Guest Experience Specialist Jobs
Guest Experience Specialist jobs are open across hospitality, retail, healthcare, and technology, from entry-level and associate roles to senior and lead positions, with specializations in customer journey mapping, onboarding coordination, and loyalty program management. See the openings below and apply to the ones that match your experience.
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Showing 5 of 336+ Guest Experience Specialist jobs
JOB OVERVIEW:
The Guest Experience Coordinator is responsible for providing prompt, courteous and efficient handling of all pre-arrival requests, curating the guest’s experience by gathering relevant information prior to guest arrival to ensure that their experience is up to standard, and facilitating inter-departmental communication and assisting with reservation’s communications overflow.
REPORTS TO: Guest Experience Managers
SUPERVISES: N/A
KEY RELATIONSHIPS:
Internal: Staff in Reservations, Guest Experience, Concierge, Guest Services, Front Desk, PBX, Sales & Catering, Housekeeping, Engineering, Food & Beverage, Resort Managers, and Executive Offices.
External: Resort guests/visitors, Travel and Tour Company representatives, other Resorts.
QUALIFICATIONS
Essential:
- High school graduate or equivalent vocational training certificate.
- Compute basic arithmetic.
- Fluency in English both verbally and non-verbally.
- Provide legible communication and directions.
- Ability to input and access information in the property management system/computers.
- Satisfactorily communicate with guests, leadership and co-workers to their understanding.
- Ability to:
- perform job functions with attention to detail, speed and accuracy.
- prioritize and organize.
- be a clear thinker, remaining calm and resolving problems using good judgment.
- follow directions thoroughly.
- understand guest’s service needs.
- work cohesively with co-workers as part of a team.
- work with minimal supervision.
- maintain confidentiality of guest information and pertinent Resort data.
Desirable:
- Some college or training in the Hospitality Industry.
- Luxury resort experience
- Previous experience as a Reservation Agent/Concierge.
- Fluency in a foreign language, preferably Spanish or Portuguese.
- Ability to suggestively sell.
- Previous guest relations training.
PHYSICAL ABILITIES
Essential:
- 1. Exert physical effort in transporting 30 pounds.
- 2. Endure various physical movements throughout the work areas.
- 3. Reach 12 inches.
- 4. Remain in stationary position for 8 hours throughout work shift.
ESSENTIAL JOB FUNCTIONS
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Customer Service Relationship building.
- Increase guest information capture such as email address, postal address, birthday and phone number
- Print daily arrival report to ensure all arrivals are updated with information obtained during pre-arrival
- Update PAC Opportunity Log on a daily basis to track arrival PAC success rate; catalogue the reasons of not being able to obtain guest information during pre-arrival process and share with management team
- Provide weekly and monthly summary of PAC opportunity log to senior leadership team in order to evaluate the efforts of pre-arrival calls and identify areas of opportunity to improve its productivity
- Assist with the implementation of CRM/Digital Alchemy (customer relationship management) communications (confirmation letter, pre-stay, birthday greeting, thank you note)
- Create meaningful, detailed profiles for our guests during pre-arrival calls so that we can plan custom services such as “kids night out” when we have a group of similar age children in the resort or an art tour of the Mansions for art enthusiast
- Call guests prior to arrival to gather information about them such as birthdays, anniversaries, allergies, preferences and any relevant information that will ensure that their experience is up to standard.
- Liaise with the Guest Experience Managers pre-stay as well as post-stay so that we can leverage the data collected during the stay to help create loyalty
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge of:
- All Resort facilities/services, hours of operation.
- All guest room layouts, bed types, decor, appointments and locations.
- Room availability for any given day.
- Restricted dates, rates and room types.
- All room rates, packages and promotions.
- Specific arrangements between Resort and travel agencies, corporate reservations center.
- Entertainment/special events scheduled in the Resort.
- Access all functions of the computer system.
- Set up work station with necessary supplies and resource materials.
- Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
- Process all reservation requests, changes and cancellations received by phone, fax, telex, mail, internally and through corporate reservations center or travel agencies.
- Ascertain callers' needs through open-ended questions.
- Describe room accommodations and all amenities.
- Obtain all designated information to book a reservation.
- Accommodate special requests and designate such in system.
- Access guest history records to best service guests; maintain accurate information in guest history files.
- Maximize rate for all reservations.
- Promote and sell holiday and other packages to callers requesting reservations on designated dates.
- Assist callers with dining room reservations and amenity orders.
- Verify availability. Suggest alternate dates for sold-out dates.
- Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller.
- Relay accurate information on transportation arrangements from airport to Resort; input and document such requests.
- Set up proper billing accounts (i.e., sharewiths, room/tax/incidentals, tax exempt, direct/special billing) and process advance deposits.
- Verify all reservation information with caller to ensure accuracy.
- Input correct information into proper fields to inform other departments of pertinent information (i.e., flags, comments, guest message).
