Guest Services Agent Jobs in Texas
Guest Services Agent jobs in Texas are in strong demand, concentrated in hospitality, travel, healthcare, and property management sectors at every level from entry-level front desk to senior concierge and guest experience supervisor. The heaviest hiring is in Houston, Dallas, and San Antonio, where large employers like Marriott International, Hilton Hotels, and USAA have established Texas operations that regularly bring on guest services staff. The most sought-after specialties in Texas include hotel front office operations, airport and airline guest services, and healthcare patient services coordination. Find a role that fits below and apply directly.
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Showing 5 of 11+ Guest Services Agent jobs
INTRODUCTION
Experience the energy of Austin while building a career with purpose at the Omni Austin Hotel Downtown. Nestled in the Live Music Capital of the World, our hotel sits just steps from the iconic 6th Street Entertainment District, the Texas State Capitol, and surrounded by legendary live music venues, creative culture, and Austin’s vibrant culinary scene. At Omni, we blend Texas charm with modern luxury, offering both guests and associates a one-of-a-kind experience that captures the true spirit of downtown Austin.
Our associates thrive in a dynamic and upbeat environment, supported by comprehensive training, mentorship, and opportunities for career growth. We take pride in fostering a culture built on respect, gratitude, and empowerment — one that encourages our team members to learn, grow, and advance within the company. Working at the Omni Austin Hotel Downtown means being part of a brand recognized for exceptional service and genuine hospitality. If you’re friendly, motivated, and passionate about creating memorable experiences, the Omni Austin Hotel Downtown may be your perfect match. Join a team that celebrates hospitality, heart, and the unmistakable energy of Austin — where every day brings something new.
ROLE AND RESPONSIBILITIES
Looking to make memorable guest experiences? Join our team as a Guest Service Agent | Full Time. Ensure extraordinary service to guests on Omni Premier Floors during Breakfast and Happy Hours. This position will set up, serve, and maintain cleanliness of the Omni Club Lounge as well as provide assistance to our Loyalty Ambassadors and Guest Experience Planners as needed.
This position will:
- Inquire as to how our guests are enjoying their stay and follow up on any problems that may surface.
- Have full command of hotel services and hours of operations to explain/offer to guests.
- Ensure proper set up and break down of the Premier Lounge keeping it in immaculate condition each shift.
- Put away and rotate all items from storeroom as needed.
- Ensure that all china and silverware are polished after use.
- Be fully acquainted with the different points of interests.
- Assist in arranging reservations as required by our guests.
- Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
- Ensure that the public area (lounge) is maintained, clean and tidy by partnering with Housekeeping department.
- Interact with other departments to ensure that guest’s needs are satisfied.
- Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
- Proactively work to seek out ways in which to improve the hotel experience for our guests.
- Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.
- Update all reservations, amenities, wake up calls, service requests in operating systems such as ALICE, Synergy, and OPMS.
- Call/Email guests inquiring about reservation specials such as anniversaries, birthdays, honeymoon, dynamic packages, romance packages and estimated times for arrivals.
- Aid guests in locating other areas of the hotel (escort them to destination when possible).
- Assist with guest loyalty program as needed.
- Respond to any reasonable task as assigned by manager or supervisor.
- Must be able to stand for duration of shift.
- Must be able to lift at least 50lbs.
- Perform other duties as assigned.
BASIC QUALIFICATIONS
Qualified candidates may possess:
- Strong organizational and prioritization skills.
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
- Previous customer service experience.
- Previous cashiering experience is preferred.
- Fluency in a foreign language is preferred.
- Previous guest relations training is preferred.
- Must be able to work weekends and holidays.
- Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion.
OMNI BENEFITS INCLUDE
- Free Downtown Parking in our Underground Garage
- Associate Cafeteria with Daily Complementary Hot Meals
- Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long-Term Disability.
- 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount
- Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more!
- Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts
- Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
INTRODUCTION
Experience the energy of Austin while building a career with purpose at the Omni Austin Hotel Downtown. Nestled in the Live Music Capital of the World, our hotel sits just steps from the iconic 6th Street Entertainment District, the Texas State Capitol, and surrounded by legendary live music venues, creative culture, and Austin’s vibrant culinary scene. At Omni, we blend Texas charm with modern luxury, offering both guests and associates a one-of-a-kind experience that captures the true spirit of downtown Austin.
Our associates thrive in a dynamic and upbeat environment, supported by comprehensive training, mentorship, and opportunities for career growth. We take pride in fostering a culture built on respect, gratitude, and empowerment — one that encourages our team members to learn, grow, and advance within the company. Working at the Omni Austin Hotel Downtown means being part of a brand recognized for exceptional service and genuine hospitality. If you’re friendly, motivated, and passionate about creating memorable experiences, the Omni Austin Hotel Downtown may be your perfect match. Join a team that celebrates hospitality, heart, and the unmistakable energy of Austin — where every day brings something new.
ROLE AND RESPONSIBILITIES
Looking to make memorable guest experiences? Join our team as a Guest Service Agent | Full Time. Ensure extraordinary service to guests on Omni Premier Floors during Breakfast and Happy Hours. This position will set up, serve, and maintain cleanliness of the Omni Club Lounge as well as provide assistance to our Loyalty Ambassadors and Guest Experience Planners as needed.
