Guest Experience Specialist Jobs
Guest Experience Specialist jobs are open across hospitality, retail, healthcare, and technology, from entry-level and associate roles to senior and lead positions, with specializations in customer journey mapping, onboarding coordination, and loyalty program management. See the openings below and apply to the ones that match your experience.
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Assistant General Manager
Company/Location: CM Ventures Inc, DBA Kilwins
Reports to: General Manager
JOB SUMMARY
The
Assistant General Manager
is responsible for delivery of the Kilwins experiential culture,
store
conditions and
operation of the store. This position requires leadership skills and
experience in retail or
hospitality operations. They must have a clear understanding of the
store’s business goals and monitor,
analyze and report on results as directed by the General
Manager. They will spend 90% of their time on
the sales floor driving sales, while helping
manage labor, overhead and food costs. They must have a
clear understanding of all Kilwins
retail systems and how these systems deliver the Kilwins operating
model. Responsibilities include delivering a caring Kilwins experience to customers, employee
supervision, training and development, store merchandising, quality control and continuous
improvement.
ESSENTIAL FUNCTIONS
1. Provide integrity, honesty, and knowledge
that promotes the culture, values and purpose of
Kilwins Brand.
2. Works with the store owners to ensure the Kilwins proven model is followed to
increase sales and profitability.
3. Upholds alignment of all training systems with Kilwins brand standards and
expectations for
franchise stores.
4. Able to serve in the General Manager capacity in his or her absence.
5. Must have a thorough knowledge and understanding of all aspects of Kilwins retail operations
and the ability to train and perform in all areas.
6. Ability to build the strength and knowledge of the team through cross training and effective
feedback and follow-up.
7. Ability to manage store operations independently and cover entire shifts as needed.
8. Must be able to travel to and work in stores during the busiest time on a daily and weekly
basis
including days, evenings, nights, weekends, holidays. This is a retail sales position not an office
role.
9. Ability to understand all aspects of the online store operations and assist if needed. The
majority
of time is spent leading the team, ensuring the brand promise is delivered through
direct
customer interaction.
10. Displays a positive mental attitude and example by behavior for the store team.
11. Provides coaching direction and takes action to achieve operational goals.
12. Constantly reviews store environment and key performance indicators to identify problems,
concerns, and opportunities for improvement.
13. An energetic personality who enjoys the retail environment and creating a fun and exciting
store
environment for everyone.
14. Assists General Manager in fulfilling customer satisfaction, employee supervision,
scheduling,
merchandising, quality control, and training to our brand standards.
15. Displays a
“Customer Comes First”
attitude by training and holding people accountable for
delivering exceptional customer service.
16. Assists in maintaining adequately trained staff levels and adherence to applicable wage and
hour laws.
KNOWLEDGE, SKILLS, AND ABILITIES
1. Leadership skills, with the ability to coach and mentor others
2. Customer service oriented with a great personality and demeanor
3. Ability to multi-task and meet deadlines
4. Effectively manage conflict
5. Manage store operations independently
6. Knowledge of and ability to use all online and support systems
7. Organizational and planning skills
8. Problem-solving skills
9. Team-building skills
10. Ability to handle confidential and sensitive information
11. Knowledge of proper food handling and sanitation procedures
12. Ability to manage and follow established documentation system
13. Must have exceptional written and verbal communication skills in the English language
of
time is spent leading the team, ensuring the brand promise is delivered through direct
customer interaction.
14. Assists General Manager in fulfilling customer satisfaction, employee supervision,
scheduling,
merchandising, quality control, and training to our brand standards.
15. Displays a
“Customer Comes First”
attitude by training and holding people accountable for
delivering exceptional customer service.
16. Assists in maintaining adequately trained staff levels and adherence to applicable wage and
hour laws.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
1. Must be able to occasionally lift 50 pounds
2. Must be able to stand for long periods of time in retail store or training environment
3. Must be able to travel by aircraft and drive an automobile and have a valid driver’s license
EDUCATION AND EXPERIENCE
1. Must have leadership skills
2. Previous sales and retail management experience
3. Proficient in Microsoft tools such as Outlook, Excel and Word
4. Previous franchising experience preferred
5. College degree preferred
OTHER DUTIES
Please note this job description is not intended to cover a comprehensive listing of all activities,
duties
or responsibilities that are required of the employee for this job. Individuals may perform
other duties
as assigned including working in other areas to cover absences or to equalize peak
work periods or
otherwise balance the workload.