- Input all manual reservations into the system.
- Process confirmation letters.
- Designate and apply appropriate travel agency commissions.
- Initiate deposit refunds for non-group reservations.
- Monitor and maintain wait lists daily.
- Process requests for mailing brochures, correspondence and package information.
- Compile and maintain information for daily/weekly/monthly reports.
- Review status of assignments and any follow-up action with on-coming Agent.
- Accept additional responsibility as needed
SECONDARY JOB FUNCTIONS
- Contact area Resorts for availability and rates.
- Document maintenance needs on work orders and submit to Manager.
JOB OVERVIEW:
The Guest Experience Coordinator is responsible for providing prompt, courteous and efficient handling of all pre-arrival requests, curating the guest’s experience by gathering relevant information prior to guest arrival to ensure that their experience is up to standard, and facilitating inter-departmental communication and assisting with reservation’s communications overflow.
REPORTS TO: Guest Experience Managers
SUPERVISES: N/A
KEY RELATIONSHIPS:
Internal: Staff in Reservations, Guest Experience, Concierge, Guest Services, Front Desk, PBX, Sales & Catering, Housekeeping, Engineering, Food & Beverage, Resort Managers, and Executive Offices.
External: Resort guests/visitors, Travel and Tour Company representatives, other Resorts.
QUALIFICATIONS
Essential:
- High school graduate or equivalent vocational training certificate.
- Compute basic arithmetic.
- Fluency in English both verbally and non-verbally.
- Provide legible communication and directions.
- Ability to input and access information in the property management system/computers.
- Satisfactorily communicate with guests, leadership and co-workers to their understanding.
- Ability to:
- perform job functions with attention to detail, speed and accuracy.
- prioritize and organize.
- be a clear thinker, remaining calm and resolving problems using good judgment.
- follow directions thoroughly.
- understand guest’s service needs.
- work cohesively with co-workers as part of a team.
- work with minimal supervision.
- maintain confidentiality of guest information and pertinent Resort data.
Desirable:
- Some college or training in the Hospitality Industry.
- Luxury resort experience
- Previous experience as a Reservation Agent/Concierge.
- Fluency in a foreign language, preferably Spanish or Portuguese.
- Ability to suggestively sell.
- Previous guest relations training.
PHYSICAL ABILITIES
Essential:
- 1. Exert physical effort in transporting 30 pounds.
- 2. Endure various physical movements throughout the work areas.
- 3. Reach 12 inches.
- 4. Remain in stationary position for 8 hours throughout work shift.
ESSENTIAL JOB FUNCTIONS
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Customer Service Relationship building.
- Increase guest information capture such as email address, postal address, birthday and phone number
- Print daily arrival report to ensure all arrivals are updated with information obtained during pre-arrival
- Update PAC Opportunity Log on a daily basis to track arrival PAC success rate; catalogue the reasons of not being able to obtain guest information during pre-arrival process and share with management team
- Provide weekly and monthly summary of PAC opportunity log to senior leadership team in order to evaluate the efforts of pre-arrival calls and identify areas of opportunity to improve its productivity
- Assist with the implementation of CRM/Digital Alchemy (customer relationship management) communications (confirmation letter, pre-stay, birthday greeting, thank you note)
- Create meaningful, detailed profiles for our guests during pre-arrival calls so that we can plan custom services such as “kids night out” when we have a group of similar age children in the resort or an art tour of the Mansions for art enthusiast
- Call guests prior to arrival to gather information about them such as birthdays, anniversaries, allergies, preferences and any relevant information that will ensure that their experience is up to standard.
- Liaise with the Guest Experience Managers pre-stay as well as post-stay so that we can leverage the data collected during the stay to help create loyalty
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge of:
- All Resort facilities/services, hours of operation.
- All guest room layouts, bed types, decor, appointments and locations.
- Room availability for any given day.
- Restricted dates, rates and room types.
- All room rates, packages and promotions.
- Specific arrangements between Resort and travel agencies, corporate reservations center.
- Entertainment/special events scheduled in the Resort.
- Access all functions of the computer system.
- Set up work station with necessary supplies and resource materials.
- Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
- Process all reservation requests, changes and cancellations received by phone, fax, telex, mail, internally and through corporate reservations center or travel agencies.
- Ascertain callers' needs through open-ended questions.
- Describe room accommodations and all amenities.
- Obtain all designated information to book a reservation.
- Accommodate special requests and designate such in system.
- Access guest history records to best service guests; maintain accurate information in guest history files.
- Maximize rate for all reservations.
- Promote and sell holiday and other packages to callers requesting reservations on designated dates.
- Assist callers with dining room reservations and amenity orders.
- Verify availability. Suggest alternate dates for sold-out dates.
- Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller.
- Relay accurate information on transportation arrangements from airport to Resort; input and document such requests.
- Set up proper billing accounts (i.e., sharewiths, room/tax/incidentals, tax exempt, direct/special billing) and process advance deposits.
