Group Operations Manager Jobs
Group operations manager jobs are open across healthcare, logistics, retail, and financial services, at levels from operations supervisor to senior and director, with specializations in multi-site management, process improvement, and cross-functional team leadership. See the openings below and apply to the ones that match your experience.
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Job Title: Ticket Operations & Systems Manager
Position Type: Full Time
Location: Tampa, FL (USL Headquarters)
Overview of the United Soccer League (USL)
The United Soccer League (USL) is shaping the future of American soccer through the largest connected soccer ecosystem in the United States. With a presence in more than 200 communities nationwide, the USL unites every level of the game — from youth development to Division One professional competition — across both men’s and women’s pathways.
Rooted in community and driven by a bold vision, the USL is turning local passion into nationwide momentum by giving every fan a home, every player a pathway, and every community a place in American soccer’s exciting next chapter.
United for Soccer.
Position Purpose
The role administers the Approved Ticketing Partner program, is the escalation point between Clubs and partner platforms, vets new platforms, advises Club ticket operations staff, and supports Club data intake and standards with USL Business Intelligence.
- Administer the Approved Ticketing Partner program: partner onboarding, Club enrollment, compliance, revenue reconciliation, and service levels.
- Own day-to-day partner relationships and escalate commercial matters to CPG leadership.
- Evaluate current and prospective platforms and recommend additions to USL leadership.
- Maintain a platform map of each Club’s platform, renewal date, and ops staffing.
- Serve as the league’s systems expert and first escalation point for Club platform issues.
- Audit Club platform setup (event builds, price codes, holds, plans, resale, access control).
- Advise Club ops staff on renewals, inventory, distribution, game-day ops, and settlements.
- Build operations plans for playoff, cup, and short-notice events, including quick-turn builds, season ticket holder priority access, and visiting supporter allocations.
- Support Club platform transitions, stadium moves, and new-Club launches.
- Develop Club SOPs and setup guides; lead the ops segment of league ticketing calls.
- Assist with monthly Club data intake, follow-up, and quality checks before league reporting.
- Set and audit attendance (distributed, scanned, announced) and ticket coding standards.
- Partner with USL BI to automate platform data feeds and reduce manual Club submissions.
- Prepare recurring reports and help the Ticketing Strategist measure initiative outcomes.
- Other duties/responsibilities as assigned.
Qualifications
- Bachelor’s Degree in Sport Management, Marketing, Business, or related/alternate field of study required.
- 3+ years in ticket operations, box office, or ticketing systems with a team, venue, or vendor.
- Hands-on administrator experience with a primary platform (e.g., Ticketmaster/Archtics, SeatGeek, Vivenu, Tickets.com/ProVenue), including event builds and season plans.
- Experience with inventory management, open distribution, resale, and access control tools.
- Advanced Excel skills (pivot tables, lookups, data cleaning, and recurring reports).
- Experience managing vendor relationships or supporting a platform evaluation.
- Self-starter with strong project management, organization, and attention to detail.
- Strong communication skills with executives, member Clubs, and external partners.
- Preferred experience with a platform migration, stadium move, or new-team launch.
- Preferred experience with Power BI/Tableau, SQL, or CRM integration (e.g., Salesforce, HubSpot, KORE).
- Preferred experience with grounding ticket sales and pricing to connect operations decisions to revenue.
- Must have U.S. work authorization.
Work Environment
Currently, USL HQ operates on a hybrid work model. From Monday to Thursday, team members gather in person to harness the power of face-to-face collaboration. This not only strengthens the bonds within the team but also enhances communication and innovation. On Fridays, we transition to a remote work setup, providing our team with the flexibility to manage their tasks in an environment of their choosing.
Typical USL HQ hours are Monday – Friday 8:30am – 5:30pm ET. Evenings, weekends, occasional holidays, and travel may be necessary based on business demands.
Group Operations Manager Jobs by Experience Level
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Find Group Operations Manager JobsGroup Operations Manager Job Market
Who's Hiring
- Alvarez & Marsal30
- Google3
- Museum Of Ice Cream3
- Intuit2
- HCLTech2
Top Industries Hiring
- Distribution & Wholesale
What Employers Look For
The qualifications that appear most often in group operations manager jobs.
- Five or more years of multi-site or multi-unit operations management experience
- Demonstrated ability to lead and develop teams of twenty or more employees
- Proficiency in operational KPIs, budgeting, and financial reporting
- Experience with process improvement methodologies such as Lean or Six Sigma
- Strong cross-functional collaboration skills across HR, finance, and logistics
- Bachelor's degree in business administration, operations management, or a related field
Tips for Your Group Operations Manager Job Search
Quantify multi-site scope on your resume
Group operations managers are hired to oversee multiple locations or business units, so your resume needs to show scale. List the number of sites, headcount, and budget you managed directly. Hiring managers screen for this before reading anything else.
Target postings by operational complexity
Filter openings by the number of direct reports and locations mentioned in the job description. A role managing three locations is a different job than one managing thirty. Applying only where your scope experience matches cuts wasted applications significantly.
Apply early to roles that fit
Migrate Mate lists group operations manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Lead interviews with operational turnaround stories
Interviewers for group operations roles consistently ask how you've improved underperforming units. Prepare two or three specific examples where you diagnosed a problem across locations, changed a process, and measured the outcome. Generic leadership answers don't hold up.
Align your credentials with industry-specific certifications
Healthcare operations roles often expect Lean or Six Sigma credentials. Logistics and supply chain postings frequently list PMP or APICS. Check the certifications mentioned in the listings you're targeting and prioritize any gaps before you apply.
Negotiate scope, not just compensation
When you receive an offer, clarify the number of sites, the reporting structure, and your authority over hiring and budgets. Group operations roles vary enormously in actual decision-making power, and misaligned expectations are a leading reason people leave within a year.
Group Operations Manager Jobs: Frequently Asked Questions
Which companies are hiring the most group operations managers?
The most active employers for group operations managers right now are Alvarez & Marsal, Google, and Museum Of Ice Cream, and the most openings are in California, Texas, and New York, based on current listings on Migrate Mate as of November 2026. Demand is strongest in healthcare systems, national retail chains, and logistics companies managing distributed facilities.
How many group operations manager jobs are remote?
About 75% of group operations manager openings are fully remote or hybrid as of November 2026, though the nature of overseeing multiple physical sites limits full remote availability for most roles. Sub-functions like operations strategy, vendor management, and reporting analysis tend to be the most remote-compatible within this title.
How do you become a group operations manager?
Start by building direct management experience at a single-site level, then seek roles where you take on a second location or business unit. Demonstrating that you can maintain performance standards across sites while developing subordinate managers is the core progression. Earning a process improvement certification strengthens your candidacy for senior postings, and moving through an operations director role at a smaller organization can accelerate the path.
Can you get a group operations manager job without direct multi-site experience?
Yes, but you need to frame your experience around transferable scope. Candidates who have managed large single-site operations, led cross-departmental projects, or acted as an interim regional lead during transitions regularly land group operations roles. Emphasize your experience coordinating across teams or departments, your familiarity with operational reporting, and any exposure to standardizing processes across more than one unit.
What does the group operations manager interview process look like?
Most group operations manager interviews run three to four rounds. The first is typically a screening call with a recruiter focused on scope and tenure. A second round with a senior operations or regional director goes deeper on how you've handled underperformance, budget pressure, or rapid growth across locations. Final rounds often include a case study or operational scenario and a panel with HR and cross-functional stakeholders.
Where can I find and apply to group operations manager jobs?
You can find and apply to group operations manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that fit your industry background and location preferences, then apply directly to each listing that matches your experience.
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