Green Card Technical Support Jobs
Technical Support roles qualify for EB-2 and EB-3 green card sponsorship when the position requires a bachelor's degree in a relevant field and the employer completes PERM labor certification. Sponsorship leads to permanent residency, not a temporary visa, making it a durable path for foreign IT and support professionals.
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Get Access To All JobsAt ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Senior Technical Support Manager
Your role and responsibilities:
The Technical Support Expert – PLC, HMI, and Connectivity provides technical support to ABB Customers, Sales Channel, Product Management Teams, and ABB Drive Services. The area of technical support includes but is not limited to Programmable Logic Controllers (PLCs), Human Machine Interface (HMIs), Connectivity, System Control Wiring and integration with AC and DC Variable Frequency Drives (VFDs).
This role supports Motion Drive Products in New Berlin, WI. The person in this role will be the Technical Support subject matter expert for the AC500 and CP600 platforms.
The work model for the role is: Hybrid #LI-Hybrid
You will be mainly accountable for:
- Technical Support subject matter expert for the AC500 PLC and CP600 HMI platforms and connectivity to low voltage ABB variable frequency drives.
- Provide technical support via phone and email for cases escalated due to the advanced and unique technical problems related to the application of AC500 PLCs, CP600 HMIs and connectivity to low voltage ABB drives. Technical Support includes commissioning, troubleshooting, part Identification, and warranty evaluation, and in some cases, hands on product testing in the application engineering lab working on electrical equipment up to 600 VAC, while following safe work practices.
- Analyze problems and initiate effective measures for their solution. Coordinate activities with related teams to efficiently achieve objectives to ensure customer satisfaction. Collaborate with Engineering & Product Management to ensure the Technical Support team receives all relevant product releases and updates in a timely manner. Proactively contribute feedback to the Quality department regarding product quality issues, including reviewing failure analysis reports. Lead technical writing projects to create internal documents for Technical Support and cross functional teams that clearly describe the technical issue, how to diagnose the issue, and the course of action to resolve the issue. This includes the development of tech notes, presentations, and legacy product support documents (spare parts lists, migration planning, etc.)
- Collaborate with Application Engineering and the Training team to create and lead AC500, CP600, and Connectivity training content to develop the skillset and knowledge of less experienced Technical Support team members.
- Execute product warranty while ensuring customer satisfaction and simultaneously achieving cost-control objectives. Provide labor authorization for Drives Authorized Service Contractors (DASCs) to perform troubleshooting and repair work on Drives at customer sites throughout North America.
- Required to support calls from the Technical Support queue when deemed necessary due to peak call volume. Thoroughly document each reportable case in the Salesforce Case Management System.
- Follow and comply with all safety and work rules and regulations. Maintain departmental house-keeping standards.
Qualifications for the role:
- 6+ years of previous technical support, field service, or engineering experience working with Programmable Logic Controllers, HMIs, and connectivity to variable frequency drives.
- Must be competent with the AC500 PLC and CP600 HMI products.
- Knowledge and experience in HVAC, Water and Wastewater, or Industrial applications for PLCs and HMIs.
- Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written. Must be computer-literate.
- Willingness to travel 5-10%, Requires Valid Driver’s License.
- Candidates must already have a work authorization that would permit them to work for ABB in the US.
More about us ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety.
Why ABB?
What's in it for you
We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more
Health, Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Paid Parental Leave
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time off
Salaried exempt positions are provided vacation under a permissive time away policy.
Meet the moment. This is where progress never stops, teams push boundaries, and we’re engineered to outrun the challenges ahead. Run What Runs the World.
ABBCareers
RunwithABB
Runwhatrunstheworld
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Senior Technical Support Manager
Your role and responsibilities:
The Technical Support Expert – PLC, HMI, and Connectivity provides technical support to ABB Customers, Sales Channel, Product Management Teams, and ABB Drive Services. The area of technical support includes but is not limited to Programmable Logic Controllers (PLCs), Human Machine Interface (HMIs), Connectivity, System Control Wiring and integration with AC and DC Variable Frequency Drives (VFDs).
This role supports Motion Drive Products in New Berlin, WI. The person in this role will be the Technical Support subject matter expert for the AC500 and CP600 platforms.
The work model for the role is: Hybrid #LI-Hybrid
You will be mainly accountable for:
- Technical Support subject matter expert for the AC500 PLC and CP600 HMI platforms and connectivity to low voltage ABB variable frequency drives.
- Provide technical support via phone and email for cases escalated due to the advanced and unique technical problems related to the application of AC500 PLCs, CP600 HMIs and connectivity to low voltage ABB drives. Technical Support includes commissioning, troubleshooting, part Identification, and warranty evaluation, and in some cases, hands on product testing in the application engineering lab working on electrical equipment up to 600 VAC, while following safe work practices.
- Analyze problems and initiate effective measures for their solution. Coordinate activities with related teams to efficiently achieve objectives to ensure customer satisfaction. Collaborate with Engineering & Product Management to ensure the Technical Support team receives all relevant product releases and updates in a timely manner. Proactively contribute feedback to the Quality department regarding product quality issues, including reviewing failure analysis reports. Lead technical writing projects to create internal documents for Technical Support and cross functional teams that clearly describe the technical issue, how to diagnose the issue, and the course of action to resolve the issue. This includes the development of tech notes, presentations, and legacy product support documents (spare parts lists, migration planning, etc.)
