Green Card Help Desk Technician Jobs
Help Desk Technician roles qualify for EB-3 green card sponsorship through the PERM labor certification process, and some senior positions may meet EB-2 criteria for advanced-degree professionals. Employers file with DOL and USCIS to permanently sponsor you, converting a technical support role into a direct path to lawful permanent residency.
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Get Access To All JobsJob Category: Information Technology
Department: Production Support and HelpDesk
Location: Los Angeles, CA, US, 90017
Position Type: Full Time
Requisition ID: 13165
Salary Range: $55,245.00 (Min.) - $69,045.00 (Mid.) - $82,867.00 (Max.)
Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.
Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.
Job Summary
The Help Desk Technician II provides workstation phone, off site and onsite support for users, vendors and/or clients, resolving computer issues and help desk-related requests. This position plans, analyzes, configures, and installs new personal computer systems, determining user specifications for hardware and software upgrades; maintains and repairs existing computers; and deals with most issues that are simple or routine, escalating more complex or involved issues to Level III staff. This position composes documentation and communication regarding help desk/telephone support operations, and focuses on customer relations, achieving user comfort level on computer applications and equipment. This position may be required to travel on an as needed basis to fulfill user support responsibilities.
Duties
Help Desk Coordination: Create Jira Service Management (JSM) Tickets with detailed information for all calls and ensure users are kept informed of the status of their requests by entering notes in the ticket’s notes section. Adhere to established Jira Service Management Service Level Agreements (SLAs). (30%)
User Support: Provide 1st and 2nd-tier user support. Help users resolve system problems, utilize standard software, and maintain standard hardware. Respond to user inquiries and technical issues via phone, email, or chat in a timely and professional manner. Participate on an on-call rotation for afterhours support. Install, configure, and assist with the setup of new hardware and software for employees. Manage and ensure On/Off Boarding process are carried through per established Standard Operation Procedure (SOP). (30%)
Account Creation: Create standard accounts for new users for workstation login or email. Assign users to established groups and assign standard file permissions on appropriate servers. (15%)
Maintain Supplies: Responsible for maintaining computer-related supplies (toner cartridges, etc.). Keep track of use, research prices, submit expenditure requests when needed, and ensure that consumables don't run out. Ensure that new hardware is accurately entered into the Asset management system. Workstation Roll out: Provide support for workstation rollouts. Maintain accurate records of IT equipment using the asset management system. (15%)
Perform other duties as assigned. (10%).
Education Required
High School Diploma/or High School Equivalency Certificate
Education Preferred
Associate's Degree
Experience
At least 2 years of experience in Call Center Help desk, configuring & administering networked computer systems in a Windows environment.
Experience with MS Office 365 Suite, Aruze Active Directory, Intune, and, Laptops/Desktops configuration.
Experience with diagnosing and troubleshooting hardware, software, and network-related issues.
Experience providing support to remote and mobile laptop/desktop users.
Experience in Hardware maintenance tasks (Hardware refresh, laptop build, profiling, re-builds).
Experience with ticketing systems (e.g., Jira Service Management).
Skills
Familiar in configuring remote LAN access for VPN.
Strong written and verbal communication skills.
Ability to log all calls into ticketing systems (e.g. Jira Service Management).
Ability to resolve and escalate incidents and Service Requests within agreed SLAs.
Excellent team work ethic.
Excellent customer service skills.
Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and communicate complex concepts to non-technical stakeholders.
Working knowledge of the Microsoft 365 Office Suite, Windows 10 & 11.
Knowledge of Active Directory, VPN, and remote desktop troubleshooting.
Ability to work well in a fast-paced, dynamic environment.
Strong computer troubleshooting and problem-solving skills.
Strong Workstation application knowledge.
Licenses/Certifications Required
Licenses/Certifications Preferred
Computing Technology Industry Association (CompTIA) A+ Certification
Help Desk Institute (HDI) Certification
Required Training
Physical Requirements
Moderate
Additional Information
In addition to the main corporate office, L.A. Care supports 14 Community Resource Centers across L.A County.
L.A. Care Health Plan is available 24 hours a day, & 7 days a week, including holidays. Help Desk Shifts are assigned based on business need and may include but not limited to evenings, weekends, and holidays.