This position will:
- Inquire as to how our guests are enjoying their stay and follow up on any problems that may surface.
- Have full command of hotel services and hours of operations to explain/offer to guests.
- Ensure proper set up and break down of the Premier Lounge keeping it in immaculate condition each shift.
- Put away and rotate all items from storeroom as needed.
- Ensure that all china and silverware are polished after use.
- Be fully acquainted with the different points of interests.
- Assist in arranging reservations as required by our guests.
- Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
- Ensure that the public area (lounge) is maintained, clean and tidy by partnering with Housekeeping department.
- Interact with other departments to ensure that guest’s needs are satisfied.
- Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
- Proactively work to seek out ways in which to improve the hotel experience for our guests.
- Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.
- Update all reservations, amenities, wake up calls, service requests in operating systems such as ALICE, Synergy, and OPMS.
- Call/Email guests inquiring about reservation specials such as anniversaries, birthdays, honeymoon, dynamic packages, romance packages and estimated times for arrivals.
- Aid guests in locating other areas of the hotel (escort them to destination when possible).
- Assist with guest loyalty program as needed.
- Respond to any reasonable task as assigned by manager or supervisor.
- Must be able to stand for duration of shift.
- Must be able to lift at least 50lbs.
- Perform other duties as assigned.
BASIC QUALIFICATIONS
Qualified candidates may possess:
- Strong organizational and prioritization skills.
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
- Previous customer service experience.
- Previous cashiering experience is preferred.
- Fluency in a foreign language is preferred.
- Previous guest relations training is preferred.
- Must be able to work weekends and holidays.
- Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion.
OMNI BENEFITS INCLUDE
- Free Downtown Parking in our Underground Garage
- Associate Cafeteria with Daily Complementary Hot Meals
- Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long-Term Disability.
- 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount
- Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more!
- Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts
- Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.
See All 11 Guest Services Agent Jobs in Texas
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Find Guest Services Agent JobsGuest Services Agent Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Guest Services Agent Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
- Omni Hotels5
- Hyatt2
- White Lodging2
- Four Seasons1
- Omni Hotels & Resorts1
Top Industries Hiring
- Hospitality & Tourism4
What Texas Employers Look For
The qualifications that appear most often in guest services agent jobs across Texas.
- High school diploma or GED required by most Texas hospitality and service employers
- At least one year of customer-facing experience in hospitality, retail, or healthcare settings
- Proficiency with property management or reservation systems such as Opera or Amadeus
- Strong written and verbal communication skills in English, bilingual Spanish a frequent plus
- Ability to work rotating shifts including evenings, weekends, and Texas holidays
- Familiarity with front desk check-in and check-out procedures and guest complaint resolution
Guest Services Agent Jobs in Texas: Frequently Asked Questions
How do you become a guest services agent in Texas?
Becoming a guest services agent in Texas typically starts with a high school diploma and a customer service background, as no state-issued license is required for this role. Most Texas employers prefer candidates who have completed a hospitality or business program at a community college such as Houston Community College or San Antonio College. Gaining experience in hotel front desk, airline customer service, or healthcare reception gives applicants a concrete advantage in the Texas market.
How much do guest services agents make in Texas?
Guest services agents in Texas earn a median of about $29,630 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $21,570 for the lowest 10% to over $37,340 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire guest services agents in Texas?
Employers hiring guest services agents in Texas right now include Omni Hotels, Hyatt, and White Lodging, based on current listings on Migrate Mate as of June 2026. Texas's dense concentration of major hotel brands, healthcare systems, and travel hubs means these openings appear consistently across multiple metros throughout the year.
Which Texas cities have the most guest services agent jobs?
Austin, Corpus Christi, and Dallas have the most guest services agent openings in Texas, driven by Houston's large international airport and medical center complex, Dallas's hotel and convention infrastructure, and San Antonio's year-round tourism economy anchored by the Riverwalk and major resorts.
Are there remote guest services agent jobs in Texas?
Yes, but they're rare. Most guest services agent work is on-site by nature, requiring direct interaction with guests at a hotel, airport, or facility. About 0% of guest services agent openings tied to Texas are remote or hybrid as of June 2026, and those roles tend to involve virtual concierge services, reservation support, or remote patient scheduling rather than traditional front desk duties.
How can I get hired as a guest services agent in Texas with little or no experience?
The most realistic entry point is applying to front desk associate or guest services representative roles at mid-scale Texas hotel brands, where on-the-job training replaces prior experience. Large Texas employers like Omni Hotels and Hyatt's Texas properties run structured new-hire orientation programs that train candidates from scratch. Starting in a host, reservation agent, or patient access role at a Texas hospital or clinic is also a common pathway, and completing a hospitality certificate through a Texas community college strengthens any application.
Where can I find and apply to guest services agent jobs in Texas?
You can find and apply to guest services agent jobs in Texas on Migrate Mate, which lists current Texas openings from employers across the state. Search the listings, find roles that match your experience and location, and apply directly to the ones that fit.
See All 11 Guest Services Agent Jobs in Texas
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