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Find JobsGuest Experience Specialist Job Market
Who's Hiring
- Bob's Discount Furniture31
- European Wax Center23
- lululemon22
- Marriott International12
- Under Canvas10
Top Industries Hiring
- Retail
What Employers Look For
The qualifications that appear most often in guest experience specialist jobs.
- 1-3 years of customer-facing experience in hospitality, retail, or a service environment
- Strong verbal and written communication skills for direct guest interaction
- Proficiency with customer relationship management software and ticketing systems
- Ability to de-escalate complaints and resolve service issues independently
- Familiarity with customer satisfaction measurement tools and feedback platforms
- High school diploma required, with a bachelor's degree preferred in hospitality, communications, or a related field
Tips for Your Guest Experience Specialist Job Search
Tailor your resume to journey language
Guest experience specialist job postings reward candidates who frame their work around the full customer journey, not just tasks completed. Replace phrases like 'handled complaints' with 'resolved friction points across the post-purchase journey' to match how hiring managers in this role actually think.
Highlight cross-functional collaboration concretely
Employers expect guest experience specialists to work across operations, marketing, and product. Call out specific teams you've partnered with and name the outcomes, like reducing repeat contact rates or improving satisfaction scores through a process change you drove alongside another department.
Apply early to roles that fit
Migrate Mate lists guest experience specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by industry to sharpen your targeting
Guest experience specialist roles differ meaningfully between hospitality, healthcare, and SaaS. The metrics, tools, and expectations shift by sector. When searching, narrow by industry first so your application and cover letter speak directly to the customer model that employer actually runs.
Prepare a scenario bank before interviews
Interviewers for this role almost always use behavioral questions about de-escalation, service recovery, and cross-team coordination. Build a bank of four or five real scenarios before you apply so you're not reconstructing stories under pressure during a screening call or panel interview.
Negotiate on scope, not just compensation
Many guest experience specialist offers include discretion over program design, tooling choices, or team size. If the salary is fixed, ask what ownership over customer journey initiatives looks like in the first six months. Scope flexibility is often where the real leverage sits in this role.
Guest Experience Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most guest experience specialists?
The most active employers for guest experience specialists right now are Bob's Discount Furniture, European Wax Center, and lululemon, and the most openings are in Texas, New York, and Florida, based on current listings on Migrate Mate as of November 2026. Hospitality groups, healthcare systems, and experience-driven retail brands tend to post the highest volume of these roles consistently.
How many guest experience specialist jobs are remote?
About 8% of guest experience specialist openings are fully remote or hybrid as of November 2026, with availability varying significantly by sub-function. Digital onboarding coordination, loyalty program management, and voice-of-customer analysis roles are more likely to be remote, while front-of-house and in-person hospitality roles almost always require on-site presence.
How do you become a guest experience specialist?
Start by building direct customer-facing experience in hospitality, retail, healthcare, or a service-oriented environment. Develop fluency with customer relationship management tools and practice structured approaches to service recovery and complaint resolution. Many specialists move into the role from front-line positions by demonstrating ownership over guest outcomes and volunteering for feedback or process improvement projects before making a formal transition.
Can I get a guest experience specialist job with little or no experience?
Yes, entry-level guest experience specialist roles exist, particularly in hospitality, retail, and healthcare settings where employers train candidates on internal systems and processes. Focus your application on transferable skills like active listening, written communication, and conflict resolution. Part-time customer service roles, volunteer coordination, or event support work all count as relevant experience and can help you compete for junior openings.
What does the guest experience specialist interview process look like?
Most hiring processes for this role include an initial phone or video screening focused on communication style and service philosophy, followed by a behavioral interview with scenario-based questions about de-escalation, feedback handling, and cross-team coordination. Some employers add a practical exercise, such as drafting a response to a guest complaint or mapping a service recovery workflow, before making a final offer.
Where can I find and apply to guest experience specialist jobs?
You can find and apply to guest experience specialist jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and industry background, then apply directly to each listing that fits. New positions are added regularly, so checking back frequently gives you access to openings as soon as they're posted.
See All 329+ Guest Experience Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
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