Travel to offsite locations for work required.
Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.
L.A. Care offers a wide range of benefits including
- Paid Time Off (PTO)
- Tuition Reimbursement
- Retirement Plans
- Medical, Dental and Vision
- Wellness Program
- Volunteer Time Off (VTO)
Nearest Major Market: Los Angeles
Job Segment: Call Center, Customer Service
Job Category: Information Technology
Department: Production Support and HelpDesk
Location: Los Angeles, CA, US, 90017
Position Type: Full Time
Requisition ID: 13165
Salary Range: $55,245.00 (Min.) - $69,045.00 (Mid.) - $82,867.00 (Max.)
Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.
Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.
Job Summary
The Help Desk Technician II provides workstation phone, off site and onsite support for users, vendors and/or clients, resolving computer issues and help desk-related requests. This position plans, analyzes, configures, and installs new personal computer systems, determining user specifications for hardware and software upgrades; maintains and repairs existing computers; and deals with most issues that are simple or routine, escalating more complex or involved issues to Level III staff. This position composes documentation and communication regarding help desk/telephone support operations, and focuses on customer relations, achieving user comfort level on computer applications and equipment. This position may be required to travel on an as needed basis to fulfill user support responsibilities.
Duties
Help Desk Coordination: Create Jira Service Management (JSM) Tickets with detailed information for all calls and ensure users are kept informed of the status of their requests by entering notes in the ticket’s notes section. Adhere to established Jira Service Management Service Level Agreements (SLAs). (30%)
User Support: Provide 1st and 2nd-tier user support. Help users resolve system problems, utilize standard software, and maintain standard hardware. Respond to user inquiries and technical issues via phone, email, or chat in a timely and professional manner. Participate on an on-call rotation for afterhours support. Install, configure, and assist with the setup of new hardware and software for employees. Manage and ensure On/Off Boarding process are carried through per established Standard Operation Procedure (SOP). (30%)
Account Creation: Create standard accounts for new users for workstation login or email. Assign users to established groups and assign standard file permissions on appropriate servers. (15%)
Maintain Supplies: Responsible for maintaining computer-related supplies (toner cartridges, etc.). Keep track of use, research prices, submit expenditure requests when needed, and ensure that consumables don't run out. Ensure that new hardware is accurately entered into the Asset management system. Workstation Roll out: Provide support for workstation rollouts. Maintain accurate records of IT equipment using the asset management system. (15%)
Perform other duties as assigned. (10%).
Education Required
High School Diploma/or High School Equivalency Certificate
Education Preferred
Associate's Degree
Experience
At least 2 years of experience in Call Center Help desk, configuring & administering networked computer systems in a Windows environment.
Experience with MS Office 365 Suite, Aruze Active Directory, Intune, and, Laptops/Desktops configuration.
Experience with diagnosing and troubleshooting hardware, software, and network-related issues.
Experience providing support to remote and mobile laptop/desktop users.
Experience in Hardware maintenance tasks (Hardware refresh, laptop build, profiling, re-builds).
Experience with ticketing systems (e.g., Jira Service Management).
Skills
Familiar in configuring remote LAN access for VPN.
Strong written and verbal communication skills.
Ability to log all calls into ticketing systems (e.g. Jira Service Management).
Ability to resolve and escalate incidents and Service Requests within agreed SLAs.
Excellent team work ethic.
Excellent customer service skills.
Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and communicate complex concepts to non-technical stakeholders.
Working knowledge of the Microsoft 365 Office Suite, Windows 10 & 11.
Knowledge of Active Directory, VPN, and remote desktop troubleshooting.
Ability to work well in a fast-paced, dynamic environment.
Strong computer troubleshooting and problem-solving skills.
Strong Workstation application knowledge.
Licenses/Certifications Required
Licenses/Certifications Preferred
Computing Technology Industry Association (CompTIA) A+ Certification
Help Desk Institute (HDI) Certification
Required Training
Physical Requirements
Moderate
Additional Information
In addition to the main corporate office, L.A. Care supports 14 Community Resource Centers across L.A County.
L.A. Care Health Plan is available 24 hours a day, & 7 days a week, including holidays. Help Desk Shifts are assigned based on business need and may include but not limited to evenings, weekends, and holidays.
