Green Card Service Delivery Lead Jobs
Service Delivery Lead jobs with green card sponsorship require employers to complete PERM labor certification with the Department of Labor before filing an I-140 immigrant petition with USCIS. EB-2 applies to advanced-degree professionals; EB-3 covers candidates with a bachelor's degree or two or more years of qualifying experience. Priority-date backlogs vary by country of birth.
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Get Access To All JobsINTRODUCTION
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
ABOUT THE ROLE
This role is ideal for a service-focused technology leader who can connect SAP platform delivery, ITSM practices, contract/SLA management, and continuous improvement in a complex enterprise environment.
WHAT YOU’LL DO
- Lead SAP RISE contract, SLA, and service performance management with SAP, AMS providers, and Hyperscaler partners including Azure and AWS.
- Oversee SAP S/4HANA AMS service delivery, ensuring incidents, problems, changes, service requests, and escalations are managed effectively.
- Develop and present QBRs, KPI dashboards, service health reports, and executive updates that translate technical performance into business impact.
- Design and mature ITSM service catalog offerings, service definitions, intake models, and operating procedures.
- Drive continuous service improvement initiatives using trends, root cause analysis, customer feedback, and operational performance data.
- Use SAP Cloud ALM, SAP Focused Run, and related observability tools to monitor performance, identify patterns, and guide improvement actions.
- Partner with architecture, product, security, infrastructure, and business stakeholders to align SAP platform services with enterprise priorities.
- Manage strategic vendor relationships and governance routines to improve accountability, transparency, and value delivery.
BASIC REQUIREMENTS
- 10+ years of relevant technology, SAP, platform, service delivery, or enterprise application management experience.
- Experience managing SAP S/4HANA, SAP RISE, SAP AMS, or enterprise ERP service delivery in a production environment.
- Experience with contract, SLA, KPI, QBR, vendor, or managed service provider performance management.
- Experience working with ITSM processes such as incident, problem, change, request, service catalog, or continuous service improvement.
- Experience preparing service performance reports, dashboards, executive updates, or stakeholder communications.
- Experience working with cloud or hyperscaler environments such as Azure, AWS, or equivalent enterprise cloud platforms.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or equivalent experience.
PREFERRED SKILLS/EXPERIENCE
- Experience with SAP Cloud ALM, SAP Focused Run, ServiceNow, Azure Monitor, AWS monitoring tools, or enterprise observability platforms.
- Experience leading SAP service governance in regulated, large-scale, or complex enterprise environments.
- Familiarity with ITIL practices, service catalog design, operational readiness, and service transition.
- Demonstrated ability to influence cross-functional stakeholders, translate data into action, and lead continuous improvement.
- Experience supporting executive-level technology reporting, roadmap alignment, budget inputs, or vendor scorecards.
TRAVEL / WORK ENVIRONMENT / PHYSICAL REQUIREMENTS
- Work model may be remote, hybrid, or office-based depending on team and business needs.
- Occasional travel may be required for business reviews, planning sessions, vendor meetings, or stakeholder workshops.
- Ability to work at a computer for extended periods and participate in virtual and in-person meetings.
At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves.
As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
OUR BASE PAY RANGE FOR THIS POSITION
€82,500 - €137,500
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
INTRODUCTION
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
ABOUT THE ROLE
This role is ideal for a service-focused technology leader who can connect SAP platform delivery, ITSM practices, contract/SLA management, and continuous improvement in a complex enterprise environment.
WHAT YOU’LL DO
- Lead SAP RISE contract, SLA, and service performance management with SAP, AMS providers, and Hyperscaler partners including Azure and AWS.
- Oversee SAP S/4HANA AMS service delivery, ensuring incidents, problems, changes, service requests, and escalations are managed effectively.
- Develop and present QBRs, KPI dashboards, service health reports, and executive updates that translate technical performance into business impact.
- Design and mature ITSM service catalog offerings, service definitions, intake models, and operating procedures.
- Drive continuous service improvement initiatives using trends, root cause analysis, customer feedback, and operational performance data.
- Use SAP Cloud ALM, SAP Focused Run, and related observability tools to monitor performance, identify patterns, and guide improvement actions.
- Partner with architecture, product, security, infrastructure, and business stakeholders to align SAP platform services with enterprise priorities.
- Manage strategic vendor relationships and governance routines to improve accountability, transparency, and value delivery.
BASIC REQUIREMENTS
- 10+ years of relevant technology, SAP, platform, service delivery, or enterprise application management experience.
- Experience managing SAP S/4HANA, SAP RISE, SAP AMS, or enterprise ERP service delivery in a production environment.
- Experience with contract, SLA, KPI, QBR, vendor, or managed service provider performance management.
