Green Card IT Support Technician Jobs
IT Support Technician roles qualify for EB-3 green card sponsorship through PERM labor certification, and strong candidates with a bachelor's degree in information technology or a related field may qualify at the EB-2 level. Employers file the PERM application with DOL, then petition USCIS for permanent residency, putting you on a direct path to a U.S. green card.
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Get Access To All JobsABOUT ASBURY
Larry H Miller Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
OVERVIEW/JOB SUMMARY
The IT Support Tier I Technician is responsible for providing IT end user support and software, hardware and network assistance. Relies on experience and judgment as well as pre-established Policies, Processes and Procedures to identify, research and resolve technical problems presented through Level I, II and III IT Help Desk tickets. Possesses a strong generalist, IT technical skill set.
DUTIES/RESPONSIBILITIES
- Troubleshoots and resolves trouble tickets related to provisioning with all applications
- Triages Level II and Level III Incident and Service Request tickets
- Troubleshoots and resolves incident tickets related to technical difficulties with hardware, software, and the network
- Documents, tracks and monitors incidents and Service requests to ensure a timely resolution
- Resolves Level I incident and service request tickets
- Validates with internal customers the incident or service request has been resolved and update the ITSM ticketing system
- Interface effectively with IT infrastructure, security, applications management, database and government personnel
- Communicates effectively with IT team and dealership personnel
- Actively contribute to IT Continual Service Improvement efforts
- Ability to complete multiple simultaneous project and support tasks in a timely manner
- Resolves access issues in accordance with policy
- Collaborates with IT to resolve access/setup standard profiles
- Verifies issue resolution on the customer’s behalf
- Verifies with the customer that the issue has been resolved and update the ticketing system
- Interfaces with IT Tier I and II personnel
- Communicates progress and issues in a timely manner
- Actively contributes to ongoing process improvement
- Performs other related duties to benefit the mission/vision of the organization
EDUCATION & EXPERIENCE
- Strong communication, time management, organization, interpersonal skills
- Strong analytical, problem solving and technical troubleshooting skills
- 5+ Years IT customer support/help desk experience
- Working Knowledge of ITIL v3 Foundations Methodology
- Working knowledge of MS operating systems and applications
- Cisco Call Manager experience a plus
- Automotive Software experience a plus
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
ABOUT ASBURY
Larry H Miller Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
OVERVIEW/JOB SUMMARY
The IT Support Tier I Technician is responsible for providing IT end user support and software, hardware and network assistance. Relies on experience and judgment as well as pre-established Policies, Processes and Procedures to identify, research and resolve technical problems presented through Level I, II and III IT Help Desk tickets. Possesses a strong generalist, IT technical skill set.
DUTIES/RESPONSIBILITIES
- Troubleshoots and resolves trouble tickets related to provisioning with all applications
- Triages Level II and Level III Incident and Service Request tickets
- Troubleshoots and resolves incident tickets related to technical difficulties with hardware, software, and the network
- Documents, tracks and monitors incidents and Service requests to ensure a timely resolution
- Resolves Level I incident and service request tickets
- Validates with internal customers the incident or service request has been resolved and update the ITSM ticketing system
- Interface effectively with IT infrastructure, security, applications management, database and government personnel
- Communicates effectively with IT team and dealership personnel
- Actively contribute to IT Continual Service Improvement efforts
- Ability to complete multiple simultaneous project and support tasks in a timely manner
- Resolves access issues in accordance with policy
- Collaborates with IT to resolve access/setup standard profiles
- Verifies issue resolution on the customer’s behalf
- Verifies with the customer that the issue has been resolved and update the ticketing system
- Interfaces with IT Tier I and II personnel
- Communicates progress and issues in a timely manner
- Actively contributes to ongoing process improvement
- Performs other related duties to benefit the mission/vision of the organization
EDUCATION & EXPERIENCE
- Strong communication, time management, organization, interpersonal skills
- Strong analytical, problem solving and technical troubleshooting skills
- 5+ Years IT customer support/help desk experience
- Working Knowledge of ITIL v3 Foundations Methodology
- Working knowledge of MS operating systems and applications
- Cisco Call Manager experience a plus
- Automotive Software experience a plus
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
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Get Access To All JobsTips for Finding Green Card Sponsorship as an IT Support Technician
Align your credentials to PERM requirements
PERM labor certification requires your education and experience to match the job description exactly. If your IT support role lists a bachelor's degree as the minimum, a two-year diploma won't satisfy DOL's requirements, even with years of hands-on experience.
Target employers with E-Verify enrollment
Employers sponsoring green cards through PERM must conduct a supervised recruitment process. E-Verify-enrolled companies run compliant hiring systems and are far more likely to have HR infrastructure ready to manage the full EB-2 or EB-3 filing process.
Search open PERM filings before applying
Use Migrate Mate to find IT Support Technician roles where employers have active or prior PERM filings. This lets you target companies already familiar with the sponsorship process rather than pitching an employer who has never navigated it.
Verify the prevailing wage before negotiating
Your offered salary must meet or exceed the DOL prevailing wage for your job zone and location. Look up the applicable wage level using the OFLC Wage Search before your offer conversation so you're negotiating from an informed position.
Understand your priority date and country backlog
EB-3 has no annual cap on petitions, but visa number availability varies by birth country. Nationals from India and China face longer waits due to per-country limits. Check the USCIS visa bulletin monthly once your I-140 is approved to track your place in line.
Get your IT certifications documented before filing
PERM audits frequently target IT roles because certifications like CompTIA A+ or Network+ may appear in the job description. Gather official transcripts, certification records, and employment verification letters before your employer begins recruitment to avoid audit-related delays.
Green Card IT Support Technician: Frequently Asked Questions
Does an IT Support Technician role qualify for EB-2 or EB-3 green card sponsorship?
Most IT Support Technician positions qualify under EB-3, which covers skilled workers and professionals with a bachelor's degree. If the role requires an advanced degree or your employer can demonstrate you bring specialized expertise well above entry level, EB-2 may apply. The specific job description your employer files with DOL under PERM determines the category.
How does PERM green card sponsorship differ from H-1B for this role?
H-1B visa is a temporary work visa capped at 85,000 annually and subject to a lottery. PERM-based green card sponsorship has no annual lottery, leads to permanent residency, and at the EB-3 level carries no petition cap. The tradeoff is time: PERM recruitment and I-140 adjudication typically add 12 to 24 months before you reach adjustment of status.
How can I find IT Support Technician employers who sponsor green cards?
Use Migrate Mate to search for IT Support Technician roles filtered by green card sponsorship history. This surfaces companies that have filed PERM applications for this job type before, so you're not guessing at employer willingness. Targeting companies with a documented sponsorship track record cuts the time spent on applications that stall at the offer stage.
What documents do I need to support a PERM filing for an IT support role?
You'll need official educational transcripts, prior employment verification letters that confirm job titles and dates, and any IT certifications listed in the job description. DOL auditors frequently request original documentation for IT roles, so certified translations of foreign credentials and signed reference letters from past employers are worth preparing in advance.
Can my employer start PERM while I'm on a work visa like H-1B or OPT?
Yes. PERM labor certification is independent of your current visa status. Many IT support professionals begin the green card process while on H-1B, OPT, or another authorized status. Your employer files the PERM application with DOL while you remain on your current authorization, and you continue working under that status throughout the process.