- Verify all reservation information with caller to ensure accuracy.
- Input correct information into proper fields to inform other departments of pertinent information (i.e., flags, comments, guest message).
- Input all manual reservations into the system.
- Process confirmation letters.
- Designate and apply appropriate travel agency commissions.
- Initiate deposit refunds for non-group reservations.
- Monitor and maintain wait lists daily.
- Process requests for mailing brochures, correspondence and package information.
- Compile and maintain information for daily/weekly/monthly reports.
- Review status of assignments and any follow-up action with on-coming Agent.
- Accept additional responsibility as needed
SECONDARY JOB FUNCTIONS
- Contact area Resorts for availability and rates.
- Document maintenance needs on work orders and submit to Manager.
See All 336+ Guest Experience Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsGuest Experience Specialist Job Market
Who's Hiring
- Bob's Discount Furniture31
- European Wax Center23
- lululemon22
- Marriott International12
- Under Canvas10
Top Industries Hiring
- Retail
What Employers Look For
The qualifications that appear most often in guest experience specialist jobs.
- 1-3 years of customer-facing experience in hospitality, retail, or a service environment
- Strong verbal and written communication skills for direct guest interaction
- Proficiency with customer relationship management software and ticketing systems
- Ability to de-escalate complaints and resolve service issues independently
- Familiarity with customer satisfaction measurement tools and feedback platforms
- High school diploma required, with a bachelor's degree preferred in hospitality, communications, or a related field
Tips for Your Guest Experience Specialist Job Search
Tailor your resume to journey language
Guest experience specialist job postings reward candidates who frame their work around the full customer journey, not just tasks completed. Replace phrases like 'handled complaints' with 'resolved friction points across the post-purchase journey' to match how hiring managers in this role actually think.
Highlight cross-functional collaboration concretely
Employers expect guest experience specialists to work across operations, marketing, and product. Call out specific teams you've partnered with and name the outcomes, like reducing repeat contact rates or improving satisfaction scores through a process change you drove alongside another department.
Apply early to roles that fit
Migrate Mate lists guest experience specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by industry to sharpen your targeting
Guest experience specialist roles differ meaningfully between hospitality, healthcare, and SaaS. The metrics, tools, and expectations shift by sector. When searching, narrow by industry first so your application and cover letter speak directly to the customer model that employer actually runs.
Prepare a scenario bank before interviews
Interviewers for this role almost always use behavioral questions about de-escalation, service recovery, and cross-team coordination. Build a bank of four or five real scenarios before you apply so you're not reconstructing stories under pressure during a screening call or panel interview.
Negotiate on scope, not just compensation
Many guest experience specialist offers include discretion over program design, tooling choices, or team size. If the salary is fixed, ask what ownership over customer journey initiatives looks like in the first six months. Scope flexibility is often where the real leverage sits in this role.
Guest Experience Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most guest experience specialists?
The most active employers for guest experience specialists right now are Bob's Discount Furniture, European Wax Center, and lululemon, and the most openings are in Texas, Florida, and New York, based on current listings on Migrate Mate as of November 2026. Hospitality groups, healthcare systems, and experience-driven retail brands tend to post the highest volume of these roles consistently.
How many guest experience specialist jobs are remote?
About 10% of guest experience specialist openings are fully remote or hybrid as of November 2026, with availability varying significantly by sub-function. Digital onboarding coordination, loyalty program management, and voice-of-customer analysis roles are more likely to be remote, while front-of-house and in-person hospitality roles almost always require on-site presence.
How do you become a guest experience specialist?
Start by building direct customer-facing experience in hospitality, retail, healthcare, or a service-oriented environment. Develop fluency with customer relationship management tools and practice structured approaches to service recovery and complaint resolution. Many specialists move into the role from front-line positions by demonstrating ownership over guest outcomes and volunteering for feedback or process improvement projects before making a formal transition.
Can I get a guest experience specialist job with little or no experience?
Yes, entry-level guest experience specialist roles exist, particularly in hospitality, retail, and healthcare settings where employers train candidates on internal systems and processes. Focus your application on transferable skills like active listening, written communication, and conflict resolution. Part-time customer service roles, volunteer coordination, or event support work all count as relevant experience and can help you compete for junior openings.
What does the guest experience specialist interview process look like?
Most hiring processes for this role include an initial phone or video screening focused on communication style and service philosophy, followed by a behavioral interview with scenario-based questions about de-escalation, feedback handling, and cross-team coordination. Some employers add a practical exercise, such as drafting a response to a guest complaint or mapping a service recovery workflow, before making a final offer.
Where can I find and apply to guest experience specialist jobs?
You can find and apply to guest experience specialist jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and industry background, then apply directly to each listing that fits. New positions are added regularly, so checking back frequently gives you access to openings as soon as they're posted.
See All 336+ Guest Experience Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
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