Senior Level Guest Relations Supervisor Jobs

Position Purpose: Oversees and manages the vendor management function and relevant processes within EBOS Vendor Governance to retain vendor and business partner relationships. Responsible for vendor management activities, including contracting, vendor performance oversight, innovation and ongoing relationship management.

Key Details: This position is remote within the United States. Up to 10% onsite travel required.

• Implements short and long-term strategies for building vendor relationships, generating new business, and driving revenue growth
• Engages with vendors and business partners on new contracts, negotiations of existing contracts, renewals, and contract updates to secure favorable terms, manage risk, and drive cost savings
• Facilitates targeted action plans to resolve issues and maintain member or providers satisfaction
• Collaborates with cross-functional teams to suggest product/service improvements based on vendor feedback and industry trends
• Leads the effort in recommending improvements to meet member or providers expectations, develops implementation processes, and manages reporting processes that help ensure vendor retention and high levels of member or providers satisfaction
• Manages the interdepartmental collaboration between workforce management, training, and quality assurance to suggest product/service improvements responsive to feedback and industry trends
• Manages vendor management team on performance, improvement, and career growth path consideration
• Mentors vendor management team members to develop tactical career development plan to increase attrition and personal quality performance
• Manages and reviews the latest training materials and/or programs for the vendor management team development and updates to ensure adequate training
• Supports in developing the overall strategy for onboarding, hiring, and training new employees to the department and performance and/or reward decisions within vendor management department
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience: Requires a Bachelor's degree and 6+ years of related experience, including prior management experience.

Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

3+ years management experience preferred.

Pay Range: $102,900.00 - $190,500.00 per year

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.