- Experience working with ITSM processes such as incident, problem, change, request, service catalog, or continuous service improvement.
- Experience preparing service performance reports, dashboards, executive updates, or stakeholder communications.
- Experience working with cloud or hyperscaler environments such as Azure, AWS, or equivalent enterprise cloud platforms.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or equivalent experience.
PREFERRED SKILLS/EXPERIENCE
- Experience with SAP Cloud ALM, SAP Focused Run, ServiceNow, Azure Monitor, AWS monitoring tools, or enterprise observability platforms.
- Experience leading SAP service governance in regulated, large-scale, or complex enterprise environments.
- Familiarity with ITIL practices, service catalog design, operational readiness, and service transition.
- Demonstrated ability to influence cross-functional stakeholders, translate data into action, and lead continuous improvement.
- Experience supporting executive-level technology reporting, roadmap alignment, budget inputs, or vendor scorecards.
TRAVEL / WORK ENVIRONMENT / PHYSICAL REQUIREMENTS
- Work model may be remote, hybrid, or office-based depending on team and business needs.
- Occasional travel may be required for business reviews, planning sessions, vendor meetings, or stakeholder workshops.
- Ability to work at a computer for extended periods and participate in virtual and in-person meetings.
At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves.
As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
OUR BASE PAY RANGE FOR THIS POSITION
€82,500 - €137,500
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
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Get Access To All JobsTips for Finding Green Card Sponsorship in Service Delivery Lead
Map your credentials to EB-2 or EB-3
Pull your highest degree and years of progressive experience before applying. EB-2 requires an advanced degree or a bachelor's plus five years in a directly related field. Knowing which category fits you helps you screen employers whose PERM filings match your profile.
Look up the prevailing wage for your role
Use the OFLC Wage Search to find the wage level your employer must certify before PERM is approved. Service Delivery Lead roles often land at Wage Level III or IV, which affects the positions employers are willing to sponsor permanently.
Find green card sponsors on Migrate Mate
Search Migrate Mate for Service Delivery Lead roles at employers with verified EB-2 or EB-3 filing history. Targeting companies that have completed PERM before saves you from starting the process with an employer unfamiliar with the requirements.
Ask about PERM recruitment timing in interviews
PERM requires employers to run a formal recruitment test before DOL will certify the application. Ask hiring managers whether they've completed PERM before and how long their internal approval process takes so you aren't caught off guard by a 12-to-18-month pre-filing timeline.
Secure your priority date before switching roles
Once your employer's I-140 is approved and your I-485 has been pending 180 days or more, AC21 portability lets you move to a same-or-similar occupation without losing your place in line. Confirm the occupational similarity with USCIS standards before you resign.
Check your O*NET occupation code before PERM begins
Your employer's PERM filing must match the Standard Occupational Classification code for your actual duties. Review your O*NET occupation profile against your offer letter so the job description the employer submits to DOL accurately reflects the role you'll perform.
Green Card Service Delivery Lead: Frequently Asked Questions
What is the difference between H-1B sponsorship and green card sponsorship for a Service Delivery Lead?
H-1B visa sponsorship gives you temporary work authorization in three-year increments. Green card sponsorship through EB-2 or EB-3 leads to lawful permanent residence with no renewal requirement. The employer must complete PERM labor certification with DOL and file an I-140 with USCIS before you can file for adjustment of status or go through consular processing.
How do I find employers who sponsor green cards for Service Delivery Lead roles?
Search Migrate Mate for Service Delivery Lead positions at employers with documented EB-2 or EB-3 filing history. Focusing on companies that have completed the PERM process before reduces the risk of starting over with an employer who underestimates the cost or timeline of the Department of Labor's recruitment and certification requirements.
Does a Service Delivery Lead role qualify for EB-2 or EB-3?
It depends on the employer's requirements and your credentials. EB-2 applies if the position genuinely requires an advanced degree or a bachelor's plus five years of progressive experience in a directly related field. EB-3 covers roles that require a bachelor's degree or at least two years of specialized experience. The employer's PERM job description determines which category is used.
How long does the PERM process take for a Service Delivery Lead position?
DOL does not publish fixed timelines, and processing varies based on audit rates and filing volume. Beyond DOL's review, your employer must complete a formal recruitment test before submitting the PERM application. After PERM certification, the employer files an I-140 with USCIS, and your adjustment of status wait depends on your country of birth's priority date.
Can I change employers after my green card process has started?
Once your I-485 adjustment of status application has been pending for 180 days or more and your I-140 has been approved, AC21 portability lets you move to a new employer in the same or a similar occupation without losing your priority date. If your I-485 hasn't reached 180 days, the new employer would need to restart the PERM and I-140 process, though your priority date may carry over if the original I-140 remains approved.