Travel to offsite locations for work required.
Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.
L.A. Care offers a wide range of benefits including
- Paid Time Off (PTO)
- Tuition Reimbursement
- Retirement Plans
- Medical, Dental and Vision
- Wellness Program
- Volunteer Time Off (VTO)
Nearest Major Market: Los Angeles
Job Segment: Call Center, Customer Service
See all Green Card Help Desk Technician Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Help Desk Technician Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship as a Help Desk Technician
Document your technical certifications strategically
CompTIA A+, Network+, and vendor certifications like Microsoft or Cisco directly map to PERM job requirements. Organize these credentials before applying so employers can build your labor certification around verifiable, standardized qualifications rather than vague experience claims.
Target employers with existing PERM filing history
Large IT departments at hospitals, universities, and enterprise companies routinely file PERM for Help Desk roles. Focusing your search on organizations with dedicated immigration HR teams cuts months off the sponsorship discussion because the process is already familiar to them.
Search green card sponsoring employers on Migrate Mate
Migrate Mate filters Help Desk Technician openings by employers with active green card sponsorship history, so you're not cold-applying to companies that have never filed PERM. Start your job search there to avoid roles where sponsorship is theoretical rather than practiced.
Clarify the job duties match PERM's specificity requirements
PERM requires employers to advertise an exact job description that cannot be narrowed later to exclude qualified U.S. workers. Before accepting an offer, confirm the role description matches your actual day-to-day duties, not a generic posting that could complicate the audit process.
Understand where EB-3 sits versus your current H-1B status
Unlike H-1B visa, EB-3 sponsorship carries no annual lottery and leads to permanent residency rather than temporary status. For nationals from high-backlog countries, USCIS priority date wait times still apply at the EB-3 level, so starting PERM early in your employment matters significantly.
Use the OFLC Wage Search before negotiating your offer
PERM requires your offered wage to meet DOL prevailing wage levels for your specific location and job zone. Checking the OFLC Wage Search for your metro area before salary negotiations ensures you don't accept an offer that would fail the prevailing wage determination and stall your green card.
Green Card Help Desk Technician: Frequently Asked Questions
Does a Help Desk Technician role qualify for EB-3 green card sponsorship?
Yes. Help Desk Technician positions typically qualify under the EB-3 skilled worker or professional category. Your employer files a PERM labor certification with DOL to demonstrate no qualified U.S. worker is available, then submits an I-140 immigrant petition with USCIS. Roles requiring an associate degree or relevant certifications generally fit the EB-3 skilled worker pathway without requiring an advanced degree.
How is PERM green card sponsorship different from H-1B for this role?
H-1B is a temporary work visa renewed in two- or three-year increments with no path to permanence on its own. PERM-based EB-3 sponsorship targets lawful permanent residency directly. There is no annual lottery for EB-3 petitions, unlike H-1B registration. The tradeoff is time: the PERM process typically takes one to two years before you can file to adjust status, whereas H-1B approval is faster but temporary.
How do I find Help Desk Technician jobs that offer green card sponsorship?
Most general job boards don't filter by PERM filing history, so you can't easily tell which employers have sponsored before. Migrate Mate is built specifically for this search, letting you find Help Desk Technician openings at companies with documented green card sponsorship history. Starting there saves significant time compared to cold-applying and asking about sponsorship after the fact.
Can my employer start PERM while I'm on an H-1B or OPT?
Yes, and starting early is strongly advisable. Employers can file PERM regardless of your current visa status. If you're on H-1B, an approved I-140 also protects your ability to extend H-1B status beyond the standard six-year cap under AC21. Starting PERM on OPT is less common but possible if the employer is willing to commit to a long-term hire early.
What technical credentials strengthen a PERM petition for a Help Desk role?
CompTIA A+, Network+, Microsoft certifications, and ITIL credentials are directly referenced in many Help Desk PERM job descriptions and DOL O*NET profiles. These certifications are standardized, verifiable, and widely recognized by USCIS adjudicators reviewing I-140 petitions. Holding certifications that match your employer's PERM job requirements reduces the risk of a Request for Evidence challenging your qualifications.