears these costs and whether they'll retain an immigration attorney, since errors in recruitment records are a leading PERM denial cause.
Track your priority date after I-140 approval
Once USCIS approves your I-140, your priority date is locked. Check the USCIS Visa Bulletin monthly to know when your date becomes current. If you change jobs after 180 days of I-485 pendency, AC21 portability lets you retain that date with a new employer in a similar occupation.
Green Card Help Desk Specialist: Frequently Asked Questions
Which green card category covers Help Desk Specialist roles?
Most Help Desk Specialist positions qualify under EB-3 as skilled workers, since the role typically requires at least two years of experience or a bachelor's degree in information technology or a related field. If your role requires a full bachelor's degree plus five years of progressive experience, your employer may file under EB-2 instead, which uses a separate priority date queue.
How is green card sponsorship different from H-1B sponsorship for this role?
Green card sponsorship leads to lawful permanent residence, not a temporary status. Unlike H-1B visa, it involves a PERM labor certification filed with the Department of Labor, which requires a prevailing wage determination and a formal recruitment test before USCIS ever sees the I-140 petition. There is no lottery, but per-country annual limits mean nationals from high-demand countries can face significant priority-date backlogs.
How do I find Help Desk Specialist employers who sponsor green cards?
Search Migrate Mate to browse Help Desk Specialist roles at employers with verified PERM filing histories. Targeting repeat filers is practical because they already have established relationships with immigration counsel and understand the DOL recruitment test requirements, which reduces the risk of procedural errors that delay or derail the PERM process.
What happens to my green card case if I change jobs?
If your I-485 has been pending for 180 days or more and you move to the same or a similar occupation, AC21 portability lets you retain your priority date and continue toward permanent residence with the new employer. Separately, once your original I-140 was approved, that priority date can carry over to a new employer's I-140 petition even if you change jobs before the I-485 stage.
What does the PERM labor certification process require from my employer?
Your employer must obtain a prevailing wage determination from the Department of Labor, then conduct a recruitment test by advertising the position through specific channels and documenting every applicant considered. USCIS does not receive the PERM application; DOL certifies it first. Only after certification can your employer file the I-140 petition with USCIS to formally sponsor your green card.