- Collaborate with Application Engineering and the Training team to create and lead AC500, CP600, and Connectivity training content to develop the skillset and knowledge of less experienced Technical Support team members.
- Execute product warranty while ensuring customer satisfaction and simultaneously achieving cost-control objectives. Provide labor authorization for Drives Authorized Service Contractors (DASCs) to perform troubleshooting and repair work on Drives at customer sites throughout North America.
- Required to support calls from the Technical Support queue when deemed necessary due to peak call volume. Thoroughly document each reportable case in the Salesforce Case Management System.
- Follow and comply with all safety and work rules and regulations. Maintain departmental house-keeping standards.
Qualifications for the role:
- 6+ years of previous technical support, field service, or engineering experience working with Programmable Logic Controllers, HMIs, and connectivity to variable frequency drives.
- Must be competent with the AC500 PLC and CP600 HMI products.
- Knowledge and experience in HVAC, Water and Wastewater, or Industrial applications for PLCs and HMIs.
- Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written. Must be computer-literate.
- Willingness to travel 5-10%, Requires Valid Driver’s License.
- Candidates must already have a work authorization that would permit them to work for ABB in the US.
More about us ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety.
Why ABB?
What's in it for you
We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more
Health, Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D – 100% employee paid up to maximums
- Short Term Disability – up to 26 weeks – Company paid
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
- Paid Parental Leave
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time off
Salaried exempt positions are provided vacation under a permissive time away policy.
Meet the moment. This is where progress never stops, teams push boundaries, and we’re engineered to outrun the challenges ahead. Run What Runs the World.
ABBCareers
RunwithABB
Runwhatrunstheworld
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
See all 1,774+ Green Card Technical Support Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Green Card Technical Support Jobs.
Get Access To All JobsTips for Finding Green Card Sponsorship in Technical Support
Match your degree to the job description
PERM requires a direct relationship between your degree field and the Technical Support role. A degree in computer science, information technology, or a related discipline strengthens the employer's case and reduces RFE risk during I-140 adjudication.
Verify the employer's PERM filing history
Search the DOL's OFLC disclosure data to see whether a potential employer has filed PERM applications for Technical Support titles before. Employers with no prior PERM history often underestimate the recruitment documentation burden and delay sponsorship indefinitely.
Find green card sponsors using Migrate Mate
Search for Technical Support roles filtered by EB-2 and EB-3 sponsorship history on Migrate Mate. Targeting employers who have successfully completed PERM for similar IT support titles cuts your search time and avoids companies that sponsor in theory but stall in practice.
Understand how the prevailing wage affects your offer
Your employer must pay at least the DOL prevailing wage for your Technical Support role and location. Run the OFLC Wage Search before accepting an offer so you know whether the proposed salary meets the Level I, II, or III threshold required for PERM certification.
Negotiate green card language into your offer letter
Ask for explicit PERM and I-140 sponsorship commitments before signing. Verbal assurances don't bind employers once you start. A written clause naming the EB-3 category and a filing timeline protects you if the employer's immigration budget changes after your first year.
Time your O*NET job zone classification strategically
Technical Support roles span O*NET job zones 3 and 4 depending on duties. Ensuring your job description reflects zone 4 complexity, like configuring enterprise systems or managing escalated incidents, supports an EB-2 classification and shortens the green card wait for most countries outside India and China.
Green Card Technical Support: Frequently Asked Questions
Do Technical Support jobs actually qualify for EB-2 or EB-3 green card sponsorship?
Yes. Technical Support roles that require a bachelor's degree in computer science, information systems, or a related field can qualify for EB-3 as a professional, or EB-2 when the position requires an advanced degree or the candidate has credentials demonstrating specialized expertise. The employer must complete PERM labor certification to initiate sponsorship, documenting that no qualified U.S. worker was available for the role.
How does green card sponsorship differ from H-1B sponsorship for a Technical Support role?
H-1B visa sponsorship is temporary, capped at 85,000 per year, and subject to an annual lottery. EB-3 green card sponsorship has no annual cap on petitions and leads to permanent residency. The tradeoff is time: PERM labor certification alone takes six to eighteen months, followed by I-140 adjudication and an adjustment of status or consular processing period. For most countries outside India and China, total EB-3 timelines run two to four years.
What does the PERM process look like for a Technical Support position?
Your employer files a PERM application with the DOL after completing a mandatory recruitment period, typically 30 to 60 days, to demonstrate no qualified U.S. worker applied. The DOL reviews the application and, once certified, the employer files an I-140 immigrant petition with USCIS. You then apply for adjustment of status inside the U.S. or an immigrant visa abroad. The job requirements on the PERM must match your actual duties and your credentials exactly.
How do I find Technical Support employers that will sponsor a green card?
Start with employers who have an established PERM filing history for IT support titles rather than approaching companies with no green card track record. Migrate Mate lets you search Technical Support roles filtered by EB-2 and EB-3 sponsorship history, so you can target hiring managers and companies that have already navigated the process and understand the commitment involved.
Can I switch employers after my PERM is approved but before I get my green card?
Yes, with conditions. Once your I-140 is approved and your priority date is current, portability rules under AC21 allow you to change to a same or similar occupational classification without restarting the green card process. Technical Support roles generally port to similar IT support or systems administration titles. Changing employers before I-140 approval typically restarts PERM